39 associate director jobs found

Location: 127 Public Square, Cleveland Ohio Job Summary Reporting to the Head of Key Private Bank, the National Director of Service and Sales Support is responsible for leading the national Associate organization that enables client satisfaction, growth, and sales execution across Key Private Bank (KPB). This role oversees the delivery of a consistent, high-quality client experience by driving efficient, scalable support processes in partnership with KPB Field Teams and enterprise banking partners. The Director ensures the effective execution of fiduciary, banking, credit, planning, CRM, and sales-support activities while continuously identifying opportunities to improve processes, reduce friction, and enhance both the client and employee experience. A key focus of this role is advancing operational excellence through technology enablement, standardization, and change leadership. This leader brings deep expertise in the KPB client experience and sales process and plays a...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary This role provides a strong entry point into commercial and syndicated lending, combining hands‑on deal servicing with exposure to trading, asset‑based lending, and KeyBank systems. The Service Officer supports both direct and purchased deals, including managing work through the KeyView Deluxe (KVD) queue across multiple product types. The team plays a critical role in delivering high‑quality client service while partnering with agent banks, managing risk, and supporting funding and trading activities. The Service Officer is responsible for ensuring accurate servicing while maintaining compliance with bank policies, regulatory requirements, and internal controls in a fast‑paced, collaborative environment. Essential Functions Servicing responsibility for assigned syndicated “bought” portfolio (least complex deals), KeyBank direct deals (least complicated), trading portfolio (as applicable) Responsible for...

Location: 4461 Mayfield Road - South Euclid, Ohio 44121 Job Summary Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. Personal Bankers engage clients in deeper conversations to uncover needs and provide guidance and solutions to assist in client's financial wellness both in person and through proactive calling efforts. As part of the branch team, the Personal Banker will work toward attracting new clients to Key and work with existing clients to develop and expand relationships based on their unique financial goals, leading to client confidence in their finances. The Personal Banker is a client first, sales-driven, self-motivated, and competitive individual. Strong and effective teamwork, paired with communication polish and confidence, are critical for this role. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our...

Location: 127 Public Square, Cleveland Ohio *** Vice President, Portfolio Management (Commercial) team is growing! *** Position will be hybrid 3+ if selected individual is within 30 miles of a Key Office (non-branch); Otherwise, position may be remote. Job Summary The VP, Portfolio Management is an individual contributor responsible for performing financial analysis and preparing underwriting documents to support multimillion-dollar corporate credit requests that grow funded assets and Key's client base, while maintaining asset quality within a moderate risk profile. These requests include obtaining initial approval for new, occasionally complex, credit exposure (e.g., revolving credit facilities, term loans, leases, foreign exchange products, derivatives products, and other ancillary products) and amendments to existing exposure. Additionally, the VP, Portfolio Management is responsible for ongoing credit monitoring and risk rating for a portfolio of corporate clients...

Location: 127 Public Square, Cleveland Ohio Job Brief This position will be responsible for helping to drive the financial performance and strategic market expansion of the Commercial Bank. Strong partnering skills and effective communication are integral competencies of this position as an individual in this role will be working closely with senior leadership in both the Line of Business and Finance.  This role will also require strong analytical skills, an enterprise mindset and robust knowledge of financial and profitability concepts.  Essential Job Functions  Financial and strategic partner working closely with the Regional Sales Executives in the Commercial Bank: Provides monthly/quarterly reporting analyzing financial results and performance to targets and progress to strategic initiatives Owns the short and long term forecasting process Develops or enhances existing driver based forecast models for the Commercial Bank loan portfolio and associated fees...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The Data & Business Intelligence Senior Associate enables informed business decisions by translating data into meaningful insights that drive operational efficiency, risk management, and growth within the Wealth organization at KeyBank. This role partners closely with business leaders, analytics teams, and technology partners to identify opportunities, address performance gaps, and support enterprise priorities through high‑quality data, analysis, and reporting. The Senior Associate ensures data reliability and consistency by supporting enterprise data quality standards and contributes to the evolution of analytics and AI capabilities that improve how the organization uses information. Through clear communication, impactful storytelling, and effective coordination of work within the team, this role helps deliver trusted, actionable insights while providing guidance and mentorship to junior team members....

Location: 404 East Waterloo Road - Akron, Ohio 44319 Job Summary Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. Personal Bankers engage clients in deeper conversations to uncover needs and provide guidance and solutions to assist in client's financial wellness both in person and through proactive calling efforts. As part of the branch team, the Personal Banker will work toward attracting new clients to Key and work with existing clients to develop and expand relationships based on their unique financial goals, leading to client confidence in their finances. The Personal Banker is a client first, sales-driven, self-motivated, and competitive individual. Strong and effective teamwork, paired with communication polish and confidence, are critical for this role. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients...

Location: 127 Public Square, Cleveland Ohio Market & Treasury Risk Management (MTRM) team, under the guidance of the Chief Market & Treasury Risk Officer, within the Risk Management organization is responsible for the second line of defense independent risk management for the market risk (banking book and trading book), liquidity risk and capital. MTRM oversees interest rate risk (IRR), liquidity risk, investment portfolio, derivatives hedging portfolio, and capital management activities. The team performs a broad range of analysis and provides independent perspective for business activities and strategies.  The individual in this role will report to the Sr. Director – Head of Capital and Liquidity Risk Oversight. The incumbent is responsible for providing leadership, governance, and independent oversight of the firm’s capital adequacy, capital planning, stress testing, risk weighted assets (RWA) and capital risk management activities. This role ensures compliance...

Location: 4910 Tiedeman Road, Brooklyn Ohio About the Job Reporting to the Director of Cybersecurity Risk Oversight, the Sr. Cybersecurity Risk Oversight Professional is a 2nd Line of Defense risk management position that provides independent oversight and Risk Management subject matter expertise to 1st Line of Defense Business units and their corresponding Business Risk and Control Analysts.   This position is responsible for Operational Risk oversight of the Key Technology and Operations Services line of business, as well as technology and information security risk oversight for areas of the enterprise that manage technology. As part of this oversight role, experience with cybersecurity domains, operations, architecture, governance, information security, and the ability to leverage that experience to identify material risks, provide credible challenge and assist in developing effective mitigation strategies. Essential Functions Evaluate risk and control...

Location: 1180 W River Road - Elyria, Ohio 44035 Job Summary Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. FWA's split their time between client servicing and transaction support (70% of time), and engaging clients in deeper conversation to uncover needs and provide guidance and solutions to assist in client's financial wellness, both in person and through proactive calling efforts (30% of time). As part of the branch team in a hybrid platform role, the FWA works closely with branch leadership and teammates to prioritize high-impact activities, ensuring their time is used strategically to support branch performance. Success in this role depends on effective branch choreography—clear coordination among team members to ensure time is spent in alignment with business priorities and client needs. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey....

Location: 127 Public Square, Cleveland Ohio Job Summary KeyBank is seeking a highly analytical and results‑driven Senior Associate to join our Commercial Analytics team. This role partners closely with Commercial Banking leadership to deliver actionable ‘executive‑ready’ insights that improve business performance and strengthen a data‑driven culture.  Success in this role depends on strong business judgment, relationship building, critical thinking, and the ability to communicate effectively with senior leaders. This position is well suited for a curious, resourceful professional who enjoys solving complex problems and driving measurable impact through analytics. Essential Functions Portfolio Insights : Own product‑level, driver‑based forecasting tools; monitor actual vs. expected and benchmark performance; proactively identify decision‑strategy gaps; partner cross‑functionally to enhance strategy; maintain awareness of product strategy, competitors, and industry...

Location: 24600 Chagrin Boulevard - Beachwood, Ohio 44122 Job Summary Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. Personal Bankers engage clients in deeper conversations to uncover needs and provide guidance and solutions to assist in client's financial wellness both in person and through proactive calling efforts. As part of the branch team, the Personal Banker will work toward attracting new clients to Key and work with existing clients to develop and expand relationships based on their unique financial goals, leading to client confidence in their finances. The Personal Banker is a client first, sales-driven, self-motivated, and competitive individual. Strong and effective teamwork, paired with communication polish and confidence, are critical for this role. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our...

Location: 6811 Airport Highway - Holland, Ohio 43528 Job Summary Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. Personal Bankers engage clients in deeper conversations to uncover needs and provide guidance and solutions to assist in client's financial wellness both in person and through proactive calling efforts. As part of the branch team, the Personal Banker will work toward attracting new clients to Key and work with existing clients to develop and expand relationships based on their unique financial goals, leading to client confidence in their finances. The Personal Banker is a client first, sales-driven, self-motivated, and competitive individual. Strong and effective teamwork, paired with communication polish and confidence, are critical for this role. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients...

Location: 9500 Euclid Avenue - Cleveland, Ohio 44106 Job Summary Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. FWA's split their time between client servicing and transaction support (70% of time), and engaging clients in deeper conversation to uncover needs and provide guidance and solutions to assist in client's financial wellness, both in person and through proactive calling efforts (30% of time). As part of the branch team in a hybrid platform role, the FWA works closely with branch leadership and teammates to prioritize high-impact activities, ensuring their time is used strategically to support branch performance. Success in this role depends on effective branch choreography—clear coordination among team members to ensure time is spent in alignment with business priorities and client needs. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial...

Location: 4910 Tiedeman Road, Brooklyn Ohio About the Job Reporting to the Director of Finance Operational Risk Management Oversight, this 2nd Line of Defense role will be responsible for performing appropriate oversight of the applicable lines of business to drive assurance that Key remains compliant with all applicable laws, regulations, and within operational risk appetite. The role will be required to provide advice, consultation services and if needed, training to assigned lines of business (LOBs) on operational risk program management topics, including all activities associated with LOBs risks, controls, testing, remediation, loss analysis, key risk indicators, reporting, policy and procedure development. The senior officer will be required to perform oversight activities and will assume responsibility for discouraging actions that may expose KeyCorp and its affiliates to losses, regulatory or reputation risks, or to risk levels that exceed desired risk appetite...

Location: 2950 Miamisburg Centerville Road - Dayton, Ohio 45459 * This is a Hire Ahead position for Southwest OH branches - this role will require flexibility to work in all area branches* Job Summary Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. Personal Bankers engage clients in deeper conversations to uncover needs and provide guidance and solutions to assist in client's financial wellness both in person and through proactive calling efforts. As part of the branch team, the Personal Banker will work toward attracting new clients to Key and work with existing clients to develop and expand relationships based on their unique financial goals, leading to client confidence in their finances. The Personal Banker is a client first, sales-driven, self-motivated, and competitive individual. Strong and effective teamwork, paired with communication polish and confidence, are critical for this role. At KeyBank, we...

Location: 5000 Dixie Highway - Fairfield, Ohio 45014 * This is a Hire Ahead position for Southwest OH branches - this role will require flexibility to work in all area branches* Job Summary Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. Personal Bankers engage clients in deeper conversations to uncover needs and provide guidance and solutions to assist in client's financial wellness both in person and through proactive calling efforts. As part of the branch team, the Personal Banker will work toward attracting new clients to Key and work with existing clients to develop and expand relationships based on their unique financial goals, leading to client confidence in their finances. The Personal Banker is a client first, sales-driven, self-motivated, and competitive individual. Strong and effective teamwork, paired with communication polish and confidence, are critical for this role. At KeyBank, we believe it's our...

Location: 127 Public Square, Cleveland Ohio   Location: Required: reside in the Eastern or Central time zone; work Eastern hours Preferred Locations: Cleveland, OH & Buffalo, NY Expected to work on-site 3 days per week Open to fully remote when not located in Cleveland, OH or Buffalo, NY JOB SUMMARY (Job Brief) Under direct supervision, the Business Analytics Associate is primarily responsible for supporting the formulation of hypotheses, translation of data, design/measurement of experiments and generation of insights to inform business decisions by using various data mining techniques. The Business Analytics Associate uses data to perform basic diagnostic analyses and assists the team's diagnostic projects to provide answers to questions such as "Why did it happen?" and "What action can I take?". Through the use of reporting and execution of ad hoc requests by pulling data and creating basic analysis and the inspection and control of...

Location: 26380 Great Northern Shopping - North Olmsted, Ohio 44070 Job Summary Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. Personal Bankers engage clients in deeper conversations to uncover needs and provide guidance and solutions to assist in client's financial wellness both in person and through proactive calling efforts. As part of the branch team, the Personal Banker will work toward attracting new clients to Key and work with existing clients to develop and expand relationships based on their unique financial goals, leading to client confidence in their finances. The Personal Banker is a client first, sales-driven, self-motivated, and competitive individual. Strong and effective teamwork, paired with communication polish and confidence, are critical for this role. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in...

Location: 4910 Tiedeman Road, Brooklyn Ohio Our Cyber Threat Management team rolls up into Key’s broader Cyber Defense function within Corporate Information Security.  Cyber Defense’s mission is simple: We aim to Deter, Detect, Deny, and Disrupt adversaries through proactive threat-centric defense. The Senior Insider Threat and Threat Hunting Analyst is a key member of the Cyber Threat Management (CTM) team. This role has responsibilities across both Insider Threat and Threat Hunting functions, with a primary focus on Insider Threat and a secondary focus on Threat Hunting. In this role, you will perform hands‑on technical analysis related to insider threat investigations and proactive threat hunting activities. You will also play a critical role in maturing both programs by assessing current capabilities, identifying potential enhancements, and recommending improvements to processes, tools, and detection strategies. This position blends deep technical execution with...

Location: 4900 Tiedeman Road, Brooklyn Ohio Job Summary The Client Service Associate (CSA) works in a centralized task queue environment supporting the Key Private Bank (KPB) regional sales teams by ensuring full completion of client transactions, assisting with identification and coordination and product delivery. The Associate consistently meets the needs of our high-net-worth clients by providing efficient service and problem resolution throughout each step of the KPB service and client experience process. Supports the KPB team to grow, expand and retain client relationships as well as provide a differentiated client experience, leading to higher client satisfaction and Net Promoter Scores. **Please note this position will require Mountain Time work hours** Essential Functions Support the Key Private Bank team in the delivery of the sales and client experience process by completing tasks in a centralized work queue, in a timely manner, shared across multiple...

Location: 4900 Tiedeman Road, Brooklyn Ohio Job Summary The Senior Client Service Associate (Sr. CSA) has responsibility for supporting Lead Institutional Advisors Regional Consultants and Consultants while managing an assigned book of institutional relationships. Provides high‑level client service and administrative support, maintains deep knowledge of institutional products and services, and partners across teams to resolve client issues. Experienced in ERISA, compliance, reporting, trust and custody, investment management, and nonprofit services, with a strong focus on client satisfaction, relationship retention, and process improvement. ESSENTIAL JOB FUNCTIONS Partner closely with a Lead Institutional Advisor/Regional Consultant/Consultant to service and oversee an assigned portfolio of institutional accounts, ensuring timely and accurate execution of client‑directed trades, transactions, and required financial reporting. Demonstrate strong working knowledge of...

Location: 36019 Detroit Road - Avon, Ohio 44011 Job Summary Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. FWA's split their time between client servicing and transaction support (70% of time), and engaging clients in deeper conversation to uncover needs and provide guidance and solutions to assist in client's financial wellness, both in person and through proactive calling efforts (30% of time). As part of the branch team in a hybrid platform role, the FWA works closely with branch leadership and teammates to prioritize high-impact activities, ensuring their time is used strategically to support branch performance. Success in this role depends on effective branch choreography—clear coordination among team members to ensure time is spent in alignment with business priorities and client needs. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey....

Location: 166 Crocker Park Boulevard, Westlake Ohio Job Summary The Client Relationship Associate (CRA) supports the KPB Relationship Manager and field team to manage their client book, grow, expand and retain client relationships. The CRA will be an active member of the relationship team accountable for efficient client onboarding, proactive outreach and providing top-tier service. The CRA identifies and anticipates client needs and supports KPB team members throughout the sales and client experience process. Essential Functions Prepare and participate in the development of sales presentations, annual wealth reviews, and other materials for client meetings. Support the field teams by scheduling internal and external meetings (Pre / Post Call team meetings and Client Meetings) and attends (when possible) and contributes to market huddles /pods. Owns follow up after client meetings on takeaways and next steps. Understand (or willingness to learn) the KPB sales...