30 retail customer service supervisor jobs found

The Assistant Property Manager (APM) reports to an Assistant Director of Operations and works as part of a Property Management Team with the Harvard Real Estate (HRE) Operations Group. The APM plays a key role in the operation of a diverse portfolio of buildings within the greater HRE portfolio.  The HRES portfolio consists of 3.3 million square feet located in Allston and Cambridge, MA.  Essential tasks of the APM include overseeing core aspects of day-to-day property management. They will manage select vendor service providers throughout their assigned portfolio.  The APM provides exceptional service as the lead point of contact for tenant communications and lease administration in a fast-paced property management organization. Job-Specific Responsibilities Personnel Management Provides day to day direction to the HRE Property Administrator (PA) and Property Operation Assistants (POA) or contracted maintenance vendor in addressing the needs of the tenants and their assigned...

The Facilities Operations Manager (FOM) is responsible for safely managing the operational demands for their assigned facilities or properties in the Longwood Medical Area. The candidate must be able to organize and prioritize multiple competing and conflicting tasks and projects with limited resources, effectively manage stressful situations, and consistently make effective, high-quality decisions. They must also understand and develop open, proactive, effective, and consistent communication with occupants and department coordinators. The candidate will have overall responsibility and oversight of maintenance and operations and contract management services for the areas of responsibility. The candidate must be capable of actively monitoring building system performance, energy usage, appearance, and aesthetics, which require considerable walking and climbing. Knowledge of building systems, HVAC, electrical, mechanical, and services is necessary to perform cause analysis and...

Job Summary:  Reporting to the Director, Research Staff Services (RSS), and working collaboratively with the RSS team, the Recruiting Manager, RSS leads recruitment efforts primarily focused on attracting and hiring high-quality researcher talent to support HBS faculty research. As one of two recruiting managers, this role develops and executes recruiting strategies, manages the full hiring lifecycle for researcher positions, and partners closely with faculty to assess research support needs and identify appropriate staffing models. The position also oversees recruitment activities for research administration and research support roles within the Division of Research and Faculty Development (DRFD), collaborating with departmental leadership across 10 departments and applying diverse sourcing approaches, including targeted outreach and centralized resource solutions, to meet evolving organizational needs. Job-Specific Responsibilities: Develops, implements, and manages a...

SUMMARY: The ReBuild Initiative at the Harvard University Graduate School of Design (GSD) aims to develop a new model for urban planning and design focused on transforming the built environment with a concentration on design excellence, sustainability, and quality of life for all. ReBuild is an initiative launched by Dean Sarah Whiting and chaired by Maurice Cox, Emma Bloomberg Professor in Residence of Urban Planning and Design. It will accomplish its goal through multi-disciplinary research, engagement with practice, development of new curricular materials, and executive education training for city leaders in partnership with the Bloomberg Center for Cities. Reporting to the Program Director of the ReBuild Initiative, the Executive Assistant is responsible for providing a wide range of high-level administrative support with accuracy, discretion, and good judgement. Building from previous administrative experience, the role will balance administrative management, program...

Prepares and cooks menu items according to proper preparation methods in small batches or otherwise required by business needs.  Reads and follows standardized recipes. Delegates production of menu items to culinary team in respectful manner.  Tastes and evaluates all food before service to ensure food quality standards are met, consults manager with any concerns.  Assists Culinary Team in the preparation and presentation of catered functions, may take the lead on events, while working under the guidelines of Second Cook and/or the Manager-in-Charge  Ensures kitchen is properly stocked with items needed for meals. May need to provide written requisitions or provide direction to Storekeeper.  Instructs kitchen personnel in proper usage of all standard kitchen equipment.  Where appropriate, assists with on-the-job training for Assistant Cook, Short Order Cook, Grill Cook and Kitchenperson/Chef’s Helper.  Fries, grills, sautés, roasts, bakes, braises and steams food products...

Job Summary: Independently perform complex financial administration including budget development, financial analysis, and consultation. Provide recommendations for the use of financial resources. The Department of Stem Cell and Regenerative Biology (HSCRB) is seeking an Accounting and Business Operations (ABO) Manager to support and lead in critical department financial and business operations. In addition to advanced skills and knowledge of financial and business policies, best practices, and platforms, the ideal ABO Manager will have a strong commitment to service leadership, to team and community building, and to providing best possible customer service. Working with ABO team members, other HSCRB staff, and administrative peers across campus, the ABO Manager is key to achieving department goal of improving human health. The ABO Manger position is an excellent opportunity for someone looking grow their technical and leadership skills, mentor a team to success, and support...

