39 customer service coordinator jobs found

The American Repertory Theater at Harvard University seeks a highly detail-oriented coordinator to join the A.R.T. development team. The Senior Development Coordinator supports the A.R.T.’s development department including front-line fundraisers and other primary department functions such as board management, campaign prospect research and support, membership events, maintaining governance documentation and other development materials, activities in support of the annual fund and capital campaign submission, and special projects as needed. This position is responsible for assisting the Chief Development Officer (CDO) with day-to-day operations, as well as providing support for the development team. Reporting to the CDO, the Senior Development Coordinator should have a broad range of fundraising and development experience in non-profits working with a volunteer board and donors. The A.R.T. is in the midst of a $250M+ capital campaign for a new building that will open to the public...

The Kempner Institute for the Study of Natural and Artificial Intelligence at Harvard University brings together researchers from across the biological, cognitive, computational, and engineering sciences to advance the study of intelligence in both natural and artificial systems. The Institute supports a growing community of faculty, fellows, students, and staff, and creates opportunities for cross-disciplinary research, training, and collaboration through its academic programs, events, and shared scientific environment. A central part of that mission is the Institute’s educational programming, which supports students at multiple stages of training through graduate fellowships, post-baccalaureate and undergraduate research programs, and courses and workshops designed to foster research experience, mentorship, and professional development within an interdisciplinary scientific community. Job-Specific Responsibilities: The Educational Program Coordinator plays a key role in...

The Program Coordinator (PC) is a member of a fast-paced, customer service-oriented team in the Professional Education (PPE) unit at the Harvard Graduate School of Education (HGSE), which serves more than ten thousand educators in early childhood, K-12, and higher education around the world each year through a diverse portfolio of professional learning offerings. The PC reports to the Assistant Director of Program Operations The Program Coordinator is responsible for administrative coordination of an annual portfolio of professional education programs, products, and services in both face-to-face and online formats. Under the guidance of Program Managers, the PC is responsible for partnering with other team members to deliver exceptional customer service to faculty and program participants toward our ultimate goal of producing outstanding professional learning experiences. The PC serves as an ambassador of HGSE Professional Education at all programs. Job-Specific...

Responsible for directing the daily operations and building facilities of Parking Services across the Cambridge and Allston campuses. This position oversees both the customer-facing parking operation and the physical condition and functionality of lots and garages. Responsible for overseeing the daily parking front line operations staff that provide customer service, and enforcement in parking facilities and lots. The Associate Director supervises the Operations Managers of Parking, the Facilities Assistant, and parking monitors, the Parking Systems Specialist and works closely with the Managing Director of Transportation, Associate Director of Parking and CommuterChoice and the Campus Service Center, HUIT,  Facilities Maintenance Operations (FMO), Engineering & Utilities (E&U), Environmental Health & Safety (EH&S), and other internal and external partners to ensure a safe, efficient, and customer-focused operation.   Job-Specific Responsibilities:  Operational...

Professor Marshall Ganz is a Senior Lecturer in Public Policy at the Harvard Kennedy School and Faculty Director of the Practicing Democracy Project (PDP) at the Center for Public Leadership. His teaching and research focus on leadership, narrative, organizing, and civic engagement, with an emphasis on how people build collective power to create change. The Practicing Democracy Project supports practitioners and students to develop the skills, relationships, and capacities needed for democratic renewal. It focuses on equipping individuals and organizations to engage in the work of organizing, building power, and fostering democratic practices. Through teaching, research, and practitioner partnerships, PDP explores how democracy is not only a system of governance, but lived, daily practice. Professor Ganz teaches three courses: Organizing: People, Power, Change ; Public Narrative ; and Being Human . His courses, which are taught both in person and online, draw hundreds of...

Position Summary: Reporting to the Assistant Director of Student Programs & Chaplaincy, the Administrative Coordinator provides administrative and logistical support for the department. This role performs a wide range of complex administrative, financial, and event-support duties. The coordinator acts as the primary financial systems user for the department, supports the Executive Director’s schedule/courses, and manages the administrative lifecycle of Harvard Chaplaincy requirements and student grants.  Principal Duties and Responsibilities: Financial Operations & Systems: Serves as the department's primary power-user for Harvard financial systems. Processes all Concur reimbursements, manages B2P vendor invoices, and holds/reconciles the departmental Corporate Card. Executive, Academic & Fellowship Administration: Provides comprehensive logistical support for the Executive Director's academic courses and the RSEL Fellowship. Maintains all...

