313 customer service jobs found in Cambridge, MA

Company Alaska Airlines The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.   Key Duties Assist guests with...

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.   Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external...

Harvard Real Estate (HRE) is a department within HUHRE. The Property Administrator (PA) position reports directly to the Property Manager (PM) and Assistant Director of Operations (ADO) and works as part of a property management team within the HRE Operations Group. The HRE Operations Group is comprised of three property management teams responsible for a diverse portfolio of buildings consisting of 3.3 million square feet located in Allston and Cambridge, MA. The PA provides exceptional service to HRE clients by understanding the portfolio, communicating with, and coordinating among tenants and service providers, and providing operational, vendor, customer service, financial and administrative support in a fast-paced property management organization. Job-Specific Responsibilities: Operational Receives calls and enters work orders into the work order system; follows up on work orders with tenants and/or service providers as necessary; reviews work order reports monthly with...

The incumbent will assist with and in some instances, manage compliance and risk management activities/functions for the Harvard Graduate School of Education.  Job-Specific Responsibilities: Under the direction of the HGSE Research Security Administrator, assists with administration of the emerging research security program for HGSE, collaborating, and connecting across multiple offices and roles to ensure HGSE executes and remains in compliance with Harvard’s Research Security policy and procedures. In support and under the direction of the HGSE Export Control Administrator, coordinates activities of the HGSE Export Controls (EC) program, including co-designing and launching program activities, communicating school-level information about EC, and coordinating or conducting Visual Compliance checks as required for international partners school-wide. Supports faculty and staff in engaging with the HGSE Export Compliance Program as well as international reviews. Aid the HGSE...

Prepares and cooks menu items according to proper preparation methods in small batches and/or as required by business needs. Tastes and evaluates all food before service to ensure food quality standards are met, consults manager with any concerns. Reads and follows standardized recipes. Fries, grills, sautés, roasts, bakes, braises and steams food products as needed. Heats soups, sauces and prepared products ensuring product has reached appropriate temperature before serving. Carves or slices meat for service both in back-of-house setting and at carving stations in front-of- house setting when necessary. Assists in the preparation and presentation of catered functions. Cools, refrigerates, labels and properly stores food according to HACCP procedures. Knowledgeable in use of all standard kitchen equipment. Demonstrates a “Clean as you go” philosophy maintaining sanitary and organized work space and equipment. Leaves work station clean and re-stocked. Accurately records...

SUMMARY: The ReBuild Initiative at the Harvard University Graduate School of Design (GSD) aims to develop a new model for urban planning and design focused on transforming the built environment with a concentration on design excellence, sustainability, and quality of life for all. ReBuild is an initiative launched by Dean Sarah Whiting and chaired by Maurice Cox, Emma Bloomberg Professor in Residence of Urban Planning and Design. It will accomplish its goal through multi-disciplinary research, engagement with practice, development of new curricular materials, and executive education training for city leaders in partnership with the Bloomberg Center for Cities. Reporting to the Program Director of the ReBuild Initiative, the Executive Assistant is responsible for providing a wide range of high-level administrative support with accuracy, discretion, and good judgement. Building from previous administrative experience, the role will balance administrative management, program...

Prepares and cooks menu items according to proper preparation methods in small batches or otherwise required by business needs.  Reads and follows standardized recipes. Delegates production of menu items to culinary team in respectful manner.  Tastes and evaluates all food before service to ensure food quality standards are met, consults manager with any concerns.  Assists Culinary Team in the preparation and presentation of catered functions, may take the lead on events, while working under the guidelines of Second Cook and/or the Manager-in-Charge  Ensures kitchen is properly stocked with items needed for meals. May need to provide written requisitions or provide direction to Storekeeper.  Instructs kitchen personnel in proper usage of all standard kitchen equipment.  Where appropriate, assists with on-the-job training for Assistant Cook, Short Order Cook, Grill Cook and Kitchenperson/Chef’s Helper.  Fries, grills, sautés, roasts, bakes, braises and steams food products...

Job Summary: Independently perform complex financial administration including budget development, financial analysis, and consultation. Provide recommendations for the use of financial resources. The Department of Stem Cell and Regenerative Biology (HSCRB) is seeking an Accounting and Business Operations (ABO) Manager to support and lead in critical department financial and business operations. In addition to advanced skills and knowledge of financial and business policies, best practices, and platforms, the ideal ABO Manager will have a strong commitment to service leadership, to team and community building, and to providing best possible customer service. Working with ABO team members, other HSCRB staff, and administrative peers across campus, the ABO Manager is key to achieving department goal of improving human health. The ABO Manger position is an excellent opportunity for someone looking grow their technical and leadership skills, mentor a team to success, and support...

