11 customer experience supervisor jobs found

About the Role: Grade Level (for internal use): 13 Director, Corporate Strategy The Role: Director, S&P Global Corporate Strategy The Team: You are part of the larger Strategy, M&A and Investments Team reporting to the Global Head of Corporate Strategy. Specifically, this role focuses on our S&P Global (SPGI) Corporate Strategy supporting a broad range of strategic activities for a business of approximately $14billion in revenue and over 40,000 employees worldwide. Our team partners closely with Finance, enterprise functions and the divisional teams. As part of a larger enterprise team, you will have complementary talent to support your success as you oversee establishing strategic growth priorities, and tracking key business metrics and progress against strategic initiatives. The Impact: The Director, Corporate Strategy is a critical member of the Strategy team and the broader Finance, Strategy, M&A, Corporate Development and Partnerships...

About the Role: Grade Level (for internal use): 12 Associate Director, Corporate Strategy The Role: Associate Director, S&P Global Corporate Strategy The Team: You are part of the larger Strategy, M&A and Investments Team reporting to the Global Head of Corporate Strategy. Specifically, this role focuses on our S&P Global (SPGI) Corporate Strategy supporting a broad range of strategic activities for a business of approximately $14billion in revenue and over 40,000 employees worldwide. Our team partners closely with all divisions, finance and enterprise functions. As part of a larger enterprise team, you will contribute towards the establishment of strategic growth priorities and plans, and directly help define, tracking and discussing performance at the most important projects and key business metrics with the S&P senior leaders. You will be directly involved in several of the most important strategic initiatives, helping accelerate progress and...

About the Role: Grade Level (for internal use): 10 The Team: The US/Canada Index Management team within the Global Index Management & Production Group manages a wide range high-profile indices including US and Canadian equities, dividend and thematic indices. The Impact: The Index Analyst is responsible for maintaining a wide range of indices. The Index Analyst is required to ensure that the indices are managed in accordance with their methodology, perform routine analysis and make presentations to Index Committees on a periodic basis. What’s in it for you: An exciting opportunity to join the leading index provider. As an Index Analyst, you will work on a wide range of indices across global markets and analyze and implement complex index methodology, as well as solve non-routine problems on an on-going basis. As an Index Analyst, you will be responsible for all aspects of an assigned group of indices, make recommendations for index membership and present...

About the Role: Grade Level (for internal use): 13 The Team: S&P Dow Jones Indices is seeking a Head of North America Commercial Marketing to lead marketing programs that drive awareness, engagement, and adoption of S&P DJI offerings and index-linked products across the region.    This senior role will focus on leading commercially oriented marketing, including Account-Based Marketing, partner marketing, demand generation, thought leadership, events, and sales enablement. The successful candidate will work closely with commercial leadership, sales and account management, product management, communications, legal, and global marketing teams to support revenue growth, strengthen client relationships, and expand S&P DJI’s market presence.    The role requires a self-starting marketing leader with strong commercial judgment, financial services expertise, the ability to influence senior stakeholders in a global, matrixed organization, and the resilience to work...

About the Role: Grade Level (for internal use): 09 About the Role: The Analyst, Security Projects and Technology will support the planning, delivery, and ongoing optimization of physical security technology programs across S&P Global. This role will help translate business and security requirements into practical technology solutions, partnering closely with internal stakeholders, technology teams, and external vendors to strengthen the company’s global security posture. The Team The Global Security and Crisis Management team at S&P Global is dedicated to protecting our people, assets, and information through innovative technology solutions and collaborative partnerships. With team members located around the globe, the department brings together regional expertise, diverse perspectives, and a shared commitment to supporting S&P Global’s worldwide operations. The team values proactive problem-solving, continuous learning, and cross-functional...

About the Role: Grade Level (for internal use): 12 The Team: The Data & Research team represents several of our flagship products in the S&P Capital IQ/Pro Desktop, Visible Alpha, Pronto, Aftermarket Research, Chart IQ, S&P AI Data Portal, and Xpressfeed/API/Marketplace channel solutions. Together, they represent over $1.3B in annual revenue and are seeing significant growth based on continued expansion of content, delivery, and capabilities.   Responsibilities and Impact : As a Data & Research (D&R) Senior Sales Specialist for Sell Side, you are responsible for selling a Suite of products distributed via desktop, bulk delivery or API via data distribution channels to our Tier 1 clients. In addition, you are acting as a senior leader on the team who is leading a pod of Sales reps and solving problems for some of our most sophisticated clients. In addition to sales, you are working closely with the leadership team on various strategic initiatives...

