105 customer service jobs found

Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Campus Services Mission Statement: To advance Harvard University’s mission of teaching and research, we partner to provide stewardship, strategies, and services that create exceptional community experiences . The Custodial Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Custodial Supervisor fosters a welcoming, supportive, and diverse workforce and environment Job-Specific Responsibilities: As part of the Facilities...

Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Campus Services Mission Statement: To advance Harvard University’s mission of teaching and research, we partner to provide stewardship, strategies, and services that create exceptional community experiences . The Custodial Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Custodial Supervisor fosters a welcoming, supportive, and diverse workforce and environment Job-Specific Responsibilities: As part of the Facilities...

Job Summary: Reporting to the Associate Director of Graduate Degree Candidate Advising & Program Administration at the Harvard University Division of Continuing Education and University Extension, the Academic Advisor advises graduate Master of Liberal Arts (ALM) degree candidates, supporting degree program completion of 500+ students.  Job-Specific Responsibilities: Reporting to the Associate Director of Graduate Degree Candidate Advising & Program Administration at the Harvard University Division of Continuing Education and University Extension, the position advises graduate ALM degree candidates, supporting degree program completion of 500+ students. Advises students on course selection that fulfill degree requirements and support candidates' future plans as well as intellectual interests. Keeps abreast of hiring trends in order to identify key skills for competitive employment. Facilitates adult students' capacity to successfully manage the demands of school...

Job Summary:  The Coordinator, Sponsored Research provides support for sponsored research activities within the Research Administration team. Working closely with the Research Administration team, including the Director of Sponsored Research, Manager, Research Administration, and colleagues across the division and School, the Coordinator supports proposal preparation, budget documentation, award tracking, and compliance documentation collection. The role focuses on accurate execution of established processes under guidance, maintenance of documentation integrity, support for school-level review workflows, and timely completion of recurring administrative tasks across the sponsored research lifecycle. Job-Specific Responsibilities: Reporting to the Director, Research Facilitation, the Coordinator provides a broad range of funder, pre-award, and post-award process expertise and support to HBS faculty and researchers engaged in sponsored research and to other staff working...

Job Summary: Are you excited about joining a world-class organization at the intersection of higher education and business? Do you excel at multitasking? Are you drawn to roles that require interaction with many colleagues across departments? If so, join us as we work to strengthen the lifelong relationship between alumni and the School by delivering meaningful engagement and learning opportunities and by inspiring philanthropy that supports and extends the HBS mission of educating leaders who make a difference in the world. Job-Specific Responsibilities: Managing general inquiry email inboxes and phone lines for Alumni Relations and Career and Professional Development Providing administrative and project work support to ensure smooth operations within AR and across HBS departments Preparing reports and materials, and drafting correspondence for alumni and internal partners across External Relations (ER) and HBS Scheduling meetings, drafting agendas, reserving space,...

Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Job-Specific Responsibilities: As described in the customer service level agreement, responsibilities may include but are not limited to:  Performs routine and specialized cleaning of academic and non-academic spaces, including but not limited to: offices, dormitories, laboratories, libraries, athletic facilities, classroom and assembly spaces, restrooms, common areas and entryways, as assigned. Maintains all assigned areas in a clean, orderly, and sanitary manner. Sanitizes bathroom surfaces, fixtures, and food handling/preparation...

Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Job-Specific Responsibilities: As described in the customer service level agreement, responsibilities may include but are not limited to:  Performs routine and specialized cleaning of academic and non-academic spaces, including but not limited to: offices, dormitories, laboratories, libraries, athletic facilities, classroom and assembly spaces, restrooms, common areas and entryways, as assigned. Maintains all assigned areas in a clean, orderly, and sanitary manner. Sanitizes bathroom surfaces, fixtures, and food handling/preparation...

