60 customer service jobs found

About the Role: Grade Level (for internal use): 14 The Role Credit Ratings is a core part of the Global Ratings Services team, bringing together a diverse group of over 1,400 analysts across key financial centers worldwide. The Financial Services practice delivers forward-looking credit insights on banks, insurers, and other financial institutions, assessing capital strength, funding and liquidity, asset quality, governance, and operating environments to inform rating opinions that markets depend on. The practice supports stakeholders in understanding how evolving risks — from regulation and macroeconomic shifts to digital assets and decentralized finance — can affect financial stability and credit performance and plays a significant role in S&P Global Ratings' private markets strategy.   Impact As Sector Lead in the Financial Services practice, you will lead the development of independent credit opinions that markets rely on, combining rigorous analytical...

About the Role: Grade Level (for internal use): 12 The Team   The Structured Finance (SF) Methodologies team   is responsible for   a large portfolio of criteria and models spanning the global SF universe, including CMBS, RMBS, CLO, Covered Bonds, Non-Traditional and ABS asset types. The criteria and models that the group develops and   maintains   help analysts produce independent credit ratings that increase S&P Global’s analytical relevance in the market. As a Methodology Model SME, the position is embedded within the SF team and works closely with the Model and Criteria SMEs, who are responsible for developing and maintaining a growing portfolio of cutting-edge quantitative tools and analysis that enable analysts to continually produce high-quality and transparent credit analysis.     The Impact   The Associate Director enhances S&P Global Ratings’ ability to produce high-impact, insightful research and models and supports...

About the Role: Grade Level (for internal use): 08   The Team:   Asset managers, custodians, hedge funds and investment banks rely on us to deliver timely, accurate, multi asset class index data to support their trading and investment activities.    ETF & Benchmarking Solutions also provides a comprehensive view of the global ETF market to support the needs of all participants, from issuers and buy-side investors to brokers and market makers.     The EBS Product Service team are subject matter experts who strive to deliver a best-in-class experience in product support, relationship management and customer communications.      Responsibilities and Impact:   The successful candidate will be expected to develop deep knowledge of EBS products and systems to support clients and ensure that our business applications run smoothly. You will be working in a fast-paced environment ensuring client requests are prioritized and resolved.    Product service team members...

About the Role: Grade Level (for internal use): 08 The Team: Portfolio Valuations (PV) provides an independent, post-trade valuation service to buy-side institutions globally, covering vanilla and exotic OTC derivatives, cash instruments and structured notes across all asset classes. The service also offers clients the ability to receive an aggregated set of counterparty marks for their trades. OTC Derivative Data (OTC DD) service provides daily high-quality OTC derivative data to both buy-side and sell-side clients. S&P's consensus service is the leader in providing major market makers in OTC derivatives with definitive consensus prices. More than 90 of the leading banks, trading houses and other investment professionals use the consensus service as the key independent check of their trading book valuations. The service encompasses equity, rates, currency, commodity, credit and bond derivatives, providing comprehensive matrices of vanilla prices and a wide...

About the Role: Grade Level (for internal use): 12 The Team:       Credit Ratings is an integral part of the Global Ratings Services team,  comprising  a diverse group of 1,400 analysts spread across key financial hubs worldwide. We are dedicated to delivering high-quality insights and exceptional client service across all industry sectors.        The Esoteric   ABS team   assigns credit ratings to securities   backed by non-traditional   collateral like   corporate securitizations, data   centres , triple-net lease s , transpor tation   assets ,   De-Fi, etc.   by analysing underlying asset performance, structural protections, cash-flow mechanics, and downside stress scenarios .     Analysts produce opinions that help issuers and investors compare complex instruments, bringing market-relevant perspectives on topics such as performance trends, issuance conditions, and AI’s role in...

About the Role: Grade Level (for internal use): 13 The Team:   S&P Global Lending Solutions is the Enterprise Solutions business within S&P Global Market Intelligence that provides software, data, workflow automation, and managed services for the global loan and private credit markets. Its goal is to help lenders, asset managers, agent banks, CLO managers, and borrowers manage the full loan lifecycle more efficiently.    Responsibilities and Impact:    We are seeking an experienced salesperson to join our team and drive the sales of our loan solutions. The ideal candidate will have deep credit markets expertise, paired with a strong background in selling software solutions and services. The successful candidate will be responsible for managing and growing customer relationships with our sleeve of offerings and for proactively identifying and pursuing new business opportunities to ultimately achieve and surpass their quota.  Identify and pursue...

