29 customer service jobs found in Pennington, NJ

About the Role: Grade Level (for internal use): 10 The Team: The team is responsible for building external customer facing websites using emerging tools and technologies. The team works in a significant environment that gives ample opportunities to use creative ideas to take on complex problems for Commercial team. Responsibilities and Impact: Drive the development of strategic initiatives and BAU in a timely manner, collaborating with stakeholders Set priorities and coordinate workflows to efficiently contribute to S&P objectives Promote outstanding customer service, high performance, teamwork, and accountability Define roles and responsibilities with clear goals and processes Contribute to S&P enterprise architecture and strategic roadmaps Develop agile practices with continuous development, integration, and deployment Collaborate with global technology development teams and cross-functional teams Make meaningful contributions in...

About the Role: Grade Level (for internal use): 11 The Team: S&P Global Ratings is one of the world’s leading providers of independent credit risk research and benchmarks. Within S&P Global Ratings, Americas Public Finance – Utilities is a critical sector of the capital markets, as our credit analysis supports key funding initiatives and underpins essential infrastructure across the country. You will join a professional team of analysts that maintains a strong culture of analytical excellence and customer service in a supportive, diverse, and collegial environment. The Impact: As a Senior Analyst on the Utilities Team, you will play a central role in producing high‑quality, decision‑useful credit analysis for water, wastewater, solid waste, and public power and cooperative electric utilities nationwide. Your work directly influences market transparency, investor confidence, and access to capital for essential public infrastructure. This role requires...

About the Role: Grade Level (for internal use): 13 The Team: The Regulatory & Compliance Commercial team focuses on driving growth and expanding our solutions to effectively address our customers' evolving needs. By prioritizing creativity and agility, we approach problems with an open mind and adapt to fast-paced environments, making informed decisions that enhance our effectiveness. Collaboration and a client-centric approach are fundamental to our culture, enabling us to work efficiently with stakeholders to deliver exceptional service and foster long-term partnerships. Responsibilities and Impact: We are seeking a dynamic and innovative leader, with experience within Investment Banking, Financial Services and/or Software to drive engagement and business success across our Counterparty Manager product suite, which includes solutions such as CLM Pro, Document Solutions, Managed Services and Entity Data. This individual will be responsible for fostering...

About the Role: Grade Level (for internal use): 13 Director, Global Financial Crimes Compliance Advisory and Export Control Responsibilities and Impact: The Impact: The Director, Global Financial Crimes Compliance Advisory and Export Control will be responsible for providing second line of defense regulatory advice and execution oversight across sanctions, export controls, anti-money laundering (AML), and anti-bribery/anti-corruption (ABC) compliance topics. Your leadership will be instrumental in protecting S&P Global from financial crimes compliance regulatory, operational, and reputational risks. You will ensure that financial crimes risks are proactively identified and addressed with the First Line of Defense, that compliance requirements are consistently implemented, and that the company’s reputation for integrity and trust is upheld in every market and business activity. The role will serve as a key advisor for New Product Approval (NPA) and...

About the Role: Grade Level (for internal use): 15 The Role We are looking for a visionary and client-obsessed technology leader to be our Global Head of Commercial Technology Portfolio . In this critical role, you will own the entire technology ecosystem that governs how our clients discover, consume, and engage with S&P Global Indices products and data. You will be the single leader responsible for our global data distribution platforms, client-facing portals, and the full suite of sales and marketing technologies that power our growth. Your mission is to build a seamless, world-class digital experience that delights our customers and provides a strategic advantage to our commercial teams. Key Responsibilities: Commercial Technology Vision: Define and execute a cohesive technology strategy across all client-facing and revenue-enabling platforms, including data delivery APIs, customer portals, CRM, and the marketing technology stack. Drive Revenue...

About the Role: Grade Level (for internal use): 09 Title: Account Executive Location: With Intelligence, 41 Madison Avenue, New York City About M&A Deals: M&A Deals is the new premier deal origination and market mapping tool designed specifically for private markets. It combines the longstanding trusted SPS data, the proprietary, forward-looking M&A news from The Deal and the aware winning With Intelligence’s fund level details to empower our clients with more strategic investment decisions, identify new proprietary opportunities, and understand where their market coverage gaps are. As we launch this new product and expand our scope, we are seeking a motivated and skilled Account Executive to join our dynamic team. Key Responsibilities: Sales Development: Identify and engage prospective clients within the private equity space. Utilize a consultative approach to understand their needs and present tailored solutions. Relationship Building: Foster...

