13 customer experience coordinator jobs found

Chase Media Solutions harnesses the power of Chase to help brands connect more meaningfully with 80 million Chase customers. Our transaction-based marketing platform leverages first-party data to expertly match businesses with audiences, inspiring valuable relationships that last through the Chase Offers program. As part of Offers & Shopping and Connected Commerce, we drive incremental growth for merchants while helping Chase customers level up how they shop and get more from the brands they love.   As an Associate, Client Success Manager within Chase Media Solutions, you will report to the Client Success Team Lead. You will be part of a team focused on maximizing revenue, growth and retention through an engaging, consultative client experience for brands and agencies, delivering value through our Chase Offers platform. If you have account management experience, a client-centric mindset, and excellent organization and communication skills, we would love to hear from...

Join Chase Media Solutions and help bring new products and enhancements to market with speed and quality. You will partner across Product, Technology, and go-to-market teams to deliver launches that drive growth and improve client and user experiences.   As an Associate Project Manager in Chase Media Solutions, you manage end-to-end delivery of product enhancements and new product launches. You coordinate cross-functional work across Product, Revenue Operations, Marketing, Sales Enablement, and Technology to keep plans on track and ensure launch readiness. You monitor risks, drive clear communication, and support continuous improvement after release.   Job responsibilities Lead planning, execution, and delivery of product enhancements aligned to business objectives and technical feasibility. Manage project scope, timelines, dependencies, and resourcing across delivery phases from inception through post-launch. Define success metrics and track outcomes that support revenue...

Are you a strategic thinker, passionate about leading and delivering solutions to your clients? You have found the right team. As a Client Solutions Associate (CSA) in our team, you will embark on a comprehensive development program designed to transform you into a Subject Matter Expert (SME) in all aspects of payables. Throughout this journey, you will gain a deep understanding of the payables continuum, the solutions we offer, and the reasons why our solutions are considered Best in Class. This includes traditional, commercial card, and emerging payment and connectivity solutions, with a focus on B2B/B2C payables. In this role, you will align with a team of Client Solutions Specialists (CSSs) who are SMEs in delivering Payables and Connectivity solutions. They will provide guidance and mentorship as you work towards becoming a Client Solutions Specialist (CSS) yourself. Your primary focus will be on learning and developing the skills necessary to understand and address the...

Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences. As a Customer Success Associate in Healthcare Payments, you will play a crucial role in supporting customers in their journey toward achieving their desired outcomes. You will work closely with our Customer Success team and other cross-functional groups to ensure a seamless customer experience. This role provides an opportunity to grow your skills within a fast-paced, team-oriented environment. Your primary responsibility will be to help healthcare providers maximize the utilization and satisfaction with our products and services. J.P. Morgan Healthcare Payments powers a better healthcare payments experience on one platform that connects consumers, providers, and payers for every healthcare payment transaction. The Customer Success Manager requires a self-motivated, problem-solving healthcare professional who wants to learn and be challenged...

Join a center-led Customer Experience (CX ) transformation team shaping omni-channel experiences by identifying friction, aligning partners, and scaling what works. Bring an interest in communications and analytics to help accelerate smarter, more seamless customer journeys. As a Digital Operations Collaboration Associate within the CX transformation team, you will support driving omni-channel initiatives that integrate digital solutions with Consumer & Community Banking (CCB) Operations. You will play a key role in enhancing customer experiences, improving operational efficiencies, and supporting the development of industry-leading customer journeys. Also you will be collaborating with cross-functional teams, tracking key success metrics, and internal communications across the organization.  Job responsibilities  Assist in developing and executing strategies to integrate digital solutions with CCB Operations, focusing on reducing friction and enhancing customer journeys...

If you enjoy coordinating product initiatives and gathering strategic inputs, this opportunity is for you. Utilize your experience and analytic prowess to calculate key metrics and facilitate change in a collaborative, dynamic environment. As a Product Portfolio Operations Associate in Market Data Services Control, you are responsible for supporting the creation of processes to ensure synergies across the broader product ecosystem. Work closely with the Product Portfolio Operations team and assist with planning, executing, and analyzing product-related projects.   Job responsibilities Supports efforts to coordinate across products to ensure delivery against business objectives Aids in collecting key inputs from across products to ensure our full product-line framework highlights our core cross-product priorities, sequencing, and trade-offs  Calculates basic metrics for portfolio management operations Develops change initiative materials Supports team members to ensure...

