27 senior customer success manager jobs found

About the Role: Grade Level (for internal use): 11 The Team: The Customer Success team is a dynamic global organization where the work evolves daily. The team develops and executes data-driven processes to deliver a world-class customer experience. Your focus may include client migrations, onboarding new users, or supporting global strategic accounts across the corporate segment. Responsibilities and Impact: As a Customer Success Manager focused on Visible Alpha (VA), you will be responsible for driving user engagement, product adoption, and satisfaction across VA Insights and VA on Pro. You will partner closely with Marketing, Product, Account Management, and Sales teams to deliver proactive initiatives that maximize the value VA brings to our clients. Responsibilities Include: Lead targeted engagement campaigns for VA to increase product usage and deepen adoption. Develop expertise in the VA platform, staying current on new features, workflows, and...

About the Role: Grade Level (for internal use): 14 The Team: The Enterprise Solutions business within S&P Global Market intelligence provides buy-side, sell-side, and corporate clients with industry-leading software, data and services. The business portfolio offers a broad range of product offerings covering enterprise data management, investment management, loans platforms, regulatory and compliance solutions, and private markets solutions. Impact & Responsibilities:   Our  Lending Solutions  business portfolio is comprised of products that power the global lending ecosystem across the entire loans and credit ecosystem. This comprises of market-leading products including: WSO Software:  Resolves the operational complexities of loan portfolio management by automating data flows, reducing risks, and streamlining processes, ultimately providing a scalable and efficient solution for asset managers overseeing diverse portfolios. WSO Services:  Powered by WSO...

About the Role: Grade Level (for internal use): 12 The Team:  The S&P Global Ratings Commercial team is known for its collaborative spirit, client focus, and commitment to excellence. We value innovation, integrity, and intellectual curiosity, and we partner with clients to help them navigate complex capital markets, credit, and business challenges. The team is competitive, sales-focused, energetic, and highly collaborative, with a strong emphasis on building trusted relationships across clients, intermediaries, and internal stakeholders.  What you stand to Gain:    Work directly with CFOs, Treasurers, Market Intermediaries and other senior executives across the U.S. Public Finance market.  Build deep familiarity with assigned accounts, client business models, funding needs, and decision-making dynamics to support effective day-to-day and strategic coverage.  Develop a strong understanding of the ratings business, U.S. Public Finance market trends, and the...

About the Role: Grade Level (for internal use): 12 The Team: The MI Business Transformation, Strategy & Special Projects team is responsible for guiding the overall strategy of the Market Intelligence division of S&P Global. In addition to setting long-term strategic ambitions for the division, the team leads acquisitions and divestitures, strategic partnerships, portfolio management, growth initiatives and competitive intelligence. The team also partners closely with Finance and business stakeholders on long-term financial planning. This small, nimble team is responsible for evaluating all significant new investments for Market Intelligence and defining the requirements for delivering future growth coupled with large-scale business transformation initiatives aimed at optimizing portfolio strategy and improving business profitability and productivity. Responsibilities and Impact: Partner with business leaders across the division to shape and execute MI’s...

About the Role: Grade Level (for internal use): 13 Role Overview The Senior Revenue Performance Partner, Divisional Account Management – Global Lead, is a senior strategic leadership role responsible for driving commercial performance across the global book of business spanning the Americas, EMEA, and APAC. This role is central to executing the revenue transformation strategy for Divisional Account Management and ensuring alignment with the broader commercial operating model. This leader acts as a trusted advisor and strategic partner to senior Account Management and Revenue Leadership, supporting the development and communication of strategic priorities, preparing high-impact presentations, and facilitating effective leadership communications. The role involves synthesizing complex issues into clear recommendations, framing strategic choices, and ensuring disciplined follow-through on key decisions. The position also leads a global Revenue Performance team supporting...

About the Role: Grade Level (for internal use): 12 Sponsorship Account Manager Reports to: Commercial Director Location: New York The Role With Intelligence is looking for a high-performing sponsorship sales professional to play a pivotal role in driving new business revenue and the successful growth of new event launches within our growing Summits portfolio. This is a frontline revenue-generating role with a strong emphasis on opening new accounts, building pipeline, and taking new products to market. The successful candidate will be responsible for identifying, securing, and growing relationships with new sponsors, while also contributing to the go-to-market strategy and commercial success of newly launched events. This is a high-impact, fast-paced, client-facing role requiring a strong understanding of the asset management industry, particularly GP and service provider audiences. Experience in event sales selling to asset managers seeking capital from insurance...

