33 engagement manager jobs found

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary This leader will be part of the Consumer Analytics & Advisory (CAA) team, primarily responsible for either leading a project team of analysts as an engagement manager or serving as high level individual contributor for a project that leverages a deep data-driven expertise to drive solutions. This role must establish priorities for the project team, assign and define the work to the right resources within the team, and understand the strengths and opportunities of the team to ensure the group meets and exceeds expectations. May be responsible for leading multiple projects simultaneously, including organizational initiatives. Responsibilities Lead a team of consultants and analysts for both development and execution of strategic initiatives across the Consumer Bank Provide solutions based on “connecting the dots” leveraging business insights to align, develop, and build holistic strategies and solutions that...

Location: 4910 Tiedeman Road, Brooklyn Ohio Position Location Policy General Location: Cleveland, OH market Hybrid Requirement (if within specific cities): If the selected candidate resides in Cleveland, OH they are expected to work on-site 2 days per week at the nearest KeyBank office (non-branch location). Remote Option: If the selected candidate lives outside of KeyBank’s geographic footprint, the position will be considered fully remote. Hours: 8-5pm EST Job Summary As an integral member of the Commercial Bank team, this role collaborates to acquire, expand, and retain business clients. The position serves as the first point of contact for customer service needs, inquiries, or problems, ensuring clients receive a full and effective client experience. Essential Functions Collaborate with partners to expand and retain business and commercial clients Maintain and manage cash management services, including project completion and tracking...

Location: 1301 Avenue of the Americas, New York New York Job Summary: The Communications Manager is an individual contributor role reporting to the Senior Communications Manager. This position will act as a strategic and collaborative advisor and team member across the Commercial, Wealth and Institutional lines of business, working to proactively identify and execute on internal and external tactics that support a broader communications strategy and business priorities identified by the Executive Leadership Team.   In this role you will support the development and execution of integrated communications plans that tell KeyBank's story across North America. You will work closely with business leaders and teammates to craft timely and relevant content, including commentary and story angles that highlight our expertise and connect with current news and industry trends. Your efforts will encompass both external and internal stakeholder engagement, including thought...

Location: For Those Who Work At Home, Colorado ***APPLICANTS NEED TO BE LOCATED IN THE DENVER METRO AREA FOR CONSIDERATION*** Job Summary The Business Banking Virtual Relationship Manager actively manages a portfolio of clients within the entry end of the Business Banking segment. They effectively manage the client relationship by selling and promoting a broad array of financial products and services, providing pertinent financial information to clients and identifying/referring cross-marketing opportunities to meet the clients' need and become their trusted advisor. They develop strategic relationships with Key lines of business in order to effectively refer business and leverage partnerships to deepen and enrich the client experience and increase client engagement and retention. The Business Banking Virtual RM actively engages partners to mitigate client run off within portfolio. Essential Functions Maintain and manage an assigned client portfolio of Business...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary ​​The Business Technology Sr Manager ​​utilizes technical expertise, business acumen, strategic execution, relationship and leadership skills to lead a team in designing, developing, implementing and maintaining a set of interrelated technology platforms that deliver on the strategic technology and operational objectives of one or more lines of business or functions.​ Essential Functions Manages a technology portfolio of greater complexity and breadth that requires frequent interaction and collaboration across a number of groups and technologies and generally includes 1 or more critical applications. Utilize technology expertise, current industry knowledge and best practices, thought leadership and effective business partnerships to build, advocate for and maintain the technology strategy for one or more lines of business that delivers the business' strategic objectives and aligns to the enterprise's...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The Infrastructure Project Manager is responsible for overseeing large, high-priority projects that typically impact multiple Lines of Business (LOB) and/or functional areas, requiring significant coordination and integration of resources. This role manages projects from initial concept through final implementation, adhering to the established Standard Project Lifecycle. The Infrastructure Project Manager collaborates with all stakeholders, including end users, distributors, and vendors, to ensure comprehensive project engagement and success. Key responsibilities include enforcing adherence to quality standards, conducting thorough reviews of project deliverables, and providing expert guidance and support to less experienced project managers. The position requires proficiency in risk management and organizational change management methodologies and techniques, as well as the ability to identify and recommend...

