358 customer service jobs found in Boston, MA

Starting Salary: $22 / hour Start Date: 9/14/2026 When there’s a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sense of, general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more.  Primary responsibilities include Our best colleagues have a customer-first mentality when answering inquiries by phone. As part of our dedicated team, you’ll create positive interactions with our customers every day, whether that’s delivering a memorable service experience, or helping to problem-solve an issue - they’ll want to tell friends or family about the service they received as a customer. As a Contact Center Specialist you will: Field a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur...

Starting Salary: $22 / hour Start Date: 9/14/2026 When there’s a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sense of, general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more.  Primary responsibilities include Our best colleagues have a customer-first mentality when answering inquiries by phone. As part of our dedicated team, you’ll create positive interactions with our customers every day, whether that’s delivering a memorable service experience, or helping to problem-solve an issue - they’ll want to tell friends or family about the service they received as a customer. As a Contact Center Specialist you will: Field a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Administrative Assistant II position will support the Rheumatology Department at Beth Israel Deaconess Medical Center in Boston, MA. This is an onsite position, Monday through Friday, either 8am-4:30pm or 8:30am-5:00pm. Job Description: Provides administrative support to physicians in their clinical practice, academic and research roles. Essential Responsibilities: Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority. Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Provides administrative support to physicians within various Neurology departments Job Description: Essential Responsibilities: Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority. Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed. Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Provides administrative support to physicians in their clinical practice, academic and research roles. Busy, multi-specialty practice in Chestnut Hill serving more than 14 specialties is seeking a motivated and dynamic team member to join our growing team. This is an excellent opportunity to work in a fast-paced, collaborative environment dedicated to providing high-quality patient care Job Description: Essential Responsibilities: -Answers and screens telephone calls. -Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. -Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority. -Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments....

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Administrative Assistant II will support the Hematology Oncology Department at BIDMC in Boston, MA. This is a full-time position, working onsite Monday through Friday, 8:30am to 5:00pm. This role will be on-site initially, with the potential to transition to a partially remote work arrangement in the future. Job Description: Provides administrative support to physicians in their clinical practice, academic and research roles. Essential Responsibilities: Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority. Updates patient demographic and insurance information as necessary and obtains specialist referrals for all...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Provides support for leadership positions and a division or department by coordinating administrative work, projects and staff. Performs various administrative functions requiring in-depth knowledge of departmental programs, operations and services and hospital policies and procedures. Job Description: Essential Responsibilities: 1. Screens telephone calls and access for high-level position(s) deciding which individuals need face to face meetings, which can be refer to other managers or when possible, resolves the situation. 2. Schedules and prepares for diverse and complex appointments, meetings and travel arrangements. 3. Oversees planning and preparation for committees. Distributes minutes, prepares agenda, materials and committee work. 4. Plans, coordinates and makes recommendations in preparation for high-profile programs and events...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Administrative Assistant II position will support the Front Desk at the Needham Cancer Center, in Needham, MA. This is a fully position, Monday through Friday, 8:30am-5pm. Job Description: Provides administrative support to physicians in their clinical practice, academic and research roles. Essential Responsibilities: Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority. Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: Provides basic clerical and administrative support for a department. Interacts with diverse populations including the public, visitors, patients, medical staff practitioners and medical center staff. The standard hours will be Tuesday, Wednesday and Thursday 7a – 2p, but there is some flexibility. Job Description: Essential Responsibilities: Answers telephones and/or greets visitors/patients. Takes accurate messages or routes call to appropriate person. Provides routine services and assistance as necessary. Collects, compiles and disseminates information and/or data according to guidelines and established procedures. Compiles and distributes routine reports following established procedures. Performs routine clerical duties, such as opening and sorting mail, delivering and retrieving patient records, photocopying materials and...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This position will focus on coordinating Pathology material, including; retrieving material, tracking materiel, preparing slides and reports. Job Description: Provides secretarial and administrative support for the department.  Involves extensive interaction with diverse populations including the public, visitors, patients and families, medical practitioners and medical center staff. Essential Responsibilities: Answers and screens telephone calls. Takes accurate messages or directs call to appropriate person. Greets and directs patients/families, visitors and staff. Responds to requests in a timely manner and provides clear and accurate information within scope of knowledge and authority. Types and prepares correspondence and documents according to quality standards. Proofreads and edits materials for grammar, punctuation and spelling. Drafts...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Chest Disease Center comprises highly skilled, board-certified physicians, fellows and residents (licensed physicians in training), nurse practitioners, physician assistants, registered nurses, and support staff. We are one of only a few institutions that bring together thoracic surgeons and interventional pulmonologists within one division to provide the best, most appropriate, treatment for each patient. The Division of Thoracic Surgery and Interventional Pulmonology spearheads excellence in the treatment of lung, esophageal, and other chest-related cancers at the BIDMC Cancer Center, as well as basic and clinical-translational research. In addition, the Division supports: daily clinical operations and program development in Boston, Needham, Milton, and Plymouth; improving the academic stature of cancer surgery and surgical oncology education; exploring...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: Provides administrative support to physicians in their clinical practice, academic and research roles. Job Description: Essential Responsibilities: Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority. Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed. Obtains patient information and materials as needed from referral sources. Prepares patient...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Administrative Coordinator will support the ObGyn Department at BIDMC in Longwood area of Boston, MA. This role is part of the department’s administrative team and provides direct support to three Directors and three Vice Chairs, including calendar management, reimbursement processing, and general day‑to‑day operational assistance. This position is based onsite in Boston, MA, with the potential for hybrid remote work once training is complete. Job Description: Provides support for leadership positions and a division or department by coordinating administrative work, projects and staff. Performs various administrative functions requiring in-depth knowledge of departmental programs, operations and services and hospital policies and procedures. Essential Responsibilities: Screens telephone calls and access for high-level position(s) deciding...

