66 retail customer experience coor jobs found

About the Role: Grade Level (for internal use): 10 Retail Analyst - Agriculture and Food Commodities   The Team: The Food retail and manufacturing analyst team is part of the global Agriculture and Food team, focused on serving this particular client sector Responsibilities and Impact: Analysis of global commodity supply chains, focusing on supply, demand and price drivers. Delivery of a range of regular reports as well as ad hoc analysis in reaction to events. Modelling and data management. Regular direct engagement with clients regionally and globally.   What We’re Looking For: Masters in Economics, Agricultural Economics or related fields Experience in lead analysis of food retail and manufacturing sector, modelling and client engagement and working with Commercial team Curiosity about the world and the ability to craft and articulate a position Comfort with analytical and data tools, and managing complex data sets Enthusiasm for collaborating...

About the Role: Grade Level (for internal use): 11 The Team: As a market leader in the provision of illiquid portfolio pricing and valuation services, our Private Market Valuation professionals assist clients with the post-trade valuation of alternative investments, specifically debt and equity positions for which active market quotations are not available. Since its inception in 2014, the department has been among the fastest-growing areas within S&P Global. Our teams in London, Dallas, Singapore, and Noida serve over 600 institutional investors and cover investments across the start-up, growth, mature, and distressed stages globally. Responsibilities & Impact: The Principal, Private Market Valuation will play a senior role in the execution and oversight of valuation engagements for institutional clients across a broad range of private and illiquid investments. The role requires strong technical valuation expertise, sound judgment, client relationship...

About the Role: Grade Level (for internal use): 09 Analyst - Food Retail and Manufacturing Retail Analyst - Agriculture and Food Commodities   The Team: The Food retail and manufacturing analyst team is part of the global Agriculture and Food team, focused on serving this particular client sector Responsibilities and Impact: Analysis of global commodity supply chains, focusing on supply, demand and price drivers. Delivery of a range of regular reports as well as ad hoc analysis in reaction to events. Modelling and data management. Regular direct engagement with clients regionally and globally.   What We’re Looking For: Masters in Economics, Agricultural Economics or related fields. Experience in d eliver analysis (both regular reports and ad hoc), client engagement and modelling. Curiosity about the world and the ability to craft and articulate a position. Comfort with analytical and data tools, and managing complex data...

About the Role: Grade Level (for internal use): 12 The Role: The Associate Director will oversee revenue reporting and analytics, as well as manage the cost of sales operations. This role involves supporting the day-to-day management of financial operations and assisting with special projects related to Annual Contract Value [ACV], revenue, and cost of sales. The successful candidate will collaborate with cross-functional teams to enhance financial reporting processes, provide strategic insights, and support decision-making to drive business growth. Strong analytical skills, attention to detail, and effective communication of complex financial information are essential for this position. The Team: The S&P Global Energy Finance team consists of employees in the UK, US, Malaysia, and the Philippines. The team also interacts with other divisions and S&P Global Corporate.    The Impact:  This position will work alongside the Finance Director and Finance VP to...

About the Role: Grade Level (for internal use): 13 The Team:   S&P Global Lending Solutions is the Enterprise Solutions business within S&P Global Market Intelligence that provides software, data, workflow automation, and managed services for the global loan and private credit markets. Its goal is to help lenders, asset managers, agent banks, CLO managers, and borrowers manage the full loan lifecycle more efficiently.    Responsibilities and Impact:    We are seeking an experienced salesperson to join our team and drive the sales of our loan solutions. The ideal candidate will have deep credit markets expertise, paired with a strong background in selling software solutions and services. The successful candidate will be responsible for managing and growing customer relationships with our sleeve of offerings and for proactively identifying and pursuing new business opportunities to ultimately achieve and surpass their quota.  Identify and pursue...

About the Role: Grade Level (for internal use): 12 About the Role Join S&P Global Ratings’ Financial Services practice as part of the Non-Bank Financial Institutions team, a group of approximately 15 analysts covering asset managers, financial market infrastructure companies, and finance companies. In this role, you will lead credit analysis across a portfolio of complex financial institutions and contribute to independent credit opinions relied on by market participants. You will combine rigorous financial analysis, market insight, and sound judgment while helping the team strengthen analytical quality, develop junior colleagues, and responsibly adopt new technology. What You’ll Do Impact Deliver high-quality, forward-looking credit analysis that supports clear and well-supported rating opinions. Identify emerging risks by connecting company performance, peer trends, market developments, and broader financial services themes. Contribute market-facing...