Location: For Those Who Work At Home, Ohio Position Location Policy General Location: Open to candidates within the United States. Hybrid Requirement (if within specific cities): If the selected candidate resides in Cleveland, OH, Buffalo, NY, or Albany, NY, they are expected to work on-site 2 days per week at the nearest KeyBank office (non-branch location). Remote Option: If the selected candidate lives outside of KeyBank’s geographic footprint, the position will be considered fully remote. Hours: 8-5pm EST Job Summary The Senior Client Service Specialist is is responsible for handling various escalated and complex requests surrounding the day to day servicing of clients (Payments, Embedded Banking, Healthcare, Issuing).  The Senior Client Service Specialist will handle escalated client requests or concerns to include conversations with the client, document detail in bank complaint tracking system and presenting root cause...

Location: For Those Who Work At Home, Pennsylvania ***FOR CONSIDERATION, APPLICANTS SHOULD BE LOCATED IN EASTERN PENNSYLVANIA*** Job Summary The Business Banking Virtual Relationship Manager actively manages a portfolio of clients within the entry end of the Business Banking segment. They effectively manage the client relationship by selling and promoting a broad array of financial products and services, providing pertinent financial information to clients and identifying/referring cross-marketing opportunities to meet the clients' need and become their trusted advisor. They develop strategic relationships with Key lines of business in order to effectively refer business and leverage partnerships to deepen and enrich the client experience and increase client engagement and retention. The Business Banking Virtual RM actively engages partners to mitigate client run off within portfolio. Essential Functions Maintain and manage an assigned client portfolio of...

Location: 4910 Tiedeman Road, Brooklyn Ohio The Lead Project Manager in Core Deposits Delivery Team (Hogan, etc.) is responsible for overseeing large, high-priority projects that typically impact multiple Lines of Business (LOB) and/or functional areas, requiring significant coordination and integration of resources. This role manages projects from initial concept through final implementation, adhering to the established Standard Project Lifecycle (PLC). The Lead Project Manager collaborates with all stakeholders, including end users, vendors, and up/downstream impacted teams and applications to ensure comprehensive project engagement and success. Key responsibilities include enforcing adherence to quality standards, conducting thorough reviews of project deliverables, and providing expert guidance and support to less experienced project managers. The position requires proficiency in Deposit Product Lifecycle and organizational change management methodologies and...

Location: 4900 Tiedeman Road, Brooklyn Ohio Institutional Advisors are national practice experts focused on the professional delivery of client advice and coordination of fiduciary service to nonprofit, public, corporate, government, and Tribal Nation clients. The Relationship Manager (RM) leads the execution of the Institutional Advisors client experience for an assigned book of clients. In addition to their client book, RM collaborate with the National KPB Field Teams, other Banking Teams, and centers of influence to meet the needs of the Institutional client segment and oversee the delivery of fiduciary advice to IA clients. Every RM has an expectation to sustain and grow their book through the expansion of existing clients, referrals from clients, internal partners, and COIs. The Relationship Manager drives current relationships forward, expands existing KeyBank relationships through sharing of expertise with field and banking partners and builds connections to the...

Location: 225 Asylum Street, Suite 1910, Hartford Connecticut Job Summary The Sr Fiduciary Strategist is responsible for fulfilling the fiduciary responsibilities of KeyBank by providing client advisory services to high-net-worth clients and their beneficiaries. As a member of the Key Private Bank (KPB) relationship management team, they represent the local / in market delivery for clients with appropriate revenue and advisory needs. The Sr Fiduciary Strategist proactively collaborates in person with team members to build insights and solutions to attract, retain and grow client relationships. This role is entrusted with the responsibility of delivering the KPB fiduciary mandate to ensure consistent advisory delivery, while managing fiduciary risk. Essential Functions Leads the delivery of fiduciary advice as part of client servicing and execution of client experience. Develops a strong understanding of family relationships and the needs of current clients as well as...

Location: 1301 5th Avenue, Seattle Washington Job Summary The Sr Fiduciary Strategist is responsible for fulfilling the fiduciary responsibilities of KeyBank by providing client advisory services to high-net-worth clients and their beneficiaries. As a member of the Key Private Bank (KPB) relationship management team, they represent the local / in market delivery for clients with appropriate revenue and advisory needs. The Sr Fiduciary Strategist proactively collaborates in person with team members to build insights and solutions to attract, retain and grow client relationships. This role is entrusted with the responsibility of delivering the KPB fiduciary mandate to ensure consistent advisory delivery, while managing fiduciary risk. Essential Functions Leads the delivery of fiduciary advice as part of client servicing and execution of client experience. Develops a strong understanding of family relationships and the needs of current clients as well as beneficiaries....

