Full time
JP Morgan Chase
Tampa, FL, USA
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Commercial & Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. The Technology Support II team member serves as the escalation point for internal and external stakeholders and clients, with a primary focus on resolving escalated product and service-related concerns. The scope of this role includes support for digital channels, embedded solutions, and escalations arising from transactional inquiries. In addition to escalation management responsibilities,...