2 jobs found in Cambridge, MA

The Card Services Representative works independently and as part of a team to support the operational functions to enhance efficient and effective card servicing and superior member support. Specifically responsible for ATM/Debit and Credit Card operational support service. This role will also provide timely, accurate and professional assistance to members and staff on all card service inquiries.  Job-Specific Responsibilities: Receives and responds to emails and phone inquiries from credit union personnel and members in a timely manner.  Receives and processes ATM/debit and credit card forms.  Monitors and processes returned ATM/debit and credit card orders.  Monitors and edits rejected new ATM/debit card orders.  Posts ATM/debit transaction exceptions.  Audits debit card lost and stolen report.  Audits new credit card orders and monitors incomplete information.  Monitors and processes card hold screen.  Reviews and edits cardholder changes such as international...

Starting Rate: $22.00   Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Major Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized. Account Representative Duties: Works toward achieving specific individual sales and service goals through the following activities:  Opens deposit accounts Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) Closes loans for customers for applicable...