5 customer service jobs found

As an Account Services Representative, you are responsible for maintaining all aspects of account management while providing timely and accurate information to the sales team and to the client. This involves working with multiple departments such as Advertising Sales, Inventory, Strategic Planning, Commercial Operations, Finance and Billing. Duties and Responsibilities Client Service: Responsible for maintaining and monitoring all upfront and scatter deals in order management system Develop strong understanding of our products and capabilities to better develop solutions for advertisers Serve as the first line of contact with internal and external entities to ensure proper maintenance of advertisers’ schedules Support and enhance agency relationships by monitoring requests and ensuring commercial spots are booked according to guidelines Deal Maintenance and Stewardship: Schedule commercials and coordinate client brand allocations, reconcile account discrepancies,...

NBCU Local is reimagining storytelling for the next generation of local news watchers, delivering local content to English and Spanish-speaking audiences in 31 U.S. TV markets and Puerto Rico. We are comprised of NBC Owned Television Stations, NBC Sports Regional Networks and Telemundo Station Group – plus multicast networks COZI TV and TeleXitos, regional cable news network NECN, and 16 free ad-supported streaming TV (FAST) channels – including 11 NBC local news, four Telemundo regional news channels. The NBCU Local Technology & Operations organization provides the Technology & Workflow Solutions, Support, Media Operations, Production, Studio and Facilities services that power NBCU Local content creation and distribution. The Media Operations Specialist will perform a variety of media operations tasks in support of KXAS/KXTX in Fort Worth. These tasks will encompass Media Ingest, Records, Live Streaming, Quality Control, and Media Asset Management as well as basic...

Kickstart your career at NBCUniversal with a high-impact role that keeps the business moving! As a Digital Billing Specialist, you'll be responsible for providing seamless invoicing support and billing reporting for NBCUniversal’s digital properties. You will coordinate the invoice process & status management in alignment with our clients’ expectations, making sure brands get the visibility they deserve! In this role, you’ll be collaborating with Sales, Strategic Planning, Ad Operations, and the Finance Billing teams, all while gaining invaluable industry experience in digital media! Work with account executives, digital planners & campaign managers to understand client billing requirements and to provide actualized flight delivery, ensuring each campaign runs smoothly Manage billing dashboards for multiple campaigns, keeping internal teams aligned on status Handle custom reporting requests Partner with campaign managers and the finance billing team to ensure...

We are looking for an experienced, data-driven Specialist, Performance Marketing – Paid Search and Programmatic to work within a team of Performance Marketers dedicated to delivering best-in-class Search and Programmatic campaigns. Responsibilities Work with cross-functional teams to strategize, execute, and optimize Paid Search campaigns to drive efficient Peacock subscriber growth across Google, Apple Search, Google UAC, Google PMax and other leading search platforms. Work with cross-functional teams to support Programmatic campaign planning. Assist in managing a multi-million dollar annual budget, providing forecasts and regular reporting to leadership. Review test insights and make recommendations for future testing/optimization. Socialize learnings and best practices across the broader NBCU organization. Perform post-campaign analysis of performance marketing campaigns to drive and improve strategy, presenting key results and insights to executive leadership. Foster...

The Specialist, AVOD Growth & Digital Distribution will support the editorial management and optimization of 10+ YouTube channels. This role focuses on channel organization, video optimization, quality control, and analytics-driven growth, while also supporting the creation of high-impact digital assets to enhance audience engagement and brand consistency. The position serves as a key creative and operational partner to ensure content is presented in a way that drives engagement, brand consistency, and audience growth across digital platforms. Responsibilities:     Support day-to-day management of 20+ YouTube channels within YouTube Studio and CMS, ensuring accurate organization, tagging, metadata optimization, and overall channel hygiene Oversee content packaging and presentation, maintaining editorial consistency and brand alignment across all channels Coordinate publishing calendars, asset delivery timelines, and cross-functional approvals to ensure on-time execution...