Job Summary: This full-time non-exempt position reports to the Associate Director, Reunions and Classes. The position works in close partnership with the Alumni Affairs and Development Events team, as well as with alumni, students, faculty, senior administration, and administrative personnel in a fast-paced, high-volume, deadline-driven environment. The Coordinator supports reunion and class engagement activities for alumni ranging from undergraduates to the eldest alumni.  Job-Specific Responsibilities: Provides administrative support for College class communications, events, and volunteer meetings. Creates and deploys broadcast communications and web content, in partnership with alumni volunteers and staff.  Collects and maintains data related to alumni and student communication, participation, and volunteerism. Manages the day-to-day operations of the Association of Harvard College Class Secretaries and Treasurers (AHCCS&T), including the annual meeting,...

General Statement of Duties: The Administrative Coordinator provides advanced administrative, academic, and programmatic support in the department. The incumbent approaches their role with a strong customer service mindset, supporting faculty, and serving as the primary point of contact for internal and external constituents. Self-motivated and engaged, they perform their responsibilities with a high degree of autonomy, accuracy, and efficiency.  Essential Responsibilities Serves as the primary point of contact for the department chair, faculty, staff, and students; troubleshoots issues for resolution and elevates concerns to the department administrator when appropriate; provides responsive customer service and proactively addresses department needs. Provides daily administrative support to the department administrator and department chair. Performs general office tasks; answers phones, responds to emails and walk-in inquiries, schedules meetings and rooms, orders...

The Global Food Systems Program is seeking an organized and proactive administrative professional to support a growing program dedicated to one overarching question: How can we feed the world well? The program brings together faculty from across campus as well as policy makers, business leaders, and practitioners working in the food system with a common goal of securing a stable, affordable supply of healthy food while reducing the environmental footprint of how food is produced, processed, and distributed. As the program's administrative coordinator, you will be central to keeping it running smoothly—coordinating events and convenings, and serving as a key point of contact for faculty, fellows, students, and partners around the world as we develop new initiatives. What you’ll do: Manage course delivery: get copyright clearances for course readings and post them on Canvas (online course website), track student work, liaise with guests, coordinate audiovisual support,...

Job Summary:  The Coordinator, Sponsored Research provides support for sponsored research activities within the Research Administration team. Working closely with the Research Administration team, including the Director of Sponsored Research, Manager, Research Administration, and colleagues across the division and School, the Coordinator supports proposal preparation, budget documentation, award tracking, and compliance documentation collection. The role focuses on accurate execution of established processes under guidance, maintenance of documentation integrity, support for school-level review workflows, and timely completion of recurring administrative tasks across the sponsored research lifecycle. Job-Specific Responsibilities: Reporting to the Director, Research Facilitation, the Coordinator provides a broad range of funder, pre-award, and post-award process expertise and support to HBS faculty and researchers engaged in sponsored research and to other staff working...

The Office of Physical Resources & Planning (OPRP) provides complete and integrated planning and design services, construction management, and building renewal, maintenance, and operations management to maintain the physical resources of the FAS campus The Building Services Coordinator for the Harvard College Observatory (HCO) Building Operations team is responsible for coordinating a wide range of day-to-day support functions and activities relating to building systems, maintenance, and services of the HCO. Job-Specific Responsibilities: Performs daily inspections of all buildings and mechanical areas, as well as regularly scheduled tours of the Harvard College Observatory. Responsible for coordinating daily maintenance & day-to-day work/work order management system. Coordinates and directs trades and service providers for the day-to-day building system repairs and customer requests. Assists with the coordination and execution of a range of maintenance and...

The Facilities Operations Manager (FOM) is responsible for safely managing the operational demands for their assigned facilities or properties in the Longwood Medical Area. The candidate must be able to organize and prioritize multiple competing and conflicting tasks and projects with limited resources, effectively manage stressful situations, and consistently make effective, high-quality decisions. They must also understand and develop open, proactive, effective, and consistent communication with occupants and department coordinators. The candidate will have overall responsibility and oversight of maintenance and operations and contract management services for the areas of responsibility. The candidate must be capable of actively monitoring building system performance, energy usage, appearance, and aesthetics, which require considerable walking and climbing. Knowledge of building systems, HVAC, electrical, mechanical, and services is necessary to perform cause analysis and...

