56 customer success manager jobs found

About the Role: Grade Level (for internal use): 09 The Team: The global, cross-functional team enhances and maintains our Debtdomain product offering. Our team embraces a collaborative and transparent culture to ensure alignment on how we accomplish our goals across the team and broader business. Responsibilities and Impact: The Product Manager represents the business and the user to ensure that the development of the product aligns with leadership’s goals.  Success not only impacts the bottom line but also provides innovation to our clients as they execute transactions that shape our global economy. Contributes to solution roadmaps which clearly articulate the solution vision and strategy to enable executive buy-in Ensure output quality against defined tasks and activities Define concepts of short-term and long-term planning Supports product delivery with timely execution of metrics and other information Research and compiles information from documented...

About the Role: Grade Level (for internal use): 13 The Team: The Regulatory & Compliance Commercial team focuses on driving growth and expanding our solutions to effectively address our customers' evolving needs. By prioritizing creativity and agility, we approach problems with an open mind and adapt to fast-paced environments, making informed decisions that enhance our effectiveness. Collaboration and a client-centric approach are fundamental to our culture, enabling us to work efficiently with stakeholders to deliver exceptional service and foster long-term partnerships. Responsibilities and Impact: We are seeking a dynamic and innovative leader, with experience within Investment Banking, Financial Services and/or Software to drive engagement and business success across our Counterparty Manager product suite, which includes solutions such as CLM Pro, Document Solutions, Managed Services and Entity Data. This individual will be responsible for fostering...

About the Role: Grade Level (for internal use): 15 The Team: The Enterprise Solutions team drives AI-enabled growth by embedding trusted intelligence into client workflows, data, analytics, and services, helping them move faster and make better decisions. This team unites software, workflow, data, analytics, and other capabilities for financial services customers, and this role will partner across business lines and functions to translate AI opportunities into measurable client and business value. This leader will orchestrate AI transformation closely with segment product leaders, with roadmap ownership remaining with relevant business leads.   Responsibilities and Impact: • Define and lead the AI product transformation agenda across Enterprise Solutions’ three business lines, setting the vision, priorities, and success measures for AI-enabled products, workflows, client solutions, and productivity opportunities. • Partner with clients, strategic partners, product...

About the Role: Grade Level (for internal use): 14 About The Role: S&P Global is seeking an Associate General Counsel - Corporate Governance & Securities for its New York, NY, USA location. The Team This position reports directly to the Vice President, Associate General Counsel & Corporate Secretary and serves as a senior leader within the Corporate Legal Group. The role leads a team of attorneys responsible for securities law, SEC reporting, employee benefits, and related corporate matters and serves as a key strategic advisor to senior management. Responsibilities and Impact The Associate General Counsel - Corporate Governance & Securities serves as a senior legal advisor on corporate governance, securities law, disclosure, capital markets, treasury matters, and other strategic corporate transactions. The role partners closely with the CFO, Chief Accounting Officer, Head of Investor Relations & Treasurer, and other senior...

About the Role: Grade Level (for internal use): 13 Director, Financial Planning & Analysis (FP&A) Business Partner - Enterprise Technology Product Development About S&P Global S &P Global is a leading provider of transparent and independent ratings, benchmarks, analytics, and data to the capital and commodity markets worldwide. We are committed to delivering essential intelligence that powers the markets of the future. About Enterprise Technology   Finance     The Enterprise Technology Finance team is a high-performing group of finance professionals dedicated to supporting S&P   Global’s   technology transformation and operational excellence. This team partners closely with the S&P Global CTO, Head of Global Infrastructure, Divisional CTOs and CFOs, senior product and engineering leaders, and S&P Global corporate finance.   The Impact & What You'll Do     This leadership role   will help...

About the Role: Grade Level (for internal use): 08 About the Role:   The Team:   S&P Global’s Managed Data Services team leverages market-leading technology and a global team of experts to provide an end-to-end data management solution for private markets investors. The LP Associate plays a vital role, overseeing a range of functions to facilitate the delivery of quality data and insights to our limited partner clients.    Responsibilities and Impact:   Oversee and facilitate the collection of private fund data from financial reports.  Perform quality control reconciliations to ensure accuracy and integrity of data.  Collaborate with various internal parties to understand client needs and ensure timely delivery of data.  Lead and manage ad-hoc projects to satisfy client or business needs.  Identify and execute opportunities to improve processes and workflows.  Compensation/Benefits Information:    S&P Global states that the...

