98 customer experience coor jobs found

About the Role: Grade Level (for internal use): 09 About S&P Global Mobility S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company. For more information, visit www.spglobal.com/mobility .  As a Software Engineer based out of our New York City Headquarters, you will work with a team that is composed of highly skilled and supportive individuals, with each engineer contributing uniquely to serve our U.S.-based car dealers and manufacturers. The development team oversees and takes ownership of the entire software development life cycle.   A successful Software Engineer will:  Take ownership of assigned deliverables, both in terms of timeliness and software quality.  Develop new software, and enhance existing software, to high standards. Adhere to best practices that enhance user experience, usability, scalability, performance and security.  Learn about various components owned by the team and...

About the Role: Grade Level (for internal use): 12 The Team: The Index Engineering team is responsible for prototyping, building, and launching indices across various asset classes. The team is responsible for the full lifecycle of the index development process as well as interfacing with clients, and internal stakeholders to ensure successful product delivery. This role provides an opportunity to understand and implement cutting edge index products.  This role will offer the opportunity to connect with stakeholders from all aspects of SPDJI’s business and a direct connection to a wide variety of client and product types. This role allows to work with a highly collaborate and creative global team of financial engineers for continuous learning and person growing. Responsibilities and Impact: Index Engineering is a global team responsible for developing and launching indices at S&P Dow Jones Indices. This role encompasses full lifecycle of index...

About the Role: Grade Level (for internal use): 14 The Team Join a collaborative and innovative team dedicated to advancing Private Markets technology. We value subject matter expertise, strategic thinking, and a passion for driving business growth. Our culture emphasizes leadership, accountability, and continuous improvement. Responsibilities and Impact Lead the iLEVEL business, driving financial results and overseeing P&L management. Develop and execute go-to-market strategies to expand market presence and revenue. Guide product development, ensuring alignment with client needs and industry trends. Serve as a subject matter expert in Private Markets operations, including portfolio monitoring and valuations. Build and mentor a high-performing team, fostering professional growth and collaboration. Engage with global clients and stakeholders, providing thought leadership and market insights. Compensation/Benefits Information S&P...

Kensho is S&P Global’s hub for AI innovation and transformation. With expertise in machine learning, natural language processing, and data discovery, we develop and deploy novel solutions to innovate and drive progress at S&P Global and its customers worldwide. Kensho's solutions and research focus on business and financial generative AI applications, agents, data retrieval APIs, data extraction, and much more. At Kensho, we hire talented people and give them the autonomy and support needed to build amazing technology and products. We collaborate using our teammates' diverse perspectives to solve hard problems. Our communication with one another is open, honest, and efficient. We dedicate time and resources to explore new ideas, but always rooted in engineering best practices. As a result, we can innovate rapidly to produce technology that is scalable, robust, and useful. Applicants must be authorized to work in the U.S. without current or future visa sponsorship....

About the Role: Grade Level (for internal use): 15 About the Role: The Team: The Market Intelligence Finance and Operations (“F&O”) team is 150+ professionals across the world and is responsible for the financial operations, program management and executive support for the division.  The VP, MI Commercial Finance, Commercial Analytics & Business Partnering reports to the CFO of Market Intelligence, sits on the F&O Leadership team and oversees 40 professionals who support the Market Intelligence Revenue and Marketing Teams, across all our products, including incentive design and partnership around commercial operations. What’s In It for You : Become a leader in the Market Intelligence division and gain exposure to senior management by delivering business critical thought leadership and insights. Develop deep and wide expertise across all facets of S&P Global Market Intelligence, including central functions, product, and commercial. Grow and...

About the Role: Grade Level (for internal use): 05 About the Role: Join S&P Global’s People Team as a People Intern and gain hands-on experience supporting HR operations and projects that impact our global workforce. The Team: Our People function is dedicated to fostering a workplace where every employee can thrive. We are committed to attracting, developing, and retaining top talent while creating an environment that encourages collaboration, innovation, and professional growth. We empower our employees through comprehensive training programs, mentorship opportunities, and a strong emphasis on work-life balance. Responsibilities and Impact: You will have the opportunity to enhance your skills and build your network by working on a global scale across the People Team. Collaborate with People Partners, Centers of Excellence, and other stakeholders to support HR initiatives and operational priorities. Assist operations and project teams in implementing...

