385 customer service jobs found in Cambridge, MA

Starting Salary: $22 / hour Start Date: November 30th, 2026 When there’s a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sense of, general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more.  Primary responsibilities include Our best colleagues have a customer-first mentality when answering inquiries by phone. As part of our dedicated team, you’ll create positive interactions with our customers every day, whether that’s delivering a memorable service experience, or helping to problem-solve an issue - they’ll want to tell friends or family about the service they received as a customer. As a Contact Center Specialist you will: Field a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and...

Starting Salary: $22 / hour Start Date: November 30th, 2026 When there’s a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sense of, general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more.  Primary responsibilities include Our best colleagues have a customer-first mentality when answering inquiries by phone. As part of our dedicated team, you’ll create positive interactions with our customers every day, whether that’s delivering a memorable service experience, or helping to problem-solve an issue - they’ll want to tell friends or family about the service they received as a customer. As a Contact Center Specialist you will: Field a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and...

Job-Specific Responsibilities: Reporting to the Deputy Provost and Chief of Staff, the Senior Executive Assistant to the Provost of Harvard University is a key member of the Provost’s support team. In partnership with the Chief of Staff, the Senior Executive Assistant ensures that the Provost’s administrative needs are met. Responsibilities include, but are not limited to: Provide high-level support and perform complex administrative duties with the highest degree of judgment, confidentiality, and timeliness. Develop and maintain systems and processes for managing the Provost’s administrative needs. Exercise significant independent judgment in managing the Provost’s complex calendar including reviewing and researching requests for the Provost’s time and recommending alternatives as needed. Respond quickly and efficiently to scheduling requests and changes. Work collaboratively with colleagues across the University and outside the University to identify and resolve...

The Director of Financial Management and Planning oversees the financial administration of the Ash Center and all its affiliated programs and initiatives, whose activities are supported by a large portfolio of current use gift funds, federal and non-federal sponsored awards, and endowment funds. Candidates must demonstrate high-level experience in financial strategy and administration, exceptional judgment, and willingness to approach problems with creativity and collegiality. The Ash Center is a global community committed to rigor, curiosity, and integrity that believes diverse perspectives and lived experiences are essential to understanding real-world problems. We actively seek candidates who share our commitment and values. Reporting to the Ash Center Executive Director, the Director of Financial Management and Planning is a key member of the Ash Center leadership team. They work closely with the Center Faculty Director as well as key faculty and senior program staff to ensure...

The Sponsored Programs Manager will play a central role in the delivery of Research Administration Office (RAO) services, which encompass the entire grant management lifecycle from proposal development to award management to final reporting and closeout. With limited supervision, the Sponsored Programs Manager will oversee (1) the strategic review and approval of sponsored grant and contract proposals and (2) a subset of post-award monitoring and reporting activities, to ensure compliance with HKS, Harvard University, and sponsor policies. Responsible for a portfolio of HKS research centers, this position will serve as a central liaison between HKS faculty/staff and Harvard’s central offices, including the Office of Sponsored Programs (OSP), Global Support Services (GSS), Office of the Vice Provost for Research (OVPR), Office of the General Council (OGC), and Risk Management and Audit Services (RMAS). The position will report to an Associate Director. The Research Administration...

Under the leadership of Artistic Director, Diane Paulus, the American Repertory Theater (A.R.T.) is poised to extend its Box Office services to support the vision of the Artistic Director and our productions, while enhancing the cultural climate of the community, and creating a model for American theaters. With this new visibility and energy, the Ticket Services Representative will join a Patron System/Ticket Services Department that is designed to respond the highest level of customer satisfaction. Reporting to the Ticket Services Manager, the Ticket Services Representative is an important member of an evolving Patron System/Ticket Services Department for the A.R.T.  The successful candidate will undertake a broad range of ticketing transactions and data cleaning responsibilities, which enable the box office to provide high-quality customer relations.  This includes the timely processing of all ticketing transactions and maintenance of accurate constituent data on the theater’s...

Starting Rate: $22.00   Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Major Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized. Account Representative Duties: Works toward achieving specific individual sales and service goals through the following activities:  Opens deposit accounts Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) Closes loans for customers for applicable...

