41 retail customer service coordinator jobs found

Reporting to the Managing Director of Harvard University Dining Services (HUDS), the Director of Marketing, Communications, and Community Engagement serves as a strategic member of the HUDS Senior Leadership Team and a trusted advisor to the Managing Director on marketing, communications, brand strategy, stakeholder engagement, and customer experience. The Director provides leadership for the development and execution of integrated marketing, communications, and community engagement strategies that strengthen the HUDS brand, enhance the customer experience, build meaningful partnerships across the University, and advance the mission, reputation, and strategic priorities of HUDS. The HUDS enterprise encompasses the Residential Program and Dining, Professional Schools, Catering, and Events. The department supports over 6,500 undergraduate students and residential staff, 9 professional schools, and executes over 4,000 catering and special events annually. The Director will ensure...

Job Summary: Reporting jointly to the Managing Director, University Communications in Harvard Public Affairs & Communications (HPAC) and to the Managing Director, Office for Sustainability (OFS), this position is responsible for the communications strategy of OFS, which advances the University’s institutional sustainability vision, priorities, goals and work to scale solutions on our 27 million square foot campus located in Cambridge and Boston. As a member of the HPAC team, the Senior Communications Officer works closely with the OFS senior team and staff, as well as with Campus Services (CS) partners and HPAC colleagues, to develop and implement communications strategies to enhance the visibility of OFS’s goals, services, and resources.  This position serves as a strategic communications advisor to, and coordinates closely with, the OFS team and OFS subject matter experts who guide priorities and content. The Senior Communications Officer develops written and visual...

Harvard Law School’s Office of the Dean seeks an Administrative Coordinator to perform a wide range of administrative duties requiring discretion, attention to detail, and the ability to work effectively as part of a team in a high profile, fast-paced environment. As the Administrative Coordinator, you will:   Support the day-to-day operations of the Dean’s Office by serving as a primary point of contact for phone, email, and in-person inquiries. Help foster a welcoming and professional office environment.  Provide primary calendar and administrative support to one Dean’s Office principal and backup support to other Dean's Office principals, requiring coordination of competing scheduling priorities.   Coordinate financial transactions for the Dean’s Office, including Concur reimbursements, B2P vendor invoices, and PCard and corporate card reconciliations, using Harvard's financial systems.  Process incoming and outgoing mail and other routine office correspondence....

Job Summary: Does the thought of education intersecting with business intrigue you? Are you interested in exploring how business happens at HBS and playing an active role in the success of our Executive Education programs? We encourage you to explore the Program Coordinator position in our Executive Education department. As a Program Coordinator, you will have the opportunity to strengthen and expand your administrative and customer service skill set, while immersing yourself in a rewarding and engaging professional experience. The Program Coordinator works alongside another Program Coordinator and Program Manager to make up an Executive Education Program Delivery team. The Program Coordinator is responsible for pre-planning through the delivery of Executive Education programs, coordinating all logistics, both on-site and virtual delivery, facilitation of remote sessions, and day-to-day operations for the team's assigned portfolio of programs. Job-Specific Responsibilities:...

Job Summary: Senior administrative leader and strategic partner to the Faculty Chair/s regarding local staff operations and overall management of the administrative grouping (AG). Responsible for ensuring the AG has coordinated, effective administrative support within FAS's federated service model and each unit can deliver on its teaching and research mission. Job-Specific Responsibilities: Strategic partnership: Serve as a strategic partner to the Chair(s), translating academic priorities into operational plans and advising on organizational, administrative, and resource-related decisions that support each unit's long-term teaching and research mission. Cross-functional coordination: Coordinate and oversee support from FAS functional teams to ensure the AG receives aligned, responsive administrative support and can successfully advance its academic, research, and operational priorities. Administrative team leadership: Manage, develop, and direct local administrative...

The GSD is Harvard's epicenter for scholarship and innovation related to the built environment. Our faculty and students address defining questions across architecture, landscape architecture, urban planning and design, real estate, and design engineering, advancing fields that profoundly influence the human experience. At the GSD, research and teaching drive creative solutions to the world's most urgent challenges, reimagining infrastructure, communities, and cities on a global scale.  Development and Alumni Relations is central to advancing these goals. Our dynamic and collaborative team, including five frontline fundraising positions, is pivoting toward a more metrics- and goal-oriented major and principal gifts program designed to significantly increase philanthropic support for the School.   Reporting to the Senior Director, Major Gifts and Individual Philanthropy, the Development Coordinator provides the highest administrative support to up to three major gift officers. The...