Job Summary: The Laboratory Administrator provides a high level of complex administrative and operational support to a senior Faculty member (PI), and very active research group totaling 30+ members. Under the direction of the PI and in close consultation with the Principal Research Scientist, the position ensures efficient and effective day-to-day management of all administrative, financial, personnel, and operational activities for the research program. The role serves as a primary liaison with lab personnel, departmental and University offices, FAS administration, and external organizations including funding agencies, collaborators, and news media. Job-Specific Responsibilities: The incumbent manages and maintains a complex calendar for the PI, including scheduling and coordinating appointments, meetings, seminars, and other events, and responding to, tracking, and organizing a high volume of invitations to the PI for lectures and other engagements. The position...

Starting Rate: $20.25 Perform a variety of routine teller duties to include processing transactions, identifying basic potential financial needs and, based on that identification, making referrals to the platform area as appropriate. Responsibilities for the Teller role include, but are not limited to the following:  •    Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts. •    Cash checks for customers and non-customers. •    Process and properly record the sale of monetary instruments (i.e. official bank checks) •    Process foreign currency purchases and sales. •    Redeem savings bonds. •    Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments. •    Process various types of loan payments and credit card cash advances. •    Assist with providing customers with access to safe deposit area. •    Actively engages in the sales...

Job Summary: The Harvard Graduate School of Design (GSD) educates design, research, and scholarship leaders to make a resilient, just, and beautiful world. The GSD offers degree programs across a range of design disciplines—architecture, landscape architecture, urban planning, urban design, design engineering, and real estate—as well as advanced research programs that cut across these disciplines and a robust public program of lectures, exhibitions, and publications. The immense variety of people, programs, and ideas at the school sustains a vibrant and rich environment for learning, inquiry, and collaboration, unlike any other design school. For more information about Harvard GSD see:  https://www.gsd.harvard.edu/ . Facilities and Campus Operations at the GSD strive to support the pedagogy of all those who connect with the campus. We go beyond maintaining an immaculate, safe, and sustainable environment by ever adapting to prepare the learning environments of the future. We...

This position will work closely with a diverse team of scholars who are passionate about conducting collaborative, applied, data-driven research on key priorities in government. This position will be tasked with leading, managing, and executing the core administrative and financial operations required for The People Lab to run effectively and to scale. About The People Lab   The People Lab, led by Professor Elizabeth Linos, is a research lab based at the Harvard Kennedy School that aims to empower the public sector by producing cutting-edge research on the people of government and the communities they are called to serve. Using evidence from public management and insights from behavioral science, we study, design, and test strategies that can solve urgent public sector challenges in three core areas:  Strengthening the government workforce - how to recruit, retain and support diverse talent in the public sector that can effectively and equitably respond to the changing needs...

Energy & Facilities (E&F) operates and manages Harvard’s energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as a 24/7 facilities-related call, alarm monitoring, and dispatch center. E&F also provides a broad portfolio of labor-based services, including building maintenance, landscaping, and custodial, to a large portion of the University, as well as engineering, technical, and sustainability services.  Within E&F, Engineering & Utilities (E&U) operates and manages energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, a 24/7 facilities-related call, alarm monitoring, and dispatch center, and provides engineering and technical services.   The Operations Center Workstation Operator B is responsible for assisting in the successful operation of the customer service-based University Operations Center, an integrated systems monitoring, dispatch, and...

Energy & Facilities (E&F) operates and manages Harvard’s energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as a 24/7 facilities-related call, alarm monitoring, and dispatch center.  E&F also provides a broad portfolio of labor-based services, including building maintenance, landscaping, and custodial, to a large portion of the University, as well as engineering, technical, and sustainability services.  Within E&F, Engineering & Utilities (E&U) operates and manages energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, a 24/7 facilities-related call, alarm monitoring, and dispatch center, and provides engineering and technical services.   The Operations Center Workstation Operator B is responsible for assisting in the successful operation of the customer service-based University Operations Center, an integrated systems monitoring, dispatch, and...