Job Summary: The Laboratory Coordinator (LC) provides administrative and operational support to faculty to enable effective teaching and research. The LC serves as the primary point of contact for administrative matters and coordinates day-to-day activities. Strong in-person presence required. Job-Specific Responsibilities: Manage calendars, travel, expenses, and daily administrative needs of up to 10 faculty members  Prepare correspondence, reports, and meeting materials  Serve as primary administrative support for faculty activities (e.g., events, visitors, purchasing)  Route faculty requests to proper functional partner, serving as their main point-of-contact to functional partners and shared service centers.  Provide support for faculty members directly related to their teaching and research portfolio  Provide support for events led by faculty  When applicable, act as team lead for a small group of Faculty Assistants through a player-coach model...

The Development Coordinator, PMG (Principal and Major Gifts) works in partnership with and provides administrative support to two Principal Major Gift fundraisers who are charged with raising funds and planning and executing prospect strategy, cultivation, stewardship, and solicitation for Harvard Kennedy School (HKS).   Working independently and as part of a team in a dynamic, fast-paced environment, the Development Coordinator is responsible for day-to-day administrative support, such as updating prospect activity and tracking progress, calendaring, making travel arrangements, drafting and proofreading prospect briefings and materials, report generation, database maintenance, and assisting with projects related to assigned HKS research centers and regional-based fundraising portfolios.   The Development Coordinator may also coordinate selected department-wide resources, workflows and strategies, in addition to providing customer service to Alumni Relations and Resource...

Job Summary: Reporting to the Executive Director with work delegated by the Chair of Astronomy and the Faculty member who oversees undergraduate affairs, the Undergraduate Coordinator/Chair Assistant serves as the primary administrative point of contact for all undergraduate students and supports academic and student programs for the administrative grouping.  The Undergraduate Coordinator/Chair Assistant will be the direct liaison to the Registrar’s Office, Office of Undergraduate Studies, Advising Office, and House Deans to help resolve student issues. They may also address, plan and apply for funds to help support events in the Department.  Additionally, this position also works to support the Chair to offer administrative support for all faculty-related matters. Job-Specific Responsibilities: Serves as the primary administrative point of contact for students in a department or administrative grouping. May perform some or all of the below duties: Undergraduate...

Job-Specific Responsibilities: The Director of Student Success reports to the Dean of Students. Directs all programs and services within the Office of Student Success while providing support to students. Monitors the status of Harvard Griffin GSAS students and serves as a resource for faculty and administrators in the academic departments as well as other University offices in the communication and interpretation of Harvard Griffin GSAS policies. Works closely with Dean of Students and members of the Harvard Griffin GSAS Senior Leadership Team in development and implementation of policies and procedures. Student Success Management Serves as a subject matter expert and oversees the student affairs aspect of academic issues, programs, policies, and procedures in partnership with Academic Programs. Advises 58 Harvard Griffin GSAS academic programs and their students in resolution of student issues and concerns. Advises individuals and groups in support of students’...

Serves as a front-line provider of customer service and museum information to the Harvard community and the visiting public. Provides support for all Harvard Art Museums Security operations including the monitoring of all museum spaces to ensure safe and reliable access and egress as well as the enforcement of museum rules and regulations. Harvard Art Museums are seeking three individuals to fill the Museum Attendant roles.  Job-Specific Responsibilities: Under the direction of the Security Manager, provides protection of the visitors, staff, and collections of the Harvard Art Museums. Patrols the galleries and responds to object alarms. Maintains surveillance of the visiting public in order to avoid damage, either intentional or accidental, to the objects within the collection and on display. Provides services to visitors and colleagues; e.g., answers questions, gives directions, refers to other sources of information (i.e., Visitor Services) when appropriate.  Keeps...

