5 customer experience coordinator jobs found in Bel Air, MD

Job Description The Consumer and Community Banking division at Chase provides a wide range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. Within this division, the Analytics and Business Strategy Execution team leverages data to create competitive advantages and generate critical analytical insights to support strategic initiatives for Collections and Recovery Operations. As a Quantitative Analytics Associate Senior in the Analytics and Business Strategy Execution team, you will play a key role supporting data-driven decisions with direct impact to the financial bottom line collaborating with partners and stakeholders to drive operational excellence. You will leverage data governance, predictive analytics, strategy development, data science and machine learning disciplines to understand and predict customer and industry behavior, set quantifiable goals,...

Join a center-led Customer Experience (CX ) transformation team shaping omni-channel experiences by identifying friction, aligning partners, and scaling what works. Bring an interest in communications, analytics and Artificial Intelligence (AL) -enabled ways of working to help accelerate  smarter, more seamless customer journeys.   As a Digital Operations Collaboration Associate within the CX transformation team, you will support driving omni-channel initiatives that integrate digital solutions with Consumer & Community Banking (CCB) Operations. You will play a key role in enhancing customer experiences, improving operational efficiencies, and supporting the development of industry-leading customer journeys. Also you will be collaborating with cross-functional teams, tracking key success metrics, and internal communications across the organization.  Job responsibilities  Assist in developing and executing strategies to integrate digital solutions with CCB Operations,...

Bring your Expertise to JPMorgan Chase.  As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class. As a Risk Management - User Acceptance Testing (UAT) Associate, you will partner closely with technology teams, business stakeholders, project analysts/managers, and external vendor resources to plan, coordinate, and execute end-to-end testing. You will be responsible for managing all aspects of the business testing function, including defining UAT strategies and approaches, ensuring traceability to requirements, and driving high-quality outcomes with meaningful business...

As a Data & Analytics Solutions- Vice President within the Finance Data and Insight (FDI) product group, you execute on Data and Analytical Solution related Product development strategy and outcomes for Marketing Finance Area Product. Job Responsibilities Executes on Data and Analytical Solution related Product development strategy and outcomes for product, complexity/dependency, risk/compliance and internal/external customer experience impact   Plan and executes Product delivery roadmaps aligned to overall Product vision using careful analysis of customer needs, competitive intelligence, data/analytics, firm’s capabilities and financials  Coordinate with Business stakeholders to analyze business requirement and build the backlog for Tech for development. Facilitate collaboration with cross-functional product and area product leads. Engages and leverages key product group partners (Design, Data Owner, Tech Architect, Engineering, Data/Analytics etc.) early enough and often...

Join a center-led Customer Experience (CX ) transformation team shaping omni-channel experiences by identifying friction, aligning partners, and scaling what works. Bring an interest in communications and analytics to help accelerate smarter, more seamless customer journeys. As a Digital Operations Collaboration Associate in the CX transformation team, you will support driving omni-channel initiatives that integrate digital solutions with Consumer & Community Banking (CCB) Operations. You will play a key role in enhancing customer experiences, improving operational efficiencies, and supporting the development of industry-leading customer journeys. Also you will be collaborating with cross-functional teams, tracking key success metrics, and internal communications across the organization.  Job responsibilities  Assist in developing and executing strategies to integrate digital solutions with CCB Operations, focusing on reducing friction and enhancing customer journeys...