49 customer service supervisor jobs found

Job Summary: The Lab Curriculum Coordinator I position reports to the Manager of the Biology Teaching Laboratories. Supports the implementation of labs for undergraduate instruction in molecular biology, microscopy, cell biology, organismic biology, human evolutionary biology and general education. Job-Specific Responsibilities: Works as part of a team in preparing the lab portion of undergraduate Biology courses. The position supports multiple courses at a time. Collaborates with course instructors and manager to determine all necessary components for safe, effective lab instruction. Provides material and technical support for undergraduate experiments, including preparing chemical reagents, media, cultures, and consumables. Must be able to accurately calculate molarity, percent solutions, and other formulas as called for. Position may require the pre-running of lab procedures and troubleshooting of protocols under the supervision of course instructors or manager....

Serves as liaison between patients and providers to schedule diagnostic tests and specialty consultations at outside organizations (prior authorization as needed) and in-house specialty appointments. Obtains date of service and follows up with visit results. Assists patients with tracking referral status in the electronic system. Works collaboratively with Member Services and Care Coordination departments. Office responsibilities include data entry and coordination of mailings. Collaborates with satellite and specialty offices in processing referrals. Referral Coordinator Knowledgeably articulates insurance limitations to patients. Tracks referral status in the electronic system and ensures documentation of referral visits is available for PCP follow-up or upon request. Schedules diagnostic tests and specialty consultations at outside organizations. Assists patients with scheduling in-house specialty appointments. Assists patients by providing directions to outside...

Job Summary: The Rapid Response Administrative Coordinator is responsible for processing transactional requests in Harvard administrative/financial systems from the FAS community. This role will also provide temporary project support such as analyzing data, making recommendations about administrative processes, and reporting findings to project and team leads. This is a 6-month term position reporting to the Manager of Training and Education in Administrative Operations. Job-Specific Responsibilities: Administrative Systems Support  Complete transactional activities and provide business continuity to systems requiring continuous coverage, such as HR, payroll, finance, purchasing, and expense reimbursements during and directly after the transition period Run regular financial, HR, payroll, and T&E reports to ensure business operations are running as expected for administrative groupings requiring interim support Provide transaction assistance during periods of...

Facilities Maintenance Operations (FMO) offers building & landscape maintenance and custodial services to Harvard faculty and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Job-Specific Responsibilities: As described in the customer service level agreement, responsibilities may include, but are not limited to: Performs routine and specialized cleaning of academic and non-academic spaces, including but not limited to offices, dormitories, laboratories, libraries, athletic facilities, classroom and assembly spaces, restrooms, common areas, and entryways, as assigned. Maintains all assigned areas in a clean, orderly, and sanitary manner. Sanitizes bathroom surfaces, fixtures, and food handling/preparation areas....

Facilities Maintenance Operations (FMO) offers building & landscape maintenance and custodial services to Harvard faculty and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Job-Specific Responsibilities: As described in the customer service level agreement, responsibilities may include, but are not limited to: Performs routine and specialized cleaning of academic and non-academic spaces, including but not limited to offices, dormitories, laboratories, libraries, athletic facilities, classroom and assembly spaces, restrooms, common areas, and entryways, as assigned. Maintains all assigned areas in a clean, orderly, and sanitary manner. Sanitizes bathroom surfaces, fixtures, and food handling/preparation areas....

Facilities Maintenance Operations (FMO) offers building & landscape maintenance and custodial services to Harvard faculty and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Job-Specific Responsibilities: As described in the customer service level agreement, responsibilities may include, but are not limited to: Performs routine and specialized cleaning of academic and non-academic spaces, including but not limited to offices, dormitories, laboratories, libraries, athletic facilities, classroom and assembly spaces, restrooms, common areas, and entryways, as assigned. Maintains all assigned areas in a clean, orderly, and sanitary manner. Sanitizes bathroom surfaces, fixtures, and food handling/preparation areas....

The Department of Immunology seeks to fill a Staff Assistant III, Lab Operation position to help support the business office in the department and to support a Principal Investigators lab. Will perform a variety of complex administrative/support duties to coordinate the activities and procedures of the Immunology Business Office and faculty lab support. Will assist the Principal Investigator (PI) in administrative tasks to support the daily running of a laboratory for 20+ researchers. The responsibilities of this position are highly variable depending on the needs of the PI and the Business Office, it will include; assisting in the submission of grants proposals and progress reports; assist with lab protocol renewals and amendments (IACUC and COMS); coordination of travel/ meeting commitments; assist in the drafting of out-going correspondence; serving as administrative liaison with other Harvard departments; maintenance of the PI’s lab website and curriculum vitae (CV); assist...

Reporting to the Practice Manager, the HUGHP Behavioral Health staff assistant is responsible for the workflow at the front desk, serves as the primary contact with patients, and provides administrative support to the BH providers. Duties include greeting and assisting patients in the clinic, answering the clinic’s telephones, scheduling and confirming clinical appointments, routing messages to providers, processing incoming and outgoing clinical correspondence, maintaining files, processing and tracking  referrals, managing patient flow, collecting co-payments, serving as a liaison to the billing department, maintaining wait lists, assigning triage, processing insurance prior authorizations for medications, and problem-solving IT issues for clinical staff.  As a collaborative team member, the Staff Assistant II facilitates access to health care and continuously strives to improve services provided, providing excellent customer service.  Performs other related duties as needed....

