14 customer experience supervisor jobs found

About the Role: Grade Level (for internal use): 12 The Team: The Index Engineering team is responsible for prototyping, building, and launching indices across various asset classes. The team is responsible for the full lifecycle of the index development process as well as interfacing with clients, and internal stakeholders to ensure successful product delivery. This role provides an opportunity to understand and implement cutting edge index products.  This role will offer the opportunity to connect with stakeholders from all aspects of SPDJI’s business and a direct connection to a wide variety of client and product types. This role allows to work with a highly collaborate and creative global team of financial engineers for continuous learning and person growing. Responsibilities and Impact: Index Engineering is a global team responsible for developing and launching indices at S&P Dow Jones Indices. This role encompasses full lifecycle of index...

About the Role: Grade Level (for internal use): 13 The Role: Team Lead, Sustainability Solutions Specialist, Corporates Segment, North America The Team: The Team Lead, Sustainability Solutions Specialist in New York plays a vital role in fostering strong relationships with our clients in the Corporates Segment while expanding our market presence. This role is dedicated to understanding the unique needs of businesses in the region and collaborating within S&P Global Sustainable1 and across other divisions to deliver a comprehensive suite of sustainability solutions tailored to their objectives. This team will be responsible for defining and executing the sales strategy for the Corporates Segment in North America, driving new sales, achieving sales targets,  directly managing the Corporates book of business, as well as supporting retention and account growth. The Impact: Reporting to the Head of Americas, in this role you will have the opportunity to work...

About the Role: Grade Level (for internal use): 12 The Team : The Associate Director position is within the Metals & Mining group with the S&P Global Energy organization. The Metals & Mining group provides data and research on the entire mining value chain from exploration and mine pipelines through demand and price forecasting. Responsibilities and Impact: The Associate Director will work closely with peers in both the S&P Global Energy organization along with S&P Global Market Intelligence to create comprehensive, cohesive and transparent coverage of the pricing, supply and demand outlooks for critical minerals – from assets to downstream demand to address multiple client needs/workflows. Manage a team of analyst to create asset driven cost models for a variety of critical minerals covering both the up and mid-stream Provide subject matter expert input to refine the client user interface Work with other teams on product & data...

About the Role: Grade Level (for internal use): 09 The Team : The Analyst position is within the Metals & Mining group with the S&P Global Energy organization. The Metals & Mining group provides data and research on the entire mining value chain from exploration and mine pipelines through demand and price forecasting. Responsibilities and Impact: The Analyst, reporting to an Associate Director, will work closely with peers in both the S&P Global Energy organization along with S&P Global Market Intelligence to create comprehensive, cohesive and transparent coverage of the pricing, supply and demand outlooks for critical minerals – from assets to downstream demand to address multiple client needs/workflows. Contribute to a team of analyst to create asset driven cost models for a variety of critical minerals covering both the up and mid-stream Provide subject matter expert input to refine the client user interface Provide input to the...

About the Role: Grade Level (for internal use): 09 About the Role: Power Modeling Analyst The Team: The analyst will join the North American Power and Renewables team (US and Canada), which conducts industry research and provides forecasts of electricity generation, capacity additions and market prices to a variety of clients. Responsibilities and Impact: Update and use power market simulation models and interface to address client questions, typically related to price forecasting, scenario and sensitivity analyses, risk assessment, portfolio valuation, and strategic assessments. Collect data and maintain models to perform research tasks for fundamentals and economic analysis of renewables and other supply resources. Carry out topical research to help clients understand drivers, trends, competitive landscape, and opportunities. Collaborate with energy researchers on broader reports and studies, delivering insights through written reports,...

About the Role: Grade Level (for internal use): 11 The Team We are a global but tight ‑ knit team driven by collaboration and enablement, focused on building scalable, enterprise ‑ grade platforms, services, and common capabilities that drive wins across our entire division. Our team values collaboration, end ‑ user empathy, hard work, and honesty—creating an environment where innovative solutions can flourish and make a meaningful impact at scale. Responsibilities and Impact Drive product strategy and roadmap for critical data infrastructure components, including data onboarding, storage solutions, and core platform engines Lead cross-functional teams to deliver data engineering capabilities, admin utilities, and data quality solutions that enable enterprise-scale analytics Own product vision for disaster recovery and resiliency frameworks to ensure platform reliability and business continuity Define and execute an ontology integration strategy...

About the Role: Grade Level (for internal use): 12 About the Role: Senior Sales Representative – Issuer Solutions (D&R)   The Team: The Data & Research team represents several of our flagship products in the S&P Capital IQ/Pro Desktop, Visible Alpha, Pronto, Aftermarket Research, Chart IQ, Kensho LLM APIs, Sustainability and Xpressfeed/API/Marketplace channel solutions. Together, they represent over $1.3B in annual revenue and are seeing significant growth based on continued expansion of content, delivery, and capabilities.   Responsibilities and Impact : As a Data & Research (D&R) Senior Specialty Sales executive, - Issuer Solutions, you are responsible for driving revenue growth for the Issuer solutions products across the Financial Institutions team. A Suite of products distributed via desktop, bulk delivery or API. In addition, you are acting as a senior leader on the team who is assisting our Sales reps and solving problems for some of our...