About the Role: Grade Level (for internal use): 12 The Team   The Structured Finance (SF) Methodologies team   is responsible for   a large portfolio of criteria and models spanning the global SF universe, including CMBS, RMBS, CLO, Covered Bonds, Non-Traditional and ABS asset types. The criteria and models that the group develops and   maintains   help analysts produce independent credit ratings that increase S&P Global’s analytical relevance in the market. As a Methodology Model SME, the position is embedded within the SF team and works closely with the Model and Criteria SMEs, who are responsible for developing and maintaining a growing portfolio of cutting-edge quantitative tools and analysis that enable analysts to continually produce high-quality and transparent credit analysis.     The Impact   The Associate Director enhances S&P Global Ratings’ ability to produce high-impact, insightful research and models and supports...

About the Role: Grade Level (for internal use): 12 About the Role: The Team: The Enterprise Solutions business within S&P Global Market Intelligence provides industry-leading data, software, and services that support investment management, enterprise data management, regulatory compliance, and private markets solutions. The Private Markets product team is responsible for products that support the entire investment lifecycle across Private Equity, Venture Capital, Real Estate, Infrastructure, and Private Credit markets. As part of the flagship iLEVEL product organization, you will work with a highly collaborative team of product leaders, technology professionals, and market experts focused on delivering innovative solutions for investment professionals. The team values customer-centricity, innovation, execution excellence, and continuous learning.   Responsibilities and Impact: •    Define and execute product strategy for Private Markets solutions, focusing on...

About the Role: Grade Level (for internal use): 12 The Team: We are looking for a highly self-motivated hands-on Database Engineer who will focus on our database infrastructure estate and tune database queries within our Enterprise Solutions division. Our team manages and optimizes enterprise-scale database systems that support critical business operations across multiple cloud and on-premises environments. Operating in a collaborative, fast-paced environment, we value technical excellence, proactive problem-solving, and continuous learning as we transform and harmonize our infrastructure into a unified platform. Responsibilities and Impact: Administer and maintain SQL Server, Oracle, PostgreSQL, and MySQL databases hosted on cloud platforms with 24/7 production support capabilities Perform database installations, patching, upgrades, and configure high-availability deployments including multi-AZ configurations and read replicas Tune SQL queries and stored...

About the Role: Grade Level (for internal use): 13 The Team: The Director of AI Solutions & Integration leads the team that brings advanced analytics and AI capabilities into the heart of SPDJI's data operations. Reporting to the Director of Data AI & Enablement, this role ensures that AI is not just an experiment, but a production-ready, governed, and value-driving capability. This strategic leadership position enables SPDJI to harness the power of AI at scale, by accelerating innovation, enhancing productivity, and ensuring that every AI solution is safe, and aligned with business priorities. Responsibilities and Impact: Strategic Leadership & AI Vision Own and drive the AI solutions enablement strategy for SPDJI, defining how value streams design, build, and scale AI applications that deliver measurable business value Establish reference architectures and standards for GenAI/LLM solutions (e.g., RAG patterns, agentic workflows, orchestration,...

About the Role: Grade Level (for internal use): 09 The Team: S&P Global Market Intelligence’s Loan Platforms suite of products unify workflows and datasets across all syndicated loan market participants. Included in the portfolio are ClearPar for trading and settlement, ADFlow which provides secure, digital administrative details and wire instructions, Messaging to facilitate STP throughout the trade life-cycle, Loan Processor which provides rich integration capabilities, Tax Utility integration to seamlessly navigate tax documentation, and Loan Reconciliation for Agent-Lender agreement of post-trade positions. These applications are used by lenders, agent banks, custodians, trustees, borrowers, legal professionals, and other persona to streamline workflows, reduce risk, and manage their syndicated loan portfolios in a single ecosystem. Responsibilities and Impact: The Product Manager is responsible for working closely across Product, Commercial, Sales,...

About the Role: Grade Level (for internal use): 13 About the Role: This highly visible IT Sourcing Director role offers the opportunity to, in partnership with an experienced group of  IT procurement professionals, shape and directly influence S&P’s most critical IT investment considerations through the development of robust, supporting category & sourcing strategies. This role involves collaborating with our CTO, CISO, CPO, Controller & their respective leadership teams to identify technical & business requirements, conducting market analyses, managing sourcing events, and negotiating contracts with new and incumbent suppliers to ensure best-in-class qualitative & quantitative outcomes are cross-functionally delivered. The IT Sourcing Director will also manage supplier relationships, monitor performance, drive continuous improvement, and ensure compliance with organizational policies and procedures. The ideal candidate will have executive presence,...

