8 customer experience coor jobs found

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description Key responsibilities include: Serve as a senior technical escalation point for complex or unfamiliar end-user issues. T roubleshoot and resolve hardware, software, mobile, connectivity, and collaboration issues across Windows, macOS, iOS, and Android platforms. Support Microsoft 365, Outlook, Teams, Exchange, OneDrive, SharePoint, and other enterprise productivity tools. Coordinate with engineering teams and support partners to resolve complex or escalated issues. Maintain accurate documentation for executive devices, preferences, support history, known issues, and resolution procedures. Create, update, and contribute to...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description This 10-week internship program ( June 7, 2027 - August 13, 2027 ) offers a set hourly rate of $41.50 an hour and a potential pathway to full-time opportunities with Fannie Mae .  This position has multiple openings and may be based in our Reston, VA (Reston Town Center) and Plano, TX (Granite Park) offices.  WHY STUDENTS CHOOSE FANNIE MAE   Gain hands-on experience as a real contributor working on projects and business challenges that help shape the future of housing finance.   Build your career at a company that combines enterprise-scale impact with a mission-driven culture focused on creating opportunities for people and...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description THE IMPACT YOU WILL MAKE   As Principal, Data, Analytics & AI Architect, you will provide strategic architecture leadership for Fannie Mae’s enterprise data and AI platforms. You will define standards and roadmaps, guide key technology decisions, and ensure solutions are secure, scalable, resilient, and aligned with risk, and regulatory priorities. You will partner with business and technology leaders to guide investment decisions, evaluate architectural trade-offs, and ensure platform capabilities deliver measurable business outcomes. Provide Data, Analytics & AI architecture leadership and oversight for mission-critical data,...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will design, develop, test, and/or maintain moderately complex hardware, technology, and/or processes. THE IMPACT YOU WILL MAKE The Sr. DevOps Engineer (AWS) role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Design, develop, and maintain scalable software applications and systems utilizing AWS services and systems with a strong focus on on-premises infrastructure. Write clean, efficient, and well-documented code following established coding standards. Implement and manage AWS...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description THE IMPACT YOU WILL MAKE    The Windows Engineering Manager is responsible for leading the engineering, delivery, and operational support of the enterprise Windows endpoint platform. This role provides technical and people leadership for a team of engineers responsible for the design, deployment, management, security, and lifecycle of end-user computing services across the organization. The Manager drives the execution of the enterprise end-user computing strategy, ensuring Windows platforms remain secure, compliant, reliable, and aligned with business objectives. This role oversees engineering standards, operational processes, platform...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description THE IMPACT YOU WILL MAKE   The Senior Director will be responsible for all our Modeling, Analytics, and Business Intelligence Platforms and Products. This leader is responsible for defining the vision, investment priorities, and operating model for platforms that enable data-driven decision making, model development, AI innovation, and enterprise reporting. Working across Technology, Data, Risk, Finance, and business functions, this role drives product strategy, platform modernization, adoption, and value realization while ensuring solutions meet enterprise standards for security, governance, scalability, and regulatory compliance You will...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will design and develop moderately complex solutions for information technology (IT) infrastructure environments, including coding, testing, and certifying technology platforms, software, and applications under limited supervision.   THE IMPACT YOU WILL MAKE   The Senior Windows Server Engineer – Cloud Infrastructure role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Develop moderately complex solutions for application design and IT infrastructure components. Understand the...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will design and develop moderately complex solutions for information technology (IT) infrastructure environments, including coding, testing, and certifying technology platforms, software, and applications under limited supervision.     THE IMPACT YOU WILL MAKE   The Senior Windows Server Engineer – Cloud Infrastructure role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Develop moderately complex solutions for application design and IT infrastructure components. Understand the...