Job Summary: The Harvard Graduate School of Design (GSD) educates design, research, and scholarship leaders to make a resilient, just, and beautiful world. The GSD offers degree programs across a range of design disciplines—architecture, landscape architecture, urban planning, urban design, design engineering, and real estate—as well as advanced research programs that cut across these disciplines and a robust public program of lectures, exhibitions, and publications. The immense variety of people, programs, and ideas at the school sustains a vibrant and rich environment for learning, inquiry, and collaboration, unlike any other design school. For more information about Harvard GSD see:  https://www.gsd.harvard.edu/ . Facilities and Campus Operations at the GSD strive to support the pedagogy of all those who connect with the campus. We go beyond maintaining an immaculate, safe, and sustainable environment by ever adapting to prepare the learning environments of the future. We...

This position will work closely with a diverse team of scholars who are passionate about conducting collaborative, applied, data-driven research on key priorities in government. This position will be tasked with leading, managing, and executing the core administrative and financial operations required for The People Lab to run effectively and to scale. About The People Lab   The People Lab, led by Professor Elizabeth Linos, is a research lab based at the Harvard Kennedy School that aims to empower the public sector by producing cutting-edge research on the people of government and the communities they are called to serve. Using evidence from public management and insights from behavioral science, we study, design, and test strategies that can solve urgent public sector challenges in three core areas:  Strengthening the government workforce - how to recruit, retain and support diverse talent in the public sector that can effectively and equitably respond to the changing needs...

Energy & Facilities (E&F) operates and manages Harvard’s energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as a 24/7 facilities-related call, alarm monitoring, and dispatch center. E&F also provides a broad portfolio of labor-based services, including building maintenance, landscaping, and custodial, to a large portion of the University, as well as engineering, technical, and sustainability services.  Within E&F, Engineering & Utilities (E&U) operates and manages energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, a 24/7 facilities-related call, alarm monitoring, and dispatch center, and provides engineering and technical services.   The Operations Center Workstation Operator B is responsible for assisting in the successful operation of the customer service-based University Operations Center, an integrated systems monitoring, dispatch, and...

Energy & Facilities (E&F) operates and manages Harvard’s energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as a 24/7 facilities-related call, alarm monitoring, and dispatch center.  E&F also provides a broad portfolio of labor-based services, including building maintenance, landscaping, and custodial, to a large portion of the University, as well as engineering, technical, and sustainability services.  Within E&F, Engineering & Utilities (E&U) operates and manages energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, a 24/7 facilities-related call, alarm monitoring, and dispatch center, and provides engineering and technical services.   The Operations Center Workstation Operator B is responsible for assisting in the successful operation of the customer service-based University Operations Center, an integrated systems monitoring, dispatch, and...

Reporting to the Associate Director of Transit Services, the Operations Manager is responsible for the day-to-day management and continuous improvement of Harvard University’s Transit operations. The role supports: A 24 hour operation and oversees frontline and administrative staff, daily service delivery, customer service, and compliance activities across fixed-route daytime and evening campus shuttle services, accessible van services, on-demand evening transportation, and charter services. Requires evening and weekend hours. Ensures reliable, safe, and customer-focused operations while supporting strategic initiatives and projects led by the Associate Director and Managing Director of Transportation Services. This position collaborates closely with the Fleet Management team and provides operational support across Transit and Fleet as needed. Job-Specific Responsibilities: Operational Management & Service Delivery Manages daily operations of campus shuttle,...

Position Summary: Reporting to the Director for Residential Dining, the Associate Director for Residential Dining Operations is a key member of the Harvard University Dining Services (HUDS) leadership team. This role supports the Director in providing strategic and operational leadership for residential dining operations across Harvard’s Houses, first-year residences, and the kosher dining service. The Associate Director has primary responsibility for residential facilities management including kitchen and dining facilities and house renewal projects. In addition, the position will support the Director of Residential Dining in managing the day-to-day operational aspects of a high-quality dining service program, including business process and performance management, staffing and team development, safety and sanitation, maintenance coordination, and support for management and labor relations, and other strategic initiatives. Responsibilities: Facilities Management...

