17 engagement manager jobs found

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary This leader will be part of the Consumer Analytics & Advisory (CAA) team, primarily responsible for either leading a project team of analysts as an engagement manager or serving as high level individual contributor for a project that leverages a deep data-driven expertise to drive solutions. This role must establish priorities for the project team, assign and define the work to the right resources within the team, and understand the strengths and opportunities of the team to ensure the group meets and exceeds expectations. May be responsible for leading multiple projects simultaneously, including organizational initiatives. Responsibilities Lead a team of consultants and analysts for both development and execution of strategic initiatives across the Consumer Bank Provide solutions based on “connecting the dots” leveraging business insights to align, develop, and build holistic strategies and solutions that...

Location: 4910 Tiedeman Road, Brooklyn Ohio Position Location Policy General Location: Cleveland, OH market Hybrid Requirement (if within specific cities): If the selected candidate resides in Cleveland, OH they are expected to work on-site 2 days per week at the nearest KeyBank office (non-branch location). Remote Option: If the selected candidate lives outside of KeyBank’s geographic footprint, the position will be considered fully remote. Hours: 8-5pm EST Job Summary As an integral member of the Commercial Bank team, this role collaborates to acquire, expand, and retain business clients. The position serves as the first point of contact for customer service needs, inquiries, or problems, ensuring clients receive a full and effective client experience. Essential Functions Collaborate with partners to expand and retain business and commercial clients Maintain and manage cash management services, including project completion and tracking...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary ​​The Business Technology Sr Manager ​​utilizes technical expertise, business acumen, strategic execution, relationship and leadership skills to lead a team in designing, developing, implementing and maintaining a set of interrelated technology platforms that deliver on the strategic technology and operational objectives of one or more lines of business or functions.​ Essential Functions Manages a technology portfolio of greater complexity and breadth that requires frequent interaction and collaboration across a number of groups and technologies and generally includes 1 or more critical applications. Utilize technology expertise, current industry knowledge and best practices, thought leadership and effective business partnerships to build, advocate for and maintain the technology strategy for one or more lines of business that delivers the business' strategic objectives and aligns to the enterprise's...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The Infrastructure Project Manager is responsible for overseeing large, high-priority projects that typically impact multiple Lines of Business (LOB) and/or functional areas, requiring significant coordination and integration of resources. This role manages projects from initial concept through final implementation, adhering to the established Standard Project Lifecycle. The Infrastructure Project Manager collaborates with all stakeholders, including end users, distributors, and vendors, to ensure comprehensive project engagement and success. Key responsibilities include enforcing adherence to quality standards, conducting thorough reviews of project deliverables, and providing expert guidance and support to less experienced project managers. The position requires proficiency in risk management and organizational change management methodologies and techniques, as well as the ability to identify and recommend...

Location: 4910 Tiedeman Road, Brooklyn Ohio The Lead Project Manager in Core Deposits Delivery Team (Hogan, etc.) is responsible for overseeing large, high-priority projects that typically impact multiple Lines of Business (LOB) and/or functional areas, requiring significant coordination and integration of resources. This role manages projects from initial concept through final implementation, adhering to the established Standard Project Lifecycle (PLC). The Lead Project Manager collaborates with all stakeholders, including end users, vendors, and up/downstream impacted teams and applications to ensure comprehensive project engagement and success. Key responsibilities include enforcing adherence to quality standards, conducting thorough reviews of project deliverables, and providing expert guidance and support to less experienced project managers. The position requires proficiency in Deposit Product Lifecycle and organizational change management methodologies and...

Location: 4900 Tiedeman Road, Brooklyn Ohio Institutional Advisors are national practice experts focused on the professional delivery of client advice and coordination of fiduciary service to nonprofit, public, corporate, government, and Tribal Nation clients. The Relationship Manager (RM) leads the execution of the Institutional Advisors client experience for an assigned book of clients. In addition to their client book, RM collaborate with the National KPB Field Teams, other Banking Teams, and centers of influence to meet the needs of the Institutional client segment and oversee the delivery of fiduciary advice to IA clients. Every RM has an expectation to sustain and grow their book through the expansion of existing clients, referrals from clients, internal partners, and COIs. The Relationship Manager drives current relationships forward, expands existing KeyBank relationships through sharing of expertise with field and banking partners and builds connections to the...

