32 department lead jobs found

Location: 4900 Tiedeman Road, Brooklyn Ohio Hours: M - F, 8 - 5 Location : Hybrid, minimum 2 days/week at office located on Tiedeman Road. Job Summary The Pricing Operations Lead Specialist is responsible for supporting pricing activities for investments held by Key Private Bank clients on our accounting system, Global Plus.  Timely and accurate pricing ensures securities are valued correctly on customer statements, valued correctly for client fees and for investment review purposes. The specialist is responsible for monitoring the daily automated pricing interfaces and reviewing alternative investment valuation statements and updating pricing based on this analysis.  Additionally, the specialist assists with the monthly stale priced asset control process and may aid in projects to streamline and improve department processes. This position provides support to Department Manager, Section Manager, and Associates to ensure accurate and timely pricing of securities...

Location: 4900 Tiedeman Road, Brooklyn Ohio Training: Monday- Friday from 8:00am-5:00pm ET Hours After Training: Typical start time is 7am or 8am. Overtime is often offered for this role. Location: This role is a hybrid opportunity and will require 2 days of work in the office. Job Brief This position is responsible for performing moderate to complex searches for accounts in compliance with legal orders requiring immediate identification and capture of client funds.  The Lead Specialist prepares accurate and timely answers to courts, attorneys and agents, as specified by law and in compliance with court ordered instructions.  Contacts internal LOB partners and external agents/attorneys, with clarification or additional information, to identify accounts and associated requirements to minimize risk.  Understands requirements associated with the processing of Freeze and Seizure orders and take appropriate action for escalation.  Responsible for re-occurring...

Location: 4910 Tiedeman Road, Brooklyn Ohio Hours: Monday- Friday 8:00am-5:00pm; flexibility required based on business needs. Location: Hybrid opportunity requiring minimally 2 days in office per week. Job Description The Commercial Lead Operations Analyst, under leadership guidance, provides daily production support for commercial servicing applications and analyzes operational support processes. This role acts as a liaison among business units, technology teams, and external vendors to maintain system stability, data integrity, regulatory compliance, and efficient business operations. The analyst helps resolve critical operational and technology issues by assessing business impact, performing root cause analysis, evaluating cross-functional effects, and communicating solutions clearly to end users and key stakeholders. The role also supports operational improvement initiatives that deliver measurable benefits, such as increased revenue, reduced expenses, and...

Location: 4900 Tiedeman Road, Brooklyn Ohio Position Title: Lead Finance Analyst Department: Finance Enablement Reports To: Finance Director Location: 4900 Tiedeman Rd, Cleveland, OH (hybrid - 3 days/week) Job Brief The goal of Finance Enablement is to empower finance teams with the tools, data, processes, and strategic support needed to deliver best-in-class financial services across the organization. The Lead Finance Analyst within Enablement’s newly established Finance Data & Reporting Strategy team will play a critical role in helping the Finance Enablement team achieve this goal by helping to set and execute Finance’s data and reporting strategy. The Lead Finance Analyst will have the opportunity to contribute to high-impact projects and strategic initiatives that span the entire Finance organization, collaborating across teams to re-establish guiding principles for our financial dimensions (e.g., ledger accounts, cost centers, products), shaping the...

Location: For Those Who Work At Home, Ohio POSITION OVERVIEW Internal Audit is the third line of defense and is accountable to the KeyCorp Audit Committee, responsible for providing an independent and objective perspective on KeyCorp's processes and risks through assessment and testing of the adequacy and effectiveness of Key's risk management policies and practices, while also ensuring adherence to applicable laws and regulations. The Senior Lead Auditor within the Professional Practices Quality Assurance function will be responsible for executing the Quality Assurance and Improvement Plan (QAIP) testing for rated reviews, findings and other audit activities.  Additionally, this role may assist in delivering training/updates to Internal Audit on QAIP results and applicable findings to further educate the group on areas for improvement.  The Quality Assurance team members are responsible to enter, track, and complete remediation plan closure testing of QA findings and...

Location: 11501 Outlook Street, Overland Park Kansas Job Summary Under the direction of the Senior Vice President of Servicing and Business Development, this position is responsible for directing the management team responsible for the performance of the Institutional Servicing portfolio. This role ensures that all regulatory, investor guidelines, and internal policies and procedures are met while delivering the highest level of service to clients and rating agencies. Essential Functions Lead and supervise the management team responsible for off-balance commercial real estate portfolios through regular in-office engagement, fostering collaboration, mentoring, and alignment across departments to ensure consistent execution and team development Oversee the Portfolio Services Warehouse team and Conversions department Ensure compliance with regulatory, investor, and internal servicing guidelines Monitor work output and service levels to maintain high standards for...