About the Role: Grade Level (for internal use): 08 The Team: Portfolio Valuations (PV) provides an independent, post-trade valuation service to buy-side institutions globally, covering vanilla and exotic OTC derivatives, cash instruments and structured notes across all asset classes. The service also offers clients the ability to receive an aggregated set of counterparty marks for their trades. OTC Derivative Data (OTC DD) service provides daily high-quality OTC derivative data to both buy-side and sell-side clients. S&P's consensus service is the leader in providing major market makers in OTC derivatives with definitive consensus prices. More than 90 of the leading banks, trading houses and other investment professionals use the consensus service as the key independent check of their trading book valuations. The service encompasses equity, rates, currency, commodity, credit and bond derivatives, providing comprehensive matrices of vanilla prices and a wide...

About the Role: Grade Level (for internal use): 09 The Team: The Customer Success team is a dynamic global organization where the work evolves daily. The team develops and executes data-driven processes to deliver a world-class customer experience. Your focus may include client migrations, onboarding new users, or supporting global strategic accounts across the corporate segment. Responsibilities and Impact: In this role, you will manage the full customer journey across key lifecycle touchpoints, including onboarding, training, adoption, ongoing engagement, and renewal support. You will play an essential part in driving long-term client engagement, platform adoption, retention, user and usage growth, and account-level strategic objectives. Your interactions with clients will strengthen the organization's relationship with existing accounts and reinforce their decision to partner with S&P Global Market Intelligence. By delivering a cohesive and proactive...

About the Role: Grade Level (for internal use): 11 The Team Credit Ratings is an integral part of S&P Global's Global Ratings Services, bringing together a diverse group of more than 1,400 analysts across key financial centers worldwide. The Corporates Ratings practice delivers forward-looking credit insights on a wide range of corporate entities, producing independent rating opinions that markets and investors rely on to understand how evolving risks affect financial stability and credit performance. The team provides analytical coverage of corporate issuers across the Transportation, Automotive, Aerospace & Defense, and Engineering & Construction sectors, monitoring industry trends, evaluating company performance and credit risk, and contributing to the ongoing assessment and maintenance of credit ratings. Responsibilities and Impact Impact This role plays a key part in delivering the independent, rigorous credit analysis that underpins S&P Global...

About the Role: Grade Level (for internal use): 12 About the Role The Accounting Advisory function within S&P Global Ratings serves as the authoritative internal voice on accounting and financial reporting matters, ensuring that emerging standards, regulatory changes, and complex accounting structures are accurately interpreted and reflected in credit analysis. This team occupies a distinctive, high-visibility position at the intersection of accounting expertise and credit analysis, partnering directly with analysts, external investors, and market participants to uphold the analytical integrity of S&P Global Ratings' credit opinions. It is a rare opportunity to operate at the forefront of accounting developments while shaping how they are understood across one of the world's leading credit rating organizations. What You'll Do Impact In this role, you will serve as a trusted accounting expert within S&P Global Ratings, translating complex and...

About the Role: Grade Level (for internal use): 12 About the Role: We are seeking applicants for the role of Associate Director in the Index Investment Strategy in the NY office of S&P Dow Jones Indices (S&P DJI). The Team: Reporting to a Senior Director, you will collaborate with a global team to design, create and promote thought leadership to enhance S&P DJI’s revenues, relationships, and reputation.  Your contributions will help develop interest in a market-leading range of indices, with a particular focus on growing our indices in Direct Indexing and Models Portfolios across asset managers, wealth managers, technology platforms and other financial institutions.  You will also have the chance to support S&P DJI’s market leading SPIVA® research. You will have the potential to work on a wide range of investment topics, calibrated for a wide range of investor sophistication levels, addressed to a global audience of market participants....

About the Role: Grade Level (for internal use): 11 About the Role The Financial Institutions Ratings team at S&P Global Ratings delivers independent credit opinions on banks and securities firms, providing market participants with the transparency they need to make decisions with confidence. The team produces rigorous, criteria-based fundamental research in a fast-paced environment that values analytical integrity, intellectual curiosity, and collaboration. You will join a group where your analytical work carries real market significance and where you can develop deep sector expertise alongside experienced colleagues. What You'll Do Impact As a Senior Analyst covering financial institutions, you will own the credit ratings process for an assigned portfolio of bank and securities firm credits, producing independent, well-supported credit opinions that inform investors, issuers, and the broader market. Your work will contribute directly to the quality and...