Job Summary: The Audio Visual Lead is responsible for coordinating a range of advanced technical functions related to the setup, implementation, and design of media equipment and productions, including complex designs and large-scale events. The role includes supporting all learning formats by verifying the functionality of AV technology and ensuring that all users are trained and comfortable with its operation. Operating with little to no supervision, this position requires strong prioritization skills and the ability to work effectively in a fast-paced environment with multiple conflicting deadlines.   This position directly serves Division of Continuing Education (DCE) students, faculty and administrators for classrooms and events. It closely coordinates and consults with Academic Technology Support, Distance Education Production, Academic Services. Other groups that involve regular communication, updates and event management are the Professional & Executive Development...

Job Summary: Reporting to the Associate Director of Financial Operations, the Accounting Assistant supports the centralization and processing of accounts payable for the Harvard Radcliffe Institute. Working as part of the Finance team, this position is primarily responsible for accurate and timely invoice processing and payments to vendors and individuals (including honoraria and independent contractors).  The Accounting Assistant will work extensively within institutional financial systems to ensure that transactions are properly coded, fully documented, and compliant with University and Institute policies. As invoice processing is centralized into the Finance Office, this role will handle a significant volume of routine, time-sensitive transactions and will be cross-trained to assist with other financial processing functions as needed. Job-Specific Responsibilities: Accounts Payable and Invoice Processing: Processes a high volume of vendor invoices, honoraria,...

Responsible for the strategic direction of accounting, budgeting and control activities within a school or unit. Enhance the control environment by establishing and monitoring effective processes and systems. The Associate Director of Accounting reports to and backs up the Controller, serving as a key member of the CSFA team. This role leads and coordinates with university partners including but not limited to, Harvard University Housing & Real Estate, the Office of the General Counsel, Office of the Controller, CS Financial Planning & Analysis, Tax office, and Information Technology to address complex accounting issues and align stakeholders. The Associate Director oversees internal controls, tax matters, and compliance with GAAP, University and CS policies, and all relevant regulations, while driving process efficiency through technology and automation. The role requires strong leadership, independent judgment, advanced technical accounting and accounting system skills,...

Organizational Context/Position Summary: Engineering & Utilities (E&U) operates and manages energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, a 24/7 facilities-related call, alarm monitoring, and dispatch center, and provides engineering and technical services. This position provides electrical engineering at a senior level for the planning, design, technical support on operation, maintenance, and upgrades of the University’s utility infrastructure which includes electric, steam, hot water and chilled water as well asenergy/building management and utility metering systems. This position shall also perform special short and long-range projects as directed. Duties & Responsibilities: Partners with E&U Leadership to develop, refine, and maintain the campus utility systems. Coordinate with the plans and needs of the University’s Schools and Units. Oversee the installation and relocation of underground utility...

Energy & Facilities (E&F) operates and manages Harvard’s energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as a 24/7 facilities-related call, alarm monitoring, and dispatch center.  E&F also provides a broad portfolio of labor-based services, including building maintenance, landscaping, and custodial, to a large portion of the University, as well as engineering, technical, and sustainability services.  Within E&F, Engineering & Utilities (E&U) operates and manages energy supplies, district energy plants, and utility infrastructure on the Cambridge/Allston campuses; provides a 24/7 facilities-related call, alarm monitoring, and dispatch center; and provides engineering and technical services.   This position is responsible for the safe and efficient operation of two chilled water plants: a 13,000-ton Central Utility Plant (CUP) and a 7,500-ton satellite Northwest Plant (NWP) that together serve...

Plan and provide professional nursing services and patient care for students, staff, and faculty. Ensure compliance with clinicians’ orders and follow established nursing processes, including patient assessment, nursing diagnosis, planning, intervention and evaluation. Job-Specific Responsibilities: Under the supervision of the Nurse Leader, the Registered Nurse at HUHS works collaboratively with the members of the health care team to support the delivery of care including health maintenance, episodic, acute and chronic care to the adolescent, adult, and older adult population of the University Community. The Registered Nurse utilizes evidence to drive clinical decisions and practice related to individual and population health according to department guidelines, policies and procedures. The Registered Nurse also assists and provides coverage and support to other clinical areas at HUHS as needed.  Clinical Practice and Quality of Care  Assesses and systemically collects any...