Location: For Those Who Work At Home, New York Job Summary The Business Banking Virtual Relationship Manager actively manages a portfolio of clients within the entry end of the Business Banking segment. They effectively manage the client relationship by selling and promoting a broad array of financial products and services, providing pertinent financial information to clients and identifying/referring cross-marketing opportunities to meet the clients' need and become their trusted advisor. They develop strategic relationships with Key lines of business in order to effectively refer business and leverage partnerships to deepen and enrich the client experience and increase client engagement and retention. The Business Banking Virtual RM actively engages partners to mitigate client run off within portfolio. Essential Functions Maintain and manage an assigned client portfolio of Business Banking Small Business clients in an effort to grow and retain the banking...

Location: For Those Who Work At Home, New York Job Summary The Business Banking Virtual Relationship Manager actively manages a portfolio of clients within the entry end of the Business Banking segment. They effectively manage the client relationship by selling and promoting a broad array of financial products and services, providing pertinent financial information to clients and identifying/referring cross-marketing opportunities to meet the clients' need and become their trusted advisor. They develop strategic relationships with Key lines of business in order to effectively refer business and leverage partnerships to deepen and enrich the client experience and increase client engagement and retention. The Business Banking Virtual RM actively engages partners to mitigate client run off within portfolio. Essential Functions Maintain and manage an assigned client portfolio of Business Banking Small Business clients in an effort to grow and retain the banking...

Location: For Those Who Work At Home, New York Job Summary The Business Banking Virtual Relationship Manager actively manages a portfolio of clients within the entry end of the Business Banking segment. They effectively manage the client relationship by selling and promoting a broad array of financial products and services, providing pertinent financial information to clients and identifying/referring cross-marketing opportunities to meet the clients' need and become their trusted advisor. They develop strategic relationships with Key lines of business in order to effectively refer business and leverage partnerships to deepen and enrich the client experience and increase client engagement and retention. The Business Banking Virtual RM actively engages partners to mitigate client run off within portfolio. Essential Functions Maintain and manage an assigned client portfolio of Business Banking Small Business clients in an effort to grow and retain the banking...

Location: 4910 Tiedeman Road, Brooklyn Ohio About the Job As part of Key’s second line of defense Compliance Risk Management function, the Risk Evaluation and Assurance Program (the “REA Program”) has the responsibility for evaluating Key’s ongoing compliance with applicable laws and regulations and the adequacy of operational controls and processes in mitigating applicable risks through the execution of operational and compliance monitoring and testing across Key’s lines of business, products, and functional activities. Individuals lead the design and execution of testing and continuous monitoring to evaluate the adequacy of Key’s operations and compliance with regulatory requirements. Individuals work both autonomously on assignments and in collaboration with other members of REA team on projects and testing. The Senior Manager must have a strong understanding of audit and/or testing concepts and apply those to testing, monitoring, issues management, and verification...

Location: 127 Public Square, Cleveland Ohio Job Summary As an integral member of the Commercial Bank Institutional Healthcare Payments team, this role collaborates to acquire, expand, and retain business clients with their cash management needs. The position serves as the first point of contact for customer service needs, inquiries, or problems, ensuring clients receive a full and effective client experience. Essential Functions Collaborate with partners to expand and retain business and commercial clients Maintain and manage cash management services, including project completion and tracking (e.g., product/service updates, new service introductions, compliance projects) Prepare, deliver, and review agreements Adhere to all Risk policies and procedures, including QV and Risk Testing initiatives Conduct research to support ongoing client needs Generate cross-sell leads and participate in regular bank initiatives Partner with internal stakeholders to address...

Location: 4910 Tiedeman Road, Brooklyn Ohio Overview: Lead the strategy, delivery, and optimization of technology solutions that enable our wealth management business. This role focuses on driving digital transformation, enhancing advisor and client experiences, and ensuring robust, compliant platforms for investment and advisory services. Key Responsibilities: Technology Strategy & Roadmap: Define and execute a technology roadmap aligned with wealth management objectives, including digital client engagement, portfolio management, and advisor tools. Platform Modernization: Oversee modernization of legacy systems and integration of WealthTech solutions, ensuring scalability and security. Innovation & Digital Enablement: Champion emerging technologies (AI, analytics, APIs) to improve personalization, advisory efficiency, and operational automation. Regulatory Compliance: Ensure technology solutions meet wealth management regulatory requirements...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Description About the Job:   We are seeking a results-driven Product Manager to lead Client Identity and Access Management (CIAM) strategy execution for KeyBank’s Commercial & Payments channels. This role is pivotal in advancing fraud prevention and client protection by modernizing authentication and supporting the CIAM program. The successful candidate will provide strategic guidance and technical leadership for secure, seamless client experiences. Key Responsibilities: Leadership and Management: Act as SME for identity verification and authentication in Commercial & Payments channels. Lead cross-functional coordination. CIAM Program Execution: Implement CIAM standards and orchestrate authentication flows within commercial banking and payments platforms. Fraud Detection & Risk Management: Define metrics for fraud detection and authentication performance. Analyze account takeover and credential...