About the Role: Grade Level (for internal use): 11 The Team: The Inside Sales team plays a critical role in enabling commercial success across S&P Dow Jones Indices, acting as a bridge between various key business functions to support the full sales lifecycle, drive operational excellence, and deliver a seamless client experience. As a Group Lead, you will be instrumental in leading, developing, and inspiring a team of commercial support professionals, fostering an environment of continuous improvement and high performance that directly contributes to broader commercial objectives. Responsibilities and Impact: • Lead, coach, and develop a high-performing team of commercial support professionals, fostering a culture of accountability, collaboration, and continuous improvement. This includes conducting regular performance, coaching, and development discussions, providing clear feedback, guidance, and career support, and actively shaping team dynamics to address...

About the Role: Grade Level (for internal use): 15 The Team: Enterprise Technology & Platforms delivers cross-enterprise technology products, services, and capabilities to S&P Global's organizations and employees worldwide. The Developer Experience and Product Enablement function will own and evolve the enterprise product and software development lifecycle toolchain — the agentic PDLC — bringing together platforms, governance, support, productivity insights, and AI-native product management and engineering capabilities. It spans the full path from discovery and customer insight through definition, design, build, release, and in-market measurement, treating product management and engineering as one connected system rather than two adjacent toolsets. The team will operate as an enterprise hub, partnering closely with divisional CTO and product organizations and embedded practitioners to preserve business context while creating a consistent, scalable experience for...

About the Role: Grade Level (for internal use): 09 The Marketing Executive supports the execution of integrated marketing campaigns across the Women’s Portfolio. Working across all global events, this role is responsible for portfolio communications, social media, sponsorship promotions, PR execution, content planning, and supporting the overarching marketing strategy.  This position serves as a shared resource supporting the Head of Marketing and regional Marketing Managers while ensuring a consistent, premium brand experience across every attendee, sponsor, and partner touchpoint.  Key Responsibilities : Social Media & Portfolio Communications   Develop and manage the annual social media content calendar.  Own the day-to-day execution of the Women’s Portfolio social media channels.  Create and publish content promoting events, speakers, sponsors, Leadership Circle programs, partnerships, and portfolio news.  Coordinate portfolio...

About the Role: Grade Level (for internal use): 08 About the Role   Reporting directly to the Global Head of Growth & Enablement, the Executive Assistant plays a pivotal role in enabling leadership effectiveness and operational excellence across a fast-paced, global function. You will serve as a trusted operational partner, strategic communicator, and central coordination point — ensuring priorities, stakeholders, and initiatives move forward with precision and efficiency. This is a high-visibility role offering direct exposure to senior leadership and the opportunity to make a meaningful impact on organizational effectiveness.   What You'll Do   Serve as the primary operational partner to the Global Head of Growth & Enablement, taking full ownership of complex calendar management, travel planning, meeting coordination, and expense processing. Anticipate needs and prepare materials for high-visibility meetings and senior leadership engagements,...

About the Role: Grade Level (for internal use): 14   The Team:   The Value Capture & Integration Office, within Strategic Commercial Initiatives, is responsible for   driving a significant portion of Market Intelligence's (MI) commercial growth agenda . This team focuses on identifying, structuring, and   driving initiatives that convert product, data, and platform integration into measurable commercial value . It operates by partnering with Sales, Account Management, Product, Technology, and the Enterprise Data Organization to translate integration opportunities into scalable, sellable solutions.   Responsibilities and Impact: •   Lead the commercial growth agenda for Market Intelligence,   identifying and monetizing opportunities where integration of products, data, and platforms creates value for the business .   This includes influencing stakeholders internally and externally to support key initiatives across the organization . •   Architect...

About the Role: Grade Level (for internal use): 13 The Role:  Director, Corporate ACV Reporting The Team:  The Business Unit Corporate Controller’s team is responsible for ACV reporting, revenue accounting, and support across the S&P Global income statement. The team values collaboration and the ability to think critically while problem solving. The role reports to the Senior Director, Revenue and Unstructured Expense Accounting, part of the S&P Global Corporate Controllers organization. The Impact:  You will lead ACV metrics globally for S&P Global and responsibility to communicate and explain the ACV story. You will lead an organization of 3-5 individuals who manage the monthly ACV calculation, reporting, and reconciliation against revenue across the S&P Global organization. The ideal candidate has designed and operated an ACV program and has an understanding of ASC 606 revenue accounting rules. The candidate must be comfortable: Telling...