Plan and provide professional nursing services and patient care for students, staff, and faculty. Ensure compliance with clinicians’ orders and follow established nursing processes, including patient assessment, nursing diagnosis, planning, intervention and evaluation. Under the supervision of the Nurse Leader, the Registered Nurse at HUHS works collaboratively with the members of the health care team to support the delivery of care including health maintenance, episodic, acute and chronic care to the adolescent, adult, and older adult population of the University Community. The Registered Nurse utilizes evidence to drive clinical decisions and practice related to individual and population health according to department guidelines, policies and procedures. The Registered Nurse also assists and provides coverage and support to other clinical areas at HUHS as needed. Job-Specific Responsibilities: Clinical Practice and Quality of Care  Assesses and systemically collects any...

Duties and Responsibilities 1. Program Leadership and Regulatory Role: Lead the Radiation Safety Services (RSS) program across all Harvard campuses and affiliated institutions.  Serve as the Radiation Safety Officer (RSO) on Harvard’s Broad Scope Radioactive Material License.  Oversee program assessment and continuous improvement, operational and strategic planning, and the identification and mitigation of radiation hazards.  Coordinate RSS service delivery with key contacts in FAS, HMS, HSDM, SPH, SEAS, other laboratory‑based departments, and affiliated institutions. 2. Radiation Risk Management and Compliance: Develop and maintain tools, systems, and processes to help laboratory clients assess and manage radiation risks.  Ensure the RSS team systematically recognizes hazards and compliance obligations, and applies layered controls (engineering and administrative) to achieve compliance and risk reduction.  Support University risk‑related initiatives, fact‑finding, and...

Job Summary: The Development Assistant is an integral member of the Faculty of Arts and Sciences (FAS) development team. This full-time non-exempt position supports frontline gift officers to advance the philanthropic mission of the Faculty of Arts and Sciences. This is a great opportunity for someone who is interested in building their career within higher education and learn more about alumni affairs and development.   Job-Specific Responsibilities: Provides support to all aspects of fundraisers’ prospect and volunteer management, including data gathering, input and maintenance, and drafting prospect/volunteer outreach, memos, correspondence, and reports. Develops and prepares necessary meeting and solicitation materials prior to prospect meetings and supports post-meeting action items. Achieves proficiency in the alumni/donor database to research prospects, organize data and produce reports. Enters data in an accurate and timely manner.  Partners with gift...

Job Summary: The Director of Ticket Operations plans and oversees the execution of all ticketing and sales related operations for Harvard Athletics and external events. Job-Specific Responsibilities: Ticket Office Operations Management Create new strategies, including sales campaigns and dynamic pricing models, aimed at increasing revenue through multiple channels. Manage ticket office operating budget. Directly advise senior leadership with regards to current initiatives and new project ideas. Manage the back-end ticketing system and ticketing hardware, including the building all of events/offerings. Oversee the season ticket renewal process for all revenue-generating sports with an emphasis on customer retention. Manage the complimentary ticket lists at all home athletic contests and post-season events to ensure compliance with NCAA regulations pertaining to ticket distribution. Oversee relationship with league and non-conference counterparts to coordinate...

The Staff Assistant is an integral member of the PME Admissions Office which oversees a fast-paced and highly selective admissions process. The Harvard Medical School MD Admissions process relies heavily on technology and electronic file review and seeks a Staff Assistant who is adept with database management and other relevant technologies. Reporting to the Associate Director of Admissions, the Staff Assistant for the MD program at Harvard Medical School will provide interview coordination and logistical support for applicants in a high-volume admissions office. The Pathways program interviews four to five days a week, every week between the months of September and February.  Working closely with and under the direction of the Admissions Specialist, the Staff Assistant will be responsible for the following: Scheduling 900+ applicants for interviews; including sending interview invitations for the Pathways program and coordinating with other curriculum tracks to ensure...

The Financial Aid Office at Harvard Medical School provides comprehensive financial counseling and support to more than 650 M.D. students, as well as students enrolled in HMS master’s programs. The office administers a $42 million M.D. financial aid program designed to reduce financial barriers to an HMS education. Funding is derived from a combination of institutional, federal, and private sources. More than $20 million in institutional need-based scholarship funding is awarded annually to HMS students, along with over $2 million in institutional need-based loan funds. Eligibility for institutional aid requires a thorough assessment of both student and parental financial resources. In addition, the office supports approximately 275 master’s students through the administration of federal financial aid programs. The Financial Aid Office is committed to delivering the highest level of customer service while fostering a positive, supportive, and team-oriented work environment. The...