About the Role: Grade Level (for internal use): 14 Job Title: Senior Revenue Go-To-Market and Technical Solution Lead Role Summary The Sr. Revenue Technical Solution Architect (Sr. RTSA) partners closely with Sales, Account Management, Product, Technology and our Enterprise Data Organization to lead technical discussions with clients and architect end-to-end solutions that  drive deal velocity, deal size, win rates and retention. This senior role sits at the intersection of customer business challenges, product capabilities, technical strategy and solution selling— translating business outcomes into scalable solutions and serving as a trusted technical advisor in high value, strategic and complex sales opportunities. Primary Focus Lead the GTM function within the revenue organization to ensure we are supporting growth strategy through solution narratives, value propositions and packaging Lead solution architecture for complex engagement and opportunities by...

About the Role: Grade Level (for internal use): 10 The Team Control Room operates within the Compliance Monitoring and Exams pillar of S&P Global’s Ratings Risk and Controls department. The team applies standardized monitoring and surveillance protocols to prevent or manage conflicts of interest and protect confidential and/or material non‑public information collected or generated as part of credit rating activities. Team members demonstrate initiative by connecting their daily surveillance work to broader organizational priorities and contribute to maintaining ethical firewalls across the firm. What You Stand to Gain Exposure to global compliance risk management, regulatory frameworks, and regulatory technology. Opportunities to develop analytical and reporting capabilities using business intelligence tools. Experience applying compliance controls that directly support Ratings’ regulatory obligations and reputational risk mitigation. Growth in...

About the Role: Grade Level (for internal use): 09 The Role: CREDit Graduate Program Analyst – Americas Public Finance Grade (for internal applicants only): 9  Program Overview:   When you join S&P Global Ratings, you join one of the world's leading providers of independent credit risk research and benchmarks. You are part of a team that produces high quality fundamental research based on established criteria.  Our CREDit Graduate Program is a two-year training and development opportunity with our next intake joining us in September 2026. CREDit Program Analysts are hired for a specific practice; however, you are expected to transition between practices as dictated by business demands. In your first year CREDit analysts focus on acquiring skills and knowledge from your home practice. In your second year CREDit analysts gain exposure to other practices through a mix of classroom training and small projects or short-term secondments. All analysts combine...

About the Role: Grade Level (for internal use): 11 The Team: S&P Global Ratings' Structured Finance Ratings practice is a leader in providing credit ratings and opinions for securitizations backed by diverse ABS assets. Our team operates in a collegial culture with exceptional opportunities for professional development and career growth, focusing on facilitating capital market growth while maintaining analytical excellence. The Impact: As a Senior Analyst in our ABS Structured Finance Ratings team, you will play a critical role in evaluating credit risk and providing market-leading ratings opinions that help shape global capital markets. Your analytical expertise will directly influence investment decisions and contribute to the integrity of the structured finance marketplace. What's in it for you: Work alongside industry-leading professionals in structured finance and gain deep expertise in ABS securitizations Access exceptional professional...

About the Role: Grade Level (for internal use): 11 The Team: S&P Global Ratings' engineering team is at the forefront of developing innovative content management and publishing platforms that leverage cutting-edge technologies including web applications, data pipelines, machine learning, and multi-cloud architectures. We are a dynamic, passionate group that values technical excellence and self-driven professionals who thrive on solving complex challenges. Our team culture emphasizes innovation and collaboration as we build next-generation technology solutions that power global financial markets. Responsibilities and Impact: End-to-End Development: Lead the complete software development lifecycle (SDLC), encompassing architecture, design, development, testing, deployment, and support of technology solutions. Agile Practices: Actively participate in all Agile ceremonies, ensuring adherence to best practices and fostering a culture of continuous improvement....

About the Role: Grade Level (for internal use): 11 The Team: The Fixed Income Pricing and Reference Data team delivers independent pricing datasets, analytics, and reference data products across global credit markets, including CDS, syndicated loans, bonds, curves, and securitized products. Operating at the intersection of markets, data, and technology, the team combines deep asset class expertise with scalable data and analytics solutions to support institutional workflows. We value transparency, data integrity, and a strong client-first mindset in a collaborative, high-performance environment. Responsibilities and Impact: Lead the development and enhancement of loan pricing products, including independent bid/offer pricing, dealer-contributed inputs, evaluated pricing methodologies, and liquidity measures across global leveraged loan markets Drive the evolution of pricing methodologies and product capabilities by working closely with pricing, quantitative,...