Job Summary: The Community Specialist owns the relationship with our students in the Harvard Innovation Labs ecosystem. The Community Specialist acts as a community communications strategist, creating systems and campaigns that engage members, build community, and create responsive and customized experiences for students. The role is responsible for cultivating a strong sense of engagement and participation among all Harvard Innovation Labs (HIL) members and offers support by performing a variety of complex administrative and support duties to enhance the HIL programs and resources. This includes building and managing the day-to-day experience of participants using i-lab resources, coordinating communications across different channels, and developing and executing community-related programming.  The role reports to  the Assistant Director, Programming and Member Experience.  Please see  innovationlabs.harvard.edu  for more information about the Harvard Innovation Labs....

Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Job-Specific Responsibilities: As described in the customer service level agreement, responsibilities may include but are not limited to:  Performs routine and specialized cleaning of academic and non-academic spaces, including but not limited to: offices, dormitories, laboratories, libraries, athletic facilities, classroom and assembly spaces, restrooms, common areas and entryways, as assigned. Maintains all assigned areas in a clean, orderly, and sanitary manner. Sanitizes bathroom surfaces, fixtures, and food handling/preparation...

Job Summary: The Faculty Assistant (FA) provides administrative and operational support to faculty to enable effective teaching and research. The FA serves as the primary point of contact for administrative matters and coordinates day-to-day activities. Strong in-person presence required. Job-Specific Responsibilities: Manage calendars, travel, expenses, and daily administrative needs of faculty members Prepare correspondence , reports, and meeting materials Serve as primary administrative support for faculty activities (e.g., events, visitors, purchasing) Route faculty requests to proper functional partner, serving as their main point-of-contact to functional partners and shared service centers Provide support for faculty members directly related to their teaching and research portfolio Provide support for events led by faculty May be responsible for obtaining permissions and copyright registration. Updates Canvas course materials when TFs are not available....

Overall responsibilities include:  Serves as first point of contact for the learners attending our programs, routes phone calls, mail, and e-mail messages, and handles a wide range of information dissemination regarding our education programs.  Provide high-level relationship management to course administrators, registrants. Monitors departmental emails, drafts, and distributes communications regarding our educational programs.  Responds to inquiries from faculty and support a local, national, and international audience concerning course enrollment and established policy and procedures.  Provides day of customer service for live virtual events including interfacing with faculty, attendees, vendors, etc.  Support on-demand learners with technical questions related to the MyCE platform or the learning management system, EdX.  As needed, provides support for the program coordinators managing in-person courses, which may require on-site customer service at events including...

Harvard Allston Land Company (HALC) i s a subsidiary of the University and oversees the planning and development for the University’s Enterprise Research Campus (ERC) in Allston.  Initial focus is to develop 14 acres of the ERC, which includes new infrastructure, streets, open space, mixed-use development of office and lab space, residential units, a hotel and conference center.  The Administrative Coordinator reports to the Director of Finance and Operations for HALC.  As a member of the HALC team the Administrative Coordinator provides a wide range of complex administrative support duties for HALC. Serves as the principal administrative contact for internal and external constituencies and provides a high level of customer service in all aspects of work. The Administrative Coordinator serves as principal coordinator for a variety of activities/processes associated with HALC’s provision of service and/or activities. Provides, organizes, manages, and implements administrative and...

Position Overview Reporting to the Director of International HR and Administration, with a dotted-line reporting relationship to the Director of International Consulting and Operations, this position works as part of a team with all Global Support Services (GSS) members and in particular supports our separate but affiliated non-profit corporation, Harvard Global Research and Support Services, Inc. (Harvard Global). The individual is responsible for annual planning, coordination, and completion of a portfolio of operational, compliance, and HR activities that support Harvard Global’s international entities and projects. The role owns those key workstreams and related tracking systems (e.g., for board governance, entity compliance, HR events, insurance, audits, and banking arrangements) to ensure that required steps, reviews, and approvals are completed accurately and on time. Through this work, the position helps identify risks inherent in Harvard Global’s international...