Facilities Maintenance Operations (FMO) provides a broad portfolio of labor-based services, including building maintenance, landscaping, and custodial services to a large portion of the University.  (FMO) A department of Campus Services, it offers primary building maintenance, landscape, fire safety, custodial, and event support services to Harvard schools and departments on a fee-for-service basis. All services are provided in strict accordance with regulatory requirements and customer-determined standards. The Area Maintenance Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Area Maintenance Supervisor fosters a welcoming, supportive, and inclusive environment. This position supervises   a team of skilled mechanics and building operators providing mechanical, electrical, HVAC, and maintenance services to a designated area of the Harvard campus on a fee-for-service...

The IT Support Associate II provides in-depth technical support to HMS research community members and affiliates in the Longwood MA area by researching and answering questions and troubleshooting problems that are not addressed in client or Service Desk documentation, or that require specialized expertise and technical access in HMS basic and social science departments. Provides issue resolution to clients wherever possible and escalates to IT Engineering groups or HUIT as appropriate. Exercises judgment and creativity in technical problem-solving. May provide technical consultation to students, staff, or faculty. May create technical and process documentation for clients and for the Service Desk.  This position assists with identifying and escalating system problems, closely coordinates client solutions with related IT groups, and maintains a high level of effectiveness and professionalism. Responds in a timely way to requests via remote support tools, telephone, email, the...

Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Job-Specific Responsibilities: Installs, modifies, and repairs all types of boilers, heating systems, cooling systems and auxiliary equipment.  Fabricates, installs, modifies and repairs high and low pressure piping systems.  Interprets mechanical plans and prints and updates as necessary.  Assists and advises customers on progress / status of work and provides responsive and effective customer support in all phases of building maintenance operations.  Performs all installation, maintenance, inspection and testing in accordance with...

Job Summary: Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business.  **This is a term position** Job-Specific Responsibilities: Installs, modifies, inspects and tests all types of water-based fire suppression systems and associated equipment.  Fabricates, installs, modifies and repairs associated piping systems.  Installs and repairs flow control valves, fire pumps and sprinkler devices.  Performs all installation, maintenance and inspection in accordance with applicable standards and requirements of the National Fire Protection Association, Life Safety Code (Massachusetts State...

Facilities Maintenance Operations (FMO) provides a broad portfolio of labor-based services, including building maintenance, landscaping and custodial to a large portion of the University.  (FMO) a department Campus Services, offers primary building maintenance, landscape, fire safety, custodial and event support services to Harvard schools and departments on a fee-for-service basis.  All services are provided in strict accordance with regulatory requirements and customer-determined standards. Job-Specific Responsibilities: Provides initial response, triage, stabilization and/or repair for all types of building infrastructure maintenance requests, with emphasis on HVAC systems.   Inspects, adjusts, modifies, and repairs all types of boilers, heating systems, cooling systems and auxiliary equipment.  Interprets mechanical plans and prints and updates as necessary.   Monitors, queries and reports on the status of building systems managed by DDC technology.   Initiates...

Facilities Maintenance Operations (FMO) offers building & landscape maintenance and custodial services to Harvard faculty and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Job-Specific Responsibilities: As described in the customer service level agreement, responsibilities may include, but are not limited to: Performs routine and specialized cleaning of academic and non-academic spaces, including but not limited to offices, dormitories, laboratories, libraries, athletic facilities, classroom and assembly spaces, restrooms, common areas, and entryways, as assigned. Maintains all assigned areas in a clean, orderly, and sanitary manner. Sanitizes bathroom surfaces, fixtures, and food handling/preparation areas....

Job Summary: Facilities Maintenance Operations (FMO) offers building & landscape maintenance and custodial services to Harvard faculty and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Job-Specific Responsibilities: As described in the customer service level agreement, responsibilities may include, but are not limited to: Performs routine and specialized cleaning of academic and non-academic spaces, including but not limited to offices, dormitories, laboratories, libraries, athletic facilities, classroom and assembly spaces, restrooms, common areas, and entryways, as assigned. Maintains all assigned areas in a clean, orderly, and sanitary manner. Sanitizes bathroom surfaces, fixtures, and food...

Facilities Maintenance Operations (FMO) offers building & landscape maintenance and custodial services to Harvard faculty and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Job-Specific Responsibilities: As described in the customer service level agreement, responsibilities may include, but are not limited to: Performs routine and specialized cleaning of academic and non-academic spaces, including but not limited to offices, dormitories, laboratories, libraries, athletic facilities, classroom and assembly spaces, restrooms, common areas, and entryways, as assigned. Maintains all assigned areas in a clean, orderly, and sanitary manner. Sanitizes bathroom surfaces, fixtures, and food handling/preparation areas....