About the Role: Grade Level (for internal use): 05 Our Internship Program: The S&P Dow Jones Indices intern program is a three-month, full-time position beginning around June 2026. The program seeks to attract high achievers from a diverse pool of undergraduate and postgraduate institutions. As an intern, you will get exposure to several teams within the S&P Dow Jones Indices Operations Group. Exceptional learning agility, time management, and analytical skills are necessary for your success. You will be able to apply your skills to real-world industry scenarios, gain experience in communicating in a professional environment and contribute to key projects that are critical to the calculation of S&P Dow Jones Indices. Interns have the opportunity to assist S&P Dow Jones Indices with achieving its mission to provide benchmarks that accurately gauge the markets and help institutions and individuals make well-informed decisions.Interns will also be provided...

About the Role: Grade Level (for internal use): 11 About the Role: The Team:   In this role, you’ll plan an integral part of S&P’s Global Equity Compensation team.  The role will be primarily responsible for assisting in daily administration of S&P’s Global Equity Compensation plan, as well as operating cross functionally with other areas of the business, including but not limited to Payroll, Legal, Finance and Treasury teams.  Excellent communication, strong interpersonal skills, project management abilities and the ability to be a team player are key attributes for success in this role.  This role will report to the Director of Equity Compensation Strategy & Operations. Responsibility and Impact: The position is responsible for administering all aspects of S&P Global Inc. long-term incentive compensation programs including cash-based and stock-based awards for our employees.  This includes compliance, reporting and education for...

About the Role: Grade Level (for internal use): 12 The Team: The U.S. Structured Credit - CLO team is part of the broader Structured Finance Group at S&P Global Ratings. The team assigns and monitors credit ratings for securitizations backed by broadly syndicated or middle market corporate loans. The practice provides credit ratings of structured products that are backed by pools of assets, mainly focused on Collateralized Loan Obligation (CLO) transactions. The Impact: As an Associate Director, you will be an integral part of the analytical team, responsible for cash flow modeling and transaction document analysis in support of new issue ratings and surveillance of CLO transactions. You will review documents as they pertain to our CLO criteria and conduct cash flow analyses to stress test the structures and enhancement levels under various economic scenarios. You will also participate in credit rating committees and interact with bankers, issuers and investors...

About the Role: Grade Level (for internal use): 11 The Role As a Cyber Incident Response Analyst, you will be part of the Cyber Defence team that develops and oversees the company's security program, ensuring S&P Global is protected from existing and emerging threats. In close partnership with Security Operations and Threat Intelligence, you will detect, analyze, and decisively respond to security incidents, enrich investigations with timely intelligence, and help drive proactive defences. While based in the UK, you will support response and intelligence needs globally. Candidates should have a genuine interest in cyber security and a strong grasp of attacker tactics, techniques, and procedures (TTPs). This role requires a detail-oriented, critical thinker who understands how adversaries exploit systems, networks, and people—and how to respond. Experience applying threat intelligence to investigations and to improve detections is highly desirable. Primary...

About the Role: Grade Level (for internal use): 12 The Team: The S&P Global Ratings Commercial Team is responsible for optimizing relationships and commercial outcomes with a broad set of clients in the U.S. We are a collaborative team who develop solutions that help our clients overcome their complex business challenges. The team focuses on relationship management and business development, and value intellectual curiosity and strategic thinking. We leverage our proprietary methodologies and cutting-edge technologies to provide unparalleled client engagement and solutions.   The Role: As a Sales & Relationship Manager within the Structured Finance team at SPGR, the team member will be responsible for managing and growing relationships with capital markets clients, driving revenue across assigned accounts, and contributing to broader team and account objectives through disciplined execution, market insight, and sound judgment. This role requires a strategic...

About the Role: Grade Level (for internal use): 10 The Team: The Customer Success team is a dynamic global organization where the work evolves daily. The team develops and executes data-driven processes to deliver a world-class customer experience. Your focus may include client migrations, onboarding new users, or supporting global strategic accounts across the corporate segment. Responsibilities and Impact:     Lead   proactive   and innovative customer engagement initiatives in close collaboration with   M arketing , Product,   Account Management, and Sales teams .   Cultivate strong relationships with power users and key stakeholders.   Develop specialization in key industry verticals or customer segments. Stay attuned to client business   objectives   and market trends to   identify   tailored solutions.   Deliver tailored training sessions (virtual/in-person) aligned to user roles and workflows....