Job-Specific Responsibilities: The HR Partner is responsible for comprehensive human resources consulting services for a unit(s) or department(s). Provide leadership in change processes to create a culture of productivity and engagement. This role works closely with managers, and leaders to align people strategies with institutional goals and priorities. This role provides advanced guidance on workforce planning, organizational design, performance coaching, talent planning, and complex employee relations issues.  Strategic Partnership & Workforce Planning  Serve as the primary HR partner to the Division of Arts and Humanities, building strong, consultative relationships with leadership and faculty.  Advises on workforce planning, organizational design, staffing models, and role structures  Translate FAS and departmental strategies into HR priorities and action plans.  Talent Management & Organizational Development  Partner with leaders on...

Under the direction of the Director of Residential Dining Operations, the Floating Assistant Manager provides support and oversight to a single or double operation. This position will be assigned to any of HUDS operations as needed.   This position supports the Unit or General Manager in ensuring all operational aspects of the business (includes catering and board program as applicable) are executed smoothly and for providing maximum customer satisfaction to students, faculty, House Masters, University clients and guests.    Job-Specific Responsibilities: Operational Management Lead a team of non-exempt service staff in the overall management of a residential or retail dining operation in full compliance with all food, occupational safety rules and regulations and customer service expectations.  Ensures high standards are consistently met via the implementation of all HUDS and University quality assurance policies and procedures related to food, sanitation, equipment and...

Job Summary Research, design, document, implement, configure, and validate solutions to business needs. Solve highly complex technical problems. May manage multiple projects simultaneously. Reporting to an Associate Director on the Research Administration and Compliance Systems team to deliver software solutions to the research administration and research compliance community. Harvard’s research portfolio relies on a set of software applications, both custom and vendor-provided, supporting the research life cycle. The team is responsible for designing and enhancing those IT systems and supporting the academic and administrative staff to manage their research projects. The Senior Business Analyst supports the service delivery of systems, solutions, and services with a focus on the vendor-provided application for effort reporting, ecrt, and a Harvard custom research administration portal supporting administration and compliance to do lists, action items, and financial management....

We are actively hiring for multiple Faculty Administrative Assistant roles under this posting. Apply today!  Why Join Us? Impact-driven role, supporting faculty who are educating leaders who make a difference in the world Hybrid, 3 days per week onsite role on our Boston based campus $31.86 - $34.61 per hour (commensurate with experience), 35 hours per week, overtime eligible role Rich benefits options including, medical, dental, and vision insurance as well as tuition reimbursement Robust paid time off: 3 weeks of vacation,12 sick days per year, 3 personal days, plus 12.5 paid holidays 5% annual employer contribution to 403b retirement account Save on commuting: Harvard covers 60% of the cost for MBTA monthly bus, subway, commuter rail, and commuter boat passes  What You Will Do: As the professors’ administrative assistant, this role provides valuable tactical and administrative help to our faculty in support of Harvard Business School's (HBS) mission to...

Serves as the initial onsite responder for building conditions affecting patient care, clinical and building operations. Provides frontline building operations and central services support for HUHS locations, including routine inspections, basic upkeep, minor finish repairs, deliveries, room and furniture support, and coordination of service requests. Job-Specific Responsibilities: Transports medical records, medical supplies, mail, laboratory specimens, vaccines, , equipment, and other materials between HUHS locations, satellite clinics, and other facilities in accordance with applicable policies and procedures. Operates the HUHS van and keeps it clean and organized, including coordinating routine vehicle servicing, inspections, oil and filter changes, and seasonal care through University Transportation Services or other designated service providers. Performs routine visual inspections and preventative building upkeep of assigned spaces, and troubleshoots and reports...

Job Summary: The CSO seeks a Senior Coordinator, Recruitment and Employer Relations  to serve as the operational engine behind the Office's employer partnership and recruitment programming portfolio. Reporting to the Associate Director for Recruitment and Employer Relations, this role owns the systems, logistics, data, and day-to-day partner communication that allow HGSE to build and sustain relationships with hundreds of employers, faculty researchers, and community organizations each year. The Senior Coordinator is also a critical part of the larger Career Services team, providing career coaching and advising to students and alumni, participating in and supporting CSO general programming, and engaging with cross-functional collaborations across the School. This position is well suited to a candidate who excels at relationship building, takes ownership of the details, and wants to grow into a career services or employer relations career path. The successful candidate will be...