The central Office of Research Administration (ORA) at Harvard Medical School (HMS) seeks a talented and experienced Senior Research Portfolio Administrator (SRPA). The SRPA will provide pre- and post-award management for interdisciplinary faculty with complex portfolios, whose funding sources range from NIH, NSF, DoD, DOE, ONR, DARPA, ARPA-H and other federal and private sources. The ideal candidate will be responsible for interpreting and communicating University and sponsor guidelines, policies, and procedures, and use a high degree of judgment and problem-solving skills to ensure compliance throughout the sponsored project life cycle. This is a full-time hybrid position (we will consider a fully remote individual but prefer some hybrid presence), reporting to ORA, and working directly with the Department of Biomedical Informatics (DBMI). The SRPA will provide outstanding customer service and work closely with DBMI’s senior and junior faculty, staff, post-docs, and students,...

Job Summary: Independently perform financial analysis to support department’s role in assisting management with financial planning efforts, budget analysis and monthly reporting. Job-Specific Responsibilities: The Financial Analyst is responsible for accurate financial reporting and planning for all of HSDM and oversight of core financial activities in collaboration with the HSDM Finance Team. They will provide support and analyses that relate to HSDM operations, policy development and documentation, process analysis, management tools, and compliance. Reporting to the Chief Financial Officer, the incumbent is part of a team who collectively manages the accounting and financial operations of the School. Monitors, reviews, and approves department transactions in B2P, Concur, GL-PCR salary journals. Liaises with the HSDM grant team on sponsored activity and transactions. Ensures compliance with Harvard University financial policies, procedures, and applicable legal rules and...

Under close supervision, the Clinical Administrative Specialist I provides clinical administrative support to physicians, nurses, and other members of the care team in their clinical practices in support of Dana-Farber Cancer Institute’s mission. This role is a key member of the care team, facilitating real-time communication and providing accurate patient information to clinicians using various communication systems. Following established triage guidelines, the Clinical Administrative Specialist I routes patient and caregiver symptom management questions, general requests, and inquiries to the appropriate team member. The position assumes responsibility for various aspects of care coordination and serves as a liaison between patients and clinical staff, supporting efficient, patient-centered care delivery. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in...

Job Summary:  The Coordinator, Sponsored Research provides support for sponsored research activities within the Research Administration team. Working closely with the Research Administration team, including the Director of Sponsored Research, Manager, Research Administration, and colleagues across the division and School, the Coordinator supports proposal preparation, budget documentation, award tracking, and compliance documentation collection. The role focuses on accurate execution of established processes under guidance, maintenance of documentation integrity, support for school-level review workflows, and timely completion of recurring administrative tasks across the sponsored research lifecycle. Job-Specific Responsibilities: Reporting to the Director, Research Facilitation, the Coordinator provides a broad range of funder, pre-award, and post-award process expertise and support to HBS faculty and researchers engaged in sponsored research and to other staff working...

