Full time
capitalone
Houston, TX, USA
Principal Production Support Specialist - Domestic & International Production Support We are currently looking to hire a Principal Production Support Specialist for our Domestic & International Production Support team. This role involves troubleshooting customer issues related to applications, reporting, and connectivity. The Principal Specialist will also work closely with internal relationship managers to analyze transaction declines and determine solutions. Responsibilities include but are not limited to: Data mining and transaction research Resolving referred transaction issues in collaboration with sales executives and relationship managers Identifying and coordinating operational gaps within Infrastructure platforms, operations processes, and customer interactions Acting as a Subject Matter Expert (SME) for client-facing teams Conducting analytics to find business impact and solutions for strategic customer-impacting incidents and...