Location: 11501 Outlook Street, Overland Park Kansas Job Summary This position will be responsible for helping drive the financial performance of the assigned Line of Business (LOB) or department within Finance. This role provides critical support for Key's strategic priority of deepening and growing relationships with our clients. Strong partnering skills and effective communication are integral competencies of this position as an individual in this role will be working closely with senior leadership in both the Line of Business and Finance. They must be comfortable working in a fast paced and dynamic environment with ability to provide solutions and analysis with limited direction at times. Essential Functions Develop or enhance existing driver based forecast models to predict financial performance under different scenarios and reduce limitations related to qualitative overlays. Owns the monthly forecast process with Line of Business partner and provides oversight...

Location: 4910 Tiedeman Road, Brooklyn Ohio About the Job Reporting to the Director of Finance Operational Risk Management Oversight, this 2nd Line of Defense role will be responsible for performing appropriate oversight of the applicable lines of business to drive assurance that Key remains compliant with all applicable laws, regulations, and within operational risk appetite. The role will be required to provide advice, consultation services and if needed, training to assigned lines of business (LOBs) on operational risk program management topics, including all activities associated with LOBs risks, controls, testing, remediation, loss analysis, key risk indicators, reporting, policy and procedure development. The senior officer will be required to perform oversight activities and will assume responsibility for discouraging actions that may expose KeyCorp and its affiliates to losses, regulatory or reputation risks, or to risk levels that exceed desired risk appetite...

Location: 4910 Tiedeman Road, Brooklyn Ohio Department: Contact Center Technology Experience: 8+ years Employment Type: Full-Time About the Role KeyBank is seeking a Technical Lead to design, build, and modernize IVR and Voice Bot platforms within the Contact Center Technology organization. This role provides technical ownership and architectural leadership for complex initiatives while remaining hands-on with design and development. The Technical Lead partners closely with product, platform, voice, and operations teams to deliver secure, scalable, and highly reliable self‑service voice solutions on Google Cloud Platform (GCP). This is a senior individual contributor role with delivery accountability, but no people management responsibility. Key Responsibilities Lead solution architecture and technical design for IVR and voice bot initiatives. Design and develop Node.js / TypeScript microservices aligned to cloud‑native and low‑latency voice...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary Provides advanced deployment and support of enterprise software solutions, digital intelligence (monitoring and observability), and cloud platforms. Leads efforts in continuous integration, testing, delivery, and configuration management. Collaborates across departments, mentors junior engineers, and influences adoption of modern DevOps practices. Essential Functions Participate in cross-functional design activities at the department level, ensuring code is built with long-term maintainability and scalability in mind. Translate CI/CD and release automation needs into scalable solutions that enable teams to modernize their development and deployment processes. Mentor junior engineers on automation, observability, and continuous delivery concepts; lead by example in implementing DevOps best practices. Contribute to Agile project lifecycle by working within iterative development cycles, user stories, and...

Location: 4910 Tiedeman Road, Brooklyn Ohio Location: This position is Mobile by Design (Hybrid) in Brooklyn, OH or Amherst, NY - working two days in office a week Training: 100% on-site for the first 6 weeks Hours: Monday-Friday 8:00am-5:00pm, Rotate 11:00am-7:30 pm shift 2x/month, 8:00-6:00pm on first and last day of month Position Summary The Lead Specialist, an integral part of a high-performing team, is responsible for commercial client support functions through telephone or written requests, the timely processing of commercial monetary transactions, and scheduled and non-scheduled loan maintenance.     Our team is dedicated to supporting the growth and servicing of the commercial portfolio, while providing stellar customer service to internal and external customers alike. Under moderate supervision, the Lead Specialist is primarily focused on execution of basic to moderate processing work following defined procedures with some expansion to complex...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The HL Enterprise Retail Sales Manager (ERSM) reports directly to the Home Lending Market Leader and is accountable for creating an engaging sales culture for employees to develop the skills and confidence required to grow the business by helping new and existing clients with home lending solutions. ERSMs prioritize and lead delivering Crazy Good Service to all clients. The ERSM primary responsibilities are to recruit external LO talent, lead a span of 3-8 loan officers (spans of control are defined by National Sales Executive and Home Lending Market Leader) and lead production representative of their local market, branch referred business and Key Private Bank (KPB) referrals and KPB mortgage trade areas. The ERSM leads a team of Mortgage Loan Originators (which include Mortgage Loan Officers (MLO) & Community Development Mortgage Loan Officers (CDLO)) effective at originating high quality home lending originations...

