4 customer service jobs found

The UC/C Technician supports NBCUniversal’s global audio‑visual and collaboration environment, ensuring a reliable, high‑quality end‑user experience across conference rooms, event spaces, digital signage, and UC/C platforms. Reporting to the Manager of UC/C & Media Experience, this role serves as a Level 2 (L2) escalation point, partnering with L1 VNOC teams and escalating to L3 engineering as needed. This is a hands‑on, fast‑paced role requiring immediate response to business‑critical issues impacting meetings, live events, and executive collaboration. Support is delivered through in‑person engagement and remote channels, including phone, chat, email, and remote access tools, with a strong focus on meeting SLA commitments. Key Responsibilities: Troubleshoot and resolve A/V, UC, network, and telephony issues across global conference rooms and event spaces Serve as the primary L2 escalation resource; identify urgent issues and escalate appropriately Support live events,...

Kickstart your career at NBCUniversal with a high-impact role that keeps the business moving! As a Digital Billing Specialist, you'll be responsible for providing seamless invoicing support and billing reporting for NBCUniversal’s digital properties. You will coordinate the invoice process & status management in alignment with our clients’ expectations, making sure brands get the visibility they deserve! In this role, you’ll be collaborating with Sales, Strategic Planning, Ad Operations, and the Finance Billing teams, all while gaining invaluable industry experience in digital media! Work with account executives, digital planners & campaign managers to understand client billing requirements and to provide actualized flight delivery, ensuring each campaign runs smoothly Manage billing dashboards for multiple campaigns, keeping internal teams aligned on status Handle custom reporting requests Partner with campaign managers and the finance billing team to ensure...

We are looking for an experienced, data-driven Specialist, Performance Marketing – Paid Search and Programmatic to work within a team of Performance Marketers dedicated to delivering best-in-class Search and Programmatic campaigns. Responsibilities Work with cross-functional teams to strategize, execute, and optimize Paid Search campaigns to drive efficient Peacock subscriber growth across Google, Apple Search, Google UAC, Google PMax and other leading search platforms. Work with cross-functional teams to support Programmatic campaign planning. Assist in managing a multi-million dollar annual budget, providing forecasts and regular reporting to leadership. Review test insights and make recommendations for future testing/optimization. Socialize learnings and best practices across the broader NBCU organization. Perform post-campaign analysis of performance marketing campaigns to drive and improve strategy, presenting key results and insights to executive leadership. Foster...

The Specialist, AVOD Growth & Digital Distribution will support the editorial management and optimization of 10+ YouTube channels. This role focuses on channel organization, video optimization, quality control, and analytics-driven growth, while also supporting the creation of high-impact digital assets to enhance audience engagement and brand consistency. The position serves as a key creative and operational partner to ensure content is presented in a way that drives engagement, brand consistency, and audience growth across digital platforms. Responsibilities:     Support day-to-day management of 20+ YouTube channels within YouTube Studio and CMS, ensuring accurate organization, tagging, metadata optimization, and overall channel hygiene Oversee content packaging and presentation, maintaining editorial consistency and brand alignment across all channels Coordinate publishing calendars, asset delivery timelines, and cross-functional approvals to ensure on-time execution...