About the Role: Grade Level (for internal use): 13 The Role:  Director, Corporate ACV Reporting The Team:  The Business Unit Corporate Controller’s team is responsible for ACV reporting, revenue accounting, and support across the S&P Global income statement. The team values collaboration and the ability to think critically while problem solving. The role reports to the Senior Director, Revenue and Unstructured Expense Accounting, part of the S&P Global Corporate Controllers organization. The Impact:  You will lead ACV metrics globally for S&P Global and responsibility to communicate and explain the ACV story. You will lead an organization of 3-5 individuals who manage the monthly ACV calculation, reporting, and reconciliation against revenue across the S&P Global organization. The ideal candidate has designed and operated an ACV program and has an understanding of ASC 606 revenue accounting rules. The candidate must be comfortable: Telling...

About the Role: Grade Level (for internal use): 05 The Impact:    At S&P Global, our values - Discovery, Integrity, and Partnership - shape how we work, how we collaborate, and how we earn trust with our customers and each other. We embrace AI as an enabler, guided by rigorous governance and risk management, to enhance what has always defined us: the intelligence of our people, deep relationships, and trusted insights. By leveraging technology with human expertise, we help our teams navigate complexity and deliver actionable, decision ready intelligence without compromising quality, accountability, or integrity.    What You Stand to Gain & Program Overview:    When you join S&P Global Ratings, you join one of the world's leading providers of independent credit risk research and benchmarks. You will be part of a team that produces high-quality fundamental research and ratings based on established criteria. Our analytical practice groups include...

About the Role: Grade Level (for internal use): 09 The Impact:    At S&P Global, our values - Discovery, Integrity, and Partnership - shape how we work, how we collaborate, and how we earn trust with our customers and each other. We embrace AI as an enabler, guided by rigorous governance and risk management, to enhance what has always defined us: the intelligence of our people, deep relationships, and trusted insights. By leveraging technology with human expertise, we help our teams navigate complexity and deliver actionable, decisionready intelligence without compromising quality, accountability, or integrity.    What You Stand to Gain & Program Overview:    S&P Global Ratings is one of the world's leading providers of independent credit risk research and benchmarks. CREDit Program Analysts are part of a team that produces high-quality fundamental research and ratings based on established criteria and are positioned at the center of how investment...

About the Role: Grade Level (for internal use): 09 The Team: The Channel Partnerships team drives growth through strategic relationships with regional and global distribution partners. This team works closely with Sales, Marketing, Customer Success, and Leadership to expand market reach, generate new business opportunities, and strengthen partner engagement across the energy and commodities ecosystem. Responsibilities and Impact: Develop and execute regional channel partner strategies to maximize partner performance and drive net-new revenue growth. Build and manage relationships with key channel partners, serving as the primary point of contact and escalation resource. Collaborate with Sales, Marketing, and Leadership teams to create and execute joint go-to-market plans and partner enablement initiatives. Identify, recruit, onboard, and develop new channel partners to expand market coverage and business opportunities. Drive partner-sourced pipeline growth...

About the Role: Grade Level (for internal use): 12 The Team   The Structured Finance (SF) Methodologies team   is responsible for   a large portfolio of criteria and models spanning the global SF universe, including CMBS, RMBS, CLO, Covered Bonds, Non-Traditional and ABS asset types. The criteria and models that the group develops and   maintains   help analysts produce independent credit ratings that increase S&P Global’s analytical relevance in the market. As a Methodology Model SME, the position is embedded within the SF team and works closely with the Model and Criteria SMEs, who are responsible for developing and maintaining a growing portfolio of cutting-edge quantitative tools and analysis that enable analysts to continually produce high-quality and transparent credit analysis.     The Impact   The Associate Director enhances S&P Global Ratings’ ability to produce high-impact, insightful research and models and supports...