About the Role: Grade Level (for internal use): 15 The Team: Enterprise Technology & Platforms delivers cross-enterprise technology products, services, and capabilities to S&P Global's organizations and employees worldwide. The Developer Experience and Product Enablement function will own and evolve the enterprise product and software development lifecycle toolchain — the agentic PDLC — bringing together platforms, governance, support, productivity insights, and AI-native product management and engineering capabilities. It spans the full path from discovery and customer insight through definition, design, build, release, and in-market measurement, treating product management and engineering as one connected system rather than two adjacent toolsets. The team will operate as an enterprise hub, partnering closely with divisional CTO and product organizations and embedded practitioners to preserve business context while creating a consistent, scalable experience for...

About the Role: Grade Level (for internal use): 15 The Team: The Enterprise Solutions team drives AI-enabled growth by embedding trusted intelligence into client workflows, data, analytics, and services, helping them move faster and make better decisions. This team unites software, workflow, data, analytics, and other capabilities for financial services customers, and this role will partner across business lines and functions to translate AI opportunities into measurable client and business value. This leader will orchestrate AI transformation closely with segment product leaders, with roadmap ownership remaining with relevant business leads.   Responsibilities and Impact: • Define and lead the AI product transformation agenda across Enterprise Solutions’ three business lines, setting the vision, priorities, and success measures for AI-enabled products, workflows, client solutions, and productivity opportunities. • Partner with clients, strategic partners, product...

About the Role: Grade Level (for internal use): 15 The Role We are looking for a visionary and client-obsessed technology leader to be our Global Head of Commercial Technology Portfolio . In this critical role, you will own the entire technology ecosystem that governs how our clients discover, consume, and engage with S&P Global Indices products and data. You will be the single leader responsible for our global data distribution platforms, client-facing portals, and the full suite of sales and marketing technologies that power our growth. Your mission is to build a seamless, world-class digital experience that delights our customers and provides a strategic advantage to our commercial teams. Key Responsibilities: Commercial Technology Vision: Define and execute a cohesive technology strategy across all client-facing and revenue-enabling platforms, including data delivery APIs, customer portals, CRM, and the marketing technology stack. Drive Revenue...

About the Role: Grade Level (for internal use): 15 The Team The Partnerships group serves as a leading catalyst for enterprise innovation and growth, driving an enterprise-wide strategy that forges collaborative relationships with technology providers, hyperscalers, frontier AI platforms, redistributors, clearing houses, exchanges, and other key strategic partners to maximize value and efficiency. Spanning Technology Partnerships, Strategic Partnerships, Distribution & Channels, and Content Acquisition, the group operates at the intersection of strategy and execution — shaping how S&P Global engages with the most consequential market participants across the industry. Underpinning every partnership is a robust, cross-enterprise governance framework designed to ensure strategic alignment, risk mitigation, IP protection, and consistent execution across every division. R esponsibilities and Impact As Head of Partnerships Governance , you will own and operate...

About the Role: Grade Level (for internal use): 13 The Team   Credit Ratings is part of S&P Global's Global Ratings Services, bringing together more than 1,400 analysts across leading financial centers worldwide. The Infrastructure and Project Finance practice delivers credit analysis on essential, long-lived assets and ring-fenced project financings, covering contractual frameworks, demand and operating risks, sponsor strength, and financial resilience under stress. The North America Infrastructure Ratings team provides independent credit analysis and ratings on essential infrastructure assets and financings throughout the U.S. and Canada — spanning transportation, energy and utilities, digital infrastructure (including data centers), and social infrastructure — across both project finance structures and corporate debt, including regulated investor-owned utilities, midstream operators, liquefied natural gas (LNG) developers, and power generators....

About the Role: Grade Level (for internal use): 12 The Team: The Fixed Income value stream focuses on providing reliable, scalable and auditable calculation engines and services that are essential for managing our fixed income series of indices. As technology is being reshaped to align with emerging standards, our team operates with a product-first mindset, follows product development lifecycle patterns, and truly adheres to Agile framework principles. Responsibilities and Impact: Design and develop high-performance calculation engines and services for fixed income indices processing large-scale financial data Collaborate with cross-functional teams to implement scalable solutions that support critical business operations and client needs Drive technical excellence by participating in code reviews, architecture discussions, and contributing to best practices for system reliability Work within Agile development cycles to deliver features that enhance our fixed...