Location: 225 Asylum Street, Suite 1910 - Hartford, Connecticut 06103 JOB BRIEF (PURPOSE) The Fiduciary Strategist is responsible for fulfilling the fiduciary responsibilities of KeyBank by providing client advisory services to high net worth clients and their beneficiaries. As a member of the KPB relationship management team, they represent the local / in market delivery for clients with appropriate revenue and advisory needs. The Fiduciary Strategist proactively collaborates with team members to build insights and solutions to attract, retain and grow client relationships. This role is entrusted with the responsibility of delivering the KPB fiduciary mandate to ensure consistent advisory delivery, while managing fiduciary risk.  They advise clients in their book as well as those in their market in accordance high professional standards. In the course of serving clients, the Strategist identifies opportunities to protect, grow and transition family wealth.  They...

Location: 401 Plymouth Road - Plymouth Meeting, Pennsylvania 19462 Job Description The Sr. Fiduciary Advisor is primarily responsible for fulfilling the fiduciary responsibilities of KeyBank by providing client advisory services to Ultra High Net Worth (UHNW) clients with a net-worth greater than 25MM and their beneficiaries. As a member of the Family Wealth relationship management team, they proactively collaborate with team members to build insights and solutions to attract, retain and grow UHNW client relationships. This role is entrusted with the responsibility of delivering the Family Wealth standard in ensuring consistent, sophisticated advisory delivery, while managing fiduciary risk.  For Family Wealth legacy relationships, the Fiduciary Advisor serves as the primary point of contact and manages the day-to-day services and team interactions, in such cases, the role is responsible for the coordination and delivery of all Family Wealth services and ensures the...

Location: 127 Public Square, Cleveland Ohio The Sr. Fiduciary Advisor is primarily responsible for fulfilling the fiduciary responsibilities of KeyBank by providing client advisory services to Ultra High Net Worth (UHNW) clients with a net-worth greater than 25MM and their beneficiaries. As a member of the Family Wealth relationship management team, they proactively collaborate with team members to build insights and solutions to attract, retain and grow UHNW client relationships. This role is entrusted with the responsibility of delivering the Family Wealth standard in ensuring consistent, sophisticated advisory delivery, while managing fiduciary risk.  For Family Wealth legacy relationships, the Fiduciary Advisor serves as the primary point of contact and manages the day-to-day services and team interactions, in such cases, the role is responsible for the coordination and delivery of all Family Wealth services and ensures the client receives an industry leading family...

Location: 660 White Plains Road, Tarrytown New York Job Summary There are four levels in the HR Business Partner job family. The Sr. HRBP is the second level role. Incumbents have a good grasp of required skills, though they may not consistently demonstrate them. All roles in the job family collaborate with organizational leaders to develop and implement HR strategies that align with business goals, focusing on areas such as Talent Acquisition, Training and Development, Talent Management, performance management, Employee Engagement, Employee Relations, and Change Management. Responsibilities Recruiting and Onboarding: Partner with business leaders, Finance teammates, and recruiters to develop the overall workforce plan. Participate in candidate interviews and selection for critical hires. Drive quality of hire and successful onboarding for assigned teams. Training and Development: Ensure training plans are well-defined and executed for assigned business teams. Talent...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary: The Technology Delivery Enablement Manager plays a pivotal role in driving excellence across enterprise-wide project and agile delivery functions. This leader is responsible for cultivating talent, optimizing delivery processes, and ensuring scalable, high-quality execution of strategic initiatives. With a strong focus on training, staffing, and continuous improvement, the role supports the development of project managers and scrum masters, fosters inclusive career growth, and maintains high standards of certification and competency. Key responsibilities include overseeing the Technology Delivery Enablement function and partnering with technology leaders to align staffing with business priorities. The role also assesses process optimization efforts, implements enhancements to governance and resource planning, and supports change management initiatives. Additionally, the role manages contractor...