80 customer service jobs found

The Business Analysis & Reporting Specialist is responsible for supporting Global Security Investigations.  As a Business Analysis & Reporting Specialist within our team, you will be tasked with reviewing account activity, analyzing and identifying pertinent information, and documenting it thoroughly in a MS Windows application database for further investigation. This role requires strict adherence to banking regulations, policies, and procedures, as well as tight timelines. You will also handle a high volume of incoming telephone calls from account holders, law enforcement, and internal business lines regarding the reporting of suspicious or fraudulent activity. Additionally, you will be responsible for isolating suspicious transactions by date, time, and location, and then retrieving the identified surveillance footage. Job Responsibilities Review account activity, analyzing and identifying information and thoroughly documenting in a MS Windows application...

Are you energized by a fast-paced environment and passionate about helping customers achieve their homeownership dreams? Join our Proactive Outreach team, where you’ll connect potential customers with our expert Home Lending Advisors and play a key role in driving business growth.   As a Proactive Outreach Agent in our Proactive Outreach team, you’ll be at the forefront of our lead generation effort, calling customers from various sources, confirming interest for mortgage products, and seamlessly transferring qualified leads to our Home Lending Advisors. You’ll thrive in a dynamic, customer-centric team that values collaboration, adaptability, and a commitment to excellence.   Why You’ll Love This Role: Be part of a high-energy team that makes a real impact for customers and the business. Develop your skills across sales, customer service, and mortgage operations. Work closely with multiple departments and build strong professional relationships....

Job description: You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book luxury travel with ease. Join Chase Travel and help us build the future of travel while taking your career to new heights! As a Travel Advisor, you will support both internal and external customers with questions related to travel reservations and more complex situations. Demonstrating problem-solving skills and functioning as a service specialist, you will take the necessary steps to recognize, research, and resolve issues through diagnosis and discussion of a particular problem, with a focus on delivering service excellence. You will proactively work with external providers to negotiate an appropriate resolution and minimize costs in a timely manner, while ensuring a seamless customer experience.   Job responsibilities: Respond to customer inquiries related to travel arrangements and resolve issues by...

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Virtual Banker III within Consumer Banking, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. You will act as the main point of contact for a select group of Chase’s clients, managing a diverse portfolio of client banking relationships. You will engage clients via both inbound and outbound communication through phone and video, providing strong customer service. Your responsibilities include offering advice and sharing products and services to help them meet their financial needs, connecting them to our team of experts to assist with specialized financial needs,...

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.  As a Virtual Banker II within Consumer Banking, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. You will engage clients via both inbound and outbound communication through phone and video, providing strong customer service. Your responsibilities include offering advice and sharing products and services to help them meet their financial needs, connecting them to our team of experts to assist with specialized financial needs, all while making them feel appreciated and embodying our commitment to being the bank for all.  Job Responsibilities  Foster a welcoming atmosphere by...

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.  As a Virtual Banker II within Consumer Banking, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. You will engage clients via both inbound and outbound communication through phone and video, providing strong customer service. Your responsibilities include offering advice and sharing products and services to help them meet their financial needs, connecting them to our team of experts to assist with specialized financial needs, all while making them feel appreciated and embodying our commitment to being the bank for all.  Job Responsibilities  Foster a welcoming atmosphere by...

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success   As a Specialist II in Collections at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and...

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.  As a Virtual Banker II within Consumer Banking, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. You will engage clients via both inbound and outbound communication through phone and video, providing strong customer service. Your responsibilities include offering advice and sharing products and services to help them meet their financial needs, connecting them to our team of experts to assist with specialized financial needs, all while making them feel appreciated and embodying our commitment to being the bank for all.  Job Responsibilities  Foster a welcoming atmosphere by...

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood through our commitment to hospitality. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As Virtual Banker I within Consumer Banking, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. You will engage clients over the phone through inbound calls, providing strong customer service. Your responsibilities include offering advice and sharing products and services to help them meet their financial needs, all while making them feel appreciated and embodying our commitment to being the bank for all. Job Responsibilities  Foster a welcoming atmosphere by delivering attentive and friendly service,...

  At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.   As a Specialist II in Collections at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks...

As part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money and assets. We tackle complex challenges at every stage of the payment lifecycle and our industry-leading solutions facilitate seamless transactions across borders, industries and platforms.  Operating in over 160 countries and handling more than 120 currencies, we are the largest processor of USD payments, with a daily transaction volume of $10 trillion.   As a Sr. Associate Applied AI/ML Scientist within our Payment Solutions team, you will be instrumental in utilizing artificial intelligence and machine learning technologies to augment our payment solutions and stimulate business expansion. Your role will involve researching, experimenting, developing, and transitioning high-quality machine learning models, services, and platforms into production to streamline payment...

As a member of the J.P. Morgan internal sales team, you will work with closely with a senior territory based sales partner to develop a holistic strategy to cover a territory of financial advisors. You will service existing clients while also identifying new business opportunities. As an ICA you will spend the majority of your time on the phone speaking with advisors, cultivating relationships, building partnerships, and sharing ideas that benefit the advisors and their clients. We provide extensive coaching to help our people achieve their goals and continue their professional development.   JPMorgan Chase & Co . is a leading global financial services firm with assets of more than $2.7 trillion, over 240,000 employees and operations in over 60 countries. It operates across four business segments including Asset & Wealth Management, Corporate and Investment Banking, Commercial Banking and Consumer and Community Banking . J.P. Morgan Asset & Wealth...

