Full time
Harvard University
Cambridge, MA
The Retail Operations Specialist is responsible for driving operational consistency, strengthening controls, and supporting frontline execution across all Harvard FCU branches. This position conducts branch audits, reinforces policies through coaching and training, and partners with cross-functional teams to ensure procedures are clear, aligned, and effective in the branch environment. This role plays a critical part in identifying process gaps, reducing operational risk, improving staff performance through targeted coaching, and ensuring compliance with established standards. The Retail Operations Specialist also supports incentive validation and participates in cross department collaboration and projects that enhance retail operations. Job-Specific Responsibilities: Conduct planned and surprise branch audits to ensure consistency in processes, controls, and documentation Identify operational gaps, risks, and inconsistencies; document findings and track corrective actions...