20 customer experience coor jobs found

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description The Impact You Will Make As a Product Management Lead within the Single-Family Collateral Risk organization, you will play a pivotal role in shaping strategic product decisions that drive business value, manage risk, and support the future of housing finance. We are seeking a thoughtful and intellectually curious leader who thrives in complex environments and brings a strong ability to analyze challenges, question assumptions, and navigate ambiguity. In this role, you will partner across business, technology, operations, risk, and leadership teams to define product strategies, evaluate competing priorities, and deliver solutions that...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued contributor to our Multifamily Risk team, you will advise team members on processes, analyses, and modeling techniques for managing the administration, strategic planning, and operations of an assigned portfolio. In this role, you will recommend changes to the execution of end-to-end business processes through enterprise systems for effective tracking and reporting. THE IMPACT YOU WILL MAKE Provide guidance and subject matter expertise on portfolio management activities that support strategic business objectives. Lead analysis of portfolio performance, trends, and operational metrics and communicate insights to key...

About the Role: Grade Level (for internal use): 09 About the Role: The Team: The Solutions Operations division is seeking a professional with excellent interpersonal communication, organization, and time management skills to join our Global Special Services Team. Our Wall Street Office (WSO) solutions provide real-time access to client portfolios and reporting insights for active asset management, supporting complex aspects of alternative asset management in a scalable solution that increases operational efficiency and reduces risk. Responsibilities and Impact: You will work within a dynamic team, responsible for all client-facing operations-related items, data research, and processing functions on the Special Services Team, primarily supporting WSO users and their loan processing needs. This position offers exposure to an exciting financial market and interaction with clients of varying levels of seniority. Support our clients and the business by...

About the Role: Grade Level (for internal use): 13 The Team: S&P Global WSO is an industry leader in leveraged loan and high-yield solutions and provides comprehensive products and services for portfolio management, administration, reporting, and analysis. Responsibilities and Impact: S&P Global is seeking an experienced and self-motivated individual to manage both client relationships within the Portfolio Management Services group.  The successful candidate will be responsible for managing client-driven strategy and client support throughout multiple aspects of the business.  Additional responsibilities include coordination of issue resolution, training, reporting, keen understanding/presentation of the clients' business structure, product pipeline, and market footprint. This individual will help set the vision of our team, as well as the daily tone of positive client experiences. Manage a team strategy around a set focus of clients who utilize solution...

About the Role: Grade Level (for internal use): 09 The Team: S&P Global Market Intelligence’s Loan Platforms suite of products unify workflows and datasets across all syndicated loan market participants. Included in the portfolio are ClearPar for trading and settlement, ADFlow which provides secure, digital administrative details and wire instructions, Messaging to facilitate STP throughout the trade life-cycle, Loan Processor which provides rich integration capabilities, Tax Utility integration to seamlessly navigate tax documentation, and Loan Reconciliation for Agent-Lender agreement of post-trade positions. These applications are used by lenders, agent banks, custodians, trustees, borrowers, legal professionals, and other persona to streamline workflows, reduce risk, and manage their syndicated loan portfolios in a single ecosystem. Responsibilities and Impact: The Product Manager is responsible for working closely across Product, Commercial, Sales,...

Work Flexibility: Field-based Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Our mission Together with our customers, we are driven to make healthcare better. What you do As a sales representative in our Sports Medicine specialty, you’ll be the face of Stryker products. Acting as a sales lead, you’ll prepare and...

About the Role: Grade Level (for internal use): 08 The Team: The Compliance Services team operates as a critical partner to our investment management clients, ensuring regulatory excellence while enabling business growth. We pride ourselves on our collaborative approach, attention to detail, and commitment to staying ahead of the evolving regulatory landscape. Our team values continuous learning, proactive problem-solving, and maintaining the highest standards of integrity in everything we do.   Responsibilities and Impact: Generate and manage daily deliverables for capital management firm clients, ensuring accurate and timely delivery of compliance services Perform routine reconciliation of key data points with trustees and generate compliance test results for comparison to monthly trustee reports, researching and resolving variances Monitor cash collection, payment, and reserve accounts to ensure proper processing of all activities and...

About the Role: Grade Level (for internal use): 09 About the Role:  Solutions Operations is the industry leader in leveraged loan, private equity and high-yield solutions and provides comprehensive products and services for portfolio management, administration, reporting, and analysis. Through our numerous platforms, managed services, or full outsourcing to front to back-office functions, Solutions Operations offers flexible and unique solutions tailored to client needs. The Team: H ighly collaborative and engaging culture where everyone works independently while also supporting one another to ensure all reports and deliverables are completed accurately and on time. What makes our team unique is our strong commitment to teamwork, open communication, and willingness to help each other when needed. We value accountability, collaboration, and   maintaining   a positive environment that drives both individual and team success.   Responsibilities and...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description We are seeking a Manager for Fannie Mae’s Single Family Integrated Loan Solutions team. Y ou will manage p roduct delivery and operations by being r esponsible for the successful delivery and support of the Collateral Product s portfolio.    As a valued leader on our team , you will oversee delivery execution, release readiness, operational governance, production support, and cross-functional coordination . You w ill be a key driver in helping the organization adopt and AI-enabled ways of working including prototyping and spec-drive n development. You will also be...

