11 customer service jobs found

We’re looking for a versatile Computational Linguist to join our team focused on evaluating and supporting Generative and Agentic AI systems. This role combines linguistic expertise, data analysis, and hands-on experimentation with large language models.   This role is ideal for someone who can move between qualitative language analysis and quantitative evaluation. You’ll work cross-functionally with Machine Learning Engineers, Analytics team and annotators to design innovative, rigorous, and scalable evaluation processes for LLM-powered workflows.    Core Responsibilities  •    Serve as a subject matter expert, engaging with various stakeholders throughout the product lifecycle, and maintain a strong understanding of the Chase Digital Assistant’s model from both customer and technical perspectives.  •    Manage, monitor, and evaluate and version the Chase Digital Assistant’s intent and entity taxonomy and the model training; Enforce taxonomy versioning practices to...

Join the Consumer and Community Banking, Chase Branded Cards CFO Team and help increase profitability and efficiencies for the Sapphire portfolio! As an Associate in the Chase Branded Cards CFO team, you will be responsible for partnering across the firm to provide financial and strategic analysis, oversight, budgeting, forecasting and other wide range of activities including financial control, analysis of financial / business metrics, periodic management reporting, and advising the line of business CFOs and business partners on how to increase profitability and efficiencies. You will partner closely with key finance teams and business partners to deliver against strategic and financial objectives. You will gain exposure to the credit cards and payments industry including business strategy, competitive landscape, product offerings and rewards structures, economics, P&L drivers while gaining exposure to Chase’s overall consumer strategies.   If you are a leader who has the...

You can help shape how data and AI drive decisions across our Credit Card business. You will work on high-impact problems end-to-end—translating business questions into analytical approaches, building models and solutions, and communicating insights that influence strategy and outcomes. Join a collaborative team where your work can directly improve customer and business experiences through responsible, scalable analytics. As a Data Science Vice President at JPMorganChase within the Card Data & Analytics team, you will develop analytics and AI/ML solutions that support strategic initiatives and measurable business impact. You will partner across the Card organization to define problems, scope solutions, and deliver high-quality analytical products. You will combine consulting, data science, and programming to drive data science and analytics strategies and deliver actionable insights. Job responsibilities Leverage experience and analytical skills to uncover novel use...

Job Description The Consumer and Community Banking division at Chase provides a wide range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. Within this division, the Analytics and Business Strategy Execution team leverages data to create competitive advantages and generate critical analytical insights to support strategic initiatives for Collections and Recovery Operations. As a Quantitative Analytics Associate Senior in the Analytics and Business Strategy Execution team, you will play a key role supporting data-driven decisions with direct impact to the financial bottom line collaborating with partners and stakeholders to drive operational excellence. You will leverage data governance, predictive analytics, strategy development, data science and machine learning disciplines to understand and predict customer and industry behavior, set quantifiable goals,...

Join a center-led Customer Experience (CX ) transformation team shaping omni-channel experiences by identifying friction, aligning partners, and scaling what works. Bring an interest in communications, analytics and Artificial Intelligence (AL) -enabled ways of working to help accelerate  smarter, more seamless customer journeys.   As a Digital Operations Collaboration Associate within the CX transformation team, you will support driving omni-channel initiatives that integrate digital solutions with Consumer & Community Banking (CCB) Operations. You will play a key role in enhancing customer experiences, improving operational efficiencies, and supporting the development of industry-leading customer journeys. Also you will be collaborating with cross-functional teams, tracking key success metrics, and internal communications across the organization.  Job responsibilities  Assist in developing and executing strategies to integrate digital solutions with CCB Operations,...

Join a dynamic team where your marketing expertise and passion for travel will shape how we connect with new customers at scale. You'll have the opportunity to lead high-impact campaigns, build meaningful partnerships, and grow your career within one of the most recognized financial services brands in the world. As a Co-brand Card Acquisition Senior Associate on the United Card team, you will own strategy and execution across multiple marketing channels to drive new customer acquisition. You will partner closely with internal teams and external stakeholders to develop and launch high-quality campaigns, ensuring strong operational rigor and on-time delivery. Job responsibilities Manage multiple marketing channels to drive acquisition growth, ensuring campaigns are optimized for performance and aligned to business objectives Lead end-to-end development of technical requirements, creative briefs, and campaign prioritization in collaboration with internal and external...

As a Strategic Analytics Associate in Customer Exposure Management Credit Risk Strategy team, you will be part of the core policies that keep our customers engaged while managing the risk of customer’s total exposure. You will be responsible for leading the efforts to provide effective challenge and recommendations to the customer exposure policies, supporting the balance between satisfying customer total exposure needs and responsible lending. You will also be responsible for the risk management of the waterfall income policies, where decisions are made of the best source of income to be leveraged to assess affordability and risk across portfolio proactive policies. You will meet regularly with partners across Risk Management (as both customer exposure and waterfall income are upstream policies for many proactive policies across acquisitions and portfolio), Finance, Lending, Product and Business units.      Job Responsibilities Lead analytics to drive risk policies...

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service.  Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions – helping clients achieve their financial goals. Job Responsibilities  Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet...

The Chase Open Banking team is committed to empowering customers to share their financial data securely, safely, and transparently within the open banking ecosystem. We enable customers to access their financial data and have full control and visibility in sharing it securely with the apps and companies they choose. Join our dynamic team and make a meaningful impact in shaping the direction of a new revenue-generating business within JPMorgan Chase (JPMC). As Associate, Business Execution and Strategy in the Open Banking team, you will contribute to innovative business strategies to drive growth and shape new product development. You will shape the future of Chase Open Banking, driving value for customers, removing barriers to success, and exceeding expectations. Job responsibilities Support the development and implementation of strategic initiatives for the Open Banking team Contribute to definition and execution of business strategy, including go-to-market plans and...

  Job Summary  You’ll join the Card Data & Analytics team, a strategic partner to the Card organization using data and analytics to accelerate growth, improve campaign performance, and deliver actionable insights. In this role, you’ll work closely with stakeholders to enable informed, data-driven decisions and continuous improvement across the Chase Card portfolio.   As a Quantitative Analytics Senior Associate at JPMorganChase within the Card  Data & Analytics organization, you will leverage your analytical expertise to guide strategic decisions through executive dashboards, ongoing reporting, and deep-dive analyses that address emerging business challenges. You will assess portfolio performance to uncover optimization opportunities and translate customer behavioral data—including spend, payment, and engagement patterns—into insights that shape marketing strategies and enhance card profitability through targeted campaigns and product innovations....

Join a center-led Customer Experience (CX ) transformation team shaping omni-channel experiences by identifying friction, aligning partners, and scaling what works. Bring an interest in communications and analytics to help accelerate smarter, more seamless customer journeys. As a Digital Operations Collaboration Associate in the CX transformation team, you will support driving omni-channel initiatives that integrate digital solutions with Consumer & Community Banking (CCB) Operations. You will play a key role in enhancing customer experiences, improving operational efficiencies, and supporting the development of industry-leading customer journeys. Also you will be collaborating with cross-functional teams, tracking key success metrics, and internal communications across the organization.  Job responsibilities  Assist in developing and executing strategies to integrate digital solutions with CCB Operations, focusing on reducing friction and enhancing customer journeys...