Plan and provide professional nursing services and patient care for students, staff, and faculty. Ensure compliance with clinicians’ orders and follow established nursing processes, including patient assessment, nursing diagnosis, planning, intervention and evaluation. Under the supervision of the Nurse Leader, the Registered Nurse at HUHS works collaboratively with the members of the health care team to support the delivery of care including health maintenance, episodic, acute and chronic care to the adolescent, adult, and older adult population of the University Community. The Registered Nurse utilizes evidence to drive clinical decisions and practice related to individual and population health according to department guidelines, policies and procedures. The Registered Nurse also assists and provides coverage and support to other clinical areas at HUHS as needed. Job-Specific Responsibilities: Clinical Practice and Quality of Care  Assesses and systemically collects any...

Job Summary: The Harvard T.H. Chan School of Public Health is dedicated to advancing the public's health through learning, discovery, and communication.  The field of public health is inherently multi-disciplinary and so, too, are the interests and expertise of the School's faculty and students. Within this rich and diverse environment, the mission of the Office of Educational Programs (OEP) is to deliver student-centered educational programs based on active learning principles that enable graduates to become leaders in public health research and practice. The Finance and Administrative Coordinator will be part of a small customer service-driven team. This key support role will engage with faculty, staff, and students through multiple program offerings in OEP and will be responsible for managing various aspects of financial, human resources, and office operations with minimal supervision, requiring independent thought and action. Job-Specific Responsibilities: Duties and...

Harvard Allston Land Company  (HALC) is a subsidiary of the University and is currently overseeing the planning and development for the University’s Enterprise Research Campus (ERC) in Allston. The vision for the ERC is to become a center for innovation, collaboration, and entrepreneurship, bringing together partners from across Greater Boston and beyond. The initial focus is to develop 14 acres of the ERC, which will include new infrastructure, streets, open space, mixed-use development of office and lab space, residential units, and a hotel and conference center. This initial phase is being undertaken with a private developer partner under long-term ground leases. There is additional development potential on land outside the 14 acres, currently part of a planning study led by the Boston Planning and Development Agency (BPDA).  The Executive Assistant reports to the Director of Finance and Operations for HALC.  As a member of the HALC team, the Executive Assistant provides a...

Facilities Maintenance Operations (FMO) provides a broad portfolio of labor-based services, including building maintenance, landscaping, and custodial services to a large portion of the University.  (FMO). Campus Services offers primary building maintenance, landscape, fire safety, custodial, and event support services to Harvard schools and departments on a fee-for-service basis.  All services are provided in strict accordance with regulatory requirements and customer-determined standards. Job-Specific Responsibilities: Provides initial response, triage, stabilization and/or repair for all types of building infrastructure maintenance requests, with emphasis on HVAC systems.   Inspects, adjusts, modifies, and repairs all types of boilers, heating systems, cooling systems and auxiliary equipment.  Interprets mechanical plans and prints and updates as necessary.   Monitors, queries and reports on the status of building systems managed by DDC technology.   Initiates...

Facilities Maintenance Operations (FMO) provides a broad portfolio of labor-based services, including building maintenance, landscaping and custodial to a large portion of the University.  (FMO) a department Campus Services, offers primary building maintenance, landscape, fire safety, custodial and event support services to Harvard schools and departments on a fee-for-service basis.  All services are provided in strict accordance with regulatory requirements and customer-determined standards. Job-Specific Responsibilities: Provides initial response, triage, stabilization and/or repair for all types of building infrastructure maintenance requests, with emphasis on HVAC systems.   Inspects, adjusts, modifies, and repairs all types of boilers, heating systems, cooling systems and auxiliary equipment.  Interprets mechanical plans and prints and updates as necessary.   Monitors, queries and reports on the status of building systems managed by DDC technology.   Initiates...

Reporting to the Director of Safety and Security, the Security Manager assists the Director in supervising and coordinating the security staff and daily operations. The Security Manager performs security management duties with minimal supervision to provide security for the staff, visitors, collections, and physical assets of the Harvard Art Museums. The Security Manager serves as the front-line supervisor of the security staff during a shift. Work is frequently performed with a high degree of skill, judgment, and latitude.  Core Duties and Responsibilities: Coordinates day-to-day security operations at the Harvard Art Museums, including staffing levels, post coverage, emergency response, special events, and group visits.  Provides day-to-day supervision of security staff by assuming responsibility for such tasks including assigning work schedules, distributing and reviewing work, providing orientation and ongoing training for employees, and addressing performance issues,...