2 assistant coach jobs found in Boston, MA

The Senior Member Services Representative (Sr. MSR) at Harvard FCU is a frontline leadership role that models our values of member-first service, integrity, inclusion, collaboration, and continuous improvement. The Sr. MSR delivers world-class service across all channels—branch, phone, and digital—providing timely and accurate support while proactively deepening member relationships through needs-based product recommendations, effective upselling and cross-selling, and personalized financial guidance. In addition to performing all Member Services Representative (MSR) functions, the Sr. MSR serves as a subject matter expert on deposit and loan products, complex transactions, and branch operations. This role is a first point of contact for escalated member issues, supports training and development of team members, and helps ensure operational soundness and regulatory compliance. The Sr. MSR may independently operate satellite branches, conduct audits, and support members in multiple...

The Retail Operations Specialist is responsible for driving operational consistency, strengthening controls, and supporting frontline execution across all Harvard FCU branches. This position conducts branch audits, reinforces policies through coaching and training, and partners with cross-functional teams to ensure procedures are clear, aligned, and effective in the branch environment. This role plays a critical part in identifying process gaps, reducing operational risk, improving staff performance through targeted coaching, and ensuring compliance with established standards. The Retail Operations Specialist also supports incentive validation and participates in cross department collaboration and projects that enhance retail operations. Job-Specific Responsibilities: Conduct planned and surprise branch audits to ensure consistency in processes, controls, and documentation  Identify operational gaps, risks, and inconsistencies; document findings and track corrective actions...