13 customer service agent jobs found

About the Role: Grade Level (for internal use): 12 The Team:       Credit Ratings is an integral part of the Global Ratings Services team,  comprising  a diverse group of 1,400 analysts spread across key financial hubs worldwide. We are dedicated to delivering high-quality insights and exceptional client service across all industry sectors.        The Esoteric   ABS team   assigns credit ratings to securities   backed by non-traditional   collateral like   corporate securitizations, data   centres , triple-net lease s , transpor tation   assets ,   De-Fi, etc.   by analysing underlying asset performance, structural protections, cash-flow mechanics, and downside stress scenarios .     Analysts produce opinions that help issuers and investors compare complex instruments, bringing market-relevant perspectives on topics such as performance trends, issuance conditions, and AI’s role in...

About the Role: Grade Level (for internal use): 13 The Team:   S&P Global Lending Solutions is the Enterprise Solutions business within S&P Global Market Intelligence that provides software, data, workflow automation, and managed services for the global loan and private credit markets. Its goal is to help lenders, asset managers, agent banks, CLO managers, and borrowers manage the full loan lifecycle more efficiently.    Responsibilities and Impact:    We are seeking an experienced salesperson to join our team and drive the sales of our loan solutions. The ideal candidate will have deep credit markets expertise, paired with a strong background in selling software solutions and services. The successful candidate will be responsible for managing and growing customer relationships with our sleeve of offerings and for proactively identifying and pursuing new business opportunities to ultimately achieve and surpass their quota.  Identify and pursue...

About the Role: Grade Level (for internal use): 15 The Team: Enterprise Technology & Platforms delivers cross-enterprise technology products, services, and capabilities to S&P Global's organizations and employees worldwide. The Developer Experience and Product Enablement function will own and evolve the enterprise product and software development lifecycle toolchain — the agentic PDLC — bringing together platforms, governance, support, productivity insights, and AI-native product management and engineering capabilities. It spans the full path from discovery and customer insight through definition, design, build, release, and in-market measurement, treating product management and engineering as one connected system rather than two adjacent toolsets. The team will operate as an enterprise hub, partnering closely with divisional CTO and product organizations and embedded practitioners to preserve business context while creating a consistent, scalable experience for...

About the Role: Grade Level (for internal use): 12 The Team: The SGA Application Security team operates as a strategic security partner, combining Application Security, DevSecOps, Exposure Management, and AI Security capabilities to proactively reduce risk while enabling innovation. Our collaborative, fast-paced culture emphasizes automation-first approaches, developer partnership, and continuous learning in emerging technologies. Team members gain exposure to enterprise-wide security transformation initiatives, AI-powered security tools, and opportunities to solve complex challenges that impact global engineering teams. Responsibilities and Impact: Lead complex application security assessments across multiple testing methodologies — including SAST, SCA, DAST, API security, secrets detection, and threat modeling — to identify and mitigate security vulnerabilities across the enterprise. Drive integration of security controls into developer workflows across...

About the Role: Grade Level (for internal use): 05 The Team: S&P’s WSO (Wall Street Office) provides real-time access to our clients portfolio and reporting insights for active asset management and deal administration, trading activities, cash and position level transparency and accurate P&L reporting. Underpinned by our WSO Administrator and WSO Agent product suites, WSO supports complex aspects of alternatives asset management in a scalable solution that increases operational efficiency while reducing risk. Our solutions are available as a hosted software or a fully outsourced managed service.   The Impact : We are seeking an emerging professional with exceptional analytical abilities and strong communication skills. The ideal candidate thrives in collaborative environments, demonstrating effective teamwork and interpersonal competence. Outstanding organizational skills, acute critical thinking, and a natural curiosity for problem-solving are essential. This...

About the Role: Grade Level (for internal use): 14 The Team: This team is essential to the division's data strategy, playing a key role in data transformation and leading efforts to replace legacy technical debt. The team embodies a strong commitment to delivering on business needs and demonstrates exceptional collaboration with both product and business partners. They are known for their collaborative approach, strong technical expertise, and the high energy and dedication they bring to their work. Responsibilities and Impact: Lead and scale a world-class engineering organization of 100+ data engineers, ML engineers, and platform developers, including managing managers and Staff/Principal-level engineers while driving hiring, retention, and talent development strategies Provide strategic technical direction for enterprise-scale lakehouse architecture using tools such as Databricks Data Intelligence Platform (Unity Catalog, Delta Lake, Delta Live Tables, Mosaic AI)...

About the Role: Grade Level (for internal use): 15 The Team  The Private Markets Technology team builds and operates the platforms that support critical workflows across Private Equity and Private Credit.  We are looking for a hands-on technology leader to own the engineering, architecture, delivery, and operational performance of our Private Markets technology platforms, while driving their transformation into modern, AI-native products.  This is a practitioner leadership role, not a traditional technology management or architecture position. The successful candidate will be equally comfortable writing code and prototyping solutions, working directly with engineering teams, shaping technology strategy, and driving complex organizational delivery.  The role requires strong Private Markets domain knowledge, deep engineering expertise, and the ability to challenge existing technology, data models, and operating practices to deliver meaningful transformation....

