64 senior customer success manager jobs found

About the Role: Grade Level (for internal use): 10 The Team: The Customer Success team is a dynamic global organization where the work evolves daily. The team develops and executes data-driven processes to deliver a world-class customer experience. Your focus may include client migrations, onboarding new users, or supporting global strategic accounts across the corporate segment. Responsibilities and Impact:     Lead   proactive   and innovative customer engagement initiatives in close collaboration with   M arketing , Product,   Account Management, and Sales teams .   Cultivate strong relationships with power users and key stakeholders.   Develop specialization in key industry verticals or customer segments. Stay attuned to client business   objectives   and market trends to   identify   tailored solutions.   Deliver tailored training sessions (virtual/in-person) aligned to user roles and workflows....

About the Role: Grade Level (for internal use): 06 Administrative Assistant - Mobility   About S&P Global Mobility S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company. For more information, visit www.spglobal.com/mobility .  This role requires strong attention to detail, excellent organizational skills, and the ability to manage multiple high‑priority requests under tight deadlines. The ideal candidate is a forward‑thinking, detail‑oriented planner who responds efficiently while staying flexible and composed.     The individual in this role must understand business priorities, anticipate needs, and drive improvements that increase leadership capacity. They must handle confidential information with integrity and interact professionally with senior executives. The ideal candidate can manage complex tasks with minimal guidance, act quickly in urgent situations, and take initiative without...

About the Role: Grade Level (for internal use): 12 The Team: Our Account Management team is at the forefront of client relationship excellence, working collaboratively across global markets to ensure our enterprise clients maximize the value of our solutions. We pride ourselves on being strategic partners rather than just service providers, fostering a culture of proactive problem-solving and continuous learning. The team values building long-term relationships, embracing a global mindset, and driving measurable business outcomes for both our clients and the organization. Responsibilities and Impact: Serve as the primary point of contact for assigned enterprise accounts, building and maintaining strong relationships with key stakeholders and decision-makers Develop and execute strategic account plans to drive revenue growth, identify expansion opportunities, and ensure high client satisfaction and retention rates Collaborate with cross-functional teams including...

About the Role: Grade Level (for internal use): 14 Technology Partnerships Manager – Enterprise Partnerships – Chief Client Office Function: The Chief Client Office (CCO) proactively engages customers, industry groups and key stakeholders to create measurable value for S&P Global and a better customer experience. Within the CCO organization, the Client Coverage team accelerates growth through strategic partnership with key accounts. The team drives cross-functional collaboration and alignment to deliver holistic solutions, drive long-term engagements, and maximize customer success. Team : The Technology Partnerships team drives S&P Global's most critical technology partner relationships. We value strategic thinking, relationship excellence, and collaborative leadership as we partner with key hyperscalers, data platforms and AI/LLM platforms to expand market reach and deliver innovative solutions to our global client base. Impact: The...

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance.  We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture.  As a member of AXIS, you join a team that is among the best in the industry. At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.  All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil...

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!   Job...

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!   Job...

About the Role: Grade Level (for internal use): 10 The Role: Principal Consultant   – Critical Minerals (USA) This role will contribute to the growth of our global critical minerals consulting team and to the execution of our broader Energy Transition team’s projects for private and public sector clients by providing analytical rigor, expertise in model development, and the ability to manage entire workstreams and develop client-ready deliverables. The Principal Consultant, focused primarily on critical minerals but with a good handle of other energy-related topics, is expected to help build up our consulting capabilities around critical minerals and work closely with clients and internal consulting team members to ensure that bespoke consulting projects are delivered with quality, on time and within budget. The successful candidate will have the opportunity to work with a dynamic team of consultants and experts with wide-ranging backgrounds in energy and...

About the Role: Grade Level (for internal use): 09 About the Role:  Sales Development Representative (SDR)   The Sales Development Representative (SDR) is a critical entry point into our commercial organization and a core component of our centralized Revenue Associate Program. Positioned at the forefront of client engagement and pipeline generation, this role blends hands-on sales experience with structured development, preparing individuals to progress into quota-bearing Sales Specialist roles.  SDRs play a critical role in identifying new revenue opportunities, conducting outreach and partnering with Sales Specialists to drive upsell and cross-sell motions. Through proactive outreach, data-driven research, and strategic campaign execution, you will directly contribute to accelerating pipeline growth and expanding client relationships. This role is ideal for candidates who are ambitious, analytically minded, and looking to fast-track their career in sales within a...

