18 customer experience coordinator jobs found

About the Role: Grade Level (for internal use): 11 The Role As a Cyber Incident Response Analyst, you will be part of the Cyber Defence team that develops and oversees the company's security program, ensuring S&P Global is protected from existing and emerging threats. In close partnership with Security Operations and Threat Intelligence, you will detect, analyze, and decisively respond to security incidents, enrich investigations with timely intelligence, and help drive proactive defences. While based in the UK, you will support response and intelligence needs globally. Candidates should have a genuine interest in cyber security and a strong grasp of attacker tactics, techniques, and procedures (TTPs). This role requires a detail-oriented, critical thinker who understands how adversaries exploit systems, networks, and people—and how to respond. Experience applying threat intelligence to investigations and to improve detections is highly desirable. Primary...

About the Role: Grade Level (for internal use): 10 The Team: The Customer Success team is a dynamic global organization where the work evolves daily. The team develops and executes data-driven processes to deliver a world-class customer experience. Your focus may include client migrations, onboarding new users, or supporting global strategic accounts across the corporate segment. Responsibilities and Impact:     Lead   proactive   and innovative customer engagement initiatives in close collaboration with   M arketing , Product,   Account Management, and Sales teams .   Cultivate strong relationships with power users and key stakeholders.   Develop specialization in key industry verticals or customer segments. Stay attuned to client business   objectives   and market trends to   identify   tailored solutions.   Deliver tailored training sessions (virtual/in-person) aligned to user roles and workflows....

About the Role: Grade Level (for internal use): 12 About the Role:   The Senior Project Manager is responsible for leading medium and high complexity projects that achieve key functional or business objectives. This role will develop and execute plans, establish a delivery schedule, coordinate resources, effectively socialize change impacts, risks and dependencies, keep senior stakeholders well informed and is accountable for rigorous and transparent delivery. The successful candidate will operate with a high degree of autonomy and collaborate closely with stakeholders within our People Team and across our company.   The Team: The People Program Management Office (PPMO) is responsible for leading medium and high complexity projects that achieve key functional or business objectives. It is driving innovation and efficiency by adopting and enhancing AI,  best practices, common tooling.  Responsibilities and Impact:  Project Leadership & Execution:  Lead...

About the Role: Grade Level (for internal use): 13 About the Role: The Team: We are seeking a dynamic and strategic consulting partner to join our team as the Director, Organizational Effectiveness. This pivotal role leads our consulting capabilities and coordinates program delivery on major workforce transformation initiatives. This role will partner closely with our People Partners, Talent, Total rewards and Workforce Planning partners to leverage data and analytics to drive workforce transformation initiatives. This role is the lead ‘on the ground’ for internal consulting services to People Partners and business stakeholders, leveraging internal capacity and external partners when necessary. They will play a critical role in delivering through frameworks, methodologies, and approaches across the organization to drive excellence and innovation. This is a hands-on position, requiring strong relationship-building skills with business stakeholders and People Partners...

About the Role: Grade Level (for internal use): 09 Product Owner - Mobility About S&P Global Mobility S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company. For more information, visit www.spglobal.com/mobility .  JOB DESCRIPTION SUMMARY We are looking for a Product Owner for our Market EyeQ Platform who will drive automotiveMastermind product innovation development. A Successful Product Owner will: Collect product requirements from internal stakeholders Coordinate the creation of product mockups and prototypes for internal feature requests Write and present the features to Engineering teams Oversee and sign off on the functional spec Guide cross-functional teams of developers toward successful delivery of features Attend scrum meetings including daily stand ups, retrospectives, and sprint planning meetings. Attend grooming sessions with the development team to help break...

About the Role: Grade Level (for internal use): 10 The Team: The US/Canada Index Management team within the Global Index Management & Production Group manages a wide range high-profile indices including US and Canadian equities, dividend and thematic indices. Responsibilities and Impact: The Index Analyst is responsible for maintaining a wide range of indices. The Index Analyst is required to ensure that the indices are managed in accordance with their methodology, perform routine analysis and make presentations to Index Committees on a periodic basis. An exciting opportunity to join the leading index provider. As an Index Analyst, you will work on a wide range of indices across global markets and analyze and implement complex index methodology, as well as solve non-routine problems on an on-going basis. As an Index Analyst, you will be responsible for all aspects of an assigned group of indices, make recommendations for index membership and present changes...