About the Role: Grade Level (for internal use): 13   The Team: The Asset Owners Team is part of the North America Commercial organization. We focus on a carefully identified group of institutional decision-makers and influencers, promoting solutions and providing access to index data, analytics, research, and market intelligence. We work closely with colleagues across Client Coverage, Product, Index Investment Strategy, Research & Design, Client Services, Marketing, and Legal to deliver client outcomes and revenue growth. Responsibilities and Impact: Drive commercial growth and revenue generation by identifying, qualifying, and advancing opportunities from early discovery through client execution, building and managing a robust pipeline across U.S. and Canadian asset owners. This role requires demonstrating how your work fits into the broader strategy and leveraging your network in other functions and at a senior leadership level to ensure strategic...

About the Role: Grade Level (for internal use): 12 The Team: The Financial Services team within S&P Global Ratings operates as a globally distributed sector team focused on banks, brokers, exchanges, and clearinghouses in Canada and the U.S. Our team values analytical excellence, collaborative relationships, and strategic thinking in delivering high-quality credit research. We foster an environment where diverse perspectives drive innovative solutions and where each team member contributes to maintaining our reputation for integrity and transparency in the financial markets. The Impact: At S&P Global Ratings, your analytical opinion truly matters, and each person who works here plays an essential role in upholding our reputation for integrity, transparency, and ratings excellence. S&P Global Ratings plays a vital role in bringing transparency and comparability to the financial markets, enabling investors and other decision makers to measure and manage...

About the Role: Grade Level (for internal use): 14 The Role: Sr. Director, S&P Global Corporate Strategy The Team: You are part of the larger Strategy, M&A and Investments Team reporting to the Global Head of Corporate Strategy.  Specifically, this role focuses on our S&P Global (SPGI) Corporate Strategy supporting a broad range of strategic activities for a business of approximately $14billion in revenue and over 40,000 employees worldwide.  Our team partners closely with Finance, enterprise functions and the divisional teams.   As part of a larger enterprise team, you will have complementary talent to support your success as you oversee establishing strategic growth priorities, and tracking key business metrics and progress against strategic initiatives. The Impact: The Sr. Director, Corporate Strategy is a critical member of the Strategy team and the broader Finance, Strategy, M&A, Corporate Development and Partnerships community. You are...

About the Role: Grade Level (for internal use): 13 Director, Asset Manager Sales, Multi-Asset & Options Indices Role Overview S&P Dow Jones Indices is seeking a Director, Asset Manager Sales, Multi-Asset & Options Indices to lead commercial growth across our derivative-based and multi-asset index solutions. This is a senior role within the Sales organization, designed to meet growing client demand for sophisticated index solutions for buy-side clients. The Director will combine deep technical fluency in derivatives overlays and other options- and income-based strategies with a strong commercial orientation and proven ability to originate, develop, and close complex licensing opportunities. The role will require consultative selling, senior client engagement, structured problem solving, and close collaboration with Product Management, Research & Design, Legal, Finance, and Marketing. This individual will serve as a senior sales rep, helping clients...

About the Role: Grade Level (for internal use): 13 About the Role: This highly visible IT Sourcing Director role offers the opportunity to, in partnership with an experienced group of  IT procurement professionals, shape and directly influence S&P’s most critical IT investment considerations through the development of robust, supporting category & sourcing strategies. This role involves collaborating with our CTO, CISO, CPO, Controller & their respective leadership teams to identify technical & business requirements, conducting market analyses, managing sourcing events, and negotiating contracts with new and incumbent suppliers to ensure best-in-class qualitative & quantitative outcomes are cross-functionally delivered. The IT Sourcing Director will also manage supplier relationships, monitor performance, drive continuous improvement, and ensure compliance with organizational policies and procedures. The ideal candidate will have executive presence,...

About the Role: Grade Level (for internal use): 13 Director, Global Financial Crimes Compliance Advisory and Export Control Responsibilities and Impact: The Impact: The Director, Global Financial Crimes Compliance Advisory and Export Control will be responsible for providing second line of defense regulatory advice and execution oversight across sanctions, export controls, anti-money laundering (AML), and anti-bribery/anti-corruption (ABC) compliance topics. Your leadership will be instrumental in protecting S&P Global from financial crimes compliance regulatory, operational, and reputational risks. You will ensure that financial crimes risks are proactively identified and addressed with the First Line of Defense, that compliance requirements are consistently implemented, and that the company’s reputation for integrity and trust is upheld in every market and business activity. The role will serve as a key advisor for New Product Approval (NPA) and...