About the Role: Grade Level (for internal use): 14 The Team: This team is essential to the division's data strategy, playing a key role in data transformation and leading efforts to replace legacy technical debt. The team embodies a strong commitment to delivering on business needs and demonstrates exceptional collaboration with both product and business partners. They are known for their collaborative approach, strong technical expertise, and the high energy and dedication they bring to their work. Responsibilities and Impact: Lead and scale a world-class engineering organization of 100+ data engineers, ML engineers, and platform developers, including managing managers and Staff/Principal-level engineers while driving hiring, retention, and talent development strategies Provide strategic technical direction for enterprise-scale lakehouse architecture using Databricks Data Intelligence Platform (Unity Catalog, Delta Lake, Delta Live Tables, Mosaic AI) and AWS...

About the Role: Grade Level (for internal use): 14 The Team: This team is essential to the division's data strategy, playing a key role in data transformation and leading efforts to replace legacy technical debt. The team embodies a strong commitment to delivering on business needs and demonstrates exceptional collaboration with both product and business partners. They are known for their collaborative approach, strong technical expertise, and the high energy and dedication they bring to their work. Responsibilities and Impact: Lead and scale a large, multi-disciplinary engineering organization of 50+ data engineers, ML engineers, and platform developers, including managing managers and staff-level engineers across cross-functional teams Drive the strategic architecture and implementation of enterprise data management and governance, integrating Databricks Unity Catalog with enterprise data catalog systems and AWS-native governance services to ensure automated...

About the Role: Grade Level (for internal use): 13 The Role S&P Dow Jones Indices is seeking a highly technical and commercially driven  Director, Multi-Asset Product Management  to join our Multi-Asset Product Management team in New York. This senior role will be responsible for leading the development, management, and commercial promotion of systematic multi-asset and equity derivatives indices, with a particular focus on strategies that incorporate options and derivatives. The role will support a broad range of index-linked investment solutions, including ETFs, structured products, insurance products, derivatives overlay strategies, volatility-controlled strategies, and other multi-asset applications. The ideal candidate will bring deep quantitative expertise, hands-on experience developing options-based strategies, and a strong understanding of how derivatives can be incorporated into transparent, rules-based index methodologies. This role requires someone who...

About the Role: Grade Level (for internal use): 11 The Role:  Associate Director, Global Financial Crimes Compliance Enterprise Threat Mitigation The Team: The Associate Director, Global Financial Crimes Compliance Enterprise Threat Mitigation will directly report to and work with the Director, Global Financial Crimes Compliance Enterprise Threat Mitigation The Impact: The Associate Director, Global Financial Crimes Compliance Enterprise Threat Mitigation plays a critical role in safeguarding S&P Global by supporting the centralized review, investigation, escalation, and disposition of transaction screening and third-party screening alerts. The role is responsible for helping ensure that potential sanctions, AML, anti-bribery and corruption, and due diligence risks involving clients, vendors, event attendees, and other third parties are identified, assessed, and mitigated through timely, well-documented, and risk-based decision-making. This...

About the Role: Grade Level (for internal use): 13 About the Role:  S&P Dow Jones Indices is the largest global resource for essential index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500® and the Dow Jones Industrial Average®. More assets are invested in products based on our indices than products based on indices from any other provider in the world. Since Charles Dow invented the first index in 1884, S&P DJI has been innovating and developing indices across the spectrum of asset classes helping to define the way investors measure and trade the markets.   The Team: Join a Best-In-Class Global Legal, Compliance, Risk & Government Affairs Team committed to delivering timely, practical and actionable advice to advance our business and safeguard our reputation, people and assets. Thie position reports to the Associate General Counsel and Managing Director for the Americas. The team provides legal...

About the Role: Grade Level (for internal use): 08 The Team: The Compliance Services team operates as a critical partner to our investment management clients, ensuring regulatory excellence while enabling business growth. We pride ourselves on our collaborative approach, attention to detail, and commitment to staying ahead of the evolving regulatory landscape. Our team values continuous learning, proactive problem-solving, and maintaining the highest standards of integrity in everything we do.   Responsibilities and Impact: Generate and manage daily deliverables for capital management firm clients, ensuring accurate and timely delivery of compliance services Perform routine reconciliation of key data points with trustees and generate compliance test results for comparison to monthly trustee reports, researching and resolving variances Monitor cash collection, payment, and reserve accounts to ensure proper processing of all activities and...

