22 customer service jobs found

The J.P. Morgan Wealth Management business is focused on helping investors achieve their long-term financial goals and is comprised of the Chase wealth management business, J.P. Morgan Advisors and our Self-Directed online investing platform. The combined business has ~$650 billion in assets under management and 4,500 advisors with close to 5,000 locations. As a Talent Development Lead within J.P. Morgan Wealth Management, you will be responsible for the successful onboarding of new employees to the service center, ensuring they become fully licensed and productive in their roles. You will also develop and refine career progression for Service Center roles and potential career paths in Wealth Management outside of the service organization. This role is people-focused, dedicated to enhancing the overall employee experience, and fosters teamwork and collaboration with...

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of an innovative and dynamic environment where every day brings new challenges and opportunities.  As a Transactions Specialist I within the Card Fulfillment team, you will play a vital role in the secure handling and processing of sensitive card inventory. You will help maintain the integrity and efficiency of our card vault systems and support seamless transaction experiences for our customers. Additionally, you will assist in our Manual exceptions area with document transactions and support our box work area which is also a manual process to prepare and ship out cards. This is an opportunity to develop your skills in a dynamic, technology-driven environment where attention to detail and a commitment to security truly matter. Job responsibilities  Process and clear card vault transactions, ensuring the secure and accurate handling of sensitive card...

Elevate your career as a Project Manager I with us, where your leadership will drive transformative projects and shape the future of our industry. Join a dynamic team that values innovation and collaboration, offering unparalleled opportunities for professional growth and mobility. Leverage your expertise in project management to make a tangible impact, while enjoying a supportive environment that champions your success. Be part of a company that invests in your development and celebrates your achievements. Your next big career move starts here! As a Project Manager I within JPMorgan Chase, you will play a pivotal role in driving the successful execution of projects and initiatives across Global Equities Operations. Leveraging your broad knowledge of project management principles and practices, you will transform strategic plans into actionable programs, ensuring alignment with business strategy and vision. Your role will involve analyzing and interpreting data to inform...

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success. As a Bilingual Spanish and English Speaking Account Service Specialist II within JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined...

Are you a strategic thinker, passionate about leading and delivering solutions to your clients? You have found the right team. As a Client Solutions Associate (CSA) in our team, you will embark on a comprehensive development program designed to transform you into a Subject Matter Expert (SME) in all aspects of payables. Throughout this journey, you will gain a deep understanding of the payables continuum, the solutions we offer, and the reasons why our solutions are considered Best in Class. This includes traditional, commercial card, and emerging payment and connectivity solutions, with a focus on B2B/B2C payables. In this role, you will align with a team of Client Solutions Specialists (CSSs) who are SMEs in delivering Payables and Connectivity solutions. They will provide guidance and mentorship as you work towards becoming a Client Solutions Specialist (CSS) yourself. Your primary focus will be on learning and developing the skills necessary to understand and address the...

Job description:  You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book luxury travel with ease. Join Chase Travel and help us build the future of travel while taking your career to new heights!   As a Travel Advisor, you will support both internal and external customers with questions related to travel reservations and more complex situations. Demonstrating problem-solving skills and functioning as a service specialist, you will take the necessary steps to recognize, research, and resolve issues through diagnosis and discussion of a particular problem with a focus on delivering service excellence.  You will proactively work with external providers to negotiate an appropriate resolution and to minimize costs in a timely manner, while ensuring a seamless customer experience.   Job responsibilities:  Respond to customer inquiries related to travel arrangements and resolve issues by focusing on...

Description You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book luxury travel with ease. Join Chase Travel and help us build the future of travel while taking your career to new heights! As a Travel Advisor, you will support both internal and external customers with questions related to travel reservations and more complex situations. Demonstrating problem-solving skills and functioning as a service specialist, you will take the necessary steps to recognize, research, and resolve issues through diagnosis and discussion of a particular problem with a focus on delivering service excellence.  You will proactively work with external providers to negotiate an appropriate resolution and to minimize costs in a timely manner, while ensuring a seamless...

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service.  Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts – helping clients achieve their financial goals. Job Responsibilities Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them...

Shape the future of employee experience by immersing yourself in the UX design of agentic AI and digital communication experiences, empowering over 320,000+ employees to supercharge their productivity and growth.  As an Experience Design Associate in the Employee Experience team, you will play a crucial role in shaping and detailing our self-service products and services within the broader user journey. Leveraging your developing and advanced knowledge of experience design principles, design, AI, and research best practices, you will collaborate with senior UX leads and cross-functional teams to execute tasks and projects that align with established policies and procedures. Your work will directly impact mid-sized features or small collections of features, ensuring innovative, inclusive, and accessible solutions for a diverse range of users. As a core contributor, you will blend user needs with business goals in the dynamic environment of financial services,...