Job Summary: Reports to the Director of Construction and Capital Programs and works closely with Faculty Affairs and other key departments to develop and implement the annual faculty space plan. Job-Specific Responsibilities: Space Planning and Allocation Develop and recommend space plans for all academic and administrative needs to best position the School to advance the mission for each academic year. Partner with Faculty Affairs to gather faculty office and research space needs and develop a comprehensive annual space allocation plan.  Prepare and recommend the annual faculty space plan to the Chief of Operations for review and approval in coordination with the Academic Dean.  Support faculty recruitment by presenting available office and research space options and facilitating alignment on space plans consistent with campus standards.  Manage the allocation and effective use of office and research space for faculty, including oversight of shared faculty space...

Research Staff Services (RSS) provides comprehensive administrative and operational support for the recruitment, onboarding, development, and management of over 600 research and teaching staff, while supporting more than 200 faculty members, 10+ multi-faculty research initiatives, and the D³ Institute at Harvard. Research staff include Research Associates, Predoctoral Fellows, Postdoctoral Fellows, Research Managers, and all Teaching Fellows supporting HBS faculty. Reporting to the Associate Director, the Assistant Director, RSS is one of two roles on a three-person team. Each Assistant Director manages a defined portfolio of faculty relationships and provides administrative oversight of research staff, collaborating closely to ensure consistent service delivery, shared standards, and alignment across RSS operations. This role exercises a high degree of independent judgment and operational leadership in supporting faculty research needs and enhancing the effectiveness of the...

Reporting to the Director of Research Finance, this full-time position in the Office for Sponsored Programs (OSP) is responsible for the cash management and post-award operations within Research Finance.  Cash responsibilities include drawdowns and reporting for Federal letters of credit, processing sponsored payments, and accounts receivable collections.  The team operates in a high-speed, high-volume environment, and is responsible for ensuring data integrity in the sponsored system of record, including, but not limited to, the review of all sponsored agreements, scheduling deliverables, and processing monthly deliverables.    This role, in collaboration with the other Research Finance Managers and the Director, is responsible for maintaining and developing processes, procedures, and internal controls to ensure compliance with sponsor financial requirements and Harvard policy. The Manager must have the ability to multitask and prioritize critical tasks easily, the ability to...

Reporting to the Ticket Services Manager, the Assistant Ticket Service Manager is a key member of the Ticket Services team and a primary point of contact for patrons. This role supports high-quality customer service through ticketing operations, data maintenance, staff support, and night-of performance management. Job-Specific Responsibilities: Ticketing /Tessitura Management (40%) With guidance from the Ticket Services Manager, the Assistant Ticket Services Manager will: Ensure the timely processing of all ticketing transactions and maintenance of accurate constituent data in Tessitura. Seek clarity from management when information is incomplete or conflicting, and communicate updates to staff. Create and maintain promotional codes and other maintenance tasks in Tessitura following parameters set by Ticket Services Manager and Marketing.  Administer the theater’s ticket donation program: respond to inquiries, determine eligibility under established guidelines, issue...

Job Summary: Execute a range of scientific research activities in a core facility including planning and conducting experiments, recording, and analyzing data, and provide training to researchers. Job-Specific Responsibilities: Executes a range of activities in a core facility with a primary focus on flow cytometry: Independently performs instrument start-up, maintenance, and QC. Independently executes flow cytometry and cell sorting experiments according to researchers’ specifications in a fee-for-service core facility. Interacts daily with users of the core facility. Supports researchers by helping them to troubleshoot instrument issues. Performs lab inventory and stocking. Partners with Research Computing and Informatics team members to help coordinate project submissions, resource reservations, software access, data analysis, and data storage.   Working Conditions:   May be exposed to bloodborne pathogens, primary tissue, cell lines or infectious...

Job Summary: The Director of Corporate Alliances plays a central role in advancing the mission of the HBS AI Institute by serving as the primary relationship lead for a portfolio of corporate and organizational partners. This role is responsible for ensuring that partner organizations derive meaningful, sustained value from their engagement with the Institute, while also informing and enriching the Institute’s research agenda through close collaboration with faculty and practice. Operating within a leading academic environment, the Director, reporting to Principal Director, Alliances at HBSAI, works at the intersection of academia and industry, partnering closely with faculty, researchers, and administrative teams to translate cutting-edge research into actionable insights. The Director serves as a trusted advisor to senior leaders, facilitating high-impact engagements that reflect the rigor, independence, and mission of a university-based research institute. The role...