9 customer success manager jobs found

The Job We are seeking a Sr Manager, Operations Analytics & Reporting, to lead the evolution of analytics, dashboard reporting, forecasting, and performance insights across our consumer lending and customer service operations (originations, servicing, and collections). This role is responsible for enabling clear, consistent, and actionable views of operational performance, and ensuring that analytics meaningfully supports decision-making across originations, servicing, and collections. This leader will oversee reporting, forecasting, and analytics capabilities, ensuring alignment between business demand, operational performance, and resource planning, while establishing scalable processes for how data is defined, governed, and used across the organization.   Performance Analytics & Reporting Own development of performance insights that identify drivers, risks, and opportunities across operations Lead consolidation and simplification of dashboards to...

Best Egg is a market-leading, tech-enabled financial platform helping people build financial confidence through a variety of installment lending solutions and financial health tools. We aim to help customers make smart financial decisions and stay on track, so they can be money confident no matter what life throws at them. We offer top-tier benefits and growth opportunities in a culture built on our core values: Put People First  – We foster an inclusive, flexible, and fun workplace. Create Clarity  – Open communication drives trust and results. Get Things Done  – We focus, prioritize, and deliver with excellence. Deliver with Heart  – We lead with kindness, humility, and strong teamwork. Listen to Our Customers  – Their needs drive our innovation.   Barclays has entered into an agreement to acquire Best Egg with closing expected to take place in Q2 2026. This acquisition will give us the resources and capital to continue on our mission and drive our strategy...

Join a center-led Customer Experience (CX ) transformation team shaping omni-channel experiences by identifying friction, aligning partners, and scaling what works. Bring an interest in communications and analytics to help accelerate smarter, more seamless customer journeys. As a Digital Operations Collaboration Associate within the CX transformation team, you will support driving omni-channel initiatives that integrate digital solutions with Consumer & Community Banking (CCB) Operations. You will play a key role in enhancing customer experiences, improving operational efficiencies, and supporting the development of industry-leading customer journeys. Also you will be collaborating with cross-functional teams, tracking key success metrics, and internal communications across the organization.  Job responsibilities  Assist in developing and executing strategies to integrate digital solutions with CCB Operations, focusing on reducing friction and enhancing customer journeys...

Card Marketing Transformation is on a journey to build autonomous marketing tools and platforms which empower Chase Card and Connected Commerce marketers to deliver robust, accurate, expedient marketing campaigns at scale to our customers. As a Sr. Product Associate on the Intake & Workflow team with Card Marketing Transformation, you will modernize how marketing strategies become customer-facing campaigns.   You'll be at the forefront of supporting the build-out of automated, repeatable intake and workflow capabilities that improve speed, consistency, and control across Card and Connected Commerce marketing.  You will help translate marketer needs into clear, activation-ready requirements that enable scalable campaign execution.  You'll also partner with product, technology, design, data, and controls to improve catalog-aware intake patterns, strengthen governance and guardrails, and support AI-assisted recommendations that reduce manual effort. Your contributions to roadmap...

Best Egg is a market-leading, tech-enabled financial platform helping people build financial confidence through a variety of installment lending solutions and financial health tools. We aim to help customers make smart financial decisions and stay on track, so they can be money confident no matter what life throws at them. We offer top-tier benefits and growth opportunities in a culture built on our core values: Put People First  – We foster an inclusive, flexible, and fun workplace. Create Clarity  – Open communication drives trust and results. Get Things Done  – We focus, prioritize, and deliver with excellence. Deliver with Heart  – We lead with kindness, humility, and strong teamwork. Listen to Our Customers  – Their needs drive our innovation.   Barclays has entered into an agreement to acquire Best Egg with closing expected to take place in Q2 2026. This acquisition will give us the resources and capital to continue on our mission and drive our strategy...

Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer experiences. As a Project Associate in Employee Voice, you play a crucial role in supporting the product development process and driving innovative solutions that address customer and employee needs. Working closely with project managers, product managers, and cross-functional partners, you will help ensure the success of our product offerings and employee experience initiatives. This role offers the opportunity to grow your skills, participate in product and project planning, and define user workflows, all while making a tangible impact on our products and customer experiences. You will partner with stakeholders across the firm and with vendors to...

Join our dynamic team where you'll play a pivotal role in providing governance and oversight of key control programs. This exciting opportunity within the Firmwide (FW) Control Management team allows you to work across a complex global organization, delivering firmwide initiatives to ensure a strong control environment and alignment with our regulatory obligations. This position offers high visibility across Control Management, with close collaboration with Technology, Risk Management, Compliance, and Legal being essential for success. As the first line of defense for JPMorgan Chase & Co. (JPMC), Control Management prevents, detects, and monitors operational, regulatory, and reputational risks. As an Associate in the firmwide Control Management team, reporting to the team lead, you will have the opportunity to manage risks, create impact, and contribute to the several key control programs managed by our team. These programs include New Product Assessment (“NPA”),...

The Chase Open Banking team is committed to empowering customers to share their financial data securely, safely, and transparently within the open banking ecosystem. We enable customers to access their financial data and have full control and visibility in sharing it securely with the apps and companies they choose. Join our dynamic team and make a meaningful impact in shaping the direction of a new revenue-generating business within JPMorgan Chase (JPMC). As Associate, Open Banking Business Execution and Strategy, you will contribute to innovative business strategies to drive growth and shape new product development. You will shape the future of Chase Open Banking, driving value for customers, removing barriers to success, and exceeding expectations. Job responsibilities Support the development and implementation of strategic initiatives for the Open Banking team Contribute to definition and execution of business strategy, including go-to-market plans and pricing...

Job Description The Consumer and Community Banking division at Chase provides a wide range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. Within this division, the Analytics and Business Strategy Execution team leverages data to create competitive advantages and generate critical analytical insights to support strategic initiatives for Collections and Recovery Operations. As a Quantitative Analytics Associate Senior in the Analytics and Business Strategy Execution team, you will play a key role supporting data-driven decisions with direct impact to the financial bottom line collaborating with partners and stakeholders to drive operational excellence. You will leverage data governance, predictive analytics, strategy development, data science and machine learning disciplines to understand and predict customer and industry behavior, set quantifiable goals,...