Full time
Harvard University
Cambridge, MA, USA
The Director of Operations is a senior strategic leader responsible for the overall operational excellence, financial stewardship, and long-term resilience of Harvard University Dining Services (HUDS). HUDS is a complex, multi-unit organization encompassing residential dining, catering, retail, and administrative operations. Reporting to the Managing Director, the Director of Operations provides centralized leadership for business processes, operational systems, technology governance, cross-functional labor relations support, sustainability initiatives, and campus partnerships. The position advances the strategic priorities and vision for HUDS set by the Managing Director. The role modernizes processes, reduces operational and compliance risk, strengthens data-driven decision-making, and ensures seamless execution across all HUDS units. The position has three direct reports who manage business systems. This role plays a critical part in succession planning, organizational...