Location: 127 Public Square, Cleveland Ohio Within the Asset and Liability Management Group in the Corporate Treasury Department, the Lead Treasury ALM Analyst position will report to the Interest Rate Risk (IRR) Manager. The IRR team is responsible for the measurement, monitoring and management of interest rate risk, producing balance sheet forecasts, performing analysis to inform strategy and decisioning on balance sheet and Treasury actions and communication of key metrics and insights via regular reporting to the governing committees and the Board.  This position will be responsible for ALM modeling within the QRM Framework, a third-party provided software. Responsibilities center around the monthly production process as well supporting ad hoc analysis and capital stress testing. The analyst will be responsible for assessing model assumptions, sensitivity and stress testing, backtesting, and conforming to controls. Analytics include measurement and review of key...

Location: 127 Public Square, Cleveland Ohio The Executive Assistant II provides high-level administrative and operational support to Key Legal leadership and team members, helping manage competing priorities, coordinate critical workflows, and maintain efficient day-to-day department operations with professionalism, discretion, and sound judgment. Key Responsibilities Provide high-level administrative and operational support to KeyBank’s Legal Department, including proactive coordination of day-to-day priorities and follow-through on time-sensitive matters. Support attorneys, paralegals, and legal department leadership by managing schedules, preparing materials, and helping ensure work progresses efficiently across multiple matters and projects. Serve as a key point of coordination for internal and external communications, responding to inquiries with professionalism, discretion, and sound judgment. Coordinate calendars, schedule meetings, manage logistics, and...

Location: 127 Public Square, Cleveland Ohio Job Summary The Native American Financial Services Group (NAFS) provides a variety of financial solutions to the Native American Community.  Tailored solutions often call for multiple disciplines within the KeyBank and Key Banc Capital Markets teams to come together to bring the capacity of Key to the client in the most effective and efficient manner.  This position is responsible for managing all aspects of the NAFS portfolio of tribal clients, including underwriting loans and other credit products for complex tribal governments and their business enterprises working with legal counsel to review and structure loan documentation, ongoing credit monitoring and analysis, and covenant compliance.  The Portfolio Manager must understand all aspects of each client's governmental operations and multiple enterprise businesses, including gaming and casino businesses.  A strong understanding of fund accounting, GASB and GAAP financing...

Location: 4910 Tiedeman Road, Brooklyn Ohio Digital IV | Job Description Digital Product Manager IV – Student Loan Solutions Digital Product Management Student Loan Intro Our mission is to guide individuals through every stage of their student loan journey—making higher education more accessible and affordable from start to finish.  We are committed to helping students and families live their best lives, free from the stress of student debt. At KeyBank, we build and offer student lending tools that help people feel in control of their financial future, including: Student Loan consultative services – personalized 1:1 assistance designed to support clients throughout their entire student loan journey, from start to finish. Student Loan refinancing – helping borrowers break free from high-interest rates or reduce monthly payments. Private in school student loan partnerships – offering low rates, people-first service, and flexible payment options via our...

Location: 4900 Tiedeman Road, Brooklyn Ohio Qualified Candidate must be able to report to the Brooklyn, OH Offices 2 days per week - 4900 Tiedeman Road, Brooklyn, OH Hours: Monday- Friday from 8:00am-5:00pm ABOUT THE JOB (JOB BRIEF) Trust Distributions is responsible to act on the instructions of the Trust Administrator in Key PrivateBank and Wealth Management to effect and coordinate distributions over the life cycle of the trust.  The analyst has responsibility to read the governing trust and custody documents and evaluate the legitimacy and appropriateness of the distributions being requested from the trust.  The analyst is responsible to ensure that all required authorization documentation is in place to allow the distribution to take place, as well as ensuring that any tax, court accounting, probate administration and IRA compliance ramifications of the distribution are understood and properly addressed.  ESSENTIAL JOB FUNCTIONS Review and...

Location: 1000 South McCaslin Boulevard, Superior Colorado Job Summary The Associate Account Exec will support the Specialty Finance Lending (SFL) portfolio through pre- and post-closing loan administration, risk monitoring, account maintenance, and customer service. This role involves coordinating operational activities across internal departments and external stakeholders, ensuring accurate and timely execution of loan transactions, compliance reporting, portfolio management. The Associate will act as a secondary, and in some cases take a lead role, in managing a portfolio of loan facilities, and play a key role in maintaining the integrity and performance of SFL accounts and supporting the SFL Originations team in delivering high-quality client service. Essential Functions Assist in all loan documentation, closing, booking, and system setup (LoanIQ). Coordinate and approve advance/paydown requests and settlements of principal, interest, and fees. Assist Account...