Opportunity: J.P. Morgan Global Alternatives is the alternative investment arm of J.P. Morgan Asset & Wealth Management. With $400 billion in assets under management and 450+ investment professionals, we offer strategies across the alternative investment spectrum, including real estate, private equity and credit, infrastructure, transportation, timber, liquid alternatives and hedge funds. (as of Sept. 2024) A vacancy has arisen for an Investor Relations Associate within the Global Transportation Group. An Investor Relations Associate plays a leading role in supporting the client relations, strategy and portfolio management efforts of the firm’s Global Transportation investment platform. This position will support the business’ investment strategies and work closely with both the investment specialist team and portfolio management teams as it relates to the management and marketing of all fund related activities. Excellent communication (written and verbal),...

Are you customer‑focused, relationship‑driven, and passionate about the innovation economy? Join J.P. Morgan’s Disruptive Commerce & Internet team.  As a Associate Banker on the Disruptive Commerce and Internet team you’ll help grow and retain profitable client relationships with some of the world’s most innovative companies . You’ll collaborate across the firm to bring the full platform to clients while supporting bankers on acquisition and ongoing relationship management  Job responsibilities Support bankers in developing new business and deepening existing relationships by coordinating credit and payments solutions and leading targeted internal discussions to deliver the entire firm to clients  Help build the team’s brand in‑market, positioning the platform as the leading innovation‑economy bank serving the best and most diverse clients  Source and qualify prospects by leveraging referral networks and ecosystem relationships, with a focus on reaching diverse founders...

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class. As a Risk Strategy Execution and Control Associate within Risk Management and Compliance, you will support the change management lifecycle for Consumer Card strategy initiatives. You will help initiate and manage strategy changes, ensure governance and validation processes are followed, and strengthen controls around credit decisions and regulatory adherence. You will collaborate with strategy owners and stakeholders to ensure compliance with change management standards and...

  Make your mark in an innovative product through impactful client collaboration and crafting exceptional solutions that cater to clients' needs.   As a Senior Product Solutions Associate in Healthcare Payments, you are a significant contributor to a team that defines and configures complex product solutions for key client relationships and prospect opportunities. You draw from research and client feedback to develop unique product solutions in partnership with Sales and coordinate with product teams to support new product development.    Job responsibilities Supports team members to ensure deliverables meet customer requirements and provide value Participates in strategic initiatives and coordinates on projects that contribute to the definition and configuration of our...

Join a strategic team at the forefront of enterprise AI transformation! The Intelligent Solutions Strategy team defines adoption strategy for cutting-edge business transformation technologies across JPMorganChase, spanning three domains: Business Process & Decision Management, Intelligent Automation, and Workflow Automation. We are driving the firm's evolution from rules-based automation to AI-enhanced capabilities that automate complex business processes and decisions. In this role, you'll operate at the intersection of strategy, technology, and change management—partnering with executive sponsors, business transformation leaders, and technology product owners to evaluate emerging capabilities, design adoption frameworks, and accelerate value realization. If you're energized by the opportunity to shape how a global institution harnesses automation and AI to transform operations, this is your platform to drive impact.   As a Strategy & Transformation - Intelligent...

Embark on a rewarding and challenging career in Process Improvement with our dynamic team in Organizational Effectiveness and Oversight (OEO) where we provide Home Lending with innovative tools to better serve customers, guide employees through change and ensures successful adherence to core functions and regulatory requirements. OEO is the centralized utility responsible for managing business change, resolving escalated customer complaints, developing automated business solutions, executing program management, leading employee readiness, responding to employee feedback, ensuring proper fee treatments, processing vendor invoices and providing oversight and foundational support. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.  As a Process Improvement Associate II- AI Automation Support in AI Operations and...

Job Description The Consumer and Community Banking division at Chase provides a wide range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. Within this division, the Analytics and Business Strategy Execution team leverages data to create competitive advantages and generate critical analytical insights to support strategic initiatives for Collections and Recovery Operations. As a Quantitative Analytics Associate Senior in the Analytics and Business Strategy Execution team, you will play a key role supporting data-driven decisions with direct impact to the financial bottom line collaborating with partners and stakeholders to drive operational excellence. You will leverage data governance, predictive analytics, strategy development, data science and machine learning disciplines to understand and predict customer and industry behavior, set quantifiable goals,...