Join our dynamic team where you play a crucial role in supporting sales, coordinating projects, and analyzing data to deliver impactful solutions.  As a Cross Currency Solutions Product Solutions Associate , you are responsible for supporting the sales cycle and contributing to the discovery of potential solutions to clients’ needs in collaboration with our Sales, Product Development, and Technical Client teams. You will help accelerate growth by partnering with payments sales managers, corporate banking partners, payments product teams, and FX partners. You will support prospecting new clients that do not currently use cross-currency solutions and identify business development opportunities within the existing payments portfolio. Collaborate closely with cross-functional teams to make a meaningful impact and drive success in an iconic organization. Foreign exchange (FX) and global payments are critical to enabling international growth for our payments...

Chase Media Solutions harnesses the power of Chase to help brands connect more meaningfully with 80 million Chase customers. Our transaction-based marketing platform leverages first-party data to expertly match businesses with audiences, inspiring valuable relationships that last through the Chase Offers program. As part of Offers & Shopping and Connected Commerce, we drive incremental growth for merchants while helping Chase customers level up how they shop and get more from the brands they love.     As a Vice President, Client Success Team Lead within Chase Media Solutions, you will report to the Head of Client Success and lead a team focused on maximizing revenue growth and retention through an engaging, consultative client experience for brands and agencies by delivering value through our Chase Offers platform. If you have experience building and leading high performance account management teams, excellent organization and communication skills, and are passionate...

Play a key role in ensuring system reliability at one of the world’s most iconic and largest financial institutions.   As a Site Reliability Engineer II at JPMorgan Chase within the within the Corporate and Investment Bank, Payments Technology Team , you will use technology to solve business problems and leverage software engineering best practices as we strive towards excellence. This role often works independently to execute small to medium projects, but you’ll also have the opportunity to collaborate with cross functional teams to continually improve your level of knowledge about JPMorgan Chase’s business and relevant technologies. Job Responsibilities Deliver end-to-end application and/or infrastructure service delivery to enable reliable business operations across the firm. Partner with cross-functional teams to define and maintain SLOs/SLIs and error budgets for key production services, proactively resolving issues before customer impact. Uses...

Position Overview Do you enjoy using your detective skills to research complex situations? Join our team to ensure our clients receive the best fraud protection and remediation services in the industry.  As a Fraud Manager II within Core Cash Fraud Operations at JPMorganChase, you will lead a team of Fraud Analysts responsible for investigating fraud activity, mitigating financial losses, securing client accounts, and ensuring timely remediation of fraud events. You will oversee daily operations while balancing the delivery of exceptional client service, operational excellence, and strong risk management practices. In this role, you will be accountable for managing analyst performance, achieving operational service levels, maintaining quality standards, and ensuring compliance with firm policies and regulatory requirements. You will serve as a key leader within Core Cash Fraud Operations by developing talent, driving process improvements, identifying emerging fraud trends, and...

Help large corporate clients modernize how they move, manage, and optimize cash. In this role, you’ll build commercial instincts and product knowledge while partnering with experienced sales managers and cross-functional teams. You’ll gain exposure to complex client needs and learn how solutions come together end-to-end, from discovery through implementation. You’ll grow a strong internal network and play a meaningful role in improving client outcomes. If you enjoy connecting dots across teams and turning ideas into action, you’ll thrive here.   As a Payments Sales Associate within Consumer, Retail, and Business Services, you support Payments Sales Managers (PSM's) with sales efforts and day-to-day relationship management for large corporate clients. You help identify client needs, coordinate internal stakeholders, and contribute to developing solutions that improve client outcomes. You support deal execution activities such as pricing support, proposal coordination,...

Chase Auto is a leading provider of auto financing to dealers, consumers, and manufacturers, with a portfolio of more than ＄ 80 billion in assets and relationships across 75% of U.S. franchised automotive dealers. The Commercial Solutions group delivers a full suite of commercial banking solutions for auto dealers, including Treasury Services, floorplan, real estate and acquisition financing, liquidity management, and other banking solutions. In this role, you’ll shape the analytics strategy that helps us deepen dealer relationships, improve sales effectiveness, and identify new commercial growth opportunities. You’ll partner with senior leaders across Product, Technology, Sales, Finance, Risk, and Data to deliver scalable capabilities and actionable insights. If you enjoy building high-performing teams and translating complex data into clear business decisions, this is a high-impact leadership opportunity. As the Head of Commercial Solutions Analytics in Chase Auto Commercial...

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service.  Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions – helping clients achieve their financial goals. Job Responsibilities  Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet...

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.  As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service.  Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions – helping clients achieve their financial goals.  Job Responsibilities  Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check...

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service.  Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions – helping clients achieve their financial goals. Job Responsibilities  Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet...

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.  As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service.  Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions – helping clients achieve their financial goals.  Job Responsibilities  Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet...

The J.P. Morgan Commercial & Investment Bank is experiencing a transformation in its content supply chain operations to enable faster development and delivery of marketing campaigns to its global customers and prospects.  As a Marketing Operations Transformation Executive Director on the Corporate Investment Bank team, you will define, implement and operate the end-to-end marketing content supply chain. You will be responsible for spanning multiple applications, including Adobe Workfront, Adobe Experience Manager (AEM) Assets and other Adobe AI-enabled tools. You will own a multi-quarter strategic portfolio spanning platform integration, Digital Asset Management (DAM) operations and modernization, expansion of the Adobe application ecosystem, and ensuring content delivery to multiple channels. You will manage a team of Marketing Operations professionals and work closely with Martech, Technology, Product Experience, and the Integrated Marketing Centers of Excellence...

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service.  Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions – helping clients achieve their financial goals. Job Responsibilities  Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet...