8 customer success manager jobs found

Location: 4910 Tiedeman Road, Brooklyn Ohio Digital IV | Job Description Digital Product Manager IV – Student Loan Solutions Digital Product Management Student Loan Intro Our mission is to guide individuals through every stage of their student loan journey—making higher education more accessible and affordable from start to finish.  We are committed to helping students and families live their best lives, free from the stress of student debt. At KeyBank, we build and offer student lending tools that help people feel in control of their financial future, including: Student Loan consultative services – personalized 1:1 assistance designed to support clients throughout their entire student loan journey, from start to finish. Student Loan refinancing – helping borrowers break free from high-interest rates or reduce monthly payments. Private in school student loan partnerships – offering low rates, people-first service, and flexible payment options via our...

Location: 127 Public Square, Cleveland Ohio Job Summary Key’s Commercial Bank is seeking a Senior Product Manager, Merchant to lead the strategic planning, development, and management of merchant processing products and client service experiences. This role serves as a core steward of the merchant product portfolio, shaping business strategy, driving commercialization, and delivering profitable growth across small business and micro‑merchant segments. The Sr. Product Manager is accountable for defining and executing product strategy and financial plans, including performance forecasting, profitability outcomes, and portfolio goals. This role partners closely with internal stakeholders, strategic vendors, and external customers to deliver scalable, compliant, and differentiated merchant solutions. Essential Functions Develop deep expertise in Fiserv and third-party product platforms and configuration requirements Design, document, and execute scalable product...

Location: For Those Who Work At Home, Ohio Job Summary The Cross Sales Senior Client Service Specialist will deliver consultative, cross-solutioning expertise to bank's existing merchant client base. Responsibilities include ownership of the end-to-end sales process and technical proficiency for all merchant product offerings including; standalone terminals and the integration of advanced point-of-sale systems. The ability to drive revenue growth while creating value for all clients will be principal for the achievement of all team and line-of-business sales goals. Added accountability for escalated client requests or concerns to include conversations with the client, document detail in bank complaint tracking system and presenting root cause findings to leadership for improvement of overall experience with the customer. They will assist with client conversions and implementations, rate reviews requests, and provide overall support business as needed. Responsibilities...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The HL Enterprise Retail Sales Manager (ERSM) reports directly to the Home Lending Market Leader and is accountable for creating an engaging sales culture for employees to develop the skills and confidence required to grow the business by helping new and existing clients with home lending solutions. ERSMs prioritize and lead delivering Crazy Good Service to all clients. The ERSM primary responsibilities are to recruit external LO talent, lead a span of 3-8 loan officers (spans of control are defined by National Sales Executive and Home Lending Market Leader) and lead production representative of their local market, branch referred business and Key Private Bank (KPB) referrals and KPB mortgage trade areas. The ERSM leads a team of Mortgage Loan Originators (which include Mortgage Loan Officers (MLO) & Community Development Mortgage Loan Officers (CDLO)) effective at originating high quality home lending originations...

Location: 127 Public Square, Cleveland Ohio ABOUT KEYBANK REAL ESTATE CAPITAL KeyBank Real Estate Capital is one of the nation's premier commercial real estate finance platforms, offering a comprehensive suite of debt and equity solutions for multifamily and commercial properties. Our Commercial Mortgage Group (CMG) is a top-tier Fannie Mae DUS® and Freddie Mac Optigo® lender with a proven track record of originating, underwriting, and servicing Agency multifamily loans nationwide. Backed by KeyCorp's balance sheet strength and national reach, CMG delivers competitive execution, deep market expertise, and a commitment to excellence on every transaction. We are growing our Agency production significantly and seeking talented professionals who thrive in a high-volume, high-performance environment. JOB BRIEF (PURPOSE) The Agency Underwriter and Senior Underwriter is a high-impact individual contributor responsible for performing comprehensive due diligence and underwriting of...

Location: 127 Public Square, Cleveland Ohio Job Summary Enterprise Payments is the fastest growing business segment in KeyBank, encompassing a leading commercial card, merchant, FX, liquidity, and fintech product set across a wide array of industry verticals and client segments. Our solutions are the software and payments engine that allows businesses to tackle their unique challenges and better engage with their customers—from a mom and pop restaurant, all the way to a publicly traded company. When a business chooses to bank with Key, we can bring not only the bank to the client, but we can also offer innovation and consultative expertise with the help of our fintech products and partnerships to take our clients’ banking experience to the next level. The DACA (Deposit Account Control Agreement) Product Associate is responsible for assisting in DACA product planning, product management, and DACA risk. This role supports the execution of the overall business strategy,...

Location: 127 Public Square, Cleveland Ohio ABOUT KEYBANK REAL ESTATE CAPITAL KeyBank Real Estate Capital is one of the nation's leading commercial real estate finance platforms, offering a full range of debt and equity solutions across multiple property types. Our Commercial Mortgage Group (CMG) is a top-tier FHA lender with a proven track record of originating and servicing FHA-insured healthcare loans under HUD's Section 232 Program. We are committed to delivering exceptional client service while maintaining a disciplined, risk-conscious approach to every transaction. JOB BRIEF (PURPOSE) As an FHA Senior Underwriter – LEAN, you will lead the underwriting and execution of complex FHA-insured healthcare transactions under HUD's Section 232 Program, including 232/223(f) acquisitions and refinances, and 223(a)(7) refinances. Eligible property types include skilled nursing facilities, assisted living facilities, memory care communities, intermediate care facilities, and...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The Digital Product Owner role is focused on building optimal customer experiences by leveraging data and tying it back to a bigger strategic vision, enhancing processes, and improving the client experience. Digital Product Owners are responsible for contributing to and executing against the strategic plans for our products across Key's Lines of Business. They initiate and lead projects while collaborating closely with marketing, technology, and other internal partners to ensure effective deployment and execution. This role will support the implementation of digital capabilities for the money movement agile team. Essential Functions Partner and support work of product owners and other team members to build and deliver enhancements to Key Bank’s mobile and online capabilities. Collaborate with designers, software engineers, and others across the organization for alignment and transparency. Initiate and lead...