About the Role: Grade Level (for internal use): 10 The Team: The US/Canada Index Management team within the Global Index Management & Production Group manages a wide range high-profile indices including US and Canadian equities, dividend and thematic indices. Responsibilities and Impact: The Index Analyst is responsible for maintaining a wide range of indices. The Index Analyst is required to ensure that the indices are managed in accordance with their methodology, perform routine analysis and make presentations to Index Committees on a periodic basis. An exciting opportunity to join the leading index provider. As an Index Analyst, you will work on a wide range of indices across global markets and analyze and implement complex index methodology, as well as solve non-routine problems on an on-going basis. As an Index Analyst, you will be responsible for all aspects of an assigned group of indices, make recommendations for index membership and present changes...

About the Role: Grade Level (for internal use): 11 The Team: The Fixed Income Index Management team within the Global Index Management & Production Group (“IMPG”) at S&P Dow Jones Indices. The team is responsible for maintaining a wide range of high-profile, S&P and iBoxx-branded, global fixed income indices across a range of themes, including Leveraged Loans, Private Markets and CLOs. Responsibilities and Impact: As a (Senior) Index Manager, you will play a crucial role in maintaining, supporting and enhancing the quality and integrity of our fixed income indices. You will collaborate closely with a variety of stakeholders to ensure the accuracy of our benchmarks, as well as regularly review and assess index methodologies, both existing and new. The successful candidate will become an expert in the methodologies of an assigned set of indices, as well as S&P DJI’s policies and procedures, ensuring that our indices are maintained in accordance with...

About the Role: Grade Level (for internal use): 10 About the Role: Private Market and other Thematic Indices‘ data owner         As a Private Market and Thematic Indices data owner within the Global Index Management & Production Group (IMPG), you will be responsible for preparing, validating , and ensuring the accuracy of private equity, venture capital, private debt, and real asset data ahead of scheduled index rebalances. You will work with various datasets that include valuations, holdings, and transaction records, applying rigorous validation checks against trusted reference sources.  This position is part of the Data Excellence – Thematics group, which focuses on a wide array of datasets used for the maintenance and rebalanc ings for S&P Thematic indices.       Responsibilities and Impact:    As the key point of accountability for private market and thematic data quality, you...

About the Role: Grade Level (for internal use): 08 The Team: As part of the Limited Partner Market Data Services (LP MDS) team, you will play a critical role in ensuring the delivery of superior service to our clients. This client-facing position involves overseeing a range of functions, utilizing consistent processes and tools to proactively monitor service delivery, manage critical incidents, and facilitate effective communication between clients and subject matter experts (SMEs).  The ideal candidate must have a demonstrated desire to assist customers and go above and beyond to meet their needs.  Responsibilities and Impact: Impact: The Client Service Data Associate plays a vital role, overseeing a range of functions to facilitate the delivery of quality data and insights to our limited partner clients. Responsibilities: Collaborate with Limited Partner Market Data Services (LP MDS) clients to tailor our fund/ portfolio monitoring and financial...

About the Role: Grade Level (for internal use): 11 The Role: Senior Sustainability Sales Specialist, Non-Financial Corporations, Americas   The Team: The Sustainability Sales Specialist in New York plays a vital role in fostering strong relationships with our clients while expanding our market presence. This role is dedicated to understanding the unique needs of businesses in the region and collaborating within S&P Global Sustainable1 and across other divisions to deliver a comprehensive suite of solutions tailored to their objectives. Additionally, the role actively engages with various market participants to enhance our visibility in the North America market, focusing on companies as clients and as partners in driving innovation. This team will be responsible for defining and executing the sales strategy for North America and directly managing a select portfolio of key accounts. The Impact: Reporting to the Regional Sales Head for Non-Financial Corporates,...

About the Role: Grade Level (for internal use): 10 The Team:  The Multi-Asset Index Management team oversees a diverse portfolio of high-profile indices encompassing equities, fixed income, commodities derivatives, and digital wealth.   Impact: As an Index Manager, you will be responsible for managing a broad range of indices. Your role will involve working closely with key stakeholders (Product Management, R&D, Technology, Governance and Operations) to ensure the day-to day accuracy of indices under your management. This role is part of the Multi-Asset team which manages a wide array of indices. While this role will have a focus on Wealth Benchmarks, flexibility and more generalized work across the team’s offering will be required. Collaborate with a wide array of indices across global markets, analyzing and implementing complex index methodologies while addressing non-routine problems on an ongoing basis.   Take charge of all...

About the Role: Grade Level (for internal use): 14 About the Role: Impact: Reporting to the Global Head of Ratings Strategy, the Senior Director of Strategy and Business Development will be responsible for leading strategy development, business development, and strategic alliances for the division. They will be responsible for leading key strategic initiatives, strategic advisory, and process improvement across the organization in close partnership with Commercial, Analytical, and Corporate Strategy. Responsibilities: Lead strategy development for the division, leveraging cross-functional teams of subject matter experts. In close partnership with S&P Global Ratings Strategy and SPGI strategy and corporate development leaders, work on strategic advisory projects focused on strategy development and execution, corporate development, and strategic partnerships (including market entry strategies, executive presentations, financial analysis, etc.) for the...