About the Role: Grade Level (for internal use): 12 The Role: Associate Director, S&P Global Corporate Strategy The Team: You are part of the larger Enterprise Strategy & Planning Team you will report into the Corporate Strategy team.  Specifically, this role focuses on our S&P Global Corporate Strategy supporting a broad range of strategic activities for a business of approximately $14billion in revenue and over 40,000 employees world-wide.  As part of a larger enterprise team, you will contribute towards the establishment of strategic growth priorities and plans and tracking key business metrics and progress against strategic initiatives. The Impact: The Associate Director, Corporate Strategy is an important member of the Strategy team and participates in driving the near- and long-term strategic objectives for the business.  You will participate in multiple complex projects of significant strategic impact at one time, often across...

About the Role: Grade Level (for internal use): 12 About the Role: Responsibilities and Impact: This role serves as a Global People Partner to the Market Intelligence (MI) Revenue organization, supporting senior Revenue leaders. The role partners closely with RLT and cross-functional teams to strengthen organizational effectiveness, performance rigor, leadership capability, and talent outcomes across the Revenue organization. Act as a strategic advisor and trusted partner to senior Revenue leaders, supporting business outcomes through effective people strategies focused on organizational effectiveness, leadership capability, talent, succession, and culture. Strengthen performance management rigor across the Revenue organization, including goal clarity, coaching for underperformance, early intervention, and manager accountability for outcomes. Partner with Revenue and Finance leadership on workforce planning, productivity, incentive alignment, and change...

About the Role: Grade Level (for internal use): 11 About the Role:   Grade Level (for internal use):  1 1   The Team:   As a vital member of S&P Dow Jones Indices’ (S&P DJI)   m ulti - a sset   marketing team, this position   is responsible for   spearheading product marketing initiatives that enhance awareness,   adoption   and engagement of S&P DJI’s   multi - asset   offerings. This role will concentrate on developing compelling   index   solution   narratives and content strategies that resonate with target audiences in the evolving   insurance,   bank   and   asset   management   landscape.   As part of the broader commercial organization, Marketing is tasked with aligning product marketing activities—including product launches, content creation, go-to-market   strategies   and client education—with specific commercial outcomes. This role is crucial in positioning S&P...

About the Role: Grade Level (for internal use): 13 The Team: The Director of Data Integration & Workflows leads the team that serves as the backbone of enablement at S&P Dow Jones Indices (SPDJI), responsible for building, templating, and standardizing the data pipelines and workflow patterns that power our index and analytical solutions. Reporting to the Director of Data AI & Enablement, this role is critical to the Data Platform enablement strategy, accelerating delivery, reducing production risk, and ensuring that every pipeline and workflow is scalable, observable, and maintainable. Responsibilities and Impact: Strategic Leadership & Technical Vision Define and drive the data automation and transformation strategy for the Data Integration & Workflows group, setting standards and approaches for building production-ready pipelines and workflow automation across value streams Establish reference architectures and engineering standards for...

About the Role: Grade Level (for internal use): 13 The Team: The Director of AI Solutions & Integration leads the team that brings advanced analytics and AI capabilities into the heart of SPDJI's data operations. Reporting to the Director of Data AI & Enablement, this role ensures that AI is not just an experiment, but a production-ready, governed, and value-driving capability. This strategic leadership position enables SPDJI to harness the power of AI at scale, by accelerating innovation, enhancing productivity, and ensuring that every AI solution is safe, and aligned with business priorities. Responsibilities and Impact: Strategic Leadership & AI Vision Own and drive the AI solutions enablement strategy for SPDJI, defining how value streams design, build, and scale AI applications that deliver measurable business value Establish reference architectures and standards for GenAI/LLM solutions (e.g., RAG patterns, agentic workflows, orchestration,...

About the Role: Grade Level (for internal use): 13 The Team: ClearPar, part of S&P Global Market Intelligence’s Enterprise Solutions business, is the market-leading platform for settlement of broadly syndicated loans and private credit. We support a diverse global client base—including buy-side, sell-side, agent banks, and corporate participants—by delivering automated workflow solutions that streamline settlement, reduce operational risk, and improve market efficiency. In this role, you will take an enterprise perspective—connecting near-term delivery to ClearPar’s longer-term strategy—while staying close to evolving market structure, client operating models, and competitor dynamics.  Responsibilities & Impact: As Director, Product Management, you will lead the evolution of the ClearPar product portfolio (including Loan Platforms, ADFlow, Loan Processor, Message Director, Document Delivery, and ClearPar Analytics). Your work will directly influence how...