About the Role: Grade Level (for internal use): 05 The Team: The Custom Product Management team at S&P Dow Jones Indices (S&P DJI) is a dynamic, high-impact group of quantitative indexing specialists dedicated to co-creating bespoke index solutions with global institutional clients. Sitting at the intersection of product management, sales, and quantitative finance, we build and launch client-driven custom indices that power the global investment landscape. We value curiosity, cross-functional collaboration, and a relentless focus on client success and commercial growth. Responsibilities and Impact: Execute Index Operations: Support the end-to-end lifecycle of custom index requests, coordinating cross-functionally with quantitative research, technology, and index operations for feasibility and assessment. Optimize Digital Tools: Learn and leverage S&P DJI's proprietary SPICE Index Builder platform, conducting user-experience (UX) analysis to...

About the Role: Grade Level (for internal use): 13 The Team: The Market Intelligence Cyber Governance and Compliance team serves as the strategic bridge between security requirements and business objectives, advocating for robust security practices while enabling commercial success. Operating at the intersection of technology, legal, and sales functions, the team specializes in translating complex and evolving regulatory landscapes into actionable guidance for externally-facing products and services. We value analytical rigor, collaborative problem-solving, and the ability to make sound risk-based decisions that protect both our organization and our clients. Responsibilities and Impact: Lead contract negotiations for security and compliance terms in client agreements, serving as the primary technical advisor to Sales and Legal teams while maintaining strategic customer relationships Apply risk-based decision making to evaluate proposed security commitments,...

About the Role: Grade Level (for internal use): 14 The Team: This team is essential to the division's data strategy, playing a key role in data transformation and leading efforts to replace legacy technical debt. The team embodies a strong commitment to delivering on business needs and demonstrates exceptional collaboration with both product and business partners. They are known for their collaborative approach, strong technical expertise, and the high energy and dedication they bring to their work. Responsibilities and Impact: Lead and scale a world-class engineering organization of 100+ data engineers, ML engineers, and platform developers, including managing managers and Staff/Principal-level engineers while driving hiring, retention, and talent development strategies Provide strategic technical direction for enterprise-scale lakehouse architecture using tools such as Databricks Data Intelligence Platform (Unity Catalog, Delta Lake, Delta Live Tables, Mosaic AI)...

About the Role: Grade Level (for internal use): 14 About the Role The Team:   The Head of Multi-Asset Engineering is responsible for the strategy, architecture, and execution of technology solutions supporting S&P Dow Jones Indices' Multi-Asset business. This leader will partner closely with Product, Research & Design, Operations, and Commercial teams to accelerate time-to-market, enable AI-powered product innovation, and build scalable technology capabilities supporting current and future Multi-Asset index offerings.  The role combines value-stream ownership, engineering leadership, platform strategy, and organizational influence. The successful candidate will drive the evolution from bespoke solutions toward reusable platforms, common services, and modern product-centric engineering practices.  Responsibilities and Impact:   Multi-Asset Technology Leadership: Lead the end-to-end technology strategy and execution roadmap for the Multi-Asset...

About the Role: Grade Level (for internal use): 11 The Team The Housing team within S&P Global Ratings’ Public Finance practice covers approximately 600 ratings across housing finance agencies, public housing authorities, and community development financial institutions across the United States. The team analyzes capital fund financings and federally-enhanced housing issues, combining rigorous credit analysis with strong collaboration to deliver clear and trusted credit opinions on the affordable housing sector.   Responsibilities and Impact Team Contribution & Capability Building Coach junior team members on credit analysis, data discipline, and analytical tooling, building team consistency through shared standards and the responsible adoption of AI tools.   Core Analytical & Delivery Lead end-to-end credit analysis for assigned credits, ensuring high-quality and timely delivery across the housing finance portfolio. Manage surveillance and...

About the Role: Grade Level (for internal use): 11 Senior Commercial Manager – New Business The Role: In this role as a Senior Commercial Manager within S&P Global Energy, you will be responsible for developing new client relationships and driving net sales growth across key markets and client segments within the Financial Services industry. Your primary focus will be on identifying new business opportunities and increasing subscription revenue through new client relationships. The Impact: Sales professionals are frontline representatives of S&P Global, and the quality of their interactions with the market directly influences our reputation and client relationships. The contracts negotiated by our sales teams not only support the adoption of our products, services, and solutions, but also create opportunities for future growth while appropriately managing commercial risk. Responsibilities Consultative Sales, Negotiation and Prospect Engagement...

