8 customer service jobs found

Job Classification: Technology - Admin & Support Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions.   Your Team    As a Specialist, Service Management on the SaaS Governance Team within the Chief Technology Office, you will partner with product owners, tech leads, designers, engineers and delivery professionals to improve SaaS Governance. You will Specialize in the delivery and management of technology services to the firm, working with customers, internal service delivery units, and suppliers to ensure an appropriate level of service is delivered....

Job Classification: Operations - Insurance Operations The Claim Management Quality Insights Specialist plays a pivotal role in elevating disability claims performance by conducting qualitative, pattern-based reviews that extend beyond traditional transactional QR programs. This role is dedicated to independently assessing the behaviors, activities, and strategies that drive optimal claim outcomes and accelerate claim management skills across the organization—providing actionable insights, trending and analysis, and recommendations that accelerate continuous improvement across the claim organization. This will be a hybrid role based out of Newark NJ, Fort Washington, PA. or Shelton, CT. For exceptionally well-qualified candidates, Virtual working arrangement may be considered, with expectation of travel as required. Key Responsibilities Independently review a prescribed volume of long-term disability claims to assess claim management behaviors and real-world...

Job Classification: Technology - Agile, Delivery, & Product Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions. Your Team As a Senior Business Systems Analyst on the GI Notice of Sale to Claims Journey you will partner with product owners, tech leads, designers, engineers and delivery professionals to improve API Enablement with customers.  You will act as the primary interface between Technology and specific business areas, identifying business unit requirements, creating project and process specifications, coordinating with project teams, and ensuring adherence...

Job Classification: Technology - Agile, Delivery, & Product Group Insurance is seeking an experienced professional to join the Customer Data Management Team as a Business Systems Analyst. This will primarily be customer-facing but will also require technical and business expertise. The ability to perform a consultative role to our partners within Operations and Distribution/Sales to define solutions for Group Insurance customers and their Benefit Administration Platform team will be a critical component of this position. The current employee work arrangement for this position is fully virtual. While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office. What you can expect : Support the installation Group Insurance customers. This role will work closely with our customers and/or the Third-Party Administrators, and internal...

Job Classification: Technology - Agile, Delivery, & Product Group Insurance is seeking an experienced and motivated professional to join the Customer Data Management Team as a Technical Systems Analyst. This will be a customer-facing role, yet requires technical and business expertise. The ability to perform a consultative role to partner with Operation to define solutions for Group Insurance customers and their Third-Party Administrators will be a critical component of this position. What you'll do: This position supports the installation Group Insurance customers The Analyst works closely with our customers and/or their Third-Party Administrators, and internal business partners including Implementation, Distribution and Operations to define and implement effective solutions. Specific duties include: Defining data requirements specific to the customers’ plan design, reviewing data requirements with the customer, offering alternatives for data concerns....

Job Classification: Technology - Information Security Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability, and efficiency? The Global Technology Operations team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions. Your Team & Role The Specialist, Cyber Detection Engineer will serve as a hands-on technical contributor responsible for designing and maintaining enterprise threat detection capabilities across on-prem and cloud environments. This role is focused on the continual improvement of detection capabilities, making sure they are aligned with enterprise risk and the evolving threat landscape. You will partner closely with other teams to design and...

Job Classification: Technology - Information Security Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions. Your Team & Role As a Specialist, Vulnerability Management for Cloud/Containers on the Attack Surface Management Team, you will partner with other security professionals across the Information Security Office, the Chief Technology Office, and other groups in Prudential to drive Prudential’s Cloud security efforts across the global enterprise. You will support implementation and operational best practices, while contributing to or owning deliverables and...

Job Classification: Technology - Information Security Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions. Your Team & Role As an Application Security Specialist on the Attack Surface Management Team, you will partner with other security professionals across the Information Security Office, the Chief Technology Office, and other engineering groups in Prudential to advance Prudential’s application security program and drive Prudential’s risk reduction efforts across the global enterprise. In this role, you would be responsible for efforts to secure modern...