Level Up Your Career with Zynga! At Zynga, we bring people together through the power of play. As a global leader in interactive entertainment and a proud label of Take-Two Interactive, our games have been downloaded over 6 billion times—connecting players in 175+ countries through fun, strategy, and a little friendly competition. From thrilling casino spins to epic strategy battles, mind-bending puzzles, and social word challenges, our diverse game portfolio has something for everyone. Fan-favorites and latest hits include FarmVille™, Words With Friends™, Zynga Poker™, Game of Thrones Slots Casino™, Wizard of Oz Slots™, Hit it Rich! Slots™, Wonka Slots™, Top Eleven™, Toon Blast™, Empires & Puzzles™, Merge Dragons!™, CSR Racing™, Harry Potter: Puzzles & Spells™, Match Factory™, and Color Block Jam™—plus many more! Founded in 2007 and headquartered in California, our teams span North America, Europe, and Asia, working together to craft unforgettable gaming...

Job Classification: Investment Management - Investment Operations GLOBAL FIRM WITH A DIVERSE & INCLUSIVE CULTURE As the Global Asset Management business of Prudential, we’re always looking for ways to improve financial services. We’re passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world. We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading global asset managers!  If you’re not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that’s investing in your future by shaping tomorrow today. At PGIM, You Can! What you will do: The candidate will be responsible for various servicing processes throughout...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description As a Licensed Under 65 Group Sales Representative, you will help support those in need of Group coverage. You will apply your insurance knowledge and sales skills to increase the customer’s understanding of the value of insurance and cultivate long-term relationships with trusted advice. Make a Difference As a Licensed Under 65 Group Sales Representative, you’ll utilize your in-depth Life and Health Insurance knowledge and sales skills to consult small group companies on the most beneficial Life and Health Plans that best suit their...

Job Description: We are seeking a customer-focused Insurance Customer Service Representative to support clients with inquiries related to insurance and financial products. This role requires strong communication skills, attention to detail, and the ability to operate in a fast-paced, high-volume call center environment. The role involves supporting clients with regulated financial and insurance-related services. Key Responsibilities Handle inbound customer calls, providing timely and accurate responses to inquiries related to insurance and financial products. Assist clients with account servicing, including policy information, transactions, updates, and general inquiries. Research and resolve customer issues, ensuring a high level of service and timely follow-up. Accurately document all customer interactions, transactions, and resolutions in internal systems. Process customer requests such as account updates, documentation requests, and...

Job Description: Essential Job Functions: Follows procedures to process new business application transactions Corresponds with agents, internal wholesalers and other departments regarding pending cases Responsible for the accurate handling and timely execution of New Business Applications Must provide an elite customer services experience Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience Ensure transactions are processed on our administrative systems accurately and in a time frame considered suitable by SEC and DXC/ guidelines Report any potential fraudulent, money laundering, or unethical requests that have been reviewed Performs other related duties as assigned or required Mandatory requirements: High school diploma Minimum 2 years of customer service experience in the insurance and annuities fields Working experience of insurance products, applicable policies, procedures, and...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued contributor to our team, you will advise team members on processes, analyses, and modeling techniques for managing the administration, strategic planning, and operations of an assigned portfolio. In this role, you will recommend changes to the execution of end-to-end business processes through enterprise systems for effective tracking and reporting. THE IMPACT YOU WILL MAKE The Multifamily Senior Asset Manager role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Advise team on how to best support a portfolio's...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will provide expert advice to team members, and lead efforts on, anticipating, identifying, responding to, and recovering from short- and long-term disruptions to business processes and critical technology assets. In this role, you will guide the team's understanding of how the business and technology recognize existing and future risks, and capture strategies to mitigate impacts to Fannie Mae, as well as integrate risk management disciplines, with a strategic focus on risk identification, documentation of recovery plans, and testing of documented recovery and/or mitigation strategies. THE IMPACT YOU...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description Allstate’s sales organization is growing its virtual workforce, and we are looking for highly motivated individuals that thrive in a fast-paced sales environment and enjoy being rewarded for their efforts. At Allstate, we are committed to offering a reputable product suite that protects people from life’s uncertainties so they can realize their hopes and dreams. Licensed Insurance Sales Representative (Remote / Home-Based) Allstate’s sales organization is growing its virtual workforce, and we are looking for highly motivated...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description Allstate’s sales organization is growing its virtual workforce, and we are looking for highly motivated individuals that thrive in a fast-paced sales environment and enjoy being rewarded for their efforts. At Allstate, we are committed to offering a reputable product suite that protects people from life’s uncertainties so they can realize their hopes and dreams. Licensed Insurance Sales Representative (Remote / Home-Based) Allstate’s sales organization is growing its virtual workforce, and we are looking for highly motivated...

Job Description: Principal Responsibilities: Provide service to Annuity or Life customers who possess a policy by responding to requests via telephone regarding insurance and other financial service products and benefit plans. Research and respond to requests and discuss options regarding various aspects of the policy, for example, status of claims, policy provisions, values, basic procedures, etc. Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing. Efficiently access multiple electronic systems to provide complete response. Work at all times to enhance and strengthen the relationship between the customer and our insurance clients. Support special campaigns as needed, or if requested by the customer. DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills....

Location: 8117 Preston Road, Suite 400, Dallas Texas ABOUT KEYBANK REAL ESTATE CAPITAL KeyBank Real Estate Capital is one of the nation's leading commercial real estate finance platforms, offering a full range of debt and equity solutions for multifamily and commercial properties. Our Commercial Mortgage Group (CMG) is a top-tier FHA lender with a proven track record of originating and servicing FHA-insured multifamily loans across the country. We are committed to delivering exceptional client service while maintaining a disciplined, risk-conscious approach to every transaction. JOB BRIEF (PURPOSE) As an FHA Senior Underwriter – MAP, you will lead the underwriting and execution of complex FHA-insured multifamily transactions, including 223(f), 221(d)(4), and 223(a)(7) loans. This role is responsible for driving transactions from early screening through firm commitment, serving as the lead underwriting authority and primary liaison with HUD. You will partner closely...