About the Role: Grade Level (for internal use): 06 The Role: Location: New York (Hybrid) The Impact: At S&P Global, the Executive Assistant will support the Head of People Operational Excellence and Corporate Functions People Partners. This role is a critical member of the team, setting a high bar and role-modeling our core values of Discovery Partnership, and Integrity.  You will interact with global internal and external stakeholders demonstrating a world view and setting the highest bar of professionalism. What’s in it for you:  You will be a critical, day-to-day partner to the Head of Head of People Operational Excellence and Corporate Functions People Partners.  You will contribute to the success of the People Experience team by optimizing each day, by providing personalized and timely administrative support.  Through this role you will have exposure to global business leaders, continued growth, and development opportunities, and will be joining a...

About the Role: Grade Level (for internal use): 05 The Team: The Client Services team provides support to clients 24 hours per day, 5 business days per week. Email and phone support is provided during local business hours in English, German, Japanese, Mandarin, Portuguese, and Spanish from regionally based offices in Beijing, Dallas, Frankfurt, London, Mexico City, Mumbai, New York, Sydney and Tokyo. Our Internship Program : During your summer at S&P Global you'll have the chance to partner with our industry experts, with on-the-job experience focusing on high impact work that allows you to apply and develop your skills. Networking, business insights and tailored learning opportunities all support your growth and development, setting you up for success as you begin your career. The Summer 2026 Internship Program will provide you with a variety of experiences to help you identify your strengths, develop highly transferable skills, and align you to a...

About the Role: Grade Level (for internal use): 05 The Team The Loan Platforms suite within S&P Global Market Intelligence provides an electronic ecosystem that streamlines syndicated loan trading, settlement, and operational workflows across market participants. The ecosystem includes ClearPar, the market-leading solution for syndicated loan trade settlement, and ADFlow, which provides secure administrative details and settlement instructions. The ecosystem also includes messaging services that enable straight-through processing (STP) across the trade lifecycle and integration capabilities that connect client systems with the loan settlement platform. These platforms are used by lenders, agent banks, custodians, trustees, borrowers, and legal professionals to automate loan trade affirmation, confirmation, and settlement processes while reducing operational risk and improving settlement efficiency. The Impact: The Implementation Specialist Intern will support the...

About the Role: Grade Level (for internal use): 11 The Team: The Fixed Income Index Management team within the Global Index Management & Production Group (“IMPG”) at S&P Dow Jones Indices. The team is responsible for maintaining a wide range of high-profile, S&P and iBoxx-branded, global fixed income indices across a range of themes, including Leveraged Loans, Private Markets and CLOs. Responsibilities and Impact: As a (Senior) Index Manager, you will play a crucial role in maintaining, supporting and enhancing the quality and integrity of our fixed income indices. You will collaborate closely with a variety of stakeholders to ensure the accuracy of our benchmarks, as well as regularly review and assess index methodologies, both existing and new. The successful candidate will become an expert in the methodologies of an assigned set of indices, as well as S&P DJI’s policies and procedures, ensuring that our indices are maintained in accordance with...

About the Role: Grade Level (for internal use): 10 S&P Global Ratings The Role: Software Engineer The Location: NY (hybrid) The Team: The team is responsible for building external customer facing websites using emerging tools and technologies. The team works in a significant environment that gives ample opportunities to use creative ideas to take on complex problems for Commercial team. The Impact: You will have the opportunity every single day to work with people from a wide variety of backgrounds and will be able to develop a close team dynamic with coworkers from around the globe. You will be making meaningful contribution in building solutions for the User Interfaces/Webservices/API/Data Processing What’s in it for you: Build a career with a global company. Grow and improve your skills by working on enterprise-level products and new technologies. Enjoy attractive benefits package including medical benefits, gym discounts, and...

About the Role: Grade Level (for internal use): 10 About the Role: Private Market and other Thematic Indices‘ data owner         As a Private Market and Thematic Indices data owner within the Global Index Management & Production Group (IMPG), you will be responsible for preparing, validating , and ensuring the accuracy of private equity, venture capital, private debt, and real asset data ahead of scheduled index rebalances. You will work with various datasets that include valuations, holdings, and transaction records, applying rigorous validation checks against trusted reference sources.  This position is part of the Data Excellence – Thematics group, which focuses on a wide array of datasets used for the maintenance and rebalanc ings for S&P Thematic indices.       Responsibilities and Impact:    As the key point of accountability for private market and thematic data quality, you...