A world class University is both home and host to people and events that shape our future. Harvard University Dining Services’ Harvard Kennedy School sets the table for these moments by providing a hospitality experience of unparalleled welcoming that fosters community, prioritizes health, cultural connection and religious sensitivity, challenges food systems convention, and relentlessly innovates. Harvard Kennedy School seeks an Event Manager with a genuine passion for hospitality and a commitment to a diverse, delicious, nutritious, and sustainable event experience. Independently perform a wide range of duties related to the execution of catered events including planning and coordinating multiple events daily while assuring the highest level of customer service. The Event Manager is responsible for building professional client relationships, creating an event experience for clients through creative service and menu execution, and seamlessly communicating throughout the duration...

Starting Rate: $24.00 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Regional Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line). This role supports the particular Region by floating to various branches within a designated geographic area where operating needs dictate the additional staff in a branch for a period of time. Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller. This position requires travel to various branch locations within the designated Region. An emphasis is made on placing employees within a specific geography to where they live.  Account Representative Duties: Opens deposit...

Hiring Range: $59,594 - $95,776   The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. In a Retail bank branch, proactively sells the bank’s products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations.   Responsible for the overall management of a mid-sized banking office.  Proactively guides the sales activities of the assistant manager and platform staff toward achievement of their personal sales objectives, as well as established branch goals.  Through tested techniques, engages in sales and service coaching sessions with sales staff.  Conducts business development activities to include...

Starting Rate: $20.50   Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Perform a variety of routine teller duties to include processing transactions, identifying basic potential financial needs and based on that identification, making referrals to the platform area as appropriate. Responsibilities for the Teller role include, but are not limited to the following:  Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts. Cash checks for customers and non-customers. Process and properly record the sale of monetary instruments (i.e. official bank checks) Process foreign currency purchases and sales. Redeem savings bonds. Properly file all government-mandated reports...

Hiring Range: $28.00 - $35.00  The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. In conjunction with the Branch Manager, proactively sells the Bank’s products and services to existing customers and prospects, supports the sales efforts of the platform team, ensures superior customer service levels, and assists with the management of the daily operations. Supports efforts of the Branch Manager in leading and developing the team to achieving results. Responsibilities for the Branch Assistant Manager I role include, but are not limited to the following: Under the general direction of the branch manager, assists with the daily management of a banking office. Responsible for achievement of personal sales goals...

Starting Rate: $22.00   Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Major Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized. Account Representative Duties: Works toward achieving specific individual sales and service goals through the following activities:  Opens deposit accounts Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) Closes loans for customers for applicable...

Job Summary: Independently perform a variety of financial aid activities including reviewing and evaluating financial information submitted by applicants to determine aid award in accordance with established federal and university standards and guidelines.   Job-Specific Responsibilities: Financial Aid Responsibilities:  Serve as a member of the College Financial Aid and Admissions Committees, with primary responsibility for counseling students (typically, about 450) and their families regarding financial aid issues. Evaluate financial aid applications for both returning and newly admitted students, using federal and institutional guidelines and methodologies. Provide a high level of customer service to students and families as part of the Officer of the Day team, answering general phone and email correspondence at least once per week. Participate in the Financial Aid Committee, which responds to requests for reconsiderations of aid awards; serve as assigned...

Position Summary: Reporting to the Director for Residential Dining, the Associate Director for Residential Dining Operations is a key member of the Harvard University Dining Services (HUDS) leadership team. This role supports the Director in providing strategic and operational leadership for residential dining operations across Harvard’s Houses, first-year residences, and the kosher dining service. The Associate Director has primary responsibility for residential facilities management including kitchen and dining facilities and house renewal projects. In addition, the position will support the Director of Residential Dining in managing the day-to-day operational aspects of a high-quality dining service program, including business process and performance management, staffing and team development, safety and sanitation, maintenance coordination, and support for management and labor relations, and other strategic initiatives. Responsibilities: Facilities Management...

Job Summary: The Audio Visual Lead is responsible for coordinating a range of advanced technical functions related to the setup, implementation, and design of media equipment and productions, including complex designs and large-scale events. The role includes supporting all learning formats by verifying the functionality of AV technology and ensuring that all users are trained and comfortable with its operation. Operating with little to no supervision, this position requires strong prioritization skills and the ability to work effectively in a fast-paced environment with multiple conflicting deadlines.   This position directly serves Division of Continuing Education (DCE) students, faculty and administrators for classrooms and events. It closely coordinates and consults with Academic Technology Support, Distance Education Production, Academic Services. Other groups that involve regular communication, updates and event management are the Professional & Executive Development...

Starting Rate: $22.00   Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Major Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized. Account Representative Duties: Works toward achieving specific individual sales and service goals through the following activities:  Opens deposit accounts Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) Closes loans for customers for applicable...