Full time
Capital One
Plano, TX, USA
Auto Finance Dealer EDS Sr Unit Manager - Hybrid As a Sr. Unit Manager at Capital One, you will lead a dynamic team of Principal Coordinators in the Platform Activations group who are the face of Capital One for our dealers and customers. Creating excitement and maintaining high levels of morale through change are essential for leaders within Capital One. This Sr. Unit Manager will manage, develop, and motivate an internal team of 10 - 15 associates and strive to exceed standards of customer service and experience. General Responsibilities: Accountable for achieving business goals for a team of up to 10-15 associates within the department Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics Prepare and deliver monthly performance reviews for direct reports Manage business level metrics to high efficiency standards Share in the accountability for a business level function team...