The Animal Care Facility Supervisor will ensure that assigned Harvard Center for Comparative Medicine (HCCM) facilities and personnel are compliant with Federal, State, and local laws and regulations, and the standards set forth in the Guide for the Care and Use of Laboratory Animals, Public Health Service Policy, and AAALAC International. The Animal Care Facility Supervisor reports to the Senior Manager of Animal Care Operations, and collaborates with HCCM colleagues to develop, implement, and confirm adherence to standard operating procedures for animal care and cage wash operations. The Animal Care Facility Supervisor directly supervises the Animal Care Assistant Supervisor and/or Cage Wash Assistant Supervisor assigned to their facility; indirect reports include roughly 5-10 Animal Care and Cage Wash Technicians. This position requires communicating effectively at a variety of levels ranging from tenured faculty, senior administrative staff, and clinical veterinarians to...

At Harvard FCU, we believe a brighter world is possible, and that together, we can all help create it. That’s why, since 1939, we’ve helped our members build a strong financial future so they can make an impact in life, wherever it may lead. From students to professionals, from in-branch to online, from new beginnings to lifetime milestones, from Harvard Square to around the world, we deliver the accessible financial tools and resources everyone, everywhere needs to thrive. By coming together to serve, equip, and empower people to make a positive impact in their lives and communities, we’re helping build a more prosperous world for all. Join us! Harvard FCU:  https://harvardfcu.org/     Job-Specific Responsibilities: Responsible for a comprehensive array of Member Services Representative (MSR) duties: Processes; transactions: deposits, withdrawals, loan payments, etc. stop payments on teller checks, personal checks, and ACH. all consumer loan applications/ability to...

The International Payee Tax Compliance Specialist (IPTC Specialist) is part of the IPTC team in the Financial Administration Department (FAD) and provides dedicated support to the Faculty of Arts and Science (FAS).  The International Payee Tax Compliance Specialist I role is well suited for someone who values helping others, working carefully with detailed information, and developing expertise in a specialized area. Using established guidance, this position supports international faculty, staff, students, guests, and suppliers by validating tax residency status and eligibility for tax treaty benefits. The specialist develops and applies knowledge and skills to determine the appropriate tax treatment for standard payment types and collaborates with other FAD units on payment and tax compliance matters. Additional customer service, administrative, and compliance-related duties may be assigned as needed. This is a one-year term position, with the possibility of extension....

Job Summary: The Researcher Affairs Specialist administers a portfolio of researcher appointments and serves as a primary resource for faculty, principal investigators, departments, research centers, and researchers throughout the Faculty of Arts and Sciences (FAS). The position is responsible for managing researcher appointments throughout the employee lifecycle, including hiring, onboarding, appointment changes, visa coordination, payroll-related transactions, compliance monitoring, and issue resolution.  Working in partnership with University administrative offices, the Researcher Affairs Specialist ensures researcher personnel actions are processed accurately, efficiently, and in compliance with University policies, collective bargaining agreements, immigration regulations, and applicable federal and state employment laws. The position requires exceptional organizational skills, sound judgment, attention to detail, and a strong customer service orientation while supporting...

The Harvard Alumni Association seeks an administrative professional to join the fast-paced and dynamic  Alumni Clubs and Shared Interest Groups (SIGs) team of ten. This full-time, non-exempt position serves as a key administrator reporting to the assistant director of Clubs and SIGs and supporting the work of the larger Clubs and SIGs team. As the general point of alumni contact for the team, the alumni relations assistant (ARA) delivers excellent customer service to alumni and volunteer inquiries. The ARA engages frequently with internal and external constituents always representing the HAA in a professional manner. The candidate will have strong attention to detail and accuracy, is highly organized, and takes a proactive approach to supporting and anticipating the needs of the team. The candidate is thoughtful when corresponding with alumni volunteers to understand the full scope of their inquiry and provide the resources to address their needs. The successful candidate is...