About the Role: Grade Level (for internal use): 11 The Team: The U.S. CMBS team is part of the broader Structured Finance Group at S&P Global Ratings. The team assigns ratings and publishes research for Commercial Mortgage-Backed Securities (CMBS) investors, working collaboratively on both new issue ratings and ongoing surveillance of CMBS transactions. We foster a collaborative environment where analytical excellence meets innovative problem-solving, supporting the growth of structured finance markets globally. The Impact: As a Senior Analyst in our U.S. CMBS team, you will play a key role in driving analytical quality and efficiency, sharing your expertise with colleagues, and contributing to how the team continuously improves the way we work. As a Senior Analyst you will lead analysis on transactions within clearly defined criteria and frameworks and will be called upon to advise on more complex or non-standard situations by applying structured finance...

About the Role: Grade Level (for internal use): 11 The Role The Team: The Enterprise Portfolio Marketing team sits within the Enterprise Marketing team and is responsible for translating S&P Global’s cross-divisional capabilities into unified go-to-market campaigns across the company’s highest-priority growth themes. Working at the intersection of divisional product expertise and enterprise commercial strategy, the team develops and executes integrated campaigns that drive pipeline, brand awareness, and market leadership across Private Markets, Energy Expansion, Enterprise Data and Generative AI, and other strategic priorities defined by the CCO and CEO. This position report to Managing Director, Enterprise Portfolio Marketing. Responsibilities & Impact: As the Portfolio Marketing Manager, you will operationally own the execution of enterprise growth-theme campaigns from brief through delivery and measurement. You will work across divisional marketing...

About the Role: Grade Level (for internal use): 12 The Team   The  Associate Director, Operations Excellence  reports directly to the  Head of Operations Excellence  (part of the S&P DJI Data Group) and is accountable for driving metrics, reporting, and program management within SPDJI's Operations function. The team plays a critical role in supporting and enhancing our day-to-day operations—while also driving disciplined delivery of strategic initiatives and managing our internal business analytics and reporting. Operating with an enterprise mindset, Data Operations Excellence partners closely with Technology, Product, R&D, and the rest of the Operations function to enable cross-functional teams to execute and deliver while also providing them the essential intelligence they need to make data-informed decisions.  Responsibilities and Impact   Program Management & Execution Excellence   Lead cross-Operational and cross-functional initiatives to...

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!   Job...

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!   Job...

About the Role: Grade Level (for internal use): 12 The Team: The MI Business Transformation, Strategy & Special Projects team is responsible for guiding the overall strategy of the Market Intelligence division of S&P Global. In addition to setting long-term strategic ambitions for the division, the team leads acquisitions and divestitures, strategic partnerships, portfolio management, growth initiatives and competitive intelligence. The team also partners closely with Finance and business stakeholders on long-term financial planning. This small, nimble team is responsible for evaluating all significant new investments for Market Intelligence and defining the requirements for delivering future growth coupled with large-scale business transformation initiatives aimed at optimizing portfolio strategy and improving business profitability and productivity. Responsibilities and Impact: Partner with business leaders across the division to shape and execute MI’s...

About the Role: Grade Level (for internal use): 12 The Team: Our IT Application Development team is a dynamic group that thrives in a fast-paced environment while working on innovative projects that drive S&P Global's technology solutions forward. We value collaboration, technical excellence, and the ability to adapt quickly to evolving business needs while delivering impactful solutions that serve our global financial markets. Responsibilities and Impact: Design, develop, and maintain scalable software applications using modern programming languages and frameworks Collaborate with cross-functional teams to translate business requirements into technical solutions Lead code reviews and mentor junior developers to ensure high-quality code standards Participate in architectural decisions and contribute to the technical roadmap for innovative projects Troubleshoot complex technical issues and optimize application performance in production environments Drive...

About the Role: Grade Level (for internal use): 09 The Location:  Houston, TX or New York, NY (relocation assistance not available) The  S&P Global Energy  Commercial and CX Graduate Program journey begins with an intensive 5-week onboarding in our London office. The 3-months thereafter will be part of the NAMER Customer Success Team, focusing on building a foundational knowledge of the commodity markets, developing essential business-related skills while learning about various  S&P Global Energy  data, research and analytical products. At Customer Success, you would be a primary contact for clients, providing solutions to their requests in a timely, professional and courteous manner and providing training on  S&P Global Energy products through WebEx and onsite visits.   The program will consist of rotations to Customer Success, sales, channel management and marketing functions. This will enable each graduate to gain a holistic perspective of the...

About the Role: Grade Level (for internal use): 15 The Role We are looking for a visionary and client-obsessed technology leader to be our Global Head of Commercial Technology Portfolio . In this critical role, you will own the entire technology ecosystem that governs how our clients discover, consume, and engage with S&P Global Indices products and data. You will be the single leader responsible for our global data distribution platforms, client-facing portals, and the full suite of sales and marketing technologies that power our growth. Your mission is to build a seamless, world-class digital experience that delights our customers and provides a strategic advantage to our commercial teams. Key Responsibilities: Commercial Technology Vision: Define and execute a cohesive technology strategy across all client-facing and revenue-enabling platforms, including data delivery APIs, customer portals, CRM, and the marketing technology stack. Drive Revenue...

