9 customer service jobs found

Job Classification: Operations - Insurance Operations The Disability Claims Specialist (DCS) is accountable for direct support of the Team Lead on the claim team ensuring optimal claims handling and timely, accurate decisions of the claim team. This role is part of our leadership team in the claim organization. In addition, the role requires but is not limited to the following skills: Provides guidance and technical support to the claim team to ensure, timely and accurate decision for our customers. Displays behaviors of engagement and problem solving on a consistent basis resulting in the team's increased efficiency and high quality claims management for the benefit of the overall customer experience. Demonstrated ability to deliver accurate, dependable, and trustworthy service to our customers. Demonstrated ability to lead others to improved effectiveness through coaching, feedback, and problem solving. Collaborates effectively across team and organization to...

Job Classification: Sales - Sales Prudential is seeking a dynamic and customer-focused Senior Customer Excellence Specialist to join our Group Insurance Customer Excellence Team. This role is pivotal in delivering an exceptional service experience to our Premier clients by serving as the primary point of contact for resolving service inquiries and fostering strong client relationships. As a Senior Customer Excellence Specialist , you will take ownership of assigned client inquiries – ranging from billing and eligibility to disability claims and voluntary benefits supporting resolution through collaboration across business units.  You will also contribute observations and insights to help identify educational opportunities, and process improvements to enhance the overall customer experience.   This is a fully virtual position, though occasional on-site presence at a Prudential office may be required based on business needs. Key Responsibilities Serve as the...

Job Classification: Investment Management - Investment Operations A GLOBAL FIRM WITH A DIVERSE & INCLUSIVE CULTURE As the Global Asset Management business of Prudential, we’re always looking for ways to improve financial services. We’re passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world. We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading global asset managers!  If you’re not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that’s investing in your future by shaping tomorrow today. At PGIM, You Can! What you will do Our Real Estate Loan Services team is seeking a Commercial Loan Servicing Specialist...

Job Classification: Sales - Sales Prudential Annuities, a division within Prudential’s Global Retirement Income team, which focuses on providing retirement income solutions to clients and supporting Prudential’s retirement strategies business, is seeking an Internal Wholesaler to join their team. What you can expect: Serve as the ‘go-to’ person for providing expert insight and product information to your network of financial professionals in the independent broker dealer channel so they can effectively offer Prudential solutions to their customers. Grow, develop, and manage your own territory’s profitability through sales execution, marketing campaigns, business plans, and customer relationship management. Utilize telephone and virtual technologies to cultivate relationships with your clients by answering their questions, proactively engaging them in new opportunities, and becoming a true business partner. Foster peace of mind and stability by helping...

Job Classification: Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy The Team The Legacy Business Solutions (LBS) Business Governance and Controls Team operates at the forefront of strategic initiatives, dedicated to delivering an exceptional and seamless customer journey for those preparing for the future or utilizing Long Term Care benefits. Our robust operating model ensures strong governance, comprehensive controls, compliance with external regulatory requirements, and rigorous oversight across all facets of our business. The Role As a key member of this team, you will play a pivotal role in managing customer complaints, leading audits, conducting testing, developing advanced controls and monitors, ensuring regulatory compliance, and overseeing vendor control management processes. Collaboration and partnership are integral to our success; you will work closely with cross-functional teams—including Risk, Compliance, Law,...

Job Classification: Investment Management - Investment Operations What You Will Do We are seeking an Associate to support the day‑to‑day operational functions of the separately managed account (SMA) platform. This role is responsible for providing end‑to‑end operational oversight for the SMA platform, ensuring accurate, timely, and well‑controlled execution across daily, periodic, and annual processes. The position supports critical functions including billing and revenue reporting, client agreements and RIA documentation, new account onboarding, custodian coordination, operational reporting, and exception management. The role partners closely with Finance, Legal, Sales, Trading, and Technology teams to resolve issues, maintain data integrity, and support platform growth, while continuously enhancing operational controls, documentation, and process efficiency. PGIM Custom Harvest, a division of the PGIM Global Wealth group, is a pioneer in the development of...

Job Classification: Technology - Information Security Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability, and efficiency? The Global Technology Operations team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions. Your Team & Role The Specialist, Cyber Detection Engineer will serve as a hands-on technical contributor responsible for designing and maintaining enterprise threat detection capabilities across on-prem and cloud environments. This role is focused on the continual improvement of detection capabilities, making sure they are aligned with enterprise risk and the evolving threat landscape. You will partner closely with other teams to design and...

Job Classification: Technology - Information Security Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions. Your Team & Role As a Specialist, Vulnerability Management for Cloud/Containers on the Attack Surface Management Team, you will partner with other security professionals across the Information Security Office, the Chief Technology Office, and other groups in Prudential to drive Prudential’s Cloud security efforts across the global enterprise. You will support implementation and operational best practices, while contributing to or owning deliverables and...

Job Classification: Technology - Information Security Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions. Your Team & Role As an Application Security Specialist on the Attack Surface Management Team, you will partner with other security professionals across the Information Security Office, the Chief Technology Office, and other engineering groups in Prudential to advance Prudential’s application security program and drive Prudential’s risk reduction efforts across the global enterprise. In this role, you would be responsible for efforts to secure modern...