Job Summary: The Department of Stem Cell and Regenerative Biology is seeking an experienced, highly professional, collaborative and proactive Faculty Assistant to provide efficient and effective administrative and programmatic support of varying complexity for the department faculty chair and ancillary support for four to five additional faculty members for Harvard-related business. The Faculty Assistant will perform a wide range of advanced, diversified, and confidential administrative duties that are complex in nature and where sound judgment, independent action and a high degree of initiative are required in resolving issues and making recommendations. The Faculty Assistant will determine methods and procedures on new assignments and projects, and will perform administrative duties in areas such as communications with strategic internal and external partners, coordinate high profile meetings, travels and events, initiate and execute specialized projects, as well as provide...

Job Summary: The Admissions Staff Assistant provides administrative and operational support to the Admissions team, helping ensure timely, accurate, and responsive service to prospective students, applicants, admitted students, faculty, staff, and visitors. This position serves as a key point of contact for the Admissions inbox and phone line, coordinates event logistics, supports application processing and admissions committees, maintains admissions systems and web content, and processes travel and expense-related documentation. The ideal candidate is organized, detail-oriented, responsive, comfortable managing multiple priorities, interested in and comfortable with databases and administrative systems, and able to work effectively with confidential student and applicant information. TYPICAL DUTIES AND RESPONSIBILITIES Admissions Communication and Customer Service Serve as the primary contact for prospective students and applicants through the admissions email inbox...

Job Summary: The Harvard College Admission Visitor Center welcomes prospective undergraduate students and their families from all around the world, provides information about the College and admissions process through multiple channels, and frequently serves as the face of the university to the general public. The Admissions Assistant plays a critical role in ensuring a positive and informative experience for prospective students, admitted students, parents, guidance counselors, and others interested in the College.  Job-Specific Responsibilities: As a first point of contact, deliver accurate information about Harvard College and admissions process and policies in person, on the phone, or through email; may respond to inquiries through other channels (e.g., chat, social media) as needed Triage calls, answer questions, and provide information to high school counselors, organizations, and alumni about the admissions process Compose, edit, proofread, and prepare email...

Job Summary: The Finance Associate provides foundational financial, transactional, and compliance support for academic departments and centers within the Faculty of Arts and Sciences. Reporting to the Manager of Financial Operations, this role supports day-to-day financial operations, ensures accurate processing of transactions, and assists faculty and staff with university financial procedures. Working with their manager, the Finance Associate is responsible for procurement review, travel and expense processing, accounts receivable, cash handling activities, and transactions associated with year-end close while developing knowledge of university financial systems and policies.  Given the breadth and diversity of financial operations across the academic enterprise, the Finance Associate may perform additional financial, operational, and administrative responsibilities that are consistent with the scope and level of the position but are not specifically listed in this...

Job Summary: The Senior Finance Associate provides advanced financial, transactional, and compliance support for academic departments and centers within the Faculty of Arts and Sciences. Reporting to the Manager of Financial Operations, this role manages day-to-day financial operations, supports departmental budgeting and financial reporting, ensures compliance with university and sponsor policies, and serves as a resource to faculty and staff on financial procedures. Working independently and in collaboration with colleagues in the departments they support and across the FAS Office of Finance, the Senior Finance Associate oversees complex financial transactions, monitors departmental finances, prepares financial analyses and reports, and helps ensure the responsible stewardship of university resources.  Given the breadth and diversity of financial operations across the academic enterprise, the Senior Finance Associate may perform additional financial, operational, and...

Job Summary: The Institute Coordinator (IC) provides general administrative and operational support to the Rowland Institute at Harvard and may assist or lead departmental projects and initiatives under the guidance of the Director and Executive Director. The AC also provides administrative and project support to the Director and Executive Directors. Full-time in-person presence required. Job-Specific Responsibilities: Fellowship & Researcher Recruitment Coordination Manage Rowland Fellowship Recruitment Pipeline: Own the Rowland Fellowship recruitment cycle, including managing candidate contact databases, managing communications, posting job listings (e.g., ARIES and journal ads), and tracking applicant submissions. Rowland Fellow Application Review & Committee Support: Serve as the central administrative point of contact for applicants. Screen incoming applications for completeness, organize candidate files, upload materials for review, and...