About the Role: Grade Level (for internal use): 16 The Role We are seeking a transformative technology leader to serve as the Global Head of Index Build Technology P ortfolio . This is a senior leadership role responsible for re-imagining and rebuilding the entire technology platform that powers the S&P Dow Jones Indices business. You will own the vision, strategy, and execution for the full index lifecycle—from initial research and prototyping to high-frequency calculation and global launch. Your mission is to build a highly scalable, automated, and resilient platform that enables SPDJI to dramatically accelerate its pace of innovation and expand its business into new markets and asset classes. Key Responsibilities: Develop Technical Vision & Strategy: Define and evangelize a long-term technical strategy to modernize the entire index creation, calculation, and rebalancing ecosystem. Your vision will directly enable the growth of the index...

About the Role: Grade Level (for internal use): 14 The Team: The Information Architecture team is at the forefront of S&P Global's data transformation journey, driving enterprise-wide initiatives that shape how our organization leverages data as a strategic asset. We are a collaborative, innovation-focused team that values strategic thinking, technical excellence, and the ability to translate complex architectural concepts into business value that impacts millions of users worldwide. Responsibilities and Impact: Lead the development and execution of enterprise-wide information architecture strategy, ensuring alignment with business objectives and technology roadmaps across all divisions Drive the design and implementation of scalable data governance frameworks, establishing standards and best practices for data management across the organization Partner with senior leadership and cross-functional teams to identify and prioritize architectural initiatives that...

About the Role: Grade Level (for internal use): 13 The Team: The Private Asset Valuation Services division provides valuation services on private equity, venture capital, and private debt investments to the largest asset managers, investment banks, and fund administrators. Key services include Private Equity and Private Debt Fair Value Services, and Qval Valuation Solutions. The global team is widely regarded as the market leader for these services and maintain extremely strong relationships across the market. Responsibilities & Impact: Business Development is the commercial arm of product. The team is the key between our clients/market needs and our product teams; in this role we partner with clients to directly influence the direction that our services take, plan for future growth, and execute on new ideas. Assist in the creation of business plans and sales campaigns Perform client/ prospect outreach in several ways including individual client meetings,...

About the Role: Grade Level (for internal use): 12 The Team:   The Data & Research division within S&P Global Market Intelligence represents flagship products including Capital IQ Solutions, Visible Alpha, Desktop platforms, API/Marketplace solutions, and comprehensive data assets. Our dynamic, entrepreneurial team of experienced financial services professionals operates globally with over $1.3B in annual revenue, fostering a collaborative culture that values partnership, innovation, and client success. We embody S&P's core values of Discovery, Partnership, and Integrity while maintaining a global mindset and commitment to continuous growth. Responsibilities and Impact: Drive revenue acquisition and exceed sales targets through new business development and strategic account expansion across assigned territories or market segments Develop and execute comprehensive territory strategies that align with company objectives and market opportunities...

About the Role: Grade Level (for internal use): 12 The Team:   Our dynamic, global sales organization operates across multiple high-growth business lines including Credit & Risk Solutions, Pricing & Valuations, Global Intelligence & Analytics, and specialized risk management services. We are part of S&P Global Market Intelligence's strategic growth initiative, contributing to our ambitious goal of becoming a $1B+ business globally. Our collaborative team values partnership, relationships, and communication while maintaining an entrepreneurial spirit. We work with cutting-edge analytics, differentiated data, technology, and workflow solutions that help customers stay ahead of competition, pinpoint risk exposures, and spot opportunities in unpredictable market environments. Responsibilities and Impact: Drive ambitious sales growth by meeting or exceeding new business sales quotas across assigned territories and market segments Develop and execute...

About the Role: Grade Level (for internal use): 12 The Team:   Enterprise Solutions is a dynamic, revenue-driven division within S&P Global Market Intelligence that provides industry-leading software, data services, and managed solutions across multiple business segments including Private Markets, Enterprise Data Management, Regulatory & Compliance, Lending Solutions, and Corporate Actions. Our collaborative team operates globally, supporting clients with comprehensive solutions from front-to-back office operations while maintaining a culture of teamwork, innovation, and client success. Responsibilities and Impact: Drive revenue growth through new customer acquisition and expansion of existing client relationships within assigned territory or market segment Develop and execute comprehensive sales strategies aligned with company objectives and market opportunities Build and manage robust sales pipeline through targeted networking, prospecting, and...