6 customer service jobs found

About the Role: Grade Level (for internal use): 05 The Team: The Business Insights team for Enterprise Solutions at S&P Global is a collaborative group dedicated to delivering purpose-driven analytics through reliable and scalable models. We prioritize storytelling through data visualizations, transforming complex information into actionable insights that enhance business alignment and clarity. Our diverse expertise in project management, data science, analytics translation, and data architecture fosters an innovative environment that values teamwork and impactful results. Responsibilities and Impact: Collaborate with cross-functional teams to define data requirements and objectives for data visualization projects. Serve as a liaison between business stakeholders and technical teams to ensure alignment and clear communication. Support the project lifecycle from conceptualization to implementation, ensuring deliverables meet business needs....

About the Role: Grade Level (for internal use): 09 The Team: The Solutions Operations division is seeking a professional with excellent interpersonal communication, organization, and time management skills to join our Global Special Services Team. S&P’s WSO (Wall Street Office) provides real-time access to our clients portfolio and reporting insights for active asset management and deal administration, trading activities, cash and position level transparency and accurate P&L reporting. Underpinned by our WSO Administrator and WSO Agent product suites, WSO supports complex aspects of alternatives asset management in a scalable solution that increases operational efficiency while reducing risk. Our solutions are available as a hosted software or a fully outsourced managed service. Responsibilities and Impact:   This position requires a flexible individual who is analytical and possesses strong communication skills. The position involves dealing with...

About the Role: Grade Level (for internal use): 05 The Team The Loan Platforms suite within S&P Global Market Intelligence provides an electronic ecosystem that streamlines syndicated loan trading, settlement, and operational workflows across market participants. The ecosystem includes ClearPar, the market-leading solution for syndicated loan trade settlement, and ADFlow, which provides secure administrative details and settlement instructions. The ecosystem also includes messaging services that enable straight-through processing (STP) across the trade lifecycle and integration capabilities that connect client systems with the loan settlement platform. These platforms are used by lenders, agent banks, custodians, trustees, borrowers, and legal professionals to automate loan trade affirmation, confirmation, and settlement processes while reducing operational risk and improving settlement efficiency. The Impact: The Implementation Specialist Intern will support the...

About the Role: Grade Level (for internal use): 08 The Team: As part of the Limited Partner Market Data Services (LP MDS) team, you will play a critical role in ensuring the delivery of superior service to our clients. This client-facing position involves overseeing a range of functions, utilizing consistent processes and tools to proactively monitor service delivery, manage critical incidents, and facilitate effective communication between clients and subject matter experts (SMEs).  The ideal candidate must have a demonstrated desire to assist customers and go above and beyond to meet their needs.  Responsibilities and Impact: Impact: The Client Service Data Associate plays a vital role, overseeing a range of functions to facilitate the delivery of quality data and insights to our limited partner clients. Responsibilities: Collaborate with Limited Partner Market Data Services (LP MDS) clients to tailor our fund/ portfolio monitoring and financial...

About the Role: Grade Level (for internal use): 05 The Team: The S&P Networks group offers best-in-class technology and industry best practices to manage risk, comply with regulations and assistance to industry participants with meeting their regulatory requirements. Our Networks solutions create a single source of the truth, with information about customers and vendors that is accurate and up to date. We provide extensive risk and compliance management coverage, allowing firms to reduce costs, reuse information and streamline processes with improved technology. The Impact: Within this role, the candidate will have the opportunity to solve critical problems in the regulatory compliance space, leveraging best in class technology as an accelerator. We strive to partner with our customers to reduce operational risks and costs associated with evolving regulatory challenges.  What’s in it for you: Fast-paced environment with the opportunity for career mobility...

About the Role: Grade Level (for internal use): 09 About the Role: Sr Operations Specialist, Fixed Income Data Management The Team: The role will be part of the Index Management and Production Group (IMPG) at S&P Global. The team is responsible for the production and management of a wide range of indices covering global options, equities, futures, fixed income, commodity, digital assets and economics indices. This specific role will focus on Fixed Income indices, ensuring the integrity and accuracy of the indices through meticulous data management, research and analysis. Responsibilities and Impact: As a Sr. Operations Specialist, you will play a crucial role in maintaining and enhancing the quality of S&P Dow Jones and iBoxx indices. Your expertise in Data Management will be essential in researching a wide range of datasets for Fixed Income securities to then be used for index management and maintenance. Your role is key in maintaining index...