Full time
Harvard University
Boston, MA
Overall responsibilities include: Serves as first point of contact for the learners attending our programs, routes phone calls, mail, and e-mail messages, and handles a wide range of information dissemination regarding our education programs. Provide high-level relationship management to course administrators, registrants. Monitors departmental emails, drafts, and distributes communications regarding our educational programs. Responds to inquiries from faculty and support a local, national, and international audience concerning course enrollment and established policy and procedures. Provides day of customer service for live virtual events including interfacing with faculty, attendees, vendors, etc. Support on-demand learners with technical questions related to the MyCE platform or the learning management system, EdX. As needed, provides support for the program coordinators managing in-person courses, which may require on-site customer service at events including...