5 retail customer experience coordinator jobs found in Brooklyn

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The KEO (Key Equity Opportunity) Sales Support Officer (KEO specialist) will be responsible for serving clients referred by field Loan officers and HLC loan officers that are requesting a KEO application (Home Equity Loan or Home Equity Line of Credit (HELOC)). The field or HLC loan officer will first determine the appropriate product (Mortgage, Home Equity Loan or Home Equity Line of Credit) and if KEO, the client will be referred to the KEO specialist team. Responsibilities Completes the application with the client and submits the application to the CLC (Consumer Lending Center). Assist in the day-to-day processing, document tracking and gathering/forwarding of all required documents as it relates to KEO originations Acts as a liaison between the Loan Officer, the banker who referred the client, if applicable, the client and operations partners in the CLC to ensure a seamless process for the client Prioritize...

Location: 4910 Tiedeman Road, Brooklyn Ohio The Business Technology Manager utilizes technical experience, business acumen, delivery and leadership skills to lead a team in designing, developing, implementing and maintaining a set of interrelated technology applications meeting the technology and operational objectives of KeyBank's Debit Card Technology platform. This role requires strong vendor relationship management capabilities, partnering closely with third-party technology providers, payment processors, and card network partners to drive strategic alignment and ensuring consistent service delivery while holding vendors accountable to contractual obligations, service level agreements, and production stability standards. Essential Functions Manage a technology portfolio generally aligned to the Debit Card domain, including core debit processing platforms, card management systems, vendor tools, and enterprise data integration services supporting debit card operations....

Location: 4900 Tiedeman Road, Brooklyn Ohio Job Summary The Associate works in a Salesforce task environment to provide trust administration to support the assigned Trust Officer(s) in the Central Trust Group to effectively manage accounts while maintaining an optimal level of client service. Essential Functions Performs day-to-day trust administration functions on assigned accounts accurately and by necessary deadlines (i.e., open accounts, close accounts, asset maintenance, process bills, cash receipts, NTAC’S/discretionary distributions etc.); interfaces with centralized support areas such as Fiduciary Control Group, Trust Risk Management, Trust Operations, Trust Tax, Revenue Administration and Trust Real Estate to ensure completion. Reads and understands Trust Agreements and related documents for administrative purposes. Ensures fees are set up correctly as directed by Trust Officer/Fiduciary Strategist. Monitors accounts on a daily basis for overdrafts and...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The Product Disclosure Creator is responsible for developing, maintaining, and governing customer-facing disclosures to ensure they are accurate, compliant, clear, and aligned with regulatory, legal, and brand requirements. This role partners closely with Legal, Compliance, Risk, Product, and Lines of Business to translate complex regulatory and policy requirements into plain-language disclosures that are consumer-friendly and operationally sound. The Creator owns disclosure content throughout its lifecycle—from creation and revision to review coordination, approval, and ongoing maintenance—ensuring disclosures remain up to date as products, processes, and regulations change. Key Responsibilities Disclosure Authoring & Maintenance Write, revise, and maintain consumer, product, and operational disclosures in clear, concise, and compliant language. Translate complex legal and regulatory requirements...

Location: 4910 Tiedeman Road, Brooklyn Ohio About the job The consumer marketing team supports growth of KeyBank’s consumer product suite by developing strategic marketing programs aligned to business goals and objectives, while maintaining responsibility for marketing operations, risk and control management, and procedures. This Senior Marketing Consultant role is dedicated solely to the planning, execution, governance, and ongoing optimization of rate offer marketing initiatives specific to deposit products. The role serves as the primary marketing lead for deposit campaigns deploying rate offers, partnering closely with product, analytics, compliance, creative, operations, and leadership teams to ensure offers are executed accurately, responsibly, and in alignment with business priorities. Essential job functions Serves as the dedicated marketing lead for deposit led, rate offer initiatives, with accountability for campaign strategy, execution, governance, and...