About the Role: Grade Level (for internal use): 20 Company Overview S&P Global is a leading provider of transparent and independent ratings, benchmarks, analytics, and data to the capital and commodity markets worldwide. With more than a century of trust behind its brands, S&P Global plays a foundational role in the global financial system, transforming data into Essential Intelligence® that enables companies, governments, and individuals to make decisions with conviction. The firm is executing a multi‑year enterprise transformation focused on three strategic pillars: ADVANCE Market Leadership, EXPAND High‑Growth Adjacencies, and AMPLIFY Enterprise Capabilities & AI. This strategy is reshaping how S&P Global operates—scaling enterprise platforms, accelerating innovation, simplifying operating models, and embedding AI across products, workflows, and internal processes. At the same time, S&P Global’s competitive advantage increasingly rests on the...

About the Role: Grade Level (for internal use): 09 About the Role:  Solutions Operations is the industry leader in leveraged loan, private equity and high-yield solutions and provides comprehensive products and services for portfolio management, administration, reporting, and analysis. Through our numerous platforms, managed services, or full outsourcing to front to back-office functions, Solutions Operations offers flexible and unique solutions tailored to client needs. The Team: H ighly collaborative and engaging culture where everyone works independently while also supporting one another to ensure all reports and deliverables are completed accurately and on time. What makes our team unique is our strong commitment to teamwork, open communication, and willingness to help each other when needed. We value accountability, collaboration, and   maintaining   a positive environment that drives both individual and team success.   Responsibilities and...

About the Role: Grade Level (for internal use): 13 The Team: This is a Senior Sales appointment in S&P Global’ s NY office Sales Team with responsibility for supporting the sales business development and account management for our Regulatory trade and transaction Reporting global service. This position will be in New York with a focus on identifying, qualifying, and closing new opportunities. Responsibilities and Impact: The successful candidate will have broad experience in financial markets, a proven track record selling financial software (Listed Futures, OTC Trade Processing and Regulatory Reporting preferred), account management, and the ability to manage complex relationships. Expertise in Regulatory Trade and Transaction Reporting (EMIR, Mifid, SFTR, SEC, CFTC, Canada) is a plus. Expertise in Solution Selling is a must have and some consulting experience would be a plus. Development and execution of sales plans with assigned quota Direct sales of...

About the Role: Grade Level (for internal use): 11 The Team:     Credit Ratings is an integral part of the Global Ratings Services team,  comprising  a diverse group of 1,400 analysts spread across key financial hubs worldwide. We are dedicated to delivering high-quality insights and exceptional client service across all industry sectors.        The successful candidate will join the S&P Global Ratings’ Sovereign and International Public Finance (IPF) ratings team and work closely with the Chief Analytical Officer, Head of Sovereign and Multilateral Institutions Ratings, the Sector Leads and Chairs of the Global, Sovereign and regional   IPF “ Analytical Oversight and Consistency Councils” (AOCCs).   The team manages high-profile government and public sector related credits, including multilateral financial institutions.   It assigns and monitors ratings,   maintains   high-quality analytical work, communicates with the...

About the Role: Grade Level (for internal use): 12 S&P Global The role: Lead, IT Service Operations The location: Dalas, TX (hybrid - 2 days onsite per week) Role & Responsibility Summary:                                                                                                                 As a Cloud Engineer , you’ll be an integral part of our global team of Cloud Engineers to help manage client & internal environments hosted in AWS for our enterprise-grade applications in the Corporate Actions & Custody domain. The team is responsible for all the infrastructure and automation required to support continuous integration and continuous delivery both for client cloud (UAT and Production) environments and internal environments We foster an open, inclusive environment where all perspectives are valued. Our team is focused on driving innovation, leveraging cutting-edge AI technologies, and maximizing engineering efficiency...

About the Role: Grade Level (for internal use): 12 Key Responsibilities Strategic Client Ownership Serve as the primary relationship lead for Global Strategic Accounts in the Americas, with a focus on the firm’s largest ETF client relationships using our index IP. Develop and execute long‑term account strategies aligned with client objectives, asset growth goals, and firm‑wide commercial priorities. Function as a trusted advisor to senior client stakeholders, including investment, product, and distribution leadership. Serve as a trusted advisor on ETF market trends, index-based product positioning, and ecosystem dynamics. Tactical Quarterback & Execution Leadership Lead day-to-day coordination of active initiatives including: Product enhancements (methodology changes, communications, timelines, approvals). New product pitches and commercialization planning (concept shaping, differentiators, feasibility). Commercial reviews, pricing discussions, and...