37 customer service jobs found

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success. As a Collections Specialist I within JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and...

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.  As a Virtual Banker II within Consumer Banking, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. You will engage clients via both inbound and outbound communication through phone and video, providing strong customer service. Your responsibilities include offering advice and sharing products and services to help them meet their financial needs, connecting them to our team of experts to assist with specialized financial needs, all while making them feel appreciated and embodying our commitment to being the bank for all.  Job Responsibilities  Foster a welcoming atmosphere by...

Are you a strategic thinker, passionate about leading and delivering solutions to your clients? You have found the right team. As a Client Solutions Associate (CSA) in our team, you will embark on a comprehensive development program designed to transform you into a Subject Matter Expert (SME) in all aspects of payables. Throughout this journey, you will gain a deep understanding of the payables continuum, the solutions we offer, and the reasons why our solutions are considered Best in Class. This includes traditional, commercial card, and emerging payment and connectivity solutions, with a focus on B2B/B2C payables. In this role, you will align with a team of Client Solutions Specialists (CSSs) who are SMEs in delivering Payables and Connectivity solutions. They will provide guidance and mentorship as you work towards becoming a Client Solutions Specialist (CSS) yourself. Your primary focus will be on learning and developing the skills necessary to understand and address the...

As an Executive Director, Head of Strategy & Planning for Loan & Agency and Specialty Operations, you will sit at the center of how Operations sets direction and delivers outcomes. Reporting to the Operations Head, you will oversee the Operations Strategy and target operating model, translating vision into measurable results through disciplined roadmaps, governance, and program execution. This is a high-impact leadership role for a strategic operator who can bring structure to complexity. Beyond execution, you will shape how the organization works and grows — driving organizational design and workforce strategy, strengthening connectivity and consistency across teams, and leading a forward-looking people agenda that builds future skills, engagement, and leadership bench strength. Job Responsibilities:  Co-lead the 3-year Operations Strategy and target operating model with the Operations Head and leadership team Embed operational risk, controls, and regulatory...

Partner with a company that's devoted to shaping the future of infrastructure in financial services. Let's collaborate to explore uncharted territories and achieve extraordinary feats together. As a Senior Director of Infrastructure Engineering at JPMorganChase within the Network Product Line, you have direct management of multiple areas of the firm’s technology infrastructure. Your deep knowledge and expertise are leveraged to set the overall direction and short-term operational goals. Work cross-functionally to drive the adoption and implementation of technical methods within various teams and aid the firm in remaining at the forefront of industry trends, best practices, and technological advances.   You will lead end-to end strategy for an engineering and operations for the Broadcom/Bluecoat proxy estate; architect and deliver an internally hosted SSE platform at a global scale.  You will serve as the accountable owner for client-facing web security controls and enterprise...

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.   As a Product Delivery Manager in Embedded Finance and Solutions (EF&S), you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.  The next decade of payments promises to be even more transformational than the last. Continued investment and development in the Embedded Finance and Solutions (EF&S) space is a top priority for JPM Payments. The incoming Vice-President will act as a catalyst, taking our service offering to the next level on this high visibility, multi-year journey. The Vice-President, Product Delivery is accountable for driving several key outcomes across a broad...

If you enjoy coordinating product initiatives and gathering strategic inputs, this opportunity is for you. Utilize your experience and analytic prowess to calculate key metrics and facilitate change in a collaborative, dynamic environment. As a Product Portfolio Operations Associate in  Market Data Services Control , you are responsible for supporting the creation of processes to ensure synergies across the broader product ecosystem. Work closely with the Product Portfolio Operations team and assist with planning, executing, and analyzing product-related projects.   Job responsibilities Supports efforts to coordinate across products to ensure delivery against business objectives Aids in collecting key inputs from across products to ensure our full product-line framework highlights our core cross-product priorities, sequencing, and trade-offs   Calculates basic metrics for portfolio management operations   Develops change initiative materials Supports team...

You are customer focused, enjoy building relationships, leading teams, and providing financial advice to your clients in the healthcare industry. A role as a Market Executive in Healthcare Services, Emerging Middle Market Banking is for you.     As a Market Executive in Healthcare Services Emerging Middle Market Banking you will hire and direct team members in their business development efforts to grow and retain profitable banking relationships with Middle Market companies. In this role you will be expected to maintain a portfolio of your own while leading the banking team however the portfolio size is typically smaller in recognition of management responsibilities. Your team will typically include four to six bankers with indirect oversight over an underwriting staff, a sales/marketing assistant, treasury sales officer and client service professionals.    Emerging Middle Market generally focuses on Healthcare Services companies between $20 million and $100 million in sales...

Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences. As a Customer Success Associate in Healthcare Payments, you will play a crucial role in supporting customers in their journey toward achieving their desired outcomes. You will work closely with our Customer Success team and other cross-functional groups to ensure a seamless customer experience. This role provides an opportunity to grow your skills within a fast-paced, team-oriented environment. Your primary responsibility will be to help healthcare providers maximize the utilization and satisfaction with our products and services. J.P. Morgan Healthcare Payments powers a better healthcare payments experience on one platform that connects consumers, providers, and payers for every healthcare payment transaction. The Customer Success Manager requires a self-motivated, problem-solving healthcare professional who wants to learn and be challenged...

Join our dynamic team where you'll play a pivotal role in providing governance and oversight of key control programs. This exciting opportunity within the Firmwide (FW) Control Management team allows you to work across a complex global organization, delivering firmwide initiatives to ensure a strong control environment and alignment with our regulatory obligations. This position offers high visibility across Control Management, with close collaboration with Technology, Risk Management, Compliance, and Legal being essential for success. As the first line of defense for JPMorgan Chase & Co. (JPMC), Control Management prevents, detects, and monitors operational, regulatory, and reputational risks. As an Associate in the firmwide Control Management team, reporting to the team lead, you will have the opportunity to manage risks, create impact, and contribute to the several key control programs managed by our team. These programs include New Product Assessment (“NPA”),...

Chase Media Solutions harnesses the power of Chase to help brands connect more meaningfully with 80 million Chase customers. Our transaction-based marketing platform leverages first-party data to expertly match businesses with audiences, inspiring valuable relationships that last through the Chase Offers program. As part of Offers & Shopping and Connected Commerce, we drive incremental growth for merchants while helping Chase customers level up how they shop and get more from the brands they love.     As a Vice President, Client Success Team Lead within Chase Media Solutions, you will report to the Head of Client Success and lead a team focused on maximizing revenue growth and retention through an engaging, consultative client experience for brands and agencies by delivering value through our Chase Offers platform. If you have experience building and leading high performance account management teams, excellent organization and communication skills, and...

Join a center-led Customer Experience (CX ) transformation team shaping omni-channel experiences by identifying friction, aligning partners, and scaling what works. Bring an interest in communications and analytics to help accelerate smarter, more seamless customer journeys. As a Digital Operations Collaboration Associate in the CX transformation team, you will support driving omni-channel initiatives that integrate digital solutions with Consumer & Community Banking (CCB) Operations. You will play a key role in enhancing customer experiences, improving operational efficiencies, and supporting the development of industry-leading customer journeys. Also you will be collaborating with cross-functional teams, tracking key success metrics, and internal communications across the organization.  Job responsibilities  Assist in developing and executing strategies to integrate digital solutions with CCB Operations, focusing on reducing friction and enhancing customer journeys...

The Corporate Development team at JP Morgan Chase is broadly responsible for strategic partnerships, acquisitions, and investments across the firm's consumer lines of business – including the Consumer Bank, Business Bank, Wealth Management, Card Services, Connected Commerce, Home Lending, and Auto Lending. These transactions are critical to the firm's ability to execute on its core strategies and meet the needs of our customers in a rapidly changing financial services ecosystem. Acquisitions and partnerships are integral to Chase's ongoing business strategy, enabling us to better serve our customers. The Corporate Development Integrations team is tasked with integrating partner companies with JPMorgan Chase, realizing business values through product, client, technology, operations, and controls. This team leads multi-year integration programs, collaborating with business and functional leaders to execute integration plans across the organization.   As a Vice President on...

Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer experiences. As a Senior Product Associate in Embedded Finance and Solutions, you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences.   Job responsibilities Supports the development of our...

You are customer focused, enjoy building relationships and providing financial advice to your clients. A role as a Relationship Executive, Senior Financing Specialist is for you.  As a Relationship Executive, Senior Financing Specialist, you will lead strategic financing engagement, structuring, and execution for companies in the Healthcare Services sector with sales sizes ranging from  $20 million to $2 billion . You will partner closely with  Commercial Bank Healthcare Services bankers , and coordinate across the  Syndicated Finance group ,  Debt Capital Markets (DCM) , and the  Financial Sponsors group , as well as Credit and other product partners, to deliver integrated financing solutions. The Healthcare Services team is part of J.P. Morgan's Commercial Bank in its Commercial and Specialized Industries group. In this role you will be the focal point of client acquisition and ongoing relationships with the world’s most innovative companies. We work both independently and as...

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service.  Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts – helping clients achieve their financial goals. Job Responsibilities Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them...

Are you customer-focused, relationship-driven, and passionate about serving innovative companies? A role as a Commercial Banker is for you.  As a Commercial Banker on the Multinational Corporations team within J.P. Morgan's Middle Market Banking & Specialized Industries group, you will focus on growing and retaining profitable relationships with innovative multinational companies, including Global Passport clients, early-stage high-growth businesses, and companies operating within the innovation economy.  This role is customer-focused, relationship-driven, and offers the opportunity to deliver the full breadth of J.P. Morgan's capabilities—including credit, treasury services, international banking, FX, syndicated finance, and strategic advisory—to clients operating across borders and growth stages  Job Responsibilities Champion a culture of innovation and customer centricity, with a focus on serving multinational corporations, Global Passport clients, early-stage...