About the Role: Grade Level (for internal use): 11 The Team When you join S&P Global Ratings and the North American Financial Services Ratings group, you become part of one of the world's leading providers of independent credit risk research and benchmarks. Our team produces high-quality, criteria-based fundamental research in a fast-paced environment that combines rigorous quantitative analysis with deep market expertise. We value collaboration, intellectual curiosity, and the ability to communicate complex credit views clearly to issuers, investors, and the broader market. Responsibilities and Impact Impact As a Senior Analyst, you will serve as the primary analyst for assigned property/casualty (P/C) insurance and reinsurance companies, delivering independent credit opinions that directly inform issuers, investors, and market participants. Your work will drive consequential credit assessments in the insurance sector, with direct visibility at issuer...

About the Role: Grade Level (for internal use): 14 The Team: The Enterprise Solutions Revenue team is an ambitious, fast-paced group that focuses on solutions-based selling in order to maximize our client experience. We operate in a high-growth industry with a lot of investment and an evolving product set to meet clients’ changing needs. Responsibilities and Impact: • Drive sales of loan management and administration software and services, with primary accountability for team performance, organizational growth, and commercial execution. • Lead and scale a team of sales professionals focused on both retention and new business growth, providing subject matter expertise and strategic oversight for multidisciplinary initiatives. • Engage with executive stakeholders internally and externally, maintaining relationships with management committees and external parties to represent the organization and influence support for key initiatives. • Drive...

About the Role: Grade Level (for internal use): 15 The Role: Senior Distinguished Engineer Location: New York City The Team: S&P Dow Jones Indices Technology is reimagining how we build and operate technology for the next decade, operating at the intersection of innovation and market integrity where our systems underpin trillions of dollars in investment decisions. As the most senior technical individual contributor, you'll work alongside engineering leaders, product owners, and control functions who bring deep domain expertise and high standards for rigor, with executive sponsorship and genuine autonomy to shape our technical future. We value sound judgment, transparent trade-offs, and systems that maintain market trust while pushing the boundaries of what's possible in a regulated environment. Responsibilities and Impact: Define and execute technology vision and architecture strategy across S&P DJI's full technology stack, translating forward-looking...

About the Role: Grade Level (for internal use): 15 The Team: S&P Dow Jones Indices Technology is pioneering the next generation of index technology through autonomous and semi-autonomous agents, creating a new global function called Agentic Engineering. As the leader of this innovative team, you'll work in a collaborative environment that values technical excellence, rigorous quality standards, and the precision required for global benchmark administration. The team operates with executive sponsorship and the unique opportunity to build transformative capabilities from the ground up. Responsibilities and Impact: Define and deliver the global agentic engineering framework for S&P DJI Technology, including reference architecture, orchestration patterns, agent registries, and evaluation systems that engineering teams will adopt across the organization Lead the transformation from traditional software development to agent-driven processes, establishing...

About the Role: Grade Level (for internal use): 05 The Impact:    At S&P Global, our values - Discovery, Integrity, and Partnership - shape how we work, how we collaborate, and how we earn trust with our customers and each other. We embrace AI as an enabler, guided by rigorous governance and risk management, to enhance what has always defined us: the intelligence of our people, deep relationships, and trusted insights. By leveraging technology with human expertise, we help our teams navigate complexity and deliver actionable, decision ready intelligence without compromising quality, accountability, or integrity.    What You Stand to Gain & Program Overview:    When you join S&P Global Ratings, you join one of the world's leading providers of independent credit risk research and benchmarks. You will be part of a team that produces high-quality fundamental research and ratings based on established criteria. Our analytical practice groups include...

About the Role: Grade Level (for internal use): 09 The Impact:    At S&P Global, our values - Discovery, Integrity, and Partnership - shape how we work, how we collaborate, and how we earn trust with our customers and each other. We embrace AI as an enabler, guided by rigorous governance and risk management, to enhance what has always defined us: the intelligence of our people, deep relationships, and trusted insights. By leveraging technology with human expertise, we help our teams navigate complexity and deliver actionable, decisionready intelligence without compromising quality, accountability, or integrity.    What You Stand to Gain & Program Overview:    S&P Global Ratings is one of the world's leading providers of independent credit risk research and benchmarks. CREDit Program Analysts are part of a team that produces high-quality fundamental research and ratings based on established criteria and are positioned at the center of how investment...