About the Role: Grade Level (for internal use): 11 The Team: The Fixed Income Index Management team within the Global Index Management & Production Group (“IMPG”) at S&P Dow Jones Indices. The team is responsible for maintaining a wide range of high-profile, S&P and iBoxx-branded, global fixed income indices across a range of themes, including Leveraged Loans, Private Markets and CLOs. Responsibilities and Impact: As a (Senior) Index Manager, you will play a crucial role in maintaining, supporting and enhancing the quality and integrity of our fixed income indices. You will collaborate closely with a variety of stakeholders to ensure the accuracy of our benchmarks, as well as regularly review and assess index methodologies, both existing and new. The successful candidate will become an expert in the methodologies of an assigned set of indices, as well as S&P DJI’s policies and procedures, ensuring that our indices are maintained in accordance with...

About the Role: Grade Level (for internal use): 12 The Team: The Index Engineering team is responsible for prototyping, building, and launching indices across various asset classes. The team is responsible for the full lifecycle of the index development process as well as interfacing with clients, and internal stakeholders to ensure successful product delivery. This role provides an opportunity to understand and implement cutting edge index products.  This role will offer the opportunity to connect with stakeholders from all aspects of SPDJI’s business and a direct connection to a wide variety of client and product types. This role allows to work with a highly collaborate and creative global team of financial engineers for continuous learning and person growing. Responsibilities and Impact: Index Engineering is a global team responsible for developing and launching indices at S&P Dow Jones Indices. This role encompasses full lifecycle of index...

About the Role: Grade Level (for internal use): 10 The Team: The US/Canada Index Management team within the Global Index Management & Production Group manages a wide range high-profile indices including US and Canadian equities, dividend and thematic indices. Responsibilities and Impact: The Index Analyst is responsible for maintaining a wide range of indices. The Index Analyst is required to ensure that the indices are managed in accordance with their methodology, perform routine analysis and make presentations to Index Committees on a periodic basis. An exciting opportunity to join the leading index provider. As an Index Analyst, you will work on a wide range of indices across global markets and analyze and implement complex index methodology, as well as solve non-routine problems on an on-going basis. As an Index Analyst, you will be responsible for all aspects of an assigned group of indices, make recommendations for index membership and present changes...

About the Role: Grade Level (for internal use): 12 The Role:  Product Manager, Private Markets Product Team S&P Dow Jones Indices is a leading provider of iconic and innovative index solutions, bringing transparency to global capital markets. Our Private Markets initiative is at the forefront of innovation, aiming to democratize access to private equity, private credit, and real assets while introducing greater efficiency and transparency within these sectors. The Team  The Private Markets Product team is pioneering the development of index solutions within private markets, a new and innovative area. This team is dedicated to breaking new ground and finding solutions that will democratize access to private markets and enhance operational efficiency. We value creativity, collaboration, and a global mindset. Joining this team offers an exciting opportunity to be part of a transformative initiative. The Product Manager will play a key role in developing our...

About the Role: Grade Level (for internal use): 10 About the Role: Private Market and other Thematic Indices‘ data owner         As a Private Market Indices data owner within the Global Index Management & Production Group (IMPG), you will be responsible for preparing, validating, and ensuring the accuracy of private equity, venture capital, private debt, and real asset data ahead of scheduled index rebalances. You will work with various datasets that include valuations, holdings, and transaction records, applying rigorous validation checks against trusted reference sources.  This position is part of the Data Excellence – Fixed Income Data group, which focuses on a wide array of datasets used for the maintenance and rebalancings for S&P Private Market indices.      Responsibilities and Impact:    As the key point of accountability for private market data quality, you will work closely with internal and external data providers to...

About the Role: Grade Level (for internal use): 12 The Team:  The S&P Global Ratings Commercial team is known for its collaborative spirit, client focus, and commitment to excellence. We value innovation, integrity, and intellectual curiosity, and we partner with clients to help them navigate complex capital markets, credit, and business challenges. The team is competitive, sales-focused, energetic, and highly collaborative, with a strong emphasis on building trusted relationships across clients, intermediaries, and internal stakeholders.  What you stand to Gain:    Work directly with CFOs, Treasurers, Market Intermediaries and other senior executives across the U.S. Public Finance market.  Build deep familiarity with assigned accounts, client business models, funding needs, and decision-making dynamics to support effective day-to-day and strategic coverage.  Develop a strong understanding of the ratings business, U.S. Public Finance market trends, and the...