Join us as we build innovative technology that improves how customers discover and engage with products and services. You’ll work in a collaborative environment where your ideas matter, your growth is supported, and your work helps deliver meaningful outcomes for customers. As a Software Engineer II at JPMorganChase within Consumer & Community Banking within the Machine Learning Operations team , you are part of an agile team building end-to-end machine learning solutions that power customer-facing experiences. You will help solve large-scale relevance and ranking problems by engineering scalable features and contributing to machine learning operations practices that enable reliable delivery. You will partner across product and technology teams to build new systems that benefit Chase customers across lines of business.   Job responsibilities Build and maintain software services and pipelines that support end-to-end machine learning solutions in production...

You can help shape how data and AI drive decisions across our Credit Card business. You will work on high-impact problems end-to-end—translating business questions into analytical approaches, building models and solutions, and communicating insights that influence strategy and outcomes. Join a collaborative team where your work can directly improve customer and business experiences through responsible, scalable analytics. As a Data Science Vice President at JPMorganChase within the Card Data & Analytics team, you will develop analytics and AI/ML solutions that support strategic initiatives and measurable business impact. You will partner across the Card organization to define problems, scope solutions, and deliver high-quality analytical products. You will combine consulting, data science, and programming to drive data science and analytics strategies and deliver actionable insights. Job responsibilities Leverage experience and analytical skills to uncover novel use cases...

Job Summary As a Quant Analytics Senior Associate within the Product Strategy Team, you will help shape the future of Connected Commerce by developing data-driven solutions that optimize commercial transactions and support business growth. You will collaborate across the organization to advance product, design, enhancing customer experience. In this role, you will apply your quantitative and problem-solving skills to deliver actionable insights and innovative solutions in a fast-paced environment. As part of the Connected Commerce Data & Analytics organization, you will contribute to advanced analytics projects across diverse operational functions, channels, and products.   Job Responsibilities  Participate in data science projects: Leverage quantitative analytics on structured and unstructured data to generate actionable insights that influence business decision-making and strategic direction, address critical business problems, and identify growth...

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a ServiceNow Technology Support II team member in Corporate Technology, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.   Job responsibilities Provide day-to-day operational support for ServiceNow production instances, ensuring high availability and reliability. Analyze, troubleshoot, and resolve issues within ServiceNow application flows and integrations, supporting business-critical operations. Install, upgrade, and manage APIs and integrations between ServiceNow and other enterprise systems....

The Connected Commerce Payments organization is a motivated, forward-thinking team of highly talented product managers focused on delivering innovative payment services via today's and tomorrow's most important platforms. We aim to transform customer experiences, simplify business processes, and drive product excellence. As a User Acceptance Testing Lead in the Small and Mid-sized Business Payments team, you will play a crucial role in shaping the UAT automation roadmap and owning end-to-end UAT execution. You will establish a disciplined UAT and controls-validation operating model, and provide transparent, data-driven reporting that builds stakeholder confidence in release readiness. You will collaborate with cross-functional teams to deliver high-visibility features to our customers. You will also lead the expansion of automated regression across a suite of payments products and own production validation post-release. This role aligns with the Product organization, and you will...

Are you customer-focused, relationship-driven, and passionate about serving innovative companies? A role as a Commercial Banker is for you.  As a Associate Banker on the Multinational Corporations team within J.P. Morgan's Commercial Banking Specialized Industries group, you will focus on growing and retaining profitable relationships with innovative multinational companies, including Global Passport clients, early-stage high-growth businesses, and companies operating within the innovation economy.  This role is customer-focused, relationship-driven, and offers the opportunity to deliver the full breadth of J.P. Morgan's capabilities—including credit, treasury services, international banking, FX, syndicated finance, and strategic advisory—to clients operating across borders and growth stages  Job Responsibilities Champion a culture of innovation and customer centricity, with a focus on serving multinational corporations, Global Passport clients, early-stage ventures, and...

Help ampl ify how Business Banking shows up for small businesses through campaigns, storytelling, and experiences that drive measurable growth. Join the Brand Amplification team to turn insights into creative that is on brand and performance-driven. As an Associate, Creative & Marketing Strategy in the Brand Amplification team, you will support creative and marketing strategy for Business Banking’s largest paid and owned channel campaigns. You will also help shape the creative strategy and vision for Business Banking events and experiences by translating business objectives and insights into clear creative briefs. You will collaborate with cross-functional partners (brand, insights, PR/communications, events, product, legal/compliance, and agencies) to ensure work is data-informed, on brand, risk-aware, and measurable. You will contribute to storytelling frameworks, team processes, and performance reporting to drive continuous improvement across channels. Job...