About the Role: Grade Level (for internal use): 13 About the Role: We are seeking a Director, RPA Automation & Citizen Development to lead our Automation team at S&P Global Ratings. In this role you will work business stake holders to understand thier automations, assist them in automation development by adhering to Ratings Cistizen Development SOPs and also contribute to the deployment, monitoring, and management of RPA solutions and managing the RPA team.  You will also play a pivotal role in implementing our RPA operations, ensuring the management of our RPA Portfolio.  . The Team: You will lead, manage, and work closely with a world-class RPA and Automation team comprised of experts in RPA tools and engineers. Your contributions will be critical in engineering and developing solutions for RPA and Automation, supporting S&P’s transformation to drive value both internally and for our customers. This role presents a unique opportunity for RPA managers...

About the Role: Grade Level (for internal use): 15 The Role We are looking for a visionary and client-obsessed technology leader to be our Global Head of Commercial Technology Portfolio . In this critical role, you will own the entire technology ecosystem that governs how our clients discover, consume, and engage with S&P Global Indices products and data. You will be the single leader responsible for our global data distribution platforms, client-facing portals, and the full suite of sales and marketing technologies that power our growth. Your mission is to build a seamless, world-class digital experience that delights our customers and provides a strategic advantage to our commercial teams. Key Responsibilities: Commercial Technology Vision: Define and execute a cohesive technology strategy across all client-facing and revenue-enabling platforms, including data delivery APIs, customer portals, CRM, and the marketing technology stack. Drive Revenue...

About the Role: Grade Level (for internal use): 16 The Role We are seeking a transformative technology leader to serve as the Global Head of Index Build Technology P ortfolio . This is a senior leadership role responsible for re-imagining and rebuilding the entire technology platform that powers the S&P Dow Jones Indices business. You will own the vision, strategy, and execution for the full index lifecycle—from initial research and prototyping to high-frequency calculation and global launch. Your mission is to build a highly scalable, automated, and resilient platform that enables SPDJI to dramatically accelerate its pace of innovation and expand its business into new markets and asset classes. Key Responsibilities: Develop Technical Vision & Strategy: Define and evangelize a long-term technical strategy to modernize the entire index creation, calculation, and rebalancing ecosystem. Your vision will directly enable the growth of the index...

About the Role: Grade Level (for internal use): 13 The Team: The Private Asset Valuation Services division provides valuation services on private equity, venture capital, and private debt investments to the largest asset managers, investment banks, and fund administrators. Key services include Private Equity and Private Debt Fair Value Services, and Qval Valuation Solutions. The global team is widely regarded as the market leader for these services and maintain extremely strong relationships across the market. Responsibilities & Impact: Business Development is the commercial arm of product. The team is the key between our clients/market needs and our product teams; in this role we partner with clients to directly influence the direction that our services take, plan for future growth, and execute on new ideas. Assist in the creation of business plans and sales campaigns Perform client/ prospect outreach in several ways including individual client meetings,...

About the Role: Grade Level (for internal use): 09 The Multi-Asset Indices Product Management team at S&P Dow Jones Indices (S&P DJI) is seeking a Senior Specialist to support its initiatives in both the US and globally. This is an exciting opportunity to join the team as a product manager, providing S&P DJI’s clients with indexing solutions in growing areas of the insurance, options overlay, and multi-asset investment universes. This multi-faceted role includes serving as the owner of the product development and maintenance process as well as the financial health of the product line. The Role The Senior Specialist will play an integral role within the Multi-Asset Indices Product Management team.  The role includes the following key responsibilities: Help define and execute the product development strategy, considering broad market trends and client needs. Support the suite of Multi-Asset Indices and products via analysis and content creation for...

About the Role: Grade Level (for internal use): 11 The Role: Manager, Insurance Risk Management The Team:  The Risk Management team operates as a strategic partner to business segments across S&P Global, ensuring comprehensive protection of company assets and operations. We value technical expertise, collaborative problem-solving, and proactive risk identification. Our team works closely with internal stakeholders and external partners to maintain best-in-class insurance programs that support business growth while managing exposures effectively. Responsibilities and Impact: Drive the comprehensive insurance program renewal process by compiling underwriting data, reviewing program structures, and recommending coverage changes based on industry best practices and company exposures, managing deliverables from brokers, and reviewing quotes, binders and policies. Manage and oversee renewals of S&P Global's Casualty, Property, E&O, Cyber, D&O,...