3 retail customer experience coordinator jobs found

Join a center-led Customer Experience (CX ) transformation team shaping omni-channel experiences by identifying friction, aligning partners, and scaling what works. Bring an interest in communications, analytics and Artificial Intelligence (AL) -enabled ways of working to help accelerate  smarter, more seamless customer journeys.   As a Digital Operations Collaboration Associate within the CX transformation team, you will support driving omni-channel initiatives that integrate digital solutions with Consumer & Community Banking (CCB) Operations. You will play a key role in enhancing customer experiences, improving operational efficiencies, and supporting the development of industry-leading customer journeys. Also you will be collaborating with cross-functional teams, tracking key success metrics, and internal communications across the organization.  Job responsibilities  Assist in developing and executing strategies to integrate digital solutions with CCB Operations,...

Job Description The Consumer and Community Banking division at Chase provides a wide range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. Within this division, the Analytics and Business Strategy Execution team leverages data to create competitive advantages and generate critical analytical insights to support strategic initiatives for Collections and Recovery Operations. As a Quantitative Analytics Associate Senior in the Analytics and Business Strategy Execution team, you will play a key role supporting data-driven decisions with direct impact to the financial bottom line collaborating with partners and stakeholders to drive operational excellence. You will leverage data governance, predictive analytics, strategy development, data science and machine learning disciplines to understand and predict customer and industry behavior, set quantifiable goals,...

You will be responsible for improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. You will work on multiple projects and new product builds, and be an active participant in planning sessions to analyze technical requirements and perform manual and automation testing. You  will play a key role performing user story scope and end-to-end validations. You will work on User Acceptance Testing in accordance with approved test plans and research unexpected results, on-going Agile project review and training to ensure positive customer experience and outcome.  Job Responsibilities: Create automation scrips, using Selenium, Cucumber framework Create automation scrips for mobile test automation using Appium Create test data for product to be tested Create test plans, create/execute test scripts, document defects, participate in defect...