Job Summary: Responsible for analysis and administration of benefit programs(s). Manage vendor relationships and identify opportunities for plan improvements and cost savings. Position Description: The Health and Welfare team sits within the department of Total Rewards. This position reports to the Sr. Director, Benefits & Retirement Strategy and plays a key role in ensuring the ancillary benefit program administration is in compliance with design and contract provisions. This position works closely with Benefits colleagues and the Total Reward Customer Service, Operations and Finance teams to mitigate escalations by faculty and staff and manage health and welfare processes. This role also completes data requests to aid or identify utilization opportunities for plan design modifications, new programs and process improvements. This position would also have oversight of the Unemployment insurance process. Responsibilities: Plays a key role in the management of...

SUMMARY Reporting to the Director of Enrollment Services, this position is responsible for the management, planning, and implementation of registrar operations including maintenance of the student information system, production of data, tuition and billing, queries and reports, and general system coordination. This position will evaluate research, and report on opportunities to enhance services and streamline procedures.  TYPICAL DUTIES AND RESPONSIBILITIES Registration and Enrollment Oversees registration by developing, executing, documenting, and evaluating policies and procedures. Ensures that academic policies and procedures are enforced, and proper records are maintained. Recommends changes to the student handbook and student policies each academic year. Works with the Student Life staff on any appropriate policy changes. Manages the ID Card Distribution Process. Monitors the general registrar email inbox, responding to inquiries appropriately and effectively....

The International Philanthropy team sits within the University Development Office and is a team of four that seeks to raise significant and principal gifts from international donors in support of presidential, school, and cross-school priorities. They also build and maintain a globally diverse constituency engaged at the highest level in service of the University’s success. This full-time non-exempt position in the University Development Office equally supports the work of two managers: Senior Director of International Philanthropy and Senior Director of International Philanthropy for Asia. This role serves as principal administrative contact and liaison for external and internal constituencies including donors, alumni, deans, faculty, and Harvard University colleagues. The Development Assistant has direct responsibility for the support of and coordination of calendars of both managers. The role will manage and support all background work for prospect portfolios and support donor...

Job Summary: Are you energized by helping people navigate their employee journey and keeping HR operations running smoothly? Join our HR team as an HR Coordinator, in which you will play a central role in ensuring a positive experience for new hires, current employees, and department leaders. This position is ideal for someone who thrives in a collaborative environment, enjoys problem solving, and is eager to grow their HR skill set while supporting a wide range of operational needs. This role is a key member of the HR Consulting team within Central Administration.  This is a two year time-limited position from the date of hire. Job-Specific Responsibilities: On/Offboarding Logistics Send onboarding information to new hires regarding I9 employment eligibility requirements and follow up as needed (benefits eligible, Harvard payrolled -contingent (temps), and student workers). Send onboarding/offboarding checklists to new employees and hiring managers/department...

Job Summary: The Development Assistant is an integral member of the Faculty of Arts and Sciences (FAS) development team. This full-time non-exempt position supports frontline gift officers to advance the philanthropic mission of the Faculty of Arts and Sciences. This is a great opportunity for someone who is interested in building their career within higher education and learn more about alumni affairs and development.   Job-Specific Responsibilities: Provides support to all aspects of fundraisers’ prospect management, including data gathering, input and maintenance; drafting prospect outreach, memos, correspondence, and reports. Develops and prepares necessary meeting and solicitation materials prior to prospect meetings and supports post-meeting action items. Achieves proficiency in the alumni/donor database to research prospects, organize data and produce reports. Enters data in an accurate and timely manner.  Partners with gift officers to write high quality...

Job-Specific Responsibilities: The Research Finance Team Lead in the Office for Sponsored Programs supervises staff and supports a team that manages post-award activities for a large volume of federal and non-federal sponsored research projects at Harvard University. Reporting to a Research Finance Portfolio Team Manager, this position encompasses a range of administrative, financial, and other tasks associated with post-award activities, including reviewing sponsored expenditures for compliance with award terms, completing timely financial reports and invoices, ensuring that funds are collected, and reconciling and closing accounts. This position supports the Portfolio Team Manager in managing client relationships, providing determinations for complex situations, managing team workload, and mentoring staff. Portfolio Oversight and Operations Responsible for fulfilling financial reporting requirements of Harvard’s sponsors, including reporting, cash management, account...

To advance Harvard University’s mission of teaching and research, we partner to provide stewardship, strategies, and services that create exceptional community experiences . The Custodial Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Custodial Supervisor fosters a welcoming, supportive, and diverse workforce and environment Job-Specific Responsibilities: As part of the Facilities Maintenance Operations (FMO) group in Campus Services, this position is responsible for the daily supervision of custodial services operations in an assigned area(s), including all routine and specialty work.  The FMO supervisor works closely with customer representatives as well as other members of Campus Services management to provide consistently high levels of customer satisfaction.  Ensures all Custodial Services operations adheres to customer-determined standards.  Develops...

Job Summary: The Leave of Absence Specialist provides Leave of Absence (LOA) support and case management services to employees and key stakeholders.  This role serves as the main contact and subject matter expert for the Harvard Longwood Campus employees on LOA resources available, as well as University policies and guidelines interpretation regarding any type of Leave of Absence, including Family and Medical Leave Act (FMLA), Short Term Disability (STD), Long Term Disability (LTD), Massachusetts Paid Family Medical Leave (MA PFML), Worker’s Compensation, Military leaves, and paid/unpaid personal leaves.   Job-Specific Responsibilities: Responsible for responding to inquiries from employees who have a need for a leave; ensuring that employees have eligibility information and know how to request leave and/or file a claim with the respective vendor for the type of leave they are seeking. Provides end-to end case management and consultative support to employees and managers...

Job-Specific Responsibilities: The IT Services Supervisor plays a key role in delivering high-quality technology support services to the Harvard Law School community. This position provides day-to-day leadership for customer-facing technology support operations, ensuring that support requests, classroom technology needs, and service issues are addressed efficiently and effectively. The IT Services Supervisor serves as a hands-on leader who works closely with support staff to coordinate daily operations, manage workloads, resolve escalations, and maintain a high standard of customer service. This position is responsible for fostering a culture of accountability, responsiveness, and continuous improvement while supporting the professional growth and development of team members. Working collaboratively with the Managing Director of IT Services, Department Coordinator, and other ITS teams, the IT Services Supervisor helps ensure that technology services are delivered...

Duties & Responsibilities Reporting to the Deputy Provost & Chief of Staff, the Briefing and Correspondence Coordinator is a member of the Provost’s support team. Responsibilities include, but are not limited to: Briefings: Collecting and preparing comprehensive briefings for many of the Provost’s meetings. Briefings include, but are not limited to, agendas, pre-readings, attendee biographies, talking points, memos, proposals, and detailed travel itineraries. Briefing support may include preparing occasional materials for the Deputy Provosts as well. Correspondence : Triaging, tracking, and managing the Provost’s incoming correspondence. Engage with colleagues within and outside of the Provost’s Office to ensure that messages receive a timely response and are followed up on as needed. Draft potential responses and other correspondence.  Special Projects:  Assisting with special projects and writing formal remarks and other communications as needed.  General...

This position is responsible for managing the building operation of the five-building HKS complex and leased space, as required. Duties including directing a wide range of support functions and all activities relating to building operations, building systems, safety maintenance and services, building renovations, space planning and lease management. Job-Specific Responsibilities: Manages and oversees all aspects of the building planning and operations to ensure that the highest quality service is provided in support of the teaching and research in the facilities.. Establishes and oversees processes needed for maintenance, emergency repairs, safety program, and renovations. Plan, prioritize and review the work of staff and contractors responsible for mechanical and electrical equipment, lighting, plumbing, masonry, utilities, and grounds. Manages the process of furnishing and equipment selection, purchasing, and installation Develop goals, objectives and standard...

The Outreach & Engagement Coordinator will provide administrative, logistical, and creative support for the Center’s wide range of public, internal, and student-facing engagement opportunities and communications efforts. The Coordinator will work as a member of the Communications team, reporting to the Director of Communication, and will work collaboratively with faculty, fellows, and staff across the Center.  The Coordinator’s primary responsibilities will be to provide coordination and logistical support for the Center’s in-person and virtual engagement opportunities, and to assist with internal and external communications and outreach. There also may be opportunities for the person in this role to grow in their areas of interest within the Center’s communications department. As an Outreach and Engagement Coordinator you will: Work with the Director of Communications and colleagues throughout the Center, select and plan creative, engaging, timely and substantive...