Title:  Senior Cloud / Platform Operations Engineer Location : Boston, MA BAIN CAPITAL OVERVIEW With approximately $225 billion of assets under management, Bain Capital is one of the world’s leading private investment firms. We create lasting impact for our investors, teams, businesses, and the communities in which we live. Over four decades we have strategically grown our platform to focus on Private Equity, Growth & Venture, Capital Solutions, Credit, and Real Assets. Today, our team includes 1,985+ employees in 24 offices on four continents.  We partner differently to help people and companies embrace possibility and realize potential. Founded as a private partnership in 1984, we have fostered a culture of innovation, entrepreneurialism, and agility, empowering our people to define and own their career trajectories. Today, our partnership approach enables us to pursue strategic growth, build enduring relationships with a robust external network, and collaborate...

BAIN CAPITAL OVERVIEW With approximately $225 billion of assets under management, Bain Capital is one of the world’s leading private investment firms. We create lasting impact for our investors, teams, businesses, and the communities in which we live. Over four decades we have strategically grown our platform to focus on Private Equity, Growth & Venture, Capital Solutions, Credit, and Real Assets. Today, our team includes 1,985+ employees in 24 offices on four continents.  We partner differently to help people and companies embrace possibility and realize potential. Founded as a private partnership in 1984, we have fostered a culture of innovation, entrepreneurialism, and agility, empowering our people to define and own their career trajectories. Today, our partnership approach enables us to pursue strategic growth, build enduring relationships with a robust external network, and collaborate across our integrated platform to connect the deep and diverse expertise that...

This position will start in October 2026. Under close supervision, the Clinical Administrative Specialist I provides clinical administrative support to physicians, nurses, and other members of the care team in their clinical practices in support of Dana-Farber Cancer Institute’s mission. This role is a key member of the care team, facilitating real-time communication and providing accurate patient information to clinicians using various communication systems. Following established triage guidelines, the Clinical Administrative Specialist I routes patient and caregiver symptom management questions, general requests, and inquiries to the appropriate team member. The position assumes responsibility for various aspects of care coordination and serves as a liaison between patients and clinical staff, supporting efficient, patient-centered care delivery. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer...

This position will start in October 2026. Under close supervision, the Administrative Specialist I provides administrative support to staff, faculty member(s), or department(s) in their clinical, academic, research and leadership roles in support of the Dana Farber Cancer Institute’s mission. The Administrative Specialist I uses various office software to produce reports, spreadsheet, presentations, or other documents as needed. The Administrative Specialist I may be required to interface with senior management, cross-organizations, internal and external customers. For all of these, the work still required the application of well-established techniques, procedures, or standards. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable...

Starting Rate: $24.00 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Regional Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line). This role supports the particular Region by floating to various branches within a designated geographic area where operating needs dictate the additional staff in a branch for a period of time. Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller. This position requires travel to various branch locations within the designated Region. An emphasis is made on placing employees within a specific geography to where they live.  Account Representative Duties: Opens deposit...

Job Summary: The Finance Associate provides support for finance and pre-award activities within the Finance and Research Administration team in the Immunology and Infectious Diseases department. Working closely with the Finance and Research administration team, including Grants Managers, Principal Investigators (including Faculty and other Researchers), and colleagues across the central Accounts Payable teams, the Finance Associate supports key finance, compliance, and accounts payable functions as well as proposal and budget preparation for Principal Investigators. The role focuses on accurate execution of established processes under guidance, timely competition of recurring administrative and financial tasks, and strong collaboration between a variety of stakeholders. The Finance Associate provides excellent coordination and customer service support while maintaining a strong knowledge of finance and compliance. The ideal candidate has a willingness to learn a variety of...

Job Summary: The Center for Biostatistics in AIDS Research (CBAR), an organization within the Harvard T.H. Chan School of Public Health, is responsible for the design, monitoring and statistical analysis of clinical trials and observational studies for several major national and international NIH-funded clinical research networks. CBAR employs over 100 statisticians, programmers, research scientists, faculty, and staff.  CBAR provides statistical analysis for the world's largest network of AIDS Clinical Researchers. Currently this includes infectious disease networks such as: Advancing Clinical Therapeutics Globally for HIV/AIDS and Other Infections (ACTG), the International Maternal Pediatric Adolescent AIDS Clinical Trials Network (IMPAACT), and the Pediatric HIV/AIDS Cohort Study (PHACS). Results from studies have helped to establish the paradigm for the treatment and prevention of HIV and other infectious diseases, and contributed to international treatment and prevention...