Full time
S&P Global
New York, NY
About the Role: Grade Level (for internal use): 11 The Team: The Customer Experience Design team is part of the Energy division’s Customer Experience capability, helping the business understand customers, markets and emerging needs so leaders can make confident, evidence-based decisions. We are a collaborative, curious and customer-centered team that values methodological rigor, practical impact and strong partnership across Product, Technology, Commercial, Customer Experience, Marketing and Strategy. Responsibilities and Impact: Own and continuously evolve the Energy division’s customer and market research portfolio, partnering with the Director of CX Design to align investment and resources to strategic priorities, growth opportunities and the decisions research will support. Partner with the Director, CX Design and senior leaders across Product, Technology, Commercial, Customer Experience, Marketing and Strategy to identify priority business questions and...