About the Role: Grade Level (for internal use): 06 Administrative Assistant - Mobility   About S&P Global Mobility S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company. For more information, visit www.spglobal.com/mobility .  This role requires strong attention to detail, excellent organizational skills, and the ability to manage multiple high‑priority requests under tight deadlines. The ideal candidate is a forward‑thinking, detail‑oriented planner who responds efficiently while staying flexible and composed.     The individual in this role must understand business priorities, anticipate needs, and drive improvements that increase leadership capacity. They must handle confidential information with integrity and interact professionally with senior executives. The ideal candidate can manage complex tasks with minimal guidance, act quickly in urgent situations, and take initiative without...

About the Role: Grade Level (for internal use): 09 The Role: Executive Assistant to the Global Head of Financial Services, Corporates & Ecosystem Coverage   The Team: The Chief Client Office (CCO) proactively engages customers, industry groups, and key stakeholders to create measurable value for S&P Global and a better customer experience. Within the CCO organization, the Client Coverage team accelerates growth through strategic engagement and partnership with key accounts. The team drives cross-functional collaboration and alignment to deliver holistic solutions, drive long-term revenue growth, and maximize customer success.   What’s in it for you: You will: Act as a liaison between the team and the areas which the team supports across the enterprise to execute all required administrative and operational needs to maximize business workflows. Maintain best practices and industry standards to provide a leaner, consistent and...

About the Role: Grade Level (for internal use): 14 The Role: The Chief Client Office (CCO) proactively engages customers, industry groups and key stakeholders to create measurable value for S&P Global and a better customer experience. Person in this role is required to work from NY office at least 3 days a week. The Team: Within the CCO organization, the Client Coverage team accelerates growth through strategic partnership with key accounts. The team drives cross-functional collaboration and alignment to deliver holistic solutions, drive long-term engagements, and maximize customer success. Responsibilities and Impact: Act as the primary point of contact for key accounts, ensuring high levels of client satisfaction. Identify new business opportunities within existing accounts and pursue new client relationships. Build executive level relationships and work with customers at the most senior levels to identify opportunities and translate them...

About the Role: Grade Level (for internal use): 11 About the Role: Sales Specialist – Sell Side (US Community Banks) S&P Global is a leading provider of transparent and independent ratings, benchmarks, analytics, and data to the capital and commodity markets worldwide. Our mission is to provide essential intelligence that powers decision-making. The Team : Join the Credit Solutions (CS) Sales team at S&P Global, focused on serving the largest, most strategic Financial Institutions across the Americas. Our solutions—including RatingsDirect, RatingsXpress, Credit Analytics, Scorecards, and Analytical Services—are at the core of our clients' credit risk and investment workflows. You'll be part of a high-performing, collaborative team backed by subject matter experts in Pre-Sales Engineering. Job Overview and Purpose: This is a great opportunity for a proven sales professional with deep financial markets expertise and a track record of sourcing and...

About the Role: Grade Level (for internal use): 09 The Multi-Asset Indices Product Management team at S&P Dow Jones Indices (S&P DJI) is seeking a Senior Specialist to support its initiatives in both the US and globally. This is an exciting opportunity to join the team as a product manager, providing S&P DJI’s clients with indexing solutions in growing areas of the insurance, options overlay, and multi-asset investment universes. This multi-faceted role includes serving as the owner of the product development and maintenance process as well as the financial health of the product line. The Role The Senior Specialist will play an integral role within the Multi-Asset Indices Product Management team.  The role includes the following key responsibilities: Help define and execute the product development strategy, considering broad market trends and client needs. Support the suite of Multi-Asset Indices and products via analysis and content creation for...

About the Role: Grade Level (for internal use): 10 The Team:  The Multi-Asset Index Management team oversees a diverse portfolio of high-profile indices encompassing equities, fixed income, commodities derivatives, and digital wealth.   Impact: As an Index Manager, you will be responsible for managing a broad range of indices. Your role will involve working closely with key stakeholders (Product Management, R&D, Technology, Governance and Operations) to ensure the day-to day accuracy of indices under your management. This role is part of the Multi-Asset team which manages a wide array of indices. While this role will have a focus on Wealth Benchmarks, flexibility and more generalized work across the team’s offering will be required. Collaborate with a wide array of indices across global markets, analyzing and implementing complex index methodologies while addressing non-routine problems on an ongoing basis.   Take charge of all...