Facilities Maintenance Operations (FMO) offers building & landscape maintenance and custodial services to Harvard faculty and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Campus Services Mission Statement: To advance Harvard University’s mission of teaching and research, we partner to provide stewardship, strategies, and services that create exceptional community experiences . The Custodial Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Custodial Supervisor fosters a welcoming, supportive, and diverse workforce and environment Job-Specific Responsibilities: As part of the Facilities Maintenance...

Position Overview Reporting to the Director of International HR and Administration, with a dotted-line reporting relationship to the Director of International Consulting and Operations, this position works as part of a team with all Global Support Services (GSS) members and in particular supports our separate but affiliated non-profit corporation, Harvard Global Research and Support Services, Inc. (Harvard Global). The individual is responsible for annual planning, coordination, and completion of a portfolio of operational, compliance, and HR activities that support Harvard Global’s international entities and projects. The role owns those key workstreams and related tracking systems (e.g., for board governance, entity compliance, HR events, insurance, audits, and banking arrangements) to ensure that required steps, reviews, and approvals are completed accurately and on time. Through this work, the position helps identify risks inherent in Harvard Global’s international...

Prepares and cooks menu items according to proper preparation methods in small batches and/or as required by business needs. Tastes and evaluates all food before service to ensure food quality standards are met, consults manager with any concerns. Reads and follows standardized recipes. Fries, grills, sautés, roasts, bakes, braises and steams food products as needed. Heats soups, sauces and prepared products ensuring product has reached appropriate temperature before serving. Carves or slices meat for service both in back-of-house setting and at carving stations in front-of- house setting when necessary. Assists in the preparation and presentation of catered functions. Cools, refrigerates, labels and properly stores food according to HACCP procedures. Knowledgeable in use of all standard kitchen equipment. Demonstrates a “Clean as you go” philosophy maintaining sanitary and organized work space and equipment. Leaves work station clean and re-stocked. Accurately records...

Job Summary: Job-Specific Responsibilities: Sets-up and maintains assigned station before, during and after meal periods. Keeps serving areas supplied with clean dishware, glasses, silverware, trays and other supplies needed during meals. Monitors serving lines during meals to ensure quality and quantity is suitable to provide for customer demand. Communicates in a timely manner to Supervising Manager or Person-in-Charge concerning food quality and issues of keeping food on the hot and cold food stations abundant during meal periods. Notifies staff responsible for preparing food of needs prior to running out. Monitors serving lines during meals to ensure quality and quantity are suitable to provide for customer demand. Utilizing knowledge of food allergies/intolerances, directs students/guests to safe menued items and food storage areas such as refrigeration, freezer, and dry storage. Informs students/guests on foods to avoid by knowing the menu items...

Job Summary: Job-Specific Responsibilities: Sets-up and maintains assigned station before, during and after meal periods. Keeps serving areas supplied with clean dishware, glasses, silverware, trays and other supplies needed during meals. Monitors serving lines during meals to ensure quality and quantity is suitable to provide for customer demand. Communicates in a timely manner to Supervising Manager or Person-in-Charge concerning food quality and issues of keeping food on the hot and cold food stations abundant during meal periods. Notifies staff responsible for preparing food of needs prior to running out. Monitors serving lines during meals to ensure quality and quantity are suitable to provide for customer demand. Utilizing knowledge of food allergies/intolerances, directs students/guests to safe menued items and food storage areas such as refrigeration, freezer, and dry storage. Informs students/guests on foods to avoid by knowing the menu items...

Job Summary: The Assistant Director reports to the Lakshmi Mittal and Family South Asia Institute’s Executive Director and is responsible for administrative oversight within the Institute and coordination for effective administrative support within the FAS federated service model as well as coordination with Harvard Global, the India Office, and other Mittal regional locations. The Assistant Director will be responsible for the execution of existing programs, as well as the Institute’s communications and outreach to stakeholders and the public. The Assistant Director will work with the Executive Director to expand the Institute’s impact and reach, including the creation of new programming activities.   Job-Specific Responsibilities: Cross-functional Coordination and Project Leadership:  Coordinate and oversee support from FAS functional teams to ensure the Institute receives aligned, responsive administrative support.  Lead and execute administrative projects,...