Location: 4910 Tiedeman Road, Brooklyn Ohio About the Job As part of Key’s second line of defense Compliance Risk Management function, the Risk Evaluation and Assurance Program (the “REA Program”) has the responsibility for evaluating Key’s ongoing compliance with applicable laws and regulations and the adequacy of operational controls and processes in mitigating applicable risks through the execution of operational and compliance monitoring and testing across Key’s lines of business, products, and functional activities. Individuals lead the design and execution of testing and continuous monitoring to evaluate the adequacy of Key’s operations and compliance with regulatory requirements. Individuals work both autonomously on assignments and in collaboration with other members of REA team on projects and testing. The Senior Manager must have a strong understanding of audit and/or testing concepts and apply those to testing, monitoring, issues management, and verification...

Location: 127 Public Square, Cleveland Ohio Job Summary As an integral member of the Commercial Bank Institutional Healthcare Payments team, this role collaborates to acquire, expand, and retain business clients with their cash management needs. The position serves as the first point of contact for customer service needs, inquiries, or problems, ensuring clients receive a full and effective client experience. Essential Functions Collaborate with partners to expand and retain business and commercial clients Maintain and manage cash management services, including project completion and tracking (e.g., product/service updates, new service introductions, compliance projects) Prepare, deliver, and review agreements Adhere to all Risk policies and procedures, including QV and Risk Testing initiatives Conduct research to support ongoing client needs Generate cross-sell leads and participate in regular bank initiatives Partner with internal stakeholders to address...

Location: 4910 Tiedeman Road, Brooklyn Ohio Overview: Lead the strategy, delivery, and optimization of technology solutions that enable our wealth management business. This role focuses on driving digital transformation, enhancing advisor and client experiences, and ensuring robust, compliant platforms for investment and advisory services. Key Responsibilities: Technology Strategy & Roadmap: Define and execute a technology roadmap aligned with wealth management objectives, including digital client engagement, portfolio management, and advisor tools. Platform Modernization: Oversee modernization of legacy systems and integration of WealthTech solutions, ensuring scalability and security. Innovation & Digital Enablement: Champion emerging technologies (AI, analytics, APIs) to improve personalization, advisory efficiency, and operational automation. Regulatory Compliance: Ensure technology solutions meet wealth management regulatory requirements...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Description About the Job:   We are seeking a results-driven Product Manager to lead Client Identity and Access Management (CIAM) strategy execution for KeyBank’s Commercial & Payments channels. This role is pivotal in advancing fraud prevention and client protection by modernizing authentication and supporting the CIAM program. The successful candidate will provide strategic guidance and technical leadership for secure, seamless client experiences. Key Responsibilities: Leadership and Management: Act as SME for identity verification and authentication in Commercial & Payments channels. Lead cross-functional coordination. CIAM Program Execution: Implement CIAM standards and orchestrate authentication flows within commercial banking and payments platforms. Fraud Detection & Risk Management: Define metrics for fraud detection and authentication performance. Analyze account takeover and credential...

Location: 127 Public Square, Cleveland Ohio The Sr. Fiduciary Advisor is primarily responsible for fulfilling the fiduciary responsibilities of KeyBank by providing client advisory services to Ultra High Net Worth (UHNW) clients with a net-worth greater than 25MM and their beneficiaries. As a member of the Family Wealth relationship management team, they proactively collaborate with team members to build insights and solutions to attract, retain and grow UHNW client relationships. This role is entrusted with the responsibility of delivering the Family Wealth standard in ensuring consistent, sophisticated advisory delivery, while managing fiduciary risk.  For Family Wealth legacy relationships, the Fiduciary Advisor serves as the primary point of contact and manages the day-to-day services and team interactions, in such cases, the role is responsible for the coordination and delivery of all Family Wealth services and ensures the client receives an industry leading family...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary: The Technology Delivery Enablement Manager plays a pivotal role in driving excellence across enterprise-wide project and agile delivery functions. This leader is responsible for cultivating talent, optimizing delivery processes, and ensuring scalable, high-quality execution of strategic initiatives. With a strong focus on training, staffing, and continuous improvement, the role supports the development of project managers and scrum masters, fosters inclusive career growth, and maintains high standards of certification and competency. Key responsibilities include overseeing the Technology Delivery Enablement function and partnering with technology leaders to align staffing with business priorities. The role also assesses process optimization efforts, implements enhancements to governance and resource planning, and supports change management initiatives. Additionally, the role manages contractor...