As part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money and assets. We tackle complex challenges at every stage of the payment lifecycle and our industry-leading solutions facilitate seamless transactions across borders, industries and platforms.  Operating in over 160 countries and handling more than 120 currencies, we are the largest processor of USD payments, with a daily transaction volume of $10 trillion. As a Sr. Associate Applied AI/ML Scientist within our Payment Solutions team, you will be instrumental in utilizing artificial intelligence and machine learning technologies to augment our payment solutions and stimulate business expansion. Your role will involve researching, experimenting, developing, and transitioning high-quality machine learning models, services, and platforms into production to streamline payment processes,...

You’re ready to gain the skills and experience needed to grow within your role and advance your career — and we have the perfect software engineering opportunity for you. As a Software Engineer II at JPMorgan Chase within the Consumer and Community Banking - CAMP (customer acquisition and marketing platform) team, you will be part of an agile team that works to enhance, design, and deliver the software components of the firm’s state-of-the-art technology products in a secure, stable, and scalable way. As an emerging member of a software engineering team, you execute software solutions through the design, development, and technical troubleshooting of multiple components within a technical product, application, or system, while gaining the skills and experience needed to grow within your role. Job responsibilities Executes standard software solutions, design, development, and technical troubleshooting Writes secure and high-quality code using the syntax of at least one...

Play a vital role in shaping the future of an iconic company and make a direct impact in a dynamic environment designed for top achievers. As a Senior Software Engineering Manager at JPMorgan Chase within the Consumer & Community Banking on the Partner Channel team within Card, you will be responsible for developing high-quality code and building solutions that enhance partner experiences and expand our customer value proposition. Your expertise in application design, solutions architecting, development, and testing will be utilized to set strategic technical direction and solve complex problems. Leading engineering team, you will ensure the delivery of business, product, and technology-promote initiatives, while also building proof-of-concept & simulation applications to validate partner solutions. Your role will be pivotal in aligning business strategy with technical execution, ensuring partner initiatives comply with firm-wide risk & architecture guidelines....

Join our dynamic and high-energy team as a Consumer Direct Home Lending Advisor at Chase Home Lending.  As a Consumer Direct Home Lending Advisor within Chase Home Lending, In this call center-base role, you'll benefit from a competitive commission structure in addition to your base salary, rewarding your sales performance. As the trusted first point of contact for customers seeking mortgage solutions, you'll educate clients on home lending products, answer questions, and guide them through the loan process from application to closing. By balancing service and sales, you'll build strong relationships, identify customer needs, and connect clients to Chase's full range of financial products. You'll ensure all activities comply with regulatory requirements while delivering a seamless, customer -first experience. Supported by a dynamic team, you'll have the opportunity to grow your skills and advance your career.  Job Responsibilities Lead Generation & Conversion:  Convert...

Chase Media Solutions harnesses the power of Chase to help brands connect more meaningfully with 80 million Chase customers. Our transaction-based marketing platform leverages first-party data to expertly match businesses with audiences, inspiring valuable relationships that last through the Chase Offers program. As part of Offers & Shopping and Connected Commerce, we drive incremental growth for merchants while helping Chase customers level up how they shop and get more from the brands they love.     As a Vice President, Client Success Team Lead within Chase Media Solutions, you will report to the Head of Client Success and lead a team focused on maximizing revenue growth and retention through an engaging, consultative client experience for brands and agencies by delivering value through our Chase Offers platform. If you have experience building and leading high performance account management teams, excellent organization and communication skills, and...

Reporting to the Head of the Commercial Card business, the Head of Client Management and Delivery for Commercial Card in the U.S. and Canada leads a large team of client-facing, revenue-generating professionals, supporting a broad portfolio of corporate clients. The role partners closely with banking, treasury sales, and product executives across Global Corporate Bank (GCB), Commercial Bank (CB), and Business Banking, managing relationships with clients ranging from small businesses to global corporations. As a senior client executive within Commercial Card, you are responsible for the end-to-end customer experience and the overall growth strategy for the client portfolio, with a focus on revenue generation, client retention and expansion, client satisfaction, and employee engagement. The role also emphasizes developing and executing strategies to drive growth and retention across the portfolio. Job Responsibilities  Lead and develop a high-performing team of client-facing...

