2 customer service jobs found

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description The Single Family Market Engagement Associate serves as a front-line servicing support resource for Fannie Mae’s mortgage servicing customers. In this role, you will respond to inbound phone and email inquiries related to the Single Family Servicing Guide, policies, procedures, and operational requirements. You will analyze servicing scenarios in real time, independently research and interpret policy, and provide accurate, consistent guidance while engaging directly with customers. The role requires sound judgment, comfort operating in gray areas, and the ability to remain calm and customer-focused during complex interactions. This...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will provide expert advice and guidance to the team responsible for applying mathematical models, advanced tools or techniques (such as Python, R, and C++), and financial industry knowledge to business or financial data, including model results. Your efforts will enable the team to analyze or report on business performance, solve business questions, or inform business decisions. Work may include developing models or prototypes to achieve these goals, but is not the core focus in the role. THE IMPACT YOU WILL MAKE The SF CFO- Financial Engineering Lead Associate role will offer you the flexibility to...