Location: For Those Who Work At Home, New York Job Summary The Dealer Relationship Manager III is responsible for developing, managing, and expanding a large portfolio of wholesale commercial credit products for automotive dealers, serving as a trusted advisor and industry expert. This role leads in business development, credit structuring, and performs risk management efforts, while collaborating with internal partners to deliver tailored financial solutions, ensure compliance, and drive long-term client growth and profitability. Essential Functions Develop, expand and manage portfolios of wholesale commercial credit products to automotive dealers. Serves as trusted advisor to auto dealer clients and prospects functioning as the dealer finance industry expert. Possesses firm understanding of industry-specific commercial lending products, including floor plan, real estate and construction financing, working capital term loans, acquisition financing, and equipment...

Location: 127 Public Square, Cleveland Ohio Job Summary The Lead Treasury Analyst is part of the Corporate Treasury team which is focused on the strategic management of the bank's fixed income and derivatives portfolios. This role involves developing expertise in asset/liability management philosophies, communicating financial market conditions to senior leadership, and collaborating across departments to shape strategies that align with risk appetite and balance sheet objectives. The analyst will conduct advanced research, modeling, and analysis of market opportunities, while monitoring portfolio performance and its impact on risk and accounting outcomes. Essential Functions Strategically manage fixed income and derivatives portfolios. Build knowledge in asset/liability management philosophies. Communicate market conditions and strategic insights to senior management. Collaborate across teams to develop and implement portfolio strategies. Conduct in-depth research...

Location: 4900 Tiedeman Road, Brooklyn Ohio Job Summary The Associate provides trust administration support to enable assigned Trust Officer(s) to effectively manage accounts while maintaining an optimal level of client service. Essential Functions Performs day-to-day trust administration functions on assigned accounts accurately and by necessary deadlines (i.e., open accounts, close accounts, asset maintenance, process bills, cash receipts, etc.); interfaces with centralized support areas such as Fiduciary Control Group, Trust Risk Management, Trust Operations, Trust Tax, Revenue Administration and Trust Real Estate to ensure completion. Reads and understands Trust Agreements and related documents for administrative purposes. Ensures fees are set up correctly as directed by Trust Officer. Monitors accounts on a daily basis for overdrafts and un-invested cash and keeps Trust Officer informed. Uses cash forecasting to determine approximate amount needed in accounts...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The Digital Product Owner role is focused on building optimal customer experiences by leveraging data and tying it back to a bigger strategic vision, enhancing processes, and improving the client experience. Digital Product Owners are responsible for contributing to and executing against the strategic plans for our products across Key's Lines of Business. They initiate and lead projects while collaborating closely with marketing, technology, and other internal partners to ensure effective deployment and execution. This role will support the implementation of digital capabilities for the money movement agile team. Essential Functions Partner and support work of product owners and other team members to build and deliver enhancements to Key Bank’s mobile and online capabilities. Collaborate with designers, software engineers, and others across the organization for alignment and transparency. Initiate and lead...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary Under general administrative direction, the Compliance Analyst uses knowledge and skills obtained through training, experience, and/or specialized education to conduct onsite branch inspections and related compliance reviews.  This role requires regular travel and focuses primarily on evaluating supervisory systems, physical office settings, records and documentation, and conducting employee interviews to assess adherence to firm policies and procedures, as well as applicable federal and state regulations. The Compliance Analyst is responsible for thorough documentation of inspection activities and clear communication of results to business and compliance stakeholders. About Key Investment Services LLC KIS is a retail dual registered fully disclosed introducing broker/dealer and investment adviser that is non-banking affiliate of KeyBank National Association and a subsidiary of KeyCorp, a federally registered...

Location: 127 Public Square, Cleveland Ohio Job Summary The Lead Treasury Analyst is part of the Corporate Treasury team which is focused on the strategic management of the bank's fixed income and derivatives portfolios. This role involves developing expertise in asset/liability management philosophies, communicating financial market conditions to senior leadership, and collaborating across departments to shape strategies that align with risk appetite and balance sheet objectives. The analyst will conduct advanced research, modeling, and analysis of market opportunities, while monitoring portfolio performance and its impact on risk and accounting outcomes. Essential Functions Strategically manage fixed income and derivatives portfolios. Build knowledge in asset/liability management philosophies. Communicate market conditions and strategic insights to senior management. Collaborate across teams to develop and implement portfolio strategies. Conduct in-depth research...