8 customer experience coordinator jobs found

Bring your Expertise to JPMorgan Chase.  As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class. As a Risk Management - User Acceptance Testing (UAT) Analyst, you will partner closely with technology teams, business stakeholders, project analysts/managers, and external vendor resources to plan, coordinate, and execute end-to-end testing. You will be responsible for managing all aspects of the business testing function, including defining UAT strategies and approaches, ensuring traceability to requirements, and driving high-quality outcomes with meaningful business impact....

Come be a part of the Global Corporate Banking Payments Sales team  and help shape the future of merchant services at JPMorgan Chase.  As a entry level Business Development Associate in the Enterprise Sales team, you will be  supporting some of the most significant clients in JP Morgan Payments.  This is a client facing role where you will partner with stakeholders across Global Corporate Banking to identify, qualify, and advance merchant services opportunities JP Moran client relationships. You’ll help shape client strategies, coordinate internal partners, and maintain a healthy pipeline to drive new business growth.   You will work with clients, prospects, and JP Morgan partners across the globe. You will need to possess card acquiring experience, sales acumen, curiosity, an eagerness to learn, and very strong written and verbal communication skills. Working with the Payments team leads and partners you will develop and execute go-to-market and account plans across one of...

Join our HR Data & Analytics team to help deliver a data entitlements framework that enables governed access to workforce analytics. You will collaborate with product, engineering, and key stakeholders to support day-to-day execution and adoption. This role offers hands-on experience translating operating models into clear requirements, tracking progress, and reporting metrics that matter. As a Data Entitlements Manager – Sr. Associate in the HR Data & Analytics team, you will help execute the strategy, roadmap, and delivery of data entitlements that enable workforce analytics dashboards. You will contribute to day-to-day product delivery by documenting requirements, organizing stakeholder working sessions, supporting policy and role design (role-based access control and attribute-based access control), tracking delivery progress, and helping define and report adoption and entitlement performance metrics. Job responsibilities Support product strategy and roadmap...

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.   As a Product Delivery Manager in Embedded Finance and Solutions (EF&S), you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.  The next decade of payments promises to be even more transformational than the last. Continued investment and development in the Embedded Finance and Solutions (EF&S) space is a top priority for JPM Payments. The incoming Vice-President will act as a catalyst, taking our service offering to the next level on this high visibility, multi-year journey. The Vice-President, Product Delivery is accountable for driving several key outcomes across a broad...

Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences. As a Customer Success Associate in Healthcare Payments, you will play a crucial role in supporting customers in their journey toward achieving their desired outcomes. You will work closely with our Customer Success team and other cross-functional groups to ensure a seamless customer experience. This role provides an opportunity to grow your skills within a fast-paced, team-oriented environment. Your primary responsibility will be to help healthcare providers maximize the utilization and satisfaction with our products and services. J.P. Morgan Healthcare Payments powers a better healthcare payments experience on one platform that connects consumers, providers, and payers for every healthcare payment transaction. The Customer Success Manager requires a self-motivated, problem-solving healthcare professional who wants to learn and be challenged...

Join a center-led Customer Experience (CX ) transformation team shaping omni-channel experiences by identifying friction, aligning partners, and scaling what works. Bring an interest in communications and analytics to help accelerate smarter, more seamless customer journeys. As a Digital Operations Collaboration Associate within the CX transformation team, you will support driving omni-channel initiatives that integrate digital solutions with Consumer & Community Banking (CCB) Operations. You will play a key role in enhancing customer experiences, improving operational efficiencies, and supporting the development of industry-leading customer journeys. Also you will be collaborating with cross-functional teams, tracking key success metrics, and internal communications across the organization.  Job responsibilities  Assist in developing and executing strategies to integrate digital solutions with CCB Operations, focusing on reducing friction and enhancing customer journeys...

Embark on a rewarding and challenging career in Process Improvement with our dynamic team in Organizational Effectiveness and Oversight (OEO) where we provide Home Lending with innovative tools to better serve customers, guide employees through change and ensures successful adherence to core functions and regulatory requirements. OEO is the centralized utility responsible for managing business change, resolving escalated customer complaints, developing automated business solutions, executing program management, leading employee readiness, responding to employee feedback, ensuring proper fee treatments, processing vendor invoices and providing oversight and foundational support. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.  As a Process Improvement Associate II- AI Automation Support in AI Operations and...

Job Description The Consumer and Community Banking division at Chase provides a wide range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. Within this division, the Analytics and Business Strategy Execution team leverages data to create competitive advantages and generate critical analytical insights to support strategic initiatives for Collections and Recovery Operations. As a Quantitative Analytics Associate Senior in the Analytics and Business Strategy Execution team, you will play a key role supporting data-driven decisions with direct impact to the financial bottom line collaborating with partners and stakeholders to drive operational excellence. You will leverage data governance, predictive analytics, strategy development, data science and machine learning disciplines to understand and predict customer and industry behavior, set quantifiable goals,...