Location: 175 S 3rd Street, Columbus Ohio Job Summary There are four levels in the HR Business Partner job family. The Sr. HR Business Partner is the second level role. Incumbents have a good grasp of required skills, though they may not consistently demonstrate them. All roles in the job family collaborate with organizational leaders to develop and implement HR strategies that align with business goals, focusing on areas such as Talent Acquisition, Training and Development, Talent Management, performance management, Employee Engagement, Employee Relations, and Change Management. Responsibilities Recruiting and Onboarding: Partner with business leaders, Finance teammates, and recruiters to develop the overall workforce plan. Participate in candidate interviews and selection for critical hires. Drive quality of hire and successful onboarding for assigned teams. Training and Development: Ensure training plans are well-defined and executed for assigned business teams....

Location: 4910 Tiedeman Road, Brooklyn Ohio ABOUT THE JOB (JOB BRIEF) Assists Business Risk and Control supported line(s) of business with risk related reporting and analysis to support the identification, measurement, and management of risk; development and implementation of sustainable controls; and development or maintenance of effective risk management policies and programs, reporting, training and testing to fulfill strategic objectives while operating within defined risk appetite. Provides risk, control and compliance reporting, in conjunction with the second line of defense, including consideration of current and emerging risks impacting assigned line(s) of business; promotes accountability for the awareness and management of risk; and coordinates the management and escalation of issues. Engages and consults with corporate risk management partners across risk disciplines to develop and implement consistent risk management reporting standards and processes. Mentors...

Location: For Those Who Work At Home, Ohio ***THIS POSITION WILL SUPPORT THE COLUMBUS MARKET AND APPLICANTS SHOULD RESIDE IN OR AROUND THE COLUMBUS AREA*** Job Summary Actively manages a portfolio of clients within the entry end of the Business Banking segment. Effectively manages the client relationship by selling and promoting a broad array of financial products and services, providing pertinent financial information to clients and identifying/referring cross-marketing opportunities to meet the clients' need and become their trusted advisor. Develops strategic relationships with Key lines of business in order to effectively refer business and leverage partnerships to deepen and enrich the client experience and increase client engagement and retention. Actively engages partners to mitigate client run off within portfolio. Responsibilities Maintain and manage an assigned client portfolio of Business Banking and Commercial clients in an effort to grow and retain...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary Hands-on, strategic leader to manage our Web Systems team (WebSphere), with a primary focus on WebSphere Application Server infrastructure. Applies technical expertise, operational leadership, and delivery skills to manage a team responsible for designing, implementing, and maintaining enterprise technology platforms. Leads a group of individual contributors and/or team leads with a broad depth of technology skills. Partners with peers and support functions to ensure reliable, secure, and scalable infrastructure aligned with enterprise standards and objectives. Essential Functions Build and lead a high-performing, inclusive team by attracting talent, supporting development, and fostering a collaborative and accountable culture. Manage vendor relationships including contract execution, performance oversight, and coordination of support and maintenance activities. Lead infrastructure projects of moderate to high...

Location: 4900 Tiedeman Road, Brooklyn Ohio ABOUT THE JOB (JOB BRIEF) Fulfills fiduciary responsibilities of KeyBank as a corporate fiduciary for the administration and post-death settlement of fiduciary accounts by providing expert trust and estate administration and counsel to High Net Worth clients and their beneficiaries. Actively manages trust administration and settlement, in accordance with established policies and procedures, to a high professional standard. Retains and deepens profitable client relationships within assigned revenue base. Actively produces new revenue both as a team member and individually to meet production goals. ESSENTIAL JOB FUNCTIONS Fiduciary Expertise and Trust Administration Maintains deep expertise in fiduciary, investment, tax, and other related wealth issues Designs and delivers sophisticated fiduciary solutions, using relationship team model (being prepared and participating in pre-call), to high net worth clients...