10 customer experience coor jobs found

Company Horizon Air The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our managerial teams set the strategies and operational plans to ensure the success of our company. Our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.  Role Summary The Manger Inflight Operations and Performance executes the long-term strategy and oversees the performance of the Inflight Division at Horizon Air.  As a people leader, this role leads and establishes priorities for a team of leaders to deliver remarkable guest and employee experiences while ensuring the utmost operational performance, safety and compliance standards are upheld. This role also promotes a culture of continuous improvement while acting as a liaison to other...

Company Horizon Air The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.  Key Duties Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.  Work outdoors in all types of weather conditions while...

Company Horizon Air The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary The Ground Service Agent works in a fast-paced environment performing activities related to working on the airport ramp and keeping flights running smoothly and safely.  Key Duties Load and offload luggage and cargo, transporting to various airport locations.  Distribute all paperwork to flight crews including fuel slips, load plans, cargo manifests and...

Company Horizon Air The Team As a Horizon Air flight attendant, you’ll fly regionally throughout the West, creating signature inflight experiences can make for a fun and challenging career. Our flight attendants always keep safety as their number-one priority and always bring their best selves to work. If you can manage a flexible schedule, commit to upholding our high standards, and create remarkable moments that people will remember, we want to hear from you. Role Summary As the face of Horizon Air, representing Alaska Airlines, you'll need to be an authentic and gracious host. You will need to have an in-depth knowledge of inflight service duties, as well as safety procedures that you may need to perform during the flight. Finally, you'll need to show a strong desire to maintain a positive, approachable manner with our guests as well as your fellow employees to create an airline people love. This is...

Company Horizon Air The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary The Passenger Service Agent is responsible for assisting guests with travel needs by responding to guest inquiries and resolving complaints, and performing various tasks in baggage, ticketing, check-in and boarding flights.  Key Duties Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights)....

Company Horizon Air The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary As a working leader of the Customer Service group, the Customer Service Team Captain will assume the responsibility and accountability of the team while leading, directing, motivating, evaluating and approving the work of the Customer Service Agents.  Key Duties Leads the Customer Service Agents on shift and is responsible for the success of a team’s ability...

Company Horizon Air The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary The Fleet Service Agent is responsible for comprehensive cleaning of aircraft interiors and exteriors per aircraft specifications.  This is a union represented position.  Key Duties Cleaning and servicing of aircraft interiors, including cabin, seatback pockets, flight desk, galleys, and lavatories.  Performs wet and dry washing of the aircraft exterior....

Company Horizon Air The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary The Duty Desk is responsible for payroll processing, record keeping, financial tracking and scheduling system management for the stations that their team supports.  Key Duties Maintain integrity of the payroll system, process individual employee timecards and accurate payroll. Process data for financial tracking and forecasting. Notification to leadership...

Company Horizon Air The Team Our close-knit flight operations team orchestrates the daily operations of our airline, creating an airline people love from behind the scenes. Whether you’re new to the industry or a seasoned pro, you’ll use your expertise to create the situations that make guest experiences as safe and enjoyable as possible. You’ll be at the heart of how our airlines will achieve its goals and enjoy the opportunities you’ll have to create a long and satisfying career with us. Role Summary The Central Load Planning Agent is responsible for overseeing the Load Planning and Weight and Balance process for all Horizon Air flights in accordance with FAA regulations, department processes and procedures, and company policies. Key Duties Support station agents and flight crews for pre-departure load planning and load close-out process Provide expertise on the...

Company Horizon Air The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary As a working leader of the Customer Service group, the Customer Service Team Captain will assume the responsibility and accountability of the team while leading, directing, motivating, evaluating and approving the work of the Customer Service Agents.  Key Duties Leads the Customer Service Agents on shift and is responsible for the success of a team’s ability...