You are customer focused, enjoy building relationships and providing financial advice to your clients. A role as an Industry Executive is for you.  As an Industry Executive on the Technology, Middle Market Banking team, you will be responsible for growing and retaining profitable relationships within the Middle Market Banking & Specialized Industries specializing in Technology.   The Technology team is part of J.P. Morgan's Commercial Bank in its Middle Market Banking and Specialized Industries group. In this role you will be the focal point of client acquisition, business development and ongoing relationships with the world’s most innovative companies. We work both independently and as part of a dynamic team to deliver the entire firm to our clients.    Job Responsibilities Demonstrate the ability to build a brand that represents Technology banking as the “Leading Innovation Economy bank serving the best and most diverse clients”   Develop new business by...

The Corporate Development team at JP Morgan Chase is broadly responsible for strategic partnerships, acquisitions, and investments across the firm's consumer lines of business – including the Consumer Bank, Business Bank, Wealth Management, Card Services, Connected Commerce, Home Lending, and Auto Lending. These transactions are critical to the firm's ability to execute on its core strategies and meet the needs of our customers in a rapidly changing financial services ecosystem. Acquisitions and partnerships are integral to Chase's ongoing business strategy, enabling us to better serve our customers. The Corporate Development Integrations team is tasked with integrating partner companies with JPMorgan Chase, realizing business values through product, client, technology, operations, and controls. This team leads multi-year integration programs, collaborating with business and functional leaders to execute integration plans across the organization.   As a Vice President on the...

Be an integral part of an agile team that's constantly pushing the envelope to enhance, build, and deliver top-notch technology products. As a Senior Lead Software Engineer at JPMorganChase within the Connected Commerce Proprietary Wallets domain, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. Drive significant business impact through your capabilities and contributions, and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of challenges that span multiple technologies and applications. The Proprietary Wallets and Lending Innovation organization is a team of highly skilled technologists focused on delivering cutting-edge payment experiences and platforms. We’re transforming the buying and selling experiences for millions of our customers and nurturing the growth of digital payments. Job responsibilities Regularly...

Embrace your passion for product analysis and fast-paced learning by joining our dynamic product team. Gain valuable experience in requirements gathering and research, while shaping an exciting career with one of the world's most iconic financial companies.    As a Product Analyst within Digital, Data, & Distribution, you collaborate closely with the Product team to deliver insights and data that support a product within a specific function, such as an application, system, or discipline. You will gain exposure to product management, product delivery, and product portfolio operations, equipping you for a successful career at JPMorgan Chase.   Job responsibilities Partners with the Product Manager to learn techniques to elicit, specify, discover, and document customer requirements   Tracks and reports on key performance indicators and product metrics set by leadership   Supports the Product team by analyzing customer needs and market opportunities   Assists in...

Are you ready to elevate your career in a fast-paced, innovative environment? You will have the opportunity to utilize and keep developing your skills while contributing to a team that values growth and collaboration. Join us and be part of a company that supports your professional journey and offers exciting challenges.  As a Trading Services Associate II within JPMorganChase, you will play a pivotal role in the seamless execution of trade activities, from order entry to settlement. While still developing, your expertise in market products and understanding of automation technologies will be instrumental in optimizing our trading services. You will be expected to leverage your proficiency in change management and continuous improvement to enhance the efficiency and resilience of our operating platform. Your role will also allow you to keep developing your relationships with internal stakeholders, presenting insights to senior management, and driving process improvements. You will...

The Commerce Payments organization is a motivated, forward thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence.  As a Partnerships Associate in Connected Commerce you will support the relationship management team in both internal and external initiatives related to network and wallet partners within the Commerce Payments team.    Job responsibilities Support  external relationships with payment network and merchant partners supporting Commerce Payments team (notably tokenization and provisioning) Lead technical and business initiatives for internal teams and between Chase and our partners, primarily operational performance or key metrics for tokenized transactions through digital wallets Develop, manage and improve...

Join a powerhouse team at the forefront of Home Lending Data & Analytics, where we partner with Product, Marketing, and Sales to solve the most urgent and complex business challenges. Our team thrives in a fast-paced, matrixed environment, driving transformative impact through bold analytics and innovative data science solutions. We are relentless in our pursuit of actionable insights, seamlessly engaging with stakeholders and redefining what’s possible through strategic collaboration and visionary problem solving. If you’re ready to shape the future of home lending with breakthrough ideas and data-driven leadership, this is the team for you.  We are seeking a senior Data Scientist Lead to join our Home Lending Data & Analytics team, supporting Originations Product Team. This strategic role requires a visionary leader with a consulting background who excels at translating complex data into actionable business insights. The ideal candidate will be a recognized thought...