Facilities Maintenance Operations provides a broad portfolio of labor-based services, including primary building maintenance, landscape, fire safety, custodial, and event support, to Harvard schools and departments on a fee-for-service basis. All services are provided in strict accordance with regulatory requirements and customer-determined standards. Job-Specific Responsibilities: Troubleshoot, service and repair all types of HVAC (Heating, Ventilation, and Air Conditioning) control systems including but not limited to pneumatic, electric, electronic, DDC (Direct Digital Control), and general heating and cooling systems.  Installs, modifies, and repairs all types of boilers, heating and cooling systems, and auxiliary equipment.  Fabricates and installs high and low-pressure piping and ducting systems. Interprets mechanical plans and prints and updates, as necessary.  Provides responsive customer support in all phases of building maintenance and operations.  Assists and...

To advance Harvard University’s mission of teaching and research, we partner to provide stewardship, strategies, and services that create exceptional community experiences . The Custodial Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Custodial Supervisor fosters a welcoming, supportive, and diverse workforce and environment Job-Specific Responsibilities: As part of the Facilities Maintenance Operations (FMO) group in Campus Services, this position is responsible for the daily supervision of custodial services operations in an assigned area(s), including all routine and specialty work.  The FMO supervisor works closely with customer representatives as well as other members of Campus Services management to provide consistently high levels of customer satisfaction.  Ensures all Custodial Services operations adheres to customer-determined standards.  Develops...

Job-Specific Responsibilities: The IT Services Supervisor plays a key role in delivering high-quality technology support services to the Harvard Law School community. This position provides day-to-day leadership for customer-facing technology support operations, ensuring that support requests, classroom technology needs, and service issues are addressed efficiently and effectively. The IT Services Supervisor serves as a hands-on leader who works closely with support staff to coordinate daily operations, manage workloads, resolve escalations, and maintain a high standard of customer service. This position is responsible for fostering a culture of accountability, responsiveness, and continuous improvement while supporting the professional growth and development of team members. Working collaboratively with the Managing Director of IT Services, Department Coordinator, and other ITS teams, the IT Services Supervisor helps ensure that technology services are delivered...

Job Summary: Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business.  The Fire Safety Services group includes a large hourly workforce (+ 38 technicians) that maintain, repair, inspect and test building fire protection and life safety systems throughout the University on a fee-for-service basis. The maintained equipment inventory includes fire alarm systems, fire pumps, fire suppression systems, emergency lighting systems, and emergency generators used to power life-safety circuits and critical systems. The group supports a central fire alarm reporting system that receives building alarm signals...

Job Summary: Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business.  Job-Specific Responsibilities: Installs, maintains, troubleshoots and repairs building life-safety equipment and systems, including fire alarm systems, centralized emergency lighting systems and remote central station monitoring equipment.  Performs all installation, maintenance, inspection and testing in accordance with applicable standards and requirements of the National Fire Protection Association, Life Safety Code (Massachusetts State Building Code) and/or established compliance requirements of the Authority Having...

Facilities Maintenance Operations (FMO) provides a broad portfolio of labor-based services, including building maintenance, landscaping, and custodial services to a large portion of the University.  (FMO). Campus Services offers primary building maintenance, landscape, fire safety, custodial, and event support services to Harvard schools and departments on a fee-for-service basis.  All services are provided in strict accordance with regulatory requirements and customer-determined standards. Job-Specific Responsibilities: Provides initial response, triage, stabilization and/or repair for all types of building infrastructure maintenance requests, with emphasis on HVAC systems.   Inspects, adjusts, modifies, and repairs all types of boilers, heating systems, cooling systems and auxiliary equipment.  Interprets mechanical plans and prints and updates as necessary.   Monitors, queries and reports on the status of building systems managed by DDC technology.   Initiates...

Facilities Maintenance Operations (FMO) provides a broad portfolio of labor-based services, including building maintenance, landscaping and custodial to a large portion of the University.  (FMO) a department Campus Services, offers primary building maintenance, landscape, fire safety, custodial and event support services to Harvard schools and departments on a fee-for-service basis.  All services are provided in strict accordance with regulatory requirements and customer-determined standards. Job-Specific Responsibilities: Provides initial response, triage, stabilization and/or repair for all types of building infrastructure maintenance requests, with emphasis on HVAC systems.   Inspects, adjusts, modifies, and repairs all types of boilers, heating systems, cooling systems and auxiliary equipment.  Interprets mechanical plans and prints and updates as necessary.   Monitors, queries and reports on the status of building systems managed by DDC technology.   Initiates...

Energy & Facilities (E&F) operates and manages Harvard’s energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as a 24/7 facilities-related call, alarm monitoring, and dispatch center.  E&F provides a broad portfolio of labor-based services, including building maintenance, landscaping, and custodial services to a large portion of the University, as well as engineering, technical, and sustainability services.  Facilities Maintenance Operations (FMO) a department within E&F, offers primary building maintenance, landscape, fire safety, custodial and event support services to Harvard schools and departments on a fee-for-service basis.  All services are provided in strict accordance with regulatory requirements and customer-determined standards. Job Responsibilities: Installs, modifies, and repairs all types of cooling and refrigeration systems and auxiliary equipment.  Fabricates, installs, modifies and...