Job Summary: Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business.  The Fire Safety Services group includes a large hourly workforce (+ 38 technicians) that maintain, repair, inspect and test building fire protection and life safety systems throughout the University on a fee-for-service basis. The maintained equipment inventory includes fire alarm systems, fire pumps, fire suppression systems, emergency lighting systems, and emergency generators used to power life-safety circuits and critical systems. The group supports a central fire alarm reporting system that receives building alarm signals...

The Department of Immunology at Harvard Medical School seeks a talented, enthusiastic and experienced individual to work as a Senior Research Portfolio Administrator (SRPA). They will manage pre- and post-award aspects of a complex portfolio including gift and discretionary funds in a fast-paced research environment. Sponsors include, but are not limited to: NIH, DOD, Industry, and private funders. The individual will be interpreting and applying federal, university and grantor guidelines for grants, contracts and cooperative agreements with a high degree of complexity. The SPGA will be the source of information for the application of fiscal and sponsored policies and procedures. This position must effectively communicate solutions in a team environment within the department, as well as with administrators throughout Harvard Medical School.  Pre-award responsibilities: Include identifying and disseminating relevant funding opportunities, proposal and budget development (in close...

Job Summary: The Associate Director of Programs will oversee Foundry’s marquee founder and venture development programs: Bootcamps, Venture Catalysts and Funding Competitions. Reporting to Foundry’s Director, the Associate Director of Programs will own Foundry programming for both business-to-business and business-to-consumer customers and lead a team of staff to design and execute the programming. The role works in close collaboration with internal functional teams, faculty advisors, faculty / expert speakers, mentors, and customers. Job-Specific Responsibilities: Program Ownership & Strategy Own the end-to-end strategy, calendar, and P&L for Foundry's three marquee programs: Bootcamps, Venture Catalysts, and Funding Competitions Set annual and quarterly goals for program reach, quality, and revenue across both business-to-business (university, government, and accelerator partners) and business-to-consumer (direct-to-founder) audiences Continuously evolve...

SUMMARY: The Harvard Graduate School of Design (GSD) educates design, research, and scholarship leaders to make a resilient, just, and beautiful world. The GSD offers degree programs across a range of design disciplines—architecture, landscape architecture, urban planning, urban design, design engineering, and real estate—as well as advanced research programs that cut across these disciplines and a robust public program of lectures, exhibitions, and publications. The immense variety of people, programs, and ideas at the School sustains a vibrant and rich environment for learning, inquiry, and collaboration, unlike any other design school. For more information about Harvard GSD see:  https://www.gsd.harvard.edu/ .  Reporting to the Controller, the Financial Associate II performs a diverse array of payroll, accounting, and financial support duties, and works closely with staff members throughout the GSD, serving as an information resource and key liaison for financial inquiries....

SUMMARY : Harvard University Graduate School of Design seeks an energetic, unflappable individual to take up the mantle of Public Programs Coordinator in the Department of Communications. The Communications Department handles public programming, publications (Harvard Design Press and Harvard Design Magazine), exhibitions, the GSD’s online presence, and public relations across the school. The Coordinator is a crucial member of the Public Programs team, which produces approximately 50 events per year.  Reporting to the Associate Director of Public Programs, the Public Programs Coordinator provides support in the planning, organization, and assessment of the GSD’s official public programs and acts as the primary on-site staff member for in-person events. Their key duties include event staffing; budget tracking; logistical coordination (incl. travel, catering, setups, audience and speaker inquiries); event-related outreach and social media communications; event webpage creation and...

Responsible for the daily coordination of services performed by a team of skilled Fire mechanics and Electricians, providing fire safety services in facilities located within a generally defined area of the Harvard campus. Installs, maintains, inspects and tests building life-safety equipment and systems, including fire alarm panels, detection and signal devices (smoke and heat detectors, lights and audible alarms), water and chemical-based suppression systems, portable fire extinguishers, fire escapes and hydrants.  Job-Specific Responsibilities: Performs all required installation, maintenance and repair, inspection and testing of life safety equipment in accordance with applicable standards and requirements of the National Fire Protection Association (NFPA), and the Massachusetts State Building Life Safety Codes and/or established compliance requirements of the Authority Having Jurisdiction.  Interprets and updates mechanical plans, drawings and prints as necessary.  Assists...