9 contact center specialist jobs found

Job Classification: Operations - Insurance Operations The Disability Claims Specialist (DCS) is accountable for direct support of the Team Lead on the claim team ensuring optimal claims handling and timely, accurate decisions of the claim team. This role is part of our leadership team in the claim organization. In addition, the role requires but is not limited to the following skills: Provides guidance and technical support to the claim team to ensure, timely and accurate decision for our customers. Displays behaviors of engagement and problem solving on a consistent basis resulting in the team's increased efficiency and high quality claims management for the benefit of the overall customer experience. Demonstrated ability to deliver accurate, dependable, and trustworthy service to our customers. Demonstrated ability to lead others to improved effectiveness through coaching, feedback, and problem solving. Collaborates effectively across team and organization to...

Job Classification: Sales - Sales Prudential is seeking a dynamic and customer-focused Senior Customer Excellence Specialist to join our Group Insurance Customer Excellence Team. This role is pivotal in delivering an exceptional service experience to our Premier clients by serving as the primary point of contact for resolving service inquiries and fostering strong client relationships. As a Senior Customer Excellence Specialist , you will take ownership of assigned client inquiries – ranging from billing and eligibility to disability claims and voluntary benefits supporting resolution through collaboration across business units.  You will also contribute observations and insights to help identify educational opportunities, and process improvements to enhance the overall customer experience.   This is a fully virtual position, though occasional on-site presence at a Prudential office may be required based on business needs. Key Responsibilities Serve as the...

Job Classification: Technology - Information Security Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability, and efficiency? The Global Technology Operations team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions. Your Team & Role The Specialist, Cyber Detection Engineer will serve as a hands-on technical contributor responsible for designing and maintaining enterprise threat detection capabilities across on-prem and cloud environments. This role is focused on the continual improvement of detection capabilities, making sure they are aligned with enterprise risk and the evolving threat landscape. You will partner closely with other teams to design and...

Job Classification: Operations - Insurance Operations The Claim Management Quality Insights Specialist plays a pivotal role in elevating disability claims performance by conducting qualitative, pattern-based reviews that extend beyond traditional transactional QR programs. This role is dedicated to independently assessing the behaviors, activities, and strategies that drive optimal claim outcomes and accelerate claim management skills across the organization—providing actionable insights, trending and analysis, and recommendations that accelerate continuous improvement across the claim organization. This will be a hybrid role based out of Newark NJ, Fort Washington, PA. or Shelton, CT. For exceptionally well-qualified candidates, Virtual working arrangement may be considered, with expectation of travel as required. Key Responsibilities Independently review a prescribed volume of long-term disability claims to assess claim management behaviors and real-world...

Job Classification: Technology - Admin & Support Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions.   Your Team    As a Specialist, Service Management on the SaaS Governance Team within the Chief Technology Office, you will partner with product owners, tech leads, designers, engineers and delivery professionals to improve SaaS Governance. You will Specialize in the delivery and management of technology services to the firm, working with customers, internal service delivery units, and suppliers to ensure an appropriate level of service is delivered....

Job Classification: Technology - Information Security Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Identity & Access Management team in Information Security Office (ISO) takes great pride in our culture where information security is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions. Your Team & Role As a Specialist, Mainframe Security in Identity and Access Management, you will partner with other security professionals to improve the security of company and client data. You will solve difficult technical issues and work to build alignment around a complex situation. You will work on problems of diverse scope in which analysis of data requires evaluation of identifiable factors. In...

Job Classification: Technology - Information Security Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability, and efficiency? The Global Technology Operations team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions.   Your Team & Role As a Cyber Threat Intelligence (CTI) liaison supporting our Security teams, you will be instrumental in turning intelligence insights into actionable defense strategies. Your responsibilities include analyzing internal telemetry and external intelligence sources to identify indicators and trends. You will provide clear guidance on which patterns and telemetry security teams should monitor, and brief stakeholders on emerging...

Job Classification: Technology - Information Security Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions. Your Team & Role As an Application Security Specialist on the Attack Surface Management Team, you will partner with other security professionals across the Information Security Office, the Chief Technology Office, and other engineering groups in Prudential to advance Prudential’s application security program and drive Prudential’s risk reduction efforts across the global enterprise. In this role, you would be responsible for efforts to secure modern...

Job Classification: Technology - Information Security Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions.  Your Team & Role As a Specialist, Data Loss Prevention, you will serve as a critical member of the Insider Risk Team, working to mitigate information security risk to the Prudential enterprise. You will serve as a DLP subject matter expert, proactively refining technology requirements and opportunities for automation to better mitigate data loss. You will identify and respond to events and incidents associated with data loss and will partner with stakeholders...