2 customer service jobs found

As an Account Services Representative, you are responsible for maintaining all aspects of account management while providing timely and accurate information to the sales team and to the client. This involves working with multiple departments such as Advertising Sales, Inventory, Strategic Planning, Commercial Operations, Finance and Billing. Duties and Responsibilities Client Service: Responsible for maintaining and monitoring all upfront and scatter deals in order management system Develop strong understanding of our products and capabilities to better develop solutions for advertisers Serve as the first line of contact with internal and external entities to ensure proper maintenance of advertisers’ schedules Support and enhance agency relationships by monitoring requests and ensuring commercial spots are booked according to guidelines Deal Maintenance and Stewardship: Schedule commercials and coordinate client brand allocations, reconcile account discrepancies,...

The Digital Operations Specialist is responsible for efficiently trafficking assets for media campaigns and ensuring agreed-upon turnaround timeframes are met. This role focuses on managing high-profile, strategic accounts and supporting the successful execution of digital advertising campaigns. The Sales Operations team works side-by-side with regional digital sales management teams to ensure advertising campaigns run smoothly and exceed client expectations. This position is ideal for a detail-oriented, technically savvy problem solver with strong customer service skills and leadership qualities. Key Responsibilities Traffic and monitor campaigns across the ad server. QC, process and prepare display and video ads for launch. Partner with sales marketing and site leaders to schedule campaigns for calendar-based sponsorships and events. Collaborate with external ad vendors to review and test images for various rich media creative types and executions. Troubleshoot...