About the Role: Grade Level (for internal use): 15 The Team: The Software business operates in a global, highly collaborative environment, partnering across Product, Sales, Customer Experience, Operations, and Technology to shape growth strategy, go-to-market execution, and revenue expansion across the portfolio.  Our primary locations are in the US(NY), UK (London), and India (Gurgaon) with global sales coverage. Responsibilities & Impact: The Head of Software will define and execute the commercial and product strategy for the full product suite, including growth, market positioning, pricing, client engagement, and strategic investment priorities. The role acts as an enterprise leader for the portfolio, connecting market needs, client value, product direction/investment, and commercial outcomes. The successful candidate will bring deep expertise across asset servicing, post-trade ecosystems, tax processing, and regulatory reporting, with the ability to...

About the Role: Grade Level (for internal use): 11 The Team: The Customer Success team is a dynamic global organization where the work evolves daily. The team develops and executes data-driven processes to deliver a world-class customer experience. Your focus may include client migrations, onboarding new users, or supporting global strategic accounts across the corporate segment. Responsibilities and Impact: As a Customer Success Manager focused on Visible Alpha (VA), you will be responsible for driving user engagement, product adoption, and satisfaction across VA Insights and VA on Pro. You will partner closely with Marketing, Product, Account Management, and Sales teams to deliver proactive initiatives that maximize the value VA brings to our clients. Responsibilities Include: Lead targeted engagement campaigns for VA to increase product usage and deepen adoption. Develop expertise in the VA platform, staying current on new features, workflows, and...

About the Role: Grade Level (for internal use): 11 About With Deals: With Deals is the new premier deal origination and market mapping tool designed specifically for the private markets.  It combines the longstanding trusted SPS data, the proprietary, forward-looking M&A news from The Deal and the award winning With Intelligence’s fund level details to empower our clients with more strategic investment decisions, identify new proprietary opportunities, and understand where their market coverage gaps are.   As we launch this new product and expand our scope, we are seeking a motivated and skilled Enterprise Account Executive to join our dynamic team. Responsibilities: Sales Development:  Identify and engage prospective clients within the private markets which can include but not limited to private equity, investment banks, law firms and M&A consultants. Utilize a consultative approach to understand their needs and present tailored solutions....

About the Role: Grade Level (for internal use): 12 Sponsorship Account Manager Reports to: Commercial Director Location: New York The Role With Intelligence is looking for a high-performing sponsorship sales professional to play a pivotal role in driving new business revenue and the successful growth of new event launches within our growing Summits portfolio. This is a frontline revenue-generating role with a strong emphasis on opening new accounts, building pipeline, and taking new products to market. The successful candidate will be responsible for identifying, securing, and growing relationships with new sponsors, while also contributing to the go-to-market strategy and commercial success of newly launched events. This is a high-impact, fast-paced, client-facing role requiring a strong understanding of the asset management industry, particularly GP and service provider audiences. Experience in event sales selling to asset managers seeking capital from insurance...

About the Role: Grade Level (for internal use): 12 The Team: The Financial Services team within S&P Global Ratings operates as a globally distributed sector team focused on banks, brokers, exchanges, and clearinghouses in Canada and the U.S. Our team values analytical excellence, collaborative relationships, and strategic thinking in delivering high-quality credit research. We foster an environment where diverse perspectives drive innovative solutions and where each team member contributes to maintaining our reputation for integrity and transparency in the financial markets. The Impact: At S&P Global Ratings, your analytical opinion truly matters, and each person who works here plays an essential role in upholding our reputation for integrity, transparency, and ratings excellence. S&P Global Ratings plays a vital role in bringing transparency and comparability to the financial markets, enabling investors and other decision makers to measure and manage...

About the Role: Grade Level (for internal use): 13 Director, Asset Manager Sales, Multi-Asset & Options Indices Role Overview S&P Dow Jones Indices is seeking a Director, Asset Manager Sales, Multi-Asset & Options Indices to lead commercial growth across our derivative-based and multi-asset index solutions. This is a senior role within the Sales organization, designed to meet growing client demand for sophisticated index solutions for buy-side clients. The Director will combine deep technical fluency in derivatives overlays and other options- and income-based strategies with a strong commercial orientation and proven ability to originate, develop, and close complex licensing opportunities. The role will require consultative selling, senior client engagement, structured problem solving, and close collaboration with Product Management, Research & Design, Legal, Finance, and Marketing. This individual will serve as a senior sales rep, helping clients...