About the Role: Grade Level (for internal use): 09 Analyst - Food Retail and Manufacturing Retail Analyst - Agriculture and Food Commodities   The Team: The Food retail and manufacturing analyst team is part of the global Agriculture and Food team, focused on serving this particular client sector Responsibilities and Impact: Analysis of global commodity supply chains, focusing on supply, demand and price drivers. Delivery of a range of regular reports as well as ad hoc analysis in reaction to events. Modelling and data management. Regular direct engagement with clients regionally and globally.   What We’re Looking For: Masters in Economics, Agricultural Economics or related fields. Experience in d eliver analysis (both regular reports and ad hoc), client engagement and modelling. Curiosity about the world and the ability to craft and articulate a position. Comfort with analytical and data tools, and managing complex data...

About the Role: Grade Level (for internal use): 14 About the Role:   The Senior Director of Enterprise FP&A and Transformation is a senior finance leadership position responsible for shaping financial strategy, strengthening business performance, and elevating how FP&A operates across the enterprise.  The role is focused on partnering with the Ratings and Energy divisions.  In parallel, the Senior Director will oversee the FP&A transformation project, leading the modernization of enterprise planning, forecasting, reporting and analytical processes through data Fabric, AI-enabled automation, advanced analytics, and next-generation planning tools, driving enterprise-wide FP&A modernization. The Team: Our Enterprise FP&A team operates as a strategic partner to executive leadership, with members based across New York, Philippines, and Malaysia working collaboratively on financial planning processes and strategic business insights. The team values...

About the Role: Grade Level (for internal use): 12 About the Role:   The Team: S&P Global Ratings is evolving how work gets done — shaped by changing customer expectations, regulatory needs and the growing role of AI. Skills are changing faster than they used to, which makes this an exciting opportunity to help our people build the capability, confidence and judgment they need for the future. As a Capability & Learning Partner, you will work close to the business to understand where capability will make the greatest difference, shape practical solutions and use evidence to show progress. You will bring curiosity, sound judgment and a strong interest in helping colleagues grow in the flow of real work. This role is ideal for someone who enjoys partnering with leaders, connecting the dots across business priorities and people needs, and bringing together the right mix of learning, tools, AI-enabled approaches and manager reinforcement. The role operates...

About the Role: Grade Level (for internal use): 11 About the Role:   The Team: The Communications Senior Manager, Legal, Government Affairs, Risk & Compliance (LGARC) will be part of the S&P Global Communications team, supporting communications for LGARC while reporting through the S&P Global Ratings Communications team. This role will primarily focus on internal communications and execution, helping LGARC leaders communicate clearly and consistently with colleagues across the organization. The successful candidate will be a strong writer and highly effective operator who can manage multiple communications priorities, foster senior stakeholder relationships, translate complex topics into accessible messages, and deliver high-quality communications in a fast-moving environment. As part of the Ratings Communications team, the individual will also have opportunities to contribute to broader communications initiatives and build experience across S&P...

About the Role: Grade Level (for internal use): 13 The Team: The Enterprise Solutions business line is comprised of four business segments (Lending Solutions, Markets, Regulatory & Compliance and Software), thirteen businesses and thirty sub-businesses servicing more than 7,000 customers.  The Corporate Actions business within the Software segment includes our managed corporate actions data solutions and our end-to-end workflow automation software applications.  This role is reporting into the Head of North America Corporate Actions Solutions Sales. Responsibilities and Impact: Develop and implement sales strategies within a defined territory for the Corporate Actions business, aligning with company objectives to drive growth in the North America region. Exceed new business targets through new customer acquisition and greenfield sales (add-ons, license expansions, upsells). Collaborate across sales, pre-sales, marketing, product, account management and other...

About the Role: Grade Level (for internal use): 10 The Role: Commercial Manager, New Business – Financial Services In this role as a Commercial Manager within S&P Global Energy, you will be responsible for developing new client relationships and driving net sales growth across key markets and client segments within the Financial Services industry. Your primary focus will be on identifying new business opportunities and increasing subscription revenue through new client relationships. The Impact: Sales professionals are frontline representatives of S&P Global, and the quality of their interactions with the market directly influences our reputation and client relationships. The contracts negotiated by our sales teams not only support the adoption of our products, services, and solutions, but also create opportunities for future growth while appropriately managing commercial risk. Responsibilities: Consultative Sales, Negotiation and Prospect...