About the Role: Grade Level (for internal use): 12 About the Role:   The Senior Project Manager is responsible for leading medium and high complexity projects that achieve key functional or business objectives. This role will develop and execute plans, establish a delivery schedule, coordinate resources, effectively socialize change impacts, risks and dependencies, keep senior stakeholders well informed and is accountable for rigorous and transparent delivery. The successful candidate will operate with a high degree of autonomy and collaborate closely with stakeholders within our People Team and across our company.   The Team: The People Program Management Office (PPMO) is responsible for leading medium and high complexity projects that achieve key functional or business objectives. It is driving innovation and efficiency by adopting and enhancing AI,  best practices, common tooling.  Responsibilities and Impact:  Project Leadership & Execution:  Lead...

About the Role: Grade Level (for internal use): 13 The Role: Team Lead, Sustainability Solutions Specialist, Corporates Segment, North America The Team: The Team Lead, Sustainability Solutions Specialist in New York plays a vital role in fostering strong relationships with our clients in the Corporates Segment while expanding our market presence. This role is dedicated to understanding the unique needs of businesses in the region and collaborating within S&P Global Sustainable1 and across other divisions to deliver a comprehensive suite of sustainability solutions tailored to their objectives. This team will be responsible for defining and executing the sales strategy for the Corporates Segment in North America, driving new sales, achieving sales targets,  directly managing the Corporates book of business, as well as supporting retention and account growth. The Impact: Reporting to the Head of Americas, in this role you will have the opportunity to work...

About the Role: Grade Level (for internal use): 05 About the role: When you join S&P Global Ratings, you join one of the world's leading providers of independent credit risk research and benchmarks. You will be part of a team that produces high quality fundamental research based on established criteria, you have the opportunity to ask probing questions to senior corporate executives, and interact with the global investor community.  With offices in 26 countries, rating $47.5 trillion in debt, and with nearly 1,400 credit analysts, S&P Global Ratings is an important part of the world’s financial infrastructure and has played a leading role for more than 150 years in providing investors and financers the information they need to more easily, quickly and efficiently provide capital to businesses and governments.  The Business Practice Groups include: Corporates, Public Finance, Financial Institutions, Structured Finance, Sovereign and International Public...

About the Role: Grade Level (for internal use): 09 The Team: The team is comprised of ambitious, commercially minded people looking to start a career in Account Management. While reporting directly into the Regional Manager, Revenue Associates, the ADR will spend a significant amount of time working directly with a team of account managers who they will be supporting in the day-today. Responsibilities and Impact: The Account Development Representative is a critical entry point into our commercial organization and a core component of our centralized Revenue Associate Program. This role is designed for high-potential early-career professionals who are motivated to build a successful career in revenue generation. Through a structured onboarding, training, and rotational development program, Associates will gain deep product knowledge, client engagement skills, sales methodology, and commercial acumen preparing them to seamlessly transition into quota-bearing Account...

About the Role: Grade Level (for internal use): 05 About the Role: Join us at S&P Global Ratings, the world’s leading provider of credit ratings. This opportunity offers the chance to embark on a dynamic 10-week summer training and development journey beginning in June 2026. You’ll gain hands-on experience supporting high-impact marketing initiatives across digital channels, content distribution, campaign execution, events, and performance measurement—while learning how marketing drives awareness, engagement, and demand in a highly regulated, fast-moving financial services environment. The Team: The S&P Global Ratings Marketing team is collaborative and driven, focusing on Digital, Content, Campaigns, Events, and Demand Generation. It promotes Ratings’ thought leadership, research, and product narratives by optimizing channel strategy, content, and performance reporting across web, email, and social media. You’ll collaborate with marketers and partners to...

About the Role: Grade Level (for internal use): 05 Job Description The Team: You will be an Intern in our S&P Wall Street Office (WSO) operations team. You will be working and supporting our team of analysts who are responsible for data maintenance, support, and analysis of activities for our clients. The position offers exposure to external industry entities such as portfolio managers, custodians, and agent banks. This is a great opportunity to gain extensive client interaction and experience in the syndicated loan market.     Responsibilities and Impact: Assist in processing trade settlements in WSO Admin under the guidance of team members based on client information. Support the team in ensuring timely processing of new borrowings, rollovers, and pay downs. Help with daily activity processing and new deal closings by reviewing source documentation and communications from agent banks. Aid in processing...