About the Role: Grade Level (for internal use): 11 About the Role:   Grade Level (for internal use):  1 1   The Team:   As a vital member of S&P Dow Jones Indices’ (S&P DJI)   m ulti - a sset   marketing team, this position   is responsible for   spearheading product marketing initiatives that enhance awareness,   adoption   and engagement of S&P DJI’s   multi - asset   offerings. This role will concentrate on developing compelling   index   solution   narratives and content strategies that resonate with target audiences in the evolving   insurance,   bank   and   asset   management   landscape.   As part of the broader commercial organization, Marketing is tasked with aligning product marketing activities—including product launches, content creation, go-to-market   strategies   and client education—with specific commercial outcomes. This role is crucial in positioning S&P...

About the Role: Grade Level (for internal use): 13 The Team: The Director of Data Integration & Workflows leads the team that serves as the backbone of enablement at S&P Dow Jones Indices (SPDJI), responsible for building, templating, and standardizing the data pipelines and workflow patterns that power our index and analytical solutions. Reporting to the Director of Data AI & Enablement, this role is critical to the Data Platform enablement strategy, accelerating delivery, reducing production risk, and ensuring that every pipeline and workflow is scalable, observable, and maintainable. Responsibilities and Impact: Strategic Leadership & Technical Vision Define and drive the data automation and transformation strategy for the Data Integration & Workflows group, setting standards and approaches for building production-ready pipelines and workflow automation across value streams Establish reference architectures and engineering standards for...

About the Role: Grade Level (for internal use): 13 The Team: The Director of AI Solutions & Integration leads the team that brings advanced analytics and AI capabilities into the heart of SPDJI's data operations. Reporting to the Director of Data AI & Enablement, this role ensures that AI is not just an experiment, but a production-ready, governed, and value-driving capability. This strategic leadership position enables SPDJI to harness the power of AI at scale, by accelerating innovation, enhancing productivity, and ensuring that every AI solution is safe, and aligned with business priorities. Responsibilities and Impact: Strategic Leadership & AI Vision Own and drive the AI solutions enablement strategy for SPDJI, defining how value streams design, build, and scale AI applications that deliver measurable business value Establish reference architectures and standards for GenAI/LLM solutions (e.g., RAG patterns, agentic workflows, orchestration,...

About the Role: Grade Level (for internal use): 13 The Team: This sales director will partner closely with Commercial, Marketing, Customer Experience, and global sales to deliver on annual bookings, ACV, Services and business growth targets while ensuring operational rigor, forecast accuracy, and customer satisfaction. The ideal candidate has a strong commercial track record in enterprise software, deep industry knowledge, and experience leading high performing sales teams. Responsibilities and Impact: The  Americas Sales  role reports into the Head of US Revenue for the Client lifecycle & Regulatory Solutions portfolio . This role is responsible for delivering on the go-to-market strategy, driving revenue growth, and scaling growth across North America. Revenue Growth & Commercial Execution   ·          Deliver on the North America commercial strategy across the suite of Client Lifecycle & Regulatory solutions...

About the Role: Grade Level (for internal use): 16 The Role We are seeking a transformative technology leader to serve as the Global Head of Index Build Technology P ortfolio . This is a senior leadership role responsible for re-imagining and rebuilding the entire technology platform that powers the S&P Dow Jones Indices business. You will own the vision, strategy, and execution for the full index lifecycle—from initial research and prototyping to high-frequency calculation and global launch. Your mission is to build a highly scalable, automated, and resilient platform that enables SPDJI to dramatically accelerate its pace of innovation and expand its business into new markets and asset classes. Key Responsibilities: Develop Technical Vision & Strategy: Define and evangelize a long-term technical strategy to modernize the entire index creation, calculation, and rebalancing ecosystem. Your vision will directly enable the growth of the index...

About the Role: Grade Level (for internal use): 13 The Team: The Private Asset Valuation Services division provides valuation services on private equity, venture capital, and private debt investments to the largest asset managers, investment banks, and fund administrators. Key services include Private Equity and Private Debt Fair Value Services, and Qval Valuation Solutions. The global team is widely regarded as the market leader for these services and maintain extremely strong relationships across the market. Responsibilities & Impact: Business Development is the commercial arm of product. The team is the key between our clients/market needs and our product teams; in this role we partner with clients to directly influence the direction that our services take, plan for future growth, and execute on new ideas. Assist in the creation of business plans and sales campaigns Perform client/ prospect outreach in several ways including individual client meetings,...