About the Role: Grade Level (for internal use): 13 The Team: The Security Architecture and Engineering team operates as strategic enablers of digital transformation, partnering across Technology, Business, and Security functions to deliver pragmatic, scalable security solutions. As a globally distributed team working in an Agile environment, we value technical excellence, collaborative problem-solving, and the ability to translate complex security challenges into actionable business outcomes. Our culture emphasizes continuous learning, mentorship, and staying at the forefront of emerging technologies like AI/ML security and Zero Trust architectures. Responsibilities and Impact: Lead enterprise-wide security architecture strategy - Define and govern security architecture across Cloud, AI, Application, Infrastructure, and Data domains, directly shaping the organization's digital transformation and innovation roadmap Drive Zero Trust architecture implementation -...

About the Role: Grade Level (for internal use): 15 The Role: Senior Distinguished Engineer Location: New York City The Team: S&P Dow Jones Indices Technology is reimagining how we build and operate technology for the next decade, operating at the intersection of innovation and market integrity where our systems underpin trillions of dollars in investment decisions. As the most senior technical individual contributor, you'll work alongside engineering leaders, product owners, and control functions who bring deep domain expertise and high standards for rigor, with executive sponsorship and genuine autonomy to shape our technical future. We value sound judgment, transparent trade-offs, and systems that maintain market trust while pushing the boundaries of what's possible in a regulated environment. Responsibilities and Impact: Define and execute technology vision and architecture strategy across S&P DJI's full technology stack, translating forward-looking...

About the Role: Grade Level (for internal use): 15 The Team: S&P Dow Jones Indices Technology is pioneering the next generation of index technology through autonomous and semi-autonomous agents, creating a new global function called Agentic Engineering. As the leader of this innovative team, you'll work in a collaborative environment that values technical excellence, rigorous quality standards, and the precision required for global benchmark administration. The team operates with executive sponsorship and the unique opportunity to build transformative capabilities from the ground up. Responsibilities and Impact: Define and deliver the global agentic engineering framework for S&P DJI Technology, including reference architecture, orchestration patterns, agent registries, and evaluation systems that engineering teams will adopt across the organization Lead the transformation from traditional software development to agent-driven processes, establishing...

About the Role: Grade Level (for internal use): 12 The Team:   Our Technology Governance & Delivery Enablement team at S&P Dow Jones Indices drives operational excellence through Lean Portfolio Management and Agile ways of working across complex product portfolios, value streams and Agile Release Trains. We foster a collaborative culture focused on accelerating technology delivery while embedding innovative AI-enabled practices and Responsible AI governance. As a globally minded team, we value continuous learning, transparency, accountability, and high-performing cross-functional partnerships that deliver measurable business outcomes at scale. Responsibilities and Impact: Lead planning and execution of Program Increments across one or more Agile Release Trains, ensuring alignment between business strategy, portfolio priorities, value stream goals, and measurable delivery outcomes. Drive PI Planning readiness by partnering with Product Management,...

About the Role: Grade Level (for internal use): 12 The Team:   You will be an expert contributor within the Ratings Organization's Data Services Team. Our team brings deep expertise across critical Ratings data domains, AI/ML and Generative AI solutions, technology platforms, and architectural patterns. Through collaboration, innovation, and knowledge sharing, we help drive a unified strategy and deliver scalable solutions that create business value. Data Services team members play a key role in providing technical leadership, fostering innovation, and delivering impactful solutions. This is a unique opportunity to contribute to and help shape the next generation of S&P Ratings' analytics platform. Responsibilities and Impact: Partner with business stakeholders to gather requirements, define use cases, and plan solution delivery. Collaborate with data scientists and software engineers to design, build, and deploy scalable machine learning and generative AI...

About the Role: Grade Level (for internal use): 13 The Team: The Director of AI Solutions & Integration leads the team that brings advanced analytics and AI capabilities into the heart of SPDJI's data operations. Reporting to the Director of Data AI & Enablement, this role ensures that AI is not just an experiment, but a production-ready, governed, and value-driving capability. This strategic leadership position enables SPDJI to harness the power of AI at scale, by accelerating innovation, enhancing productivity, and ensuring that every AI solution is safe, and aligned with business priorities. Responsibilities and Impact: Strategic Leadership & AI Vision Own and drive the AI solutions enablement strategy for SPDJI, defining how value streams design, build, and scale AI applications that deliver measurable business value Establish reference architectures and standards for GenAI/